Sinemia

"Sinemia reserves the right to make changes to applicable fees and introduce new rules at any time"- this notice was not displayed upon sign up.
the service rarely works. when it does there are often charges associated with your ticket purchase that you are unaware of. it doesnt specify the total cost you will be charged or how it will be charged. I had to prepay for a year they cannot change their membership terms midway without allowing me to cancel. it is also impossible to get in touch with their support staff. I have to go through other means (complain on the app store, tweet at them, etc.) in hopes of getting a response.

The company is cancelling membership and returning only 40% of the money. They should deduct the pro-rated only. Cheating the customers.
As a sinemia plan member for 1 year I pay 118$ for the whole year. I get 3 movies per month free. They cancelled my annual membership after I have watched 5 free movies. I am not sure why they cancel my membership but they also did not refund the entire amount. They just refund 50$ by saying that they deducted all the movies ticket costs which I have seen under the plan. But those movies were supposed to be free and under the plan. I have seen other friends membership also getting struck down with no reason and then they got only 40% of their money back.

They have wrongfully terminated my account under fake accusations of "fraud" that they cannot further explain. And now they will not refund me back.
After 2 weeks of anticipating a return, I've finally received the reply of "my spendings have exceeded my payments" note on my account. I'm sure i'm NOT alone in noticing the purposely incorrect calculation they have sent to us. I will explain the correct math of the billing cycle that they have tried to cheat us out of.

I paid for 2 premium accounts (3 movies / month) on June 17, 2018 at the price of $179.88 each. That is exactly priced at $14.99 per month as advertised. Our account was not activated and was unable to use until July 13, 2018. Meaning our yearly cycle did not start until July 13, 2018 (I have your emails for proof). From 7/13/18 to 3/15/19 (my account was wrongfully terminated), our account was active. That calculates to 8 months of full service. The remaining balance that I should be refunded is for the 4 months left of service that was not fulfilled. This equates to $59.96 for each account (Total $119.92).

What THEY have calculated is the amount I've paid for the year membership and taken away the cost of each movie that we have booked as if they were booked with a normal price. This case has turned from "wrongful termination" to downright a "scam."

Terminated service without notice or reason; Will not refund remainder of subscription fees or other amounts paid
On 08/12/2018. I purchased a 12 month subscription to Sinemia's 3 movie per month Elite service, which detailed that for a monthly fee of $14.99 (paid in one annual payment of $179.88), I could see any three movies I wanted in a month, including one premium showing, such as IMAX. After 2 months, they changed the service to add in an additional processing fee of $1.80 to each movie showing. In December 2018, they offered some deals on gift cards, so I purchased a $50 and a $100 gift card to use to pay the additional fees I was being charged. On 3/23/2019, I tried to use my account to purchase my remaining movie ticket for the subscription month via the app on my phone (per the normal process), and received a message that I needed to log into my account on a computer for a message. I did so, and had a message that they had decided to terminate my account. They provided a list of vague reasons that they could be doing so, but none of the reasons applied to usage of their service. I contacted their customer support requesting assistance or an explanation, but have received no response. I used the only other option on the site which was to request a transaction history and refund and included my questions, as well as brought up the gift cards that they sold me, but will no longer allow me to use. On 3/29/2019, I received a report from them that they will not be granting me a refund for the remaining portion of my subscription, as the amount I used it was in excess of my payments. The subscription I sign up for promised 3 movies a month for $14.99 for 12 months. If I was going to end up paying face value for the movie tickets, I could have bought the tickets myself and saved myself the hassle and extra "processing fees".

Sinemia cancelled our account because their system detected possible misuse.
Sinemia canceled our account because their system detected possible misuse. Although this was not the case, Sinemia never explained what the system detected or gave us the chance to prove ourselves although we've requested both. Instead we got a generic response that lead us to our account summary which just shows the movie tickets we purchased.

I prepaid for a membership with Sinemia and the app has not worked since I paid and there has been no response to my emails.
I had an account with Sinemia that was cancelled without notification or reasoning. I then paid for a year long membership on 3/26/19 and the app has not worked since then. I am not able to use the service at all and despite several emails and messages, there has been no response. The company sold me a product that does not worked and has never worked and refuses to answer my emails asking for status updates or reasons why despite prepaying for a year I can't use the service.

