Sinemia

Sinemia app not working, sent emails everyday but no response. I need total yearly payment refund or App to work
Sinemia app not working, sent emails everyday but no response. I need total yearly payment refund or App to work

Bait and switch scam. They changed their terms and conditions after signing up. They now charges fees they never advertised and refuse to refund.
I tried to get a refund the next month because they changed their terms and conditions. They originally said it comes with a debit card to avoid certain fees. They kept a saying it was in the mail and to pay $9.99 extra for immediate access to go see movies. Then 2 months later they said there is no debit card anymore and now it's a $1.60 fee (x2 tickets) every transaction plus whatever the online company charges for the ticket and their fee too (up to $2 per ticket). This is the only way to now use the service because they again refused to refund my $260. Then a class action lawsuit was started because of these fees. Now they brought back the debit card for an additional $30 charge, that said it was included when I signed up. Now the debit card has only worked twice and in the past couple of months we could only see one movie. The other times it was declined. So now they charged my card 17 times in the past 2 days because I again tried to see a movie and their debit card was declined twice but still charged me extra fees. Fees beyond what they would've been for those two movies even if they did clear. They refuse to respond to emails, Twitter and Facebook to refund me the fees and even the service in general. They scammed me out of $260 for a serve ice they lied about and refused to honor the original agreement. I don't what else to do. Just google Sinemia complaints. You'll see it all over. They have no phone number, so you're st their mercy on if they decide to respond to you. Please help.

Sinemia wrongfully terminated my account with no explaination. I contacted them several time on this and they were unable to provide me justification.
I pre paid for Sinemia Annual subscription of amount $107.88 on November 4th, 2018. In the month of March, my account stopped working where my membership end date was 8 months later. When I checked my online account page, there was a notification saying my account was termnated because system detected volation of terms of use. I have not violated any kind of terms and conditions in it and I have always payed all my processing fees. Once, I have even paid an additional $12 to Sinemia as I forgot to check in. I have all my ticket receipts that I bought from sinemia and also most of the concessions I bought at the theater to prove that I did not violate any kind of terms. Also, when I requested Sinemia for my transaction history, they gave me the list which includes no violation. Also, when I contacted the Sinemia on this wrong termination of my account and asked for the justification, I received the following response from them "Unfortunately, we are not able to provide additional details since this matter concerns account security & compliance. You may fill in the form on your membership page to get detailed usage history and apply for a refund. The refund amount will be based on the difference between your payments to Sinemia and the cost of your ticket purchases. Once calculated, you'll receive a full refund for the remaining amount." and "Unfortunately we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service." So, they did not give me a reason or justification for this termination. Also, they did not provide me with any refund as they listed all the movies I have watched and said the difference is even and there won't be any refund. After this conversation, they stopped replying to my email. I am being scammed here is what I feel by terminating my account for using the service and also for loyally paying all the fees. I have not been given the proof of violation which there is none and neither the refund for my account.

Sinemia App not working for me and customer service not responding for my emails, messages from 8 days
I purchased Sinemia Movie subscription service, was able to book one movie, From last 8 days, whenever I try to book tickets I get error message and customer support not responding to my emails, Twitter posts or Twitter DM's once they replied to email 5 days back saying they forwarding it to other team after that no correspondence, The app offers movie monthly basis, I am unable to use any of the services, for which they have already charged.

I have registed my Sinemia Account with email: ***@gmail.com, I emailed them from same email.

Paid for a whole year subscription and after putting up with paying for a physical card, ID verification, online ticketing fees and misuse fees they terminated my account with no explanation other than read the terms of service. When trying to contact customer service I received no response for a month, until I wrote them on their Twitter and demanded a refund for the nine remaining months of my subscription. Their response was they "do not have access" to that information and I *** get a refund that's the difference between what I already spent and what Sinemia covered which came out to a grand total of 0.63.

I was a member of MoviePass *** had similar issues with them, but I at least got a whole year of what they guaranteed before they ran out of money. I have researched and found that hundreds of people have gotten their accounts terminated for seemingly no reason other than they see a lot of movies, which is the whole point of this service. I plan on talking to my bank to see if I *** salvage any of my money that I wasted on this service but take the warning from me and do not sign up with this company, they wreak of fraud and dishonesty and provide virtually no type of customer service.

