Sinemia

This company isn't providing the services they promising and stealing money while they are at it.
I joined sinemia in septSepte for 29.99 a month. At the time there were no fees but a month later they started charging for each movie. I put up with it because it wasn't that much and the service worked. Come January though they start having app issues where you can't buy a ticket at all and there is no customer service to help you. In march I decided to extend my membership one more month hoping they can get their act together and instead of charging me 2ó.99 like normal they charged me over 300 dollars and shoved me in for a whole year. I have emailed customer services 3 weeks ago cancelled my account and not heard a peep from sinemia. Hopefully my bank can do a chargeback.

App stopped working, and customer service does not respond. I prepaid for an annual subscription that does not function. It's a scam.
App stopped working, and customer service does not respond. I prepaid for an annual subscription that does not function. It's a scam.

I paid for a service that doesn't work, didn't get any refund or help.
A few months ago, I purchased a year subscription to Sinemia on their 3-movies per month plan ($15 a month). The plan began September 16th. However, in the month the Sinemia app has not been working, meaning I can't use the service to redeem any of my 3 movies per month. Because of this, I have had to pay for a number of movies out of pocket. I have tried to contact Sinemia numerous times through their support twitter account. I got a few responses in the beginning but then they started ignoring me. I haven't heard anything from them in the past two weeks even though I have been messaging them almost every day. My iPhone is up to date on software and I have the latest version of the app. My friend has an android and has also been unable to use the app, so it's not an issue on my end.

I want a refund for the last two months. The fact that they aren't providing the service I paid for at all and are refusing to talk to me about it or do anything to fix it makes Sinemia a total scam.

Services paid for are never available, but company will not give me a refund also.
I purchased a yearly membership with this app for about 250 dollars. When I try to use the app, however, I'm not able to use the service because the app will fail to load when a movie is selected. I'm not able to complete the transaction on the app, hence not able to use the service at all. They do not have a phone, but I emailed them multiple times, and I have received 0 response. Last time I tried to see a movie, same thing happened, and they did respond and refused to give me a refund. Bottom line, they offer a service that they are not fulfilling, took my money, won't return it, and now won't respond to their support

They offer and service but to not deliver. The service is provided through an app but it has not worked for several weeks.
They offer and service - - reduced cost for movie tickets - - but do not deliver. The service is provided through an app but it has not worked for several weeks.

The Sinemia service has been unsable and requests for a refund have been denied.
On 11/10/18 I paid $119.88 for 12 months of their service, giving me 2 movie tickets per month. I also paid an extra $9.99 to be able to use the service immediately. I used my movie credits in November. I was unable in December due to the service's technical problemscustomer service replied to my complaint on Twitter but did not reply with any resolution and ignored my request to have that lost month credited back. I was able to use the service once in January, and once in February. Since then there have been various server outages, and app problems. No resolutions are ever offered, and the most recent app problem that prevents you from purchasing movie tickets has been occurring for two weeks for me. Twitter has many more complaints shown each month. I'm going to lose another movie credit this month, so I'll have wasted $19.98 without being able to actually use the service, and no end in sight to the problems the company is facing. I'd like to see a refund on the rest of the original paymentI've been able to use the service to see only three movies, leaving nine left, and a refund of $89.91, and I'll obviously agree to have my account closed.

The service never works when you're trying to check-in!!!!
When I try to check-in the location function on the app gives me an error that I'm not close enough even though I'm in the theatre. I submitted a ticket on 12/21/2018, 1/4/2019, and 3/11/2019 about the issue. I've sent proof of me being at the theatre and still the "company" charges me for these nonexistent infractions. Every time I submitted a ticket I received the same generic response signed by the same person:

Hi,

You should check in at the theater for your advance ticket between 30 mins before into the movie. If you were unable to check in eg. just forgot, we'll let the team know to see if anything can be done.

In most cases if this was your first missed check in, you'll just receive a warning email reminding you of the check in rules however please note that it is up to the team to take action or not.

Please make sure to check in at the theater for your advance ticket to avoid cost of the tickets being charged on your credit card.

Also, please always keep Sinemia app up-to-date for the best experience possible.

Best regards

Purchased an annual plan with Sinemia.Was only able to use successfully twice. Has not worked for the last month or more.
I paid up front for a Sinemia annual plan. Was able to use the service successfully through their iPhone app twice. However, since then for the last month have not been able to use the service. The app will not work. I have submitted help requests to their customer service website multiple times and no response. There is no phone number to call for support. I have been taken for money and not given anywhere near the services that were promised and no means to resolve with the company.

Paid a full year for the service and have not been able to use it
I purchased a 12 month subscription to Sinemia back in December. The subscription includes 3 movie tickets per month. I downloaded the app where you reserve your tickets but whenever I try to select the movie I want to see but I just get an endless loading screen. Many of my friends who have Sinemia too have faced the same issue. Dozens of emails to their customer service (this is the only way to contact them) have resulted in no response. So I've had this service for over 3 months (a quarter of my subscription) and paid for it upfront but have not been able to use it all. I can't even ask for a refund because their customer service does not respond to emails.

