Sinemia

Terrible customer service and very suspect business practises. They added extra fees a couple months into a subscription I had already paid for. They have nearly 0 customer service (no response to emails, rare responses on any other platform). They are deceptive with their marketing.

The plan they offered has a great potential however they Customer Service is not existent!

Horrible Horrible Service, App constantly not working, Make buying a movie ticket into a 4 to 5 step process. CONSTANT service issues, horrible communication, Billed annually when I signed up for monthly. Find another service or buy your own tickets, this one is not worth the time.

What a joke of a company. Their customer service phone line is non-existent... even the one listed right on my credit card statement.

They first take your money for a broken program, built a broken app, disregarded all the customer service requests, and gave me a big boot up my *** and told me it was MY fault for not being able to check into the movie theater.... when the reality is that their INFERIOR app kept crashing and reset itself... thus making it IMPOSSIBLE to check-in at the theater.

My wife and I have been cheated and taken advantage of this STUPID program. Since then, we'd switched to AMC A-List. NEVER BEEN HAPPIER. Everything just works as intended. No shady practices like this half-wit company called "Sinemia".

No stars. Service is a total scam. Paid upfront for one year in July 2018. 9 out of 10 times I've tried to use service, it has some type of issue. Now it claims I ***'t use it because I have to upload all kinds of proof of my identity. Don't ever use this service.

I have been unable to used the advanced ticket feature in the app for almost a week now. I've contacted support for this issue and no one has even gotten back to me yet. I shouldn't be surprised since I've had similar issues and the response time is always insane and then they just close your ticket without actually fixing the problem. I've also tried to get out of my year-long prepaid contract due to all these problems and they refused. So I'm forced to pay for a service I ***'t even use most the time.

sinemia is not allowing me to book movie tickets. I paid an annual subscription fee. however, they are not providing service since 02/2019
sinemia is not allowing me to book movie tickets. I paid an annual subscription fee of $200. however, they are not providing service since 02/2019. Multiple attempts were made to reach them over email. However, they never responded.

My account was canceled due to the company's faulty app and they refuse to reinstate my account or provide me with an actual refund.
My Sinemia account was canceled without my knowledge. I had two failed check ins during my time using the app due to issues with the app not connecting to the internet and freezing. Immediately both times I reached out to the company and didn't hear back from a representative. After the second failed check in the company requested I pay I $12 to continue using the app (even though I paid $120 for a yearly subscription). I paid the $12 and continued using the app, seeing 3 more movies. When I attempted to use the app after seeing 3 movies I received a message saying my account had been canceled. But no specifics were given as to why. I believe the company realized they were losing money since I had upped my usage and used my failed check ins due to a faulty app as an excuse to cancel my account.

Their app rarely works & I keep get fees charged for services not rendered. I've asked for refunds, but they don't answer, or refund the fees.
Sinemia is an app based movie ticket subscription service. Recently their service has been unusable. Either the app doesn't work, or, when it does, they charge me the subscription fee, and multiple service charges, but the movie tickets are not provided. I have tried to contact them via email (they have no phone number) more than seven times about this, but they rarely respond, and when they do, they say they will look into it. But then nothing happens. I have cancelled my account, but don't want to pay for this last month of my subscription, as their service has been unusable. In addition to the $31.88 I want refunded, they have also charged me multiple smaller service fees (today there was 25 $1.00 fees charged, and $5 $1.60 fees charged ... and I received nothing from them). I also have contacted my bank to dispute the charges, but I have no outcome yet, as the ball has just begun rolling there. This company is based in Istanbul, but their "corporate office" is in CA. I have quotes around corporate office, because when I look up the address, it is just a shared "co-working" space that anyone *** rent. This company should not be allowed to be in business in the US. I am attaching one of the email exchanges. They stopped responding, and have also not responded to many emails I have sent since then.

I am unable to book tickets on Sinemia app.
Sinemia is waste of money. They charge me every month. I am having issues since the date I signed up with them. I am unable to book tickets. Filed complaints and there is no response. Very bad experience. I want to cancel this membership and want refund of whatever I paid them.

App has failed to work on several occasions. Also, their customer service is COMPLETELY unresponsive making resolution of any issue impossible.
Sinemia's app has not worked on several occasions. When trying to check in for a movie (which I'd reserved ahead of time), the app kept saying there was a connection error. I had full service on my phone and was using other applications without any issues. I was even prompted to update my Sinemia app when I was at the theater which I was able to do without any issues but as soon as I tried checking in with the app so I could get my ticket, I received connection error after connection error.

This is the second time this has happened within the past month. Both times I was with a group of friends, and both times, I ended up spending full price ($18) for my ticket. My Sinemia package is $7.95 for three movies a month. The amount of money I've spent on tickets due to Sinemia's app not working essentially equates to four months of using their service, or twelve movies.

