Simple

Complaint: [redacted] I am rejecting this response because: They have not responded to my one and only question about my money and they have not made one attempt to correct the situationThey have ignored my concerns and have basically made me feel like they are in the right to steal from peopleCustomer care has refused to speak to me over 50+times and the error is on the banks side not mineThey hide under privacy acts now, but the Fair Credit Act and the Laws but fourth in the FDIC clearly states they have to address my concerns and rectify the situation either on my side or there's Sincerely, [redacted] ***

[redacted] new account hit a report causing it to close when it should not haveAs soon as we realized this, we took every action we could to get his account back to normalThe direct deposit couldn't credit to the account because of this pending statusWe acted quickly and with urgency to locate the direct deposit and properly credit it to the accountIn the meantime, we gave [redacted] a temporary credit so he could have access to some funds that were tied up in pending transactions while he waited for us to credit the direct depositOur engineers and customer relations teams worked hard to resolve this and communicate the status to [redacted] as promptly as they were able

The content of this complaint pertains to information specific to the ***'s relationship with Simple, acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to the customer's specific concerns via the Revdex.com.To obtain a satisfactory resolution, we encourage [redacted] to contact us directlyIf the customer is not satisfied with their communications with us directly, we encourage them to seek arbitration by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I got contacted yesterday that they are not closing my account and I would have to move to there new partnerI still haven't received this steps to switch Thank you for your time and effort Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Since 3/31/I have made a post on their official Facebook page expressing my dissatisfaction and I have also posted a review on their app page in the Google Play store and Simple has responded to both posts, yet the bank STILL has not replied to my emails that I sent through their email systemsWhen I filed this complaint I agreed that Simple could share my information to bring resolution to this dispute and according to their privacy policy, Simple Bank "may disclose any information we collect about current and former customers, including nonpublic personal information, to affiliates and non-affiliated third parties as follows: (6) With other nonaffiliated companies for our everyday business purposes, such as to process transactions, maintain accounts, respond to court orders and legal investigations or report to credit bureausFor example, in connection with our everyday business purposes, we may share information about you as follows:With your consent or at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide such information." I need to have access to my money as soon as possible and I refuse to let Simple Bank hide behind its Privacy Policy when I gave permission for the bank to share detailsI need my money Today, Monday, April 3, My relationship is and should be considered everyday business and I am an extremely dissatisfied customerI have financial obligations and I go to work everyday for the money that I earn and once trusted with Simple BankI will not be ignored or redirectedGive me access to my money immediately Sincerely, [redacted] ***

We were experiencing a higher than usual number of document submissions when [redacted] submitted documents, which caused a slight delay in the document review processWe are working to resolve the issue

The content of this complaint pertains to information specific to [redacted] 's relationship with Simple, acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] 's specific concerns via the Revdex.com.To obtain a satisfactory resolution, we encourage the customer to contact us directlyIf the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

We apologize for the imprecise wording of our last responseThe situation had been resolved from a financial perspective, and as [redacted] acknowledges, we are unable to address specifics via the Revdex.comWe suggest that further inquiries be made via either our Customer Support line or our support messaging system

Complaint: [redacted] I am rejecting this response because: I have proof that they have taken my money and promised me a check had a record of others they scammed it is all over the net and I have documentation they cashed my check and took all fundsThat is fraud Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have done as they request already They make it impossible to reach them Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I want you to show me whrre your Privacy Policy states that you cant respond to this properly without copying and pasting some bt from a handbook that claims you cant simply say "we will look into and handpe this issue." Because as of right now your privacy policy states: We may use your information, including nonpublic personal information as follows:Provide, maintain and improve our Services;Provide and deliver the products and services you request, process transactions and send you related information, including confirmations;Verify your identity and prevent fraud;Send you technical notices, updates, security alerts and support and administrative messages;Respond to your comments, questions and requests and provide customer service; Which all fall under answering this complaint right here and right now. Instead, youre trying to have this done in a more private means of communication so as to avoid future customers seeing how bt of a company you are. Sincerely, [redacted]

This complaint was submitted on 1/prior to the customer resolving the issue with one of our Customer Relations agents that same day

The content of this complaint pertains to information specific to [redacted] ’s relationship with Simple, acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] ’s specific concerns via the Revdex.comHowever, all actions taken were for security reasons and Simple has worked with [redacted] to resolve the issue.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

Complaint: [redacted] I am rejecting this response because: My complete issue has not been resolvedI am repeatedly told that I am not eligible for phone supportI am a loyal customer with Simple for over a year nowThis is not the way you treat customersI validate my account and the rep immediately disconnects the callI've contacted Simple's partner [redacted] bank and they can't access my account and refer me to SimpleOne of [redacted] representatives even did a conference call and the rep hung up on us againI messaged Simple and no one is responding to my requestI continue to ask for a copy of my account Holder Agreement and they only provide me with one for [redacted] instead of SimpleI need a copy of my Simple Account Holder Agreement and I need you to provide information to where the company states customers are not eligible for phone supportI would of never opened an account with Simple had I known I would not be able to speak to a representative when I need help involving my account and my money Sincerely, [redacted] ***

The content of this complaint pertains to information specific to [redacted] relationship with Simple, acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to [redacted] specific concerns via the RevDex.com.We are working to resolve the situation as quickly as possible.For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com

Complaint: [redacted] I am rejecting this response because:not only have I reached out to them on there messaging board and dont get no answerslike why is it if they are in process of closing the account and no money can be moved in or out or I cant send it to my other bank or a check to my self they are still letting other companies debit my account and then they say they are sending back to sender , I am the sender, it was ach transfered from another account of mineSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: that wasn't a response at all, it's the same response copied and pasted that they've given to everyone that has complained about them Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they have provided no help or information and I still have not received my $back Sincerely, [redacted] ***

The content of this complaint pertains to information specific to ***'s relationship with Simple, acting in its capacity of servicing financial institution relationshipsDue to financial privacy regulation and our Privacy Policy, we are unable to respond to ***'s specific
concerns via the Revdex.com. To obtain a satisfactory resolution, we encourage the customer to contact us directlyIf the customer is not satisfied with their communications with us directly, we encourage them to seek resolution by filing a complaint with the CFPB at http://www.consumerfinance.gov/complaintdatabase/These complaints are handled quickly and rigorously, and provide us a venue to furnish specific protected information through an appropriate arbitrator. For any concerns relating to Simple's business practices, acts or communications outside of the context of a financial institution offering banking services, where those concerns can be fully disconnected from types of information we are unable to share, we are happy to attempt to resolve them in good faith through the Revdex.com