Sinemia cancelled my 12m membership without cause in Mar (started in Sep). They refuse to refund me for the ~6 remaining months that I paid for.
I purchased a premium membership with Sinemia for $191.88 upfront on 8/26 and the membership was activated on 9/9. The membership allows my wife and I to purchase 4 movie tickets every month from participating theaters. We abided by all terms and conditions, including paying a previously undisclosed $1.80/movie transaction fee, signing in on the app before every movie, providing images of my drivers license to satisfy a random validation check. During the week of 3/18, the app would not allow us to purchase a ticket and directed us to log into our account online for an important message. The message notified us that our account had been terminated due to suspicion of fraud. We have always abided by the usage agreement so we were caught off guard. I googled sinemia account cancellations and found that numerous customers are going through the same experience. In the notice, Sinemia claimed that they would refund cancelled customers for the difference between a user's membership payment and ticket purchases. This, however, is in violation of the agreement. I purchased my membership for 12m of service. However, I only received 6m of service. Thus, Sinemia owes me a refund of half of what I paid. Sinemia, however, is trying to claim that the cost of the movies that I watched (again fully in accordance with proper usage) exceeds the membership cost and is refusing to provide any refund.

Sinemia cancelled my membership after a few months, which was supposed to be a year long membership, without any reason and with no refund.
Sinemia cancelled my membership after a few months, which was supposed to be a year long membership to see 3 movies per month, without any reason and with no refund. When I asked for a reason, they said the system "automatically" cancelled it and can't say why. They said I could apply for a refund, but I didn't meet the requirements for a refund, as I had "spent" more than I "paid," even though that is the whole point of the membership, to save money because you're seeing so many movies. It also seems the membership was cancelled at the same time I would've "spent" the money I "paid" for the year-long membership. If this is correct, it's not really a membership, they are taking your money hoping you don't "spend" or "use" the service that much. Their customer service is ridiculous and unhelpful, often completely unresponsive. And, while I'm here, the app was asking for a "tip" recently. Who am I tipping? The service I already paid for? Infuriating.

Wrongful termination of our 1 year membership
Purchased a 1 year movies pass with Sinemia on August 15th for $191 using our AMEX. We were able to use the pass *** almost no issues over the past few months. In October they began charging us processing fees of $3.60 every time we wanted to see a movie. This processing fee was never part of our original contract agreement. When we went to see a movie this March and use our membership card that entitled us to see two movies for two people every month for a year, we received a message that our account had been terminated for breach of contract. We always complied with every purchase from Sinemia. When we emailed them for an explanation as to why our membership had been terminated they were unable to give us an explanation. I have since read through many online forums and have found that we were not the only ones that this occurred too.

Sinemia is charging me a "misuse fee" for apparently not abiding by the rules of membership. This is completely false as their app was not functional.
I was charged a "misuse fee" of their service after not checking in to the theater for the movie. The check in is conducted through their app which from experience has not been very reliable in the past. I have been to this theater several times using their service, but at this last visit it was difficult to check into their app, as I pressed the button many times thinking it had processed. I was informed the next day that I had broken the guidlines of their service and required to pay a misuse fee, all because of their shortcoming with the function of their app. This is borderline fraudulent as the company can freeze someone's prepaid membership and make them pay for something that was not their fault to begin with. I understand the need to check in to prevent misuse of the service, but I have been a loyal member and have used the service within their guidlines over the past several months. When I tried to reach out about this issue, I got a automated response that did not acknowledge the issue I had or had described. I've sent several emails and twitter messages in regards to this and the most they can do is respond especially since I'm not able to use a service that I PAID for already.

The Sinemia app has not been working for two straight weeks, making it impossible to use the service I've been paying for.
I have been in contact with Sinemia customer service via email. They have yet to respond to my complaints of the app not working, but instead, continually ask me to record or take a snapshot of the issue. I took a snapshot of their app not working, with an explanation, and they stopped responding altogether. I have looked online and on twitter, it seems that many people are experiencing the very same problem as I am. In other words, this is not an isolated incident, but a major issue that Sinemia doesn't seem to be resolving.

