Sinemia

Consistent issues using Sinemia, with little to no response from the team. Then our pre-paid accounts were terminated with no explanation.
We have had consistent issues using the Sinemia app, and have had little to no response from the customer service team dating back to January of 2019. We have been penalized with "misuse fees" and "convenience fees" that were never a part of our agreement. Then our accounts were terminated in March without warning or explanation, even though they had been pre-paid through the year. Therefore, Sinemia has stolen money from it's customers.

My account was terminated for "fraudulent activity", but I adhered to all of their rules and service agreements, no fraudulent activity whatsoever.
My experience with Sinemia:

Back around Oct/Nov of 2018, I paid in full for a yearly Sinemia membership, which included 2 tickets for seeing up to 3 movies per month. The service was awesome and let my girlfriend and I go to the movies often at a discounted price.

Just the other day March 21 of 2019, I used their app to get advanced tickets for the movie "Us" and the app didn't seem to be functioning properly. I would get to the screen to select the theater I wanted to attend, and the page just kept reloading. I thought it was a bug or something.

I sent their customer service an email, and did not receive a response right away. When I tried to purchase tickets on the app again a few hours later, everything seemed to be working properly, up until I got to the purchase screen. When I clicked to order my tickets, I received a message telling me to go to my membership page for an important message. When I got there, I was informed that my account was terminated for fraudulent activity. The thing is, I never used my Sinemia membership for anything other than trying to go to the movies, absolutely no fraudulent activity whatsoever.

I emailed them again explaining the situation, and still have not received a response over a day later. After doing some research online, I found out that I am not alone in this situation happening to me. It seems like hundreds, if not more, Sinemia customers also recently had their accounts terminated for fraudulent activity, even though they did nothing of the sort.

Three other things that make me scratch my head: 1. They recently made me submit a selfie holding my ID to verify myself. I didn't think it was that big of a deal, until all of this happened. And 2. They recently started asking for tips in their app after purchasing tickets or checking into movies, for the amounts of either $1, $2, or $5 (if I remember correctly). When already paying a substantial amount of money for a service, and with no human interaction involved in the transactions, I found it odd that they started also asking for tips...and 3. I notice that they are deleting negative reviews on their Facebook ads. I get targeted ads from them, and see there are a bunch of comments, but when I click to view them, they don't show up.

I want to give Sinemia the benefit of the doubt because it worked so well at the beginning with no problems and I really enjoyed using the app and receive the discounted ticket prices, but after my account being terminated with no explanation at all to why they did it, and no response to my emails, and seeing it happened to so many other people, I am left with a sour taste.

I'm still willing to give them another chance if they can right the situation, or fix the bug in their system that terminated my account, but as for now, I have no way to use Sinemia after only about 4 months of use, even after paying in full and believing I could utilize the service that they advertised and that I paid for.

I left this review/description on Trustpilot, and they responded with their copy and paste response like everyone else that complained on that site, clearly not even trying to do anything about it or correct this situation. And still no response to my emails or refund request.

Terminated account without legitimate reason, no response from support asking for specific reasons why.
My account was terminated yesterday, half way through my 12 month service plan. The reason is a canned generic response listing several reasons why my account may have been terminated. None of those reasons apply to me, as I have not done them. Upon reaching out, I got the same response that lists generic reasons why I was terminated. Upon asking for specific information that applies to me, they told me they didn't have any more additional information to provide. From my own research, it appears Sinemia terminates accounts once you cost them the amount you paid for your membership and fees. I saw 9 movies before termination, which is around $120 retail ticket cost, and this just happens to be what I paid for my 12 month membership.

Unusable service with no support
When I tried to purchase a Captain Marvel
Regal Delta Shores 14 & IMAX
Today (3/25/19) at 7:30 PM on Atom or Fandango, the payment method provided by Sinemia failed to work. According to Atom and Fandango, "Sorry, your payment was refused by our payment processor. Please choose a different option and try again." this error message pop up whenever I tried to purchase the ticket. As a result, I contact Sinemia support on Twitter for help and a faster response; however, they also failed to response to my direct message and resolve my problem. This is an unacceptable manner from Sinemia.