Worse of all, their customer service department seems to be nonexistent. I've emailed them repeatedly regarding both my issues, with screenshots and detailed explanations of what had happened. The first time this error occurred I was angry, but I was more interested in asking them what had happened so I could make sure it never happened again.

The only email I did receive from Sinemia was from somebody named *** he informed me I could potentially be penalized for the app because I never "checked- in". The whole reason I initially emailed them was for that very issue the app did not let me check in. No not only did Sinemia never address my initial email asking how I can avoid this issue in the future, they also emailed me saying if it happens again, there could be ramifications. I emailed them three more times begging to speak with someone so that I could avoid this issue again no one ever got back to me.

I was hoping this was nothing more than a completely isolated incident and I did not want to waste any more time on the matter, but last week, 3/22, the same exact issue occurred. I was with a large group of friends and did not want to miss anymore of the movie I already had so I ended up buying my ticket at full price not using the app. I missed the first 10 minutes of the movie trying to get the app to work, but like before, I received connection error after connection error.

When I got home, I sent another email like I had before, asking what had happened and how can I fix it. Again, I received o reply to my query. The only email I did receive was again from "***" informing me that I had not "checked-in" and failure to do so may result in some type of financial penalty.

It's one thing for an app to have issues, but completely turn a blind eye toward customer service is unacceptable especially when they charge a $30 imitation fee. I also chose a option that required my entire year membership to be paid up front. I know feel like they know they have my money and couldn't care less about me as a customer since they have never replied to any of my emails.

I purchased my membership for convenience and the app has caused nothing but aggravation and led me to spent money I otherwise wouldn't, which has been extremely annoying.

Please let me know what I can do to resolve this matter.

Fraudulent sales practice. Every month there is a new requirement to use the service they provide. I paid all extra hiden fees without complaints. The
Fraudulent sales practice. Every month there is a new requirement to use the service they provide. I paid all extra hiden fees without complaints. Now they decided to cancel my service after meeting all the requirements. I have paid every month on my credit card the extra fees associated. sinemia would not contact back or reply to my inquiries. This business is out to scam hard working people for their money.

I paid a fee in order to be able to purchase movie tickets through their app. I am unable to do this and I have been getting an error message.
I paid a fee in order to be able to purchase movie tickets through their app. I am unable to do this and I have been getting an error message. I have contacted them several times and all I get is an email which states that they have received my complaint and will look into it. The monthly fee I prepaid allows me to purchase 2 movie tickets each month through their app. For the last 2 months I have been unable to do this.

I paid for a year of service and was only able to use it for 4 months before the account got locked out.

Signed up on 10/15/19 and paid $120 in advance for a year membership for cheaper monthly value. The membership promised three movie tickets for $10/month. After signing up was immediately blindsided with a $10 fee to use the service immediately, otherwise had to wait 2 weeks before use (for unknown reasons). After paying that then was blindsided again with convenience fees from theater and Sinemia which adds up to about $3 per ticket, again this was not mentioned before payment was accepted.

After a little over three months of use and purchased around $120 worth of movie tickets (the value of the membership) account was locked due to supposed fraudulent activity. After numerous emails with customer service they said my account will be locked until I provide a copy of my Driver's License. After my bank refused chargeback because the transaction occured over 90 days ago, I provided an edited version of my driver's license out of fear of identity theft. They accepted, but then my iPhone app, the only way to make purchases, continued to freeze before the payment page. I have not been able to use the service since 1/31/19.

They claim to sell you a movie pass for 2 people for 3 times a month. Your prepay for the year $360. It has stopped completely. Can not use it!
They claim to sell you a movie pass for 2 people for 3 times a month. You prepay $360 for the year. I used it for 3 or 4 months and it stopped working completely. The yare a FRAUD. I have emailed them through their website each month at least 5 times and informed them I am getting an error everytime. A response comes back to check their FAQ's. The problem does not allow you to use their service and their is no customer service person to call.

Account terminated and not refunding the remaining balance
They have canceled my subscription stating that there were fraudulent transactions on my account. How come I can have a fraudulent transaction with their online subscription model. To use their service, they generate a one time CC number which does not allow you to book the ticked approved by them only. there is no scope for anyone to have any fraudulent activities using their system unless someone is a hacker in an IT world. If some hacker would like to do that, then why they would risk their career for such a small amount of money. they would rather do it for a bug fraud.
It is not the customers, this company is fraud, who keeps on canceling the membership just because people have watched the movies worth equal to the membership fees and now they don't want you to watch the movie, that's why they canceled the subscription.
Story does not stop here, The fraud here is that now they calculate the total amount of the movies you watched with the actual price of the movies (which is about $18 in NYC) plus few additional fees and reject the refund stating that the total amount of usage is more than the membership fees and no refund is applicable.
It was a subscription model, where I was allowed to watch 3 movies per month, then why they are charging the actual amount of the movie. They should calculate the number of months and refund the amount of the remaining months on pro-rata basis.
This is a clear indication that they had the wrong intention. They cancel the subscription the moment you watch the movies equal to the amount of the actual price of the movie.