There is no resolution from them for a complaint I emailed on March 22nd. This issue is repetitive. I am being charged. No refund for cancellation too
I purchased Sinemia's yearly membership last year in october and my plan started on Oct 13th 2018. They have extremely poor customer service and that too over email only. No phone contact. So, all you can do is drop them an email and then wait for them to respond while you are anyway being charged. All their policies are against their consumers.

So, the issue i.e. not being able to use their service started on March 22nd 2019. Please note that the same issue has occurred multiple times in the past but this time I have given up on them after following up for a week and all I receive as a response is "we apologize and we are working on it". I asked them to cancel my membership and process a refund for the rest of the period as the issue is from their end not mine. I get no response to that.

When it comes to blocking the app for a customer for a simple reason that you "forgot to check-in", they don't take more than an hour and until the customer pays the amount (which is $10-12) for each check-in missed, they block the app. Now that the issue is from their end and they least bothered to help the customer. All I am asking is for them to cancel my membership as I can no longer bear this and refund my money, that too for the remaining period not for the entire year. But, they are so clever to not pay heed to such requests.

In one of the emails, they asked if they can provide more assistance. To which, I requested them to book a ticket for me with all the details. As expected, they denied. What "more assistance" can they provide then?

Basically, I am paying them for their service which hardly works plus the check-in charges (i have paid twice or thrice at least) plus the amount that I end up paying for the ticket that I purchase as there app does not let me purchase a ticket.

They are very smart people and have made all their policies against their customers. This is traumatic and I request you to please take some strict actions against this business. They should not even be there in the market. They are just making money and fooling people. Thanks.

Best

Error When Using Service
I paid for a year of Sinemia movie ticket service in October 2018. For the past two weeks the service has not allowd me to purchase a movie ticket. I receive the message 'unknown error' when attempting to use the service.

My wife and I purchased a 12-month movie subscription service on August 7, 2018 for $119.88 each. They terminated our accounts March 16, 2019.
My wife and I purchased a 12-month movie subscription service on August 7, 2018 through the company Sinemia for $119.88 each. In addition, they required us to purchase a Sinemia debit card in order to use the service on November 29, 2018 for $14.99 each. We paid a total of $269.74 not including all the random fees they continued to charge us for using the service. Under this subscription plan, Sinemia agree to paid for 2 movies per 30-day period for the each of us through August 2019. On March 16, 2019, I found out they terminated both of our movie subscription plans without giving us a refund. They ignore any attempts to contact them to give me a reason why they terminated our accounts.

The Sinemia service has not worked for over a week, I have not been able to go to any movies with my membership. Sinemia claims there are no refunds.
I bought a Sinemia service for one year that will end in August 2019. I also bought a year membership for the year afterwards as well.

The service has been working well for me for many months until this last week. I have contacted customer service many times while my Sinemia app was not working and was taken care of well. But now, the Sinemia app has not allowed me to see movies because of its failure to work. Every time I try to choose a movie on Sinemia's app, it does not work and I am not able to use the service that I paid for. For over a week this service has not been working and I have read many reports that the service is failing for other users too.

Because of recent events, I have decided to end my membership, it does not make sense for me to pay for something I cannot actually use. I have contacted customer about getting a refund for the remaining months on my current plan and a refund for the future service which I have paid for but not technically used yet. Sinemia customer service replied that they do not issue refunds for the service.

I have paid for 2 full years of service and have only used 7 months of it. It seems to me, that a refund for at least the next year that has not even kicked in yet is more than fair.

Sinemia has now changed their policy to make me verify my ID.

I refuse to send my unfiltered ID to a company that is based in Turkey.
Sinemia has now changed their policy to make me verify my ID.

I refuse to send my unfiltered ID to a company that is based in Turkey.

I refuse to send my unfiltered ID to anyone in any country that isn't the Government.

I am unable to use my Sinemia plan due to this.

After the nonsense of being charged for tickets I ACUTALLY USED AND CHECKED IN FOR, this is the last straw.