Service terminated for no reason
I purchased their service of being able to see 3 movies a month for a year. After few month (last Saturday) I received a notification that my account was terminated due to fraud. I followed their rules and haven't committed any fraud activities. I tried to reach out to them and they responded that it was terminated and they don't have any access to my usage to tell me why. I searched the web and found that many similar customers ended up in my situation.

Canceled a year contract and gift to my son due to "fraud." I have no idea what I did. They did not try and resolve it, they just canceled.
I purchased a year long membership plan for my son and myself last June. They both included a credit card. It took them 6 1/2 months to send me the card which they originally guaranteed in 30 days. I haven written numerous emails that go unanswered and when they do answer them, most are automated and don't ever answer my questions directly. Recently they canceled one of my accounts for FRAUD (defined: criminal deception intended to receive financial gain). That account was for ***. I have no idea why, I still have 4 months left on my plan and I JUST got the card. They said it was fraud, but offered no explanation. We have used our cards exactly how we were directed to use them. My only thoughts are that I may have put in the wrong social security number or phone number. Maybe I put in mine instead of my son's since I was the one that bought it for him and I'm over 18 and he is not. I have NO idea why it was terminated, I definitely did not receive financial gain. Sinemia did, which makes their action fraudulent and on top of that they won't respond. Not only that, but on my personal account (*** for ***) they also made me pay a $27 fee because they said I did not check in. I offered them proof that their app was not working but they refused to admit any fault. I had to pay the fee or they would never let me use it again. Time after time they have ignored emails (no phone calls since they don't offer phone number). Everything they do seems to be an attempt to make a few extra dollars off their membership contracts. With those fees and the online ticketing fees they charged me for the first 6 months that they refused to send me the cards, they have made an additional $300+ off of me. If they manage to do what they have done to me to all their customers, they can double their profits every year. As much as I want to walk away from their business and never use them again, I feel an obligation to report them for abusing the internet and the fraudulent advertising and system they have set up to attract customers.

I paid in advance for the yearly plan, for 3 movie tickets per month. My plan was just cancelled with no reason given and they have not responded.
I signed up for the yearly plan of Sinemia, paying up front in order to buy 3 movie tickets per month through the service. Soon after my plan started, they tacked on additional processing fees for each ticket I bought, charging it to my credit card for each ticket purchase. There was no mention of these transactional fees when I first signed up. On 3/22/19, about halfway through my subscription plan, I attempted to buy a ticket through their mobile application. I was given a notification that my account had been terminated. A long list of "potential" reasons was given, but no instance was given as an example of me having violated the terms of the agreement. They have yet to respond to any of my attempts at communication through any channel.

sudden membership termination without any explanation.
They have sent message via their website not even sending via emails to terminate the membership.
This is very insulting for the customers who has trusted their business and paid annual fee.

Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card. Please fill in the form to get detailed usage history and request refund.

I purchased a movie plan for two people for three movies a month. I paid for a year up front. I was cancelled for no reason after the 8th movie.
On December 13th,2018 I purchased a movie plan with Simemia. The plan allowed me to purchase two tickets for 3 movies every month for a year. It cost $215.88. I also purchased a physical card on 12/18/18 for $29.98 so I wouldn't have to purchase on line. My account activated on December 28 and I saw 3 movies in the month of January, 3 movies in the month of February and then I went to see my 3rd movie in March when I was denied saying my account was terminated for violating the terms of service. There was no explanation how I violated probably because I did nothing wrong.

Sinemia wrongly terminated my service for violating their terms of service which I did not do.wont say what terms they claim,bad faith,they are a scam
They offer a service where you get a discount on movie tickets when you pay upfront for the year offer movies a month. They don't disclose fees then charge for a card to avoid fees then when they see you actually use the service you paid for they arbitrarily cancel you. I was cancelled for violating terms of service which I didn't violate. They are a scam. If they see you actually use the service they cancel you so they don't have to live up to the promised service that you paid for. They are a complete scam.

