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Simple Reviews (259)

We have no record of the failed identification of the account, and most recently spoke to *** on 12/2/*** does have login access via our web application, and last logged in on 12/6/If she is experiencing difficulty with her username and password, we recommend following the password reset instructions our website*** is also free to contact our Customer Support team via phone with additional questions

Unfortunately, we are unable to address the specific contents of this complaint via the Revdex.com without a signed authorization form

Complaint: ***I am rejecting this response because: Ultimately the lack of response is not shocking, it has been my experience with dealing with Simple directly that I am not getting any information on a one on one basesThey have yet to be able to tell me where the funds that I have transfered to my simple account are, or a timeline that I can expect to find them.
Sincerely,*** ***

As previously stated, Mr*** has been provided with all the information necessary to resolve this situationWe are unable to take further action on the account until he has supplied the requested documentation

The content of this complaint pertains to information specific to *** relationship with Simple, acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to *** specific concerns via the
Revdex.comHowever, we would like to assure him that we are actively working to resolve the situation.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

*** opened her account in July and set up an external account to transfer money in for her initial funding of the accountOne of the transfers that was set up by *** into her Simple account was returned by the external bank so Simple asked *** for some documents to verify the external
account that she had linkedThis was a bit alarming to Simple as the transfer was to fund the accountWhen Simple requested a letter from *** external bank on letterhead explaining why the transfer was returned, *** tried to get it but said the external bank would not provide itShe had already, at that point, decided to close her account with SimpleWe did allow, as we do in certain urgent situations, a one-time unlock of *** account so she could get most of the funds out (the $daily limit) and offered to mail her a check for the remaining balanceIt is unfortunate that *** felt she received poor service from SimpleOur Customer Relations agents work very hard to help our customers in every way they are able

Complaint: ***I am rejecting this response because: they are lyingWhat does in the process even mean? It shouldn't be this *** to close a bank accountNo other financial institution takes this long to honor a request to close an accountI am escalating this to the FDIC.Sincerely,*** **

Complaint: ***I am rejecting this response because: No other solution was offered to resolve the matter.Sincerely,*** ***

The content of this complaint pertains to information specific to *** relationship with Simple, acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to *** specific concerns via the
Revdex.com without a signed authorization form.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

Complaint: ***
I am rejecting this response because: Based on your business practices you refused to corespond via telephone and have been unproductive in reaponding to messages via your websiteTherefore a general snopsis or resulation exculding personal or confidental information can be salvagedAt the end of the day the funds were taken by your institutuon and I want them returned
Sincerely,
*** ***

As previously stated, we are unable to address ***'s specific concerns via the Revdex.com due to financial privacy regulation and our Privacy Policy To obtain a satisfactory resolution, we encourage the customer to contact us directlyIf the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

As previously stated, we are unable to address ***'s specific concerns via the Revdex.com due to financial privacy regulation and our Privacy PolicyWe are unable to accept the authorization form provided and issued by the Revdex.com To obtain a satisfactory resolution, we encourage the customer to contact us directlyIf the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

The content of this complaint pertains to information specific to ***'s relationship with Simple,
acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to ***s specific concerns via the Revdex.comSimple is unable to accept the Disclosure Authorization Form that was provided to the customer by the Revdex.com To obtain a satisfactory resolution, we encourage the customer to contact us directlyIf the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

Complaint: ***I am rejecting this response because:
A few years ago, I requested that my account with Simple be closed after never using it even onceI received an email stating that the account was closed, but someone at Simple failed to do their job and left it openA few weeks ago, a letter from Simple with a debit card was mailed to an address where I no longer live and forwarded to meMultiple requests to correct the mistake made a few years ago (mistakes happen, I am fine with that) have fallen on deaf ears for all types of silly reasons.
I am not filling out any form or taking any further actionClosing a checking account is a simple action, which I have done many times through with different banksI have no interest in filling out a formIf you refuse to close this account, then don't close itI am done with this back and forth, do whatever pleases you. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: THey did indeed send an email, I'm pretty sure something like this should be handled with a phone call and maybe even an apologyI have suffered sleep and a few very long days and nights over trying to figure this outJust not fair at all.
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationships. Due to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific concerns via the...

Revdex.com. All account closures are done in accord with our Account Agreement, which all customers agree to prior to account opening.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: I want you to show me whrre your Privacy Policy states that you cant respond to this properly without copying and pasting some bt from a handbook that claims you cant simply say "we will look into and handpe this issue." Because as of right now your privacy policy states: We may use your information, including nonpublic personal information as follows:Provide, maintain and improve our Services;Provide and deliver the products and services you request, process transactions and send you related information, including confirmations;Verify your identity and prevent fraud;Send you technical notices, updates, security alerts and support and administrative messages;Respond to your comments, questions and requests and provide customer service;  Which all fall under answering this complaint right here and right now. Instead, youre trying to have this done in a more private means of communication so as to avoid future customers seeing how bt of a company you are.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: because they need to just send me my money in form of a check to my addressSincerely,[redacted]

We are unable to accept a disclosure/authorization form, as it would be an authorization from an individual we no longer have a relationship with.

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