I want my account REFUNDED or I will be contacting my Credit Card company for chargeback, along with the local Police for investigation into possible identity theft.

I refuse to use this garbage, constantly changing service terms company any further.

They tell me I somehow violated their terms of service and have cancelled my account but they cannot tell me what I allegedly did.
I received email saying I had violated terms of service so I was being terminated. I contacted them and told them I in fact, did not break any rules. Please reinstate my account. They said it was automatic from their system and they cannot change it. After I purchased their year subscription there were additional fees to reserve a movie or you could spend $30 more and get their card. So I not only paid for the year but also for the card. They say they prorate what I have used and give me back the difference. I still have not seen a refund. I indicated I don't want a refund, I want my account active again. They sent blanket email saying they had no way to tell me what I did wrong. It said issue resolved unless I reply within 48 hours. I asked to be escalated to manager. Must be easy to fix it. Please help. Was this their way to get $30 more out of me?

Annual prepaid subscription service is unusable due to phone app that is "broken" and does not allow to fulfill its intended function.
purchased an annual subscription in February. The first time using the app was no problem and didn't even incur any type of fee. I was able to indicate that the theatre I was purchasing tickets from didn't charge any online convenience fees.

A couple of weeks later there was no way to bypass the convenience fee even though the theatre I was purchasing tickets from didn't charge any online convenience fee.

For the last two to three weeks the app is broken, I can't use the service whatsoever. It doesn't get past the movie selection screen after I picked a local theatre. When I select a movie all I get is a loading spinning circle but doesn't advance any further.

I reinstalled the app, I power cycled my phone, nothing works.. Although the app seems to get regularly updated for "bug fixes" it is useless.

I have attempted to contact support 4 times with no reply whatsoever in the last two to three weeks.

I prepaid for a service I cannot use and absolutely do not recommend anyone to sign up

I pre-paid for the Sinemia service for a year. In March, Sinemia suddenly locked my account from use demanding a government issue ID be uploaded.
I paid for a year of service with Sinemia starting on August 2018 to August 2019. In March, Sinemia suddenly locked my account banning any use unless I uplI paid for a year of service with Sinemia starting on August 2018 to August 2019. In March, Sinemia suddenly locked my account banning any use unless I uploaded a government issued ID. This was never part of the terms of service when I prepaid for a year of service and I feel it's fraudulent and suspicious to be demanding a government issue ID. In declining to provide this as it was never an agreed part of me paying for a year of service, I am not unable to use a service I have paid for. I asked for a refund for the remaining months from March until August and sinemia will not respond or address my concern. oaded a government issued ID. This was never part of the terms of service when I prepaid for a year of service and I feel it's fraudulent and suspicious to be demanding a government issue ID. In declining to provide this as it was never an agreed part of me paying for a year of service, I am not unable to use a service I have paid for. I asked for a refund for the remaining months from March until August and sinemia will not respond or address my concern.

Purchased year-long membership, Sinemia suddenly canceled service without warning or reason. Hung out to dry with over $100 in fees.
Complaint 1: Email sent to support @ 9:44am, 10/09/2018
- Unexpected fees. Sinemia's movie subscription service did not apparently include booking costs ($2.70 to $3.00 per ticket) for purchasing tickets online... yet physical debit card required additional $15 purchase. Complained in October, eventually purchased debit card.
Complaint 2: Email sent to support @ 9:41am, 11/06/2018
- Unable to use app to purchase ticket, losing that month's "reserved" movie purchase
Complaint 3: Email sent to support @ 10:30am, 12/09/2018
- Account warning from Sinemia about not checking into service, despite physical purchase of ticket at theater
Complaint 4: Emails sent to support @ 8:57am, 03/11/19 and @ 7:05am, 03/14/19
- Unexpected fees: account suspended until I paid $17.15 for Captain Marvel ticket, despite having used the service as intented
Complaint 5: Email sent to support @ 12:01pm, 3/23/19
- Membership canceled: having paid the $17.15 to get my account re-opened, I go to the theater, only to discover that my membership has been revoked with 5 months worth of movies already paid for