Not only that, this company bribe people to provide good feedback ("Better Stars") for the company. Is there any legal system where I can make a legal complaint about Sinemia.com with the proof that they tried to bribe me to give their good feedback?

Cancelled 12 month membership but refused to refund 6 months remaining.
I paid for a 12 month membership on 8/2/18 for $239.88 that was to allow 2 movies for two people every month. Sinemia abruptly cancelled the membership claiming fraud but provided no explanation of what the fraud was other that a form notice that listed several items none of which I in any way did. They then refused to refund the remaining 6 months of my membership claiming that since they had paid more for my tickets up to that point than my membership cost they didn't owe me anything. The whole point was that I paid a fixed cost to see 2 films a month and what they actually paid the theaters is their issue. The whole point of the membership is to save on ticket prices. I believe they cancelled my account since I fully used it every month but one and they found they would loose money with me for using it like I was supposed to. Now they are hiding behind this fake fraud claim to refuse to refund the 6 months membership they owe me. This is outright theft by deception.

Unable to use Sinemia. It always says "Unknown Error, please try again" when I tried to book tickets.
Unable to use Sinemia. It always says "Unknown Error, please try again" when I tried to book tickets from past 15days. Tried to reach out to customer care. Got reply from them that they are looking into it and fixing issue will take time.
I asked them for refund not because I changed my mind.It is due to there bad service and extremely bad product.
Below are the accounts I created: ***@gmail.com and ***@gmail.com

I signed up for their annual subscription service but have been unable to use the service due to a litany of issues.
I have been charged extra fees that are based on erroneous claims, for instance their app is very buggy and even though I went through the check in process they describe, it did not register that I did this and as a result got a $16 fee. They would not let me use my account until I paid this fee. Even after paying it so I could still use the service the app would not let me purchase tickets, instead giving me the message, "An Unknown error occurred. Please try again later!" This has happened every time I try to use the app now and their customer service representative said to update the app. I did so and still get the error. I asked for a refund because their service does not work and they refused to give me one. They effectively stole my subscription fee without providing the promised service.

This company charges unexpected fees and invents stipulations to use as excuses for not providing the service already paid for.
Sinemia is supposed to provide credit card information to purchase movie tickets, based on a monthly fee the customer pays them. It started off working OK, even though they still charged fees with each purchase. I then realized even when I had a method of buying the tickets without paying extra fees, Sinemia still charged the fees and a "convenience fee", assuming they just pocket that money. Then they assign the customer work essentially. The customer, already having purchased their ticket, has to check in via the app. If the customer doesn't check in 3 times, they are hit with another arbitrary fee. There is no explanation as to why a check in is necessary. Once a customer uses the credit card info to purchase a ticket, both Sinemia and the theater should have record of that. Furthermore, they have a time limit to check in. One time I went to check in but was 5 minutes late. Another time I tried but I had no service at the theater (you have to be close to the theater in order to check in). None of this matters to Sinemia. They have invented a stipulation to gauge customers with another fee. After paying this fee, I tried to use the app to buy a movie ticket, and the app simply did not work. Part of the way through the purchasing process, the loading screen appeared, but nothing new loaded. It reverted back to the same screen, rendering the purchase process and service useless. Only after logging in via browser (no notice in the app), I discovered they are suddenly requiring an absurd ID verification process that involves uploading a picture of yourself holding a picture ID next to your face! I have never had to do this or even heard of this in any app, even banking apps, so their claims of security seem fishy at best. The app and service as a whole, that I already paid a yearly fee to use, was now disabled because I hadn't completed this process! Upon reading reviews in the app store, customers complained of going through this process and having their account canceled anyway! So I did not go through with this. Instead I decided to cancel my account as this company had frustrated me enough. I also began to read the reviews in Apple's app store, something I wish I did sooner, which should tell you all you need to know. Complain after complaint mirroring what I've stated above, and almost all 1 star. Now I've gone through my cancellation process, and there is no confirmation of any kind! It just returned me to my "Membership" page on the site, only now the 'Cancel membership' link is missing. There is no indication that I will receive anything from them or any evidence that their app and service will resume normal functioning behavior even if I did meet their absurd demands.