Subscription renewed, but service is non-functional and no resolution from support.
My annual subscription renewed on 03/27/2019 for $179.88, but I had previously contacted Sinemia on 03/26/2019 @ 21:22 (***@sinemia.com) to advise that the iOS app was not functioning.

On 03/27/2019 @ 09:39, I received an automated response that the message sent on 03/26/2019 message had been received and was being reviewed.

On 03/29/2019 @ 13:45, I sent another email (***@sinemia.com) to Sinemia with the same concerns.

On 03/31/2019, ***, part of the Support Team, indicated that they were looking into the matter and it will be resolved.

On 04/01/2019 @ 17:19, I responded back (***@sinemia.com) that the service was still not functioning.

On 04/01/2019 @ 11:12, I received the same automated response as on 03/27/2019.

On 04/03/2019 @ 11:12, I sent an additional email (***@sinemia.com; ***@sinemia.com; ***@sinemia.com; ***@sinemia.com; ***@sinemia.com; ***@sinemia.com; ***@sinemia.com; ***@sinemia.com - the only email that was rejected and bounced back was ***@sinemia.com) advising that there was no functionality and no resolution.

On 04/04/2019 @ 02:09, I received two emails from Sinemia. The first was from ***, with the exact same verbiage as the message on 03/31/2019. The second was from Sinemia Support saying that since the rep (***) had responded, that the issue was resolved.

On 04/04/2019 @ 07:48, I sent an email advising that the issue has not been resolved and functionality has not been restored as promised.

Due to the inability to submit my ID verrification I have not been able to use my account. Sinemia has only responded once in 6 weeks.
I cannot use my account as Sinemia is requiring I upload ID verification before proceeding. I have been trying to upload the required documents since early-mid February 2019 and have gotten errors saying the images could not be uploaded. I have tried every image format they suggest and made sure the size of the images was not too large. On February 20th 2019 I sent their customer support an email saying that I could not upload the photos and requested assistance in getting this issue resolved. I waited nearly a month before attempting to contact the company on Twitter, which they finally responded to. On March 22nd a member from their support team emailed me back and suggested trying again with some different file types and to check the size. I emailed back and forth with them several times that evening, but have not heard back from them since with no resolution. It has now been 2 weeks since I last heard from them and still no resolution and I am still without my service that I paid for in advance. I mentioned them again on Twitter today (4/4/19) and they asked me to send them a direct message, but again I have heard nothing.
At this point I am so upset with how poorly their customer support treats and prioritizes their customers, and I am so frustrated that I haven't been able to use my service for almost 2 months.

Do not waste you money on this! It is tempting with the good deals on movies but you won't be able to get the app to work most of time to be able to buy tickets. There is basically no customer service.

Issues with app preventing credit usage. Company failed to fix problems and ignored majority (greater than 90%) of service requests.
Complaints (chronological):

September 18th, 2018-Email requesting assistance with error in app preventing booking and asking for clarification about a discrepancy with cycle dates on website and in app (cycle renewal listed as two days later in app). No reply from company, but cycle discrepancy was fixed the next week. Error in app caused unused credit for cycle.

October 25th, 2018-Email requesting clarification of fees. Response from company did not answer question. Email re-forwarded to company November 22nd, 2018 with no reply.

December 19th, 2018-Email requesting assistance due to rejected payment details by third party booking site (atom.com) provided by company. Screenshots of payment information and third party website (atom.com) were included in email. No response from company. Email send a second time on December 21st, 2018 with no response from company. Invalid payment details from company and no resolution resulted in unused cycle.

December 29th, 2018-Email requesting assistance with problem checking-in on app. Screenshots of "Error!" page on company app provided in email. Email sent to company shortly after film ended. No direct response from company except for automated warning email regarding not checking-in.

January 27th, 2019-Customer used app to check-in via green check-in popup. Customer then restarted phone and re-launched company app to attempt a second check in. Customer had conversation with others before movie about requirement to check-in on app. Check-in button was not present in app following re-launch of app, suggesting the check-in was successful. Immediately after film (while still in theater), customer again re-launched company app and saw that the check-in box appeared again, however check-ins were not allowed after the film. Customer immediately sent email to company explaining the problem with checking-in. Response from company did not address issue. Customer responded to email to re-iterate that he did not "forget" to check in. No response from company.

January 28th, 2019-Automated email sent by company informing customer that account had been locked. Prior emails mentioned this was manually initiated by "the team". Consequently, the company acted in bad faith by ignoring two service emails and still locking account. Customer replied to email one hour after initial email sent by company saying he specifically opened the app in the theater multiple times and sent email requests immediately when the app did not register the check in. This third email from customer was also ignored by company.

March 2019-Issue using ticketing feature (which had been blocked with no follow up from company). Support email (4th) sent from within the app, which was subsequently ignored by company.

March 15th, 2019-Customer charged $11.89 to unblock ticketing feature (misuse fee). This option was not available for previous cycle, so there was an unusable credit from February, 2018.