I prepaid for an annual service, but few months later it stops working. Customer service hasn't responded in over a month
Account user name: ***
Plan valid through 04/07/2019

Losing on my subscription due to continuous errors while using Sinemia's app and not receiving any response to all support requests from the company.
Account Name: ***
Account Email: ***@gmail.com

Joining Date: September 25th 2017
Subscription type:
- Monthly of 1 (4D Movie) and 2 (2D Movie) allotments per month.
- Mailed and used physical debit card to buy tickets and avoid fees.

Membership Extension Date: September 1st 2018.
Subscription type:
- 1 Year of Classic Membership - 3 movie days/per month (Classic).
- Informed to continue using the physical card I had as it's valid thru 2022.

Issues since extension:

On October 30th 2018:
- Sinemia cards were depreciated and members will now have to use their cardless reservation system.
- I was informed that, as a former physical card user, I will not pay any convenience fees or processing fees.

On February 10th 2018:
- I was locked out of using my Sinemia account. The membership page required me to upload US government issued ID with visible identifying numbers and a face picture before being able to use Sinemia again.
- I decided to delay as much as I can uploading any info until I fully study the legal and financial risks of this bizarre request.

On March 3rd, 2019:
- Last day of the "Sinemia month." 2 movie allotments were left.
- I uploaded my ID and picture to Sinemia to unlock my account. The account was unlocked.
- Immediately after and throughout the day, I kept encountering an app error that prevented me from using the service.

On March 4th, 2019:
- Only 1 allotment from the 2 previous unused Sinemia month allotments were rolled over to this month.
- I tried to use the service and successfully was able to buy a ticket.

On March 5th, 2019:
- Sinemia emailed me that I have not completed the check-in process and so I was locked-out of the account again until I pay a miss-use fee.

On March 10th, 2019:
- I emailed Sinemia informing them of the difficulties I faced on March 3rd and that I lost a movie allotment due to no fault of my own. I kindly requested them to waive the miss-use in lieu of that loss.
- I instantly recieved an automated email informing

On March 17th, 2019
- I emailed Sinemia that I haven't at all heared of them and that I'm unable to use the service.

On March 22nd, 2019:
- Not hearing from Sinemia whatsoever still, I decided to pay, under protest, the miss-use fee to be able to use the service.
- After my account was unlocked, I was able to use the app to obtain the payment information to be used for buying a ticket but only using the theater's own site. The payment failed repeatedly at the theater's site.
- Hours after those attempts, I tried to use the app in hope that a new payment information will be given that will work. The app, however, kept showing an error that prevented me from proceeding to obtain payment information. This continued for the rest of the day even after updating the app.

On March 23rd, 2019:
- I kept encountering the same error of last night. I tried then to uninstall the app and installing it again. This resulted in a new "Device Change" error that is now keeping me from logging into the app.
- I emailed Sinemia to inform them of the error since I didn't change the device and to request that they reset my count of device changes as they are supposed to on a yearly basis.

Sinemia unfairly and unjustly terminated my account without any reason or advance warning, leaving me to pay for a ticket at the theater out of pocket
Aside from atrocious customer service, and rampant service issues, Sinemia decided to unjustly terminate my account. They did not alert me via email, but I found out while waiting to get a ticket at the movie theaterthe app said "there is important information regarding your account. Please visit the website." I check my phone and they said they had terminated my account. This is what they wrote:

"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases"

I have never done any of these things, and the vagueness of "reasonable suspicion of fraud," without giving me a chance to respond, means something fishy is going on. Just the previous week they asked for a verified ID check, requiring I send in a copy of my photo ID. I should have trusted my better instinct, but did it anyway.

I checked online, and it looks like this has happened to a lot of people in the past week (both on twitter and reddit, https://www.***). It seems that they've violating the terms of their contract and systematically booting users of their service who paid for a yearly plan instead of a monthly plan.

I've reached out to them a number of times and have not been able to get a reply. I seriously believe this business is engaging in some unethical practices.

My account was wrongfully terminated.
I just found out that my account was terminated. They gave me a list of reason why my account might have been terminated but I did not break any of these terms below.

-Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
-The use of multiple Sinemia accounts in the same device resulting in financial abuse
-Reasonable suspicion of fraud and/or abuse
-Sharing one's Sinemia membership information to purchase tickets for other persons.
-Manipulation of location data resulting in deceptive ticket purchases

The only issues I had were the "check in" feature. I was unaware of the "check in" feature and sometimes it did not work. I filed a complaint and got that resolved. After those complaints, the app improved and even sent notifications reminding me to "check in" in which I always checked in. I had no more complaints or issues with Sinemia after getting that resolved.

I took no part in any of the reason for being terminated and it is extremely unfair considering I had referred a good amount of people to Sinemia and never even got the $20 referral credit that was supposed to be given to me. But I didn't care for the $20 referrals credits and never filed a complaint because I also want Sinemia to succeed and not end up like MoviePass. I also have purchased a gift card for Sinemia to use for the $1.80 processing fees and now I'm stuck with it. It makes no sense to why Sinemia wants to terminate my account. I just want my account to be reinstated because I have done nothing wrong and is a customer who supports and cares about the success of this company.

Completely horrid and shady company. My wife and I paid for a full year subscription at $9.99 per month for 3 movies. We were aware of the added fees that had recently been started. This was new to many people and we should have been warned to stay far away.

All started OK, it took a lot of patience to actually see a movie but we saw 6 over the first 2 months with no real problems, grudgingly paid the 1.80 Sinemia fee on top of the 1.5 that Atom charges.

Then over the past few weeks the app suddenly stops working, well it works but wont let you pick a movie. Started just before Captain Marvel weekend, what a coincidence! So we couldn't see it on opening weekend but it worked on Monday, fine we go to see it.

Now the same games except it has been about a week and the app still wont let you pick a movie. The majority of Sinemia subs cannot use the app to pick a movie. I have prepaid for a service that I cannot use. There is nothing wrong with the app, the are purposely not allowing you to see movies so they *** save money. Their support is absolutely horrible and only reply if you direct message on Twitter and even then its a canned repsonse on how they are working on it. Lies, lies, lies.

Stay very far from this company, my guess is that they will be bankrupt soon, I will soon have to file a chargeback with my bank which I will surely get.

Totally fraudulent company! Never received the physical card and ***'t plan the advanced ticket these days. When I tried to select movie after choosing the cinema, only annoying endless loading and ***'t process further??? Very shocking when I google it and found so many people having same problem as me: termination account without any notice in advance. I have to say it has no ethics and a complete ripoff!! Won't recommend to friends anymore.

I signed up for the one year prepaid plan in May of 2018 for $168. I waited for my physical card, which never came. They eventually moved to an online-only model of ticket reservation, likely due to their inability to keep up with the demand for physical cards. When they moved to the online model, they required me to pay the fees charged by Fandango (or whoever the ticket was booked through). Fine. Then, they started racking on their own fees. That sucked, but nothing I could do about it, good luck contacting anyone at Sinemia. Then, the app stated mysteriously not working on the weekends. Then, they started asking for money in "Tips" through the app, forcing you to choose whether to pay them $1, $2, or $3 extra, apparently for the great service we were receiving. Then, they started canceling accounts for "violating terms." Check out r/sinemia for details. I never received a cancellation email, but the app has not worked despite being updated three times in the last month. It just hangs when you try to buy a ticket. Sinemia is straight fraud, and won't be long until some government agency steps in. This thing is going the way of Moviepass. Don't give them a penny, you'll never get the promised service.

Absolutely terrible.

App has been disabled for the past 5 days now. Emailed/messaged on every platformand to every email and not a single response.

Will probably magically start working when the month is done and I've lost 2 movies that I still have available this month.

Everything that has been said is true. I too wish I could give them one star. They are constantly adding fees and requirements. Their service rarely works. They're constantly trying to tell you you did something wrong when you did not, or its their own fault, and they don't deliver on what they promise. Occasionally they even try to charge MORE for services you already paid for. It really is one of the worst companies, and worst consumer experiences I have ever had.

As if anything could make it worse, their customer service is nonexistent, it is a complete scam.

My app has stopped working suddenly. When I contacted Support, I did not get a response. I have paid for this service thru December, and if it does not work, I demand a refund.