March 20th, 2019-Customer sent 21-page PDF document with screenshots of issues (chronological) and graphics and text boxes explaining issues in detail. Company did not respond to email. 2nd follow-up email sent by customer was also ignored by company.

March 30th, 2019-Customer emailed company because ticketing feature was broken again. Customer included three screenshots of an error popup on three different pages in the app. Customer explained that he would yet again be unable to use his credit. Company did not respond.

App not working from 3 weeks. Need my money back.
I paid for a year of service and for the last three weeks, the app won't let me watch any more movies. I sent several emails but there is no response from Sinemia. I want my full money back.

Sinemia movie service is consistently bad. They will charge you misuse fees when they shouldn't or their system has not let me book a movie at all.
This is my second complain against Sinemia. My first complaint was that they charged me a misuse fee when their app caused the error. My new complaint is now I ***'t even book a movie. Their service allows three movies a month. Last month March '19 I was only able to book one movie. I was locked out from booking the additional two movies for the month. The lost movie credits did not rollover. Essentially Sinemia is not providing the service I have paid for. I have checked the app everyday for the past two weeks with no luck. I have sent an email everyday after checking the app. I got one human response that said it would be working in a couple of hours. Its has been two weeks. I have only gotten a canned response all my other emails.

Company's service is non-functional and they do not respond to any customer service requests. 4 or more of my e-mails have not been responded to.

On Fri, Mar 8, 10:24 PM I attempted to use the service to buy a ticket to Captain Marvel and received an ERROR with no information. I contacted support by e-mail and still have received no response. I was forced to pay for the ticket out-of-pocket despite having this service to do that.

On Mar 31, 2019, 4:02 PM I attempted to use the service again to buy a ticket for US and got the same error.

I wrote customer service again and received no response.

I am paying for a service that is not being delivered.

This company is a scam that lies about the service they provide and refuses to engage with ANY customer service.

I purchased an annual plan in Oct 2018. I have tried numerous times to use the service through the app and it has never once worked.
I purchased an annual Sinemia account for $119.88 on 10/28/18 with my Citi Mastercard. By the time my account was ready and I went to use it, it was 1/4/19. I reserved my tickets via the Advance Ticket feature on the app and we went to the movie. While there, whenever I tried to check in, I got the message "An Unknown error occurred. Please try again later!". I was never able to check in, so received an email from Sinemia the next day stating I didn't check in correctly. I sent them the screen shots of the error on my phone. Again on 2/8/19, I reserved movie tickets using the Advance Ticket feature on the app. This time, while trying to check in during the movie, it would just spin say "Processing" after I clicked Complete Check-In and never went through. I sent these screen shots to them on 2/9/19. I received a misuse fee on my account after this, but eventually got it removed after they viewed the screen shots. On 3/9/19, I was trying to reserve tickets, but the app was not working as it would not populate a theater for me to select. I noticed on the app at that time that several people had left similar comments and were very upset. Also around this time I noticed on my account that they said I needed to send in my photo documentation. I followed the instructions and submitted the photos of myself holding my Driver's License. I received an email on 3/24/19 that my ID verification was successfully verified. However, on 4/4/19 I went to reserve tickets via the app and after selecting the theater, movie showtime, and selecting for two people, I get a message that says "Error! Your request cannot be processed!". I sent an email to the support desk regarding this on 4/4/19. At this point, I only have four days left in this month to try to use the service and highly doubt it will be resolved before then. In summary, I paid $120 for a service that has never once worked and has caused a great amount of stress. I am also now concerned about identity theft as they have my credit card information as well as my photo and Driver's License information.

uploaded documents requested, no response on progress cannot use the service
account needed to be verified with a scan of picture id as well as a photo, uploaded both of them nothing has changed. emaild multiple times with no response. Also was supposed to get a card when I first joined but never arrived, now have to pay for a new card? I would like an explination on that as well. I just want to know whats going on so I can use the subscription service that I already paid for in full.

Service has been erroneously suspended multiple times due to the company's mismanaged systems
My account has been erroneously suspended 2 times. The first time the company required me to provide a picture ID to continue using the service on 2/21/2019. There was nothing that I'd done to deserve this type of request. I've never improperly used the service. At first I felt uncomfortable providing this personal information, but customer support explained that I could block out certain info. So I sent them the required info. My account was unlocked, and I was able to use the service again. Then on 3/24/2019 while I was at the theater checking in for a movie to purchase my movie ticket, I wasn't able to. Instead the phone app told me I had a message from Sinemia that I needed to look at before proceeding. I checked the message and it stated that my account had been suspended for a list of generic reasons, none of which applied to me. I sent a message to them immediately asking for a prompt reply, so I could use the service I paid for and see the movie. No response. After a few days passed, I sent another message. There was still no response. On 3/31/2019 I posted a comment on their Facebook page. Then I posted a similar comment on their Facebook page today (4/4/2019). I have yet to receive a single response.

I prepaid for a one year membership to their movie program. Their app does not work. I am unable to purchase movie tickets. They do not respond to customer service inquiries. This business is a fraud.