Pre-Paid for Movie Subscription Service for 1 year. Sinemia has locked my account twice since Dec. 2018. Tried to resolve issue multiple times.
Pre-Paid for Annual Subscription Service. Sinemia had blocked my account once. Then, unlocked my account. Now, my account is blocked once again. This is twice since Dec. 2018. I sent the company multiple emails to please unblock my account. As of today, April 3, 2019. The company has not. The company wants my private informtion uploaded from a government ID. I uploaded partial information which the company unlocked my account once. However, now the account is locked again. I communicated with the company via email again and was told that it may take 1-2 weeks for unlocking. I told Sinemia that I am losing money because I can not use the service and any movie credits that are not used over a one month period of time are forfeited. I will have lost 4 movie tickets by April 6, 2019 because of Sinemia's negligence. I also request a full refund for the annual subscription but the company never obliged.

Please help me resolve this matter.

Thank you.

Sinemia account removed after paying $350 for a full year. They offered me a refund but no where near where it should be
The deleted my account because they said I committed fraud In March 2019 which is and out right lie on their part. I paid $350 for this account near the end of December 2018 which was a gift from my parents for Christmas and it allowed me to see 1 movie a day.

They cancelled my account without merit, and offered minimal explanation. They are not offering a partial refund of unused services.
I bought a year long subscription from Sinemia for $120 that was supposed to allow me to see 2 movies a month. The plan was supposed to expire in June. When I went to book a movie to watch in March, I received an error message and was told to go to the website. On the home page there is a letter that says my account has been canceled and provided a non-exhaustive list of reasons why they would cancel account but made no mention of what I did to warrant this. I am quite certain I did not do any of the items they did list, however. I emailed the company requesting justification for the closing of my account, but was never given an explanation. I did get an email that compared the cost of the movies I did use versus the amount I paid for the subscription and they claimed they spent more than I paid and therefore I am not entitled to any refund. I believe I am entitled to be compensated for services not delivered and not penalized for using the service as it was intended. This feels like a scheme, where they get you to sign up and as soon as you are in a position to not get a refund by their standards, they shut down the account. I am sure I am not the first nor will I be the last they will do this to, and I think an investigation should be done.

Membership involves hidden fees. Sinemia doesn't disclose such fees to the customers during enrollment.
I used the "advance ticket" feature of Sinemia App to purchase 2 movie tickets for "Dumbo" at 7:55pm on Apr 2, Century at Tanforan, *** The confirmation number of Century was XXXXXXXXXXXXX. Along with the purchase process, it told me to check-in for the movie. Unfortunately, I forgot to check-in, but was still able to use the advance tickets. On Apr 3, I received email from Sinamie, saying that because I didn't check-in, I was entitled with a misuse fee of $27.4. Meanwhile, my membership has been suspended and I couldn't purchase advance ticket until I pay the misuse fee. However, such penalty of misuse was not disclosed by Sinemia when I enrolled the membership. It was not disclosed by Sinemia App either when I purchased the tickets. This is a totally fraud of Sinemia business.

Paid for the annual service. App has not been working for over a month. Emailed customer service multiple times and no response.
I purchased the Annual Pass for Sinemia earlier this year and it was working fine for the first two months. I tried to purchase a movie ticket in March and it was not working. I assumed the server was down since it was a popular release movie week. I've been trying for over a month to use the App to purchase a ticket, but the App is still not working. I have emailed their customer service team but have not received a response.

This complaint is regarding services I have paid for but am unable to use. This company is a Movie ticket subscription service.
Sinemia is an movie subscription plan. I have been using and up until recently, it has been working for me.

In March I renewed my membership for $72.00 for the year. When I went to use the first time after the renewal to buy an advanced ticket on Friday March 29th, I was unable to buy it from their App. I went to the website and was still unsuccessful. I then bought my own ticket and decided to cancel my subscription.

I sent several emails to Sinemia to verify that it was cancelled and to request a refund. Finally I received a response stating that they received my cancellation and it will not be renewed but I could still use the service until the renewal period is over. I preferred a refund but I'm sure it was written in their fine print that that's not how it works.

I then went on the app on Sunday and again I was not able to order a ticket. I again emailed them and have sent several emails since them with no response. I would like to be refunded for my subscription fee or at the very least, I would like to be able to use the service.

After cancelling my subscription and being issued a refund from my bank, this company put through an unauthorized charge without my knowledge or conse
On Sept 21, 2018 I purchased a movie plan that did not disclose that there were additional charges. I asked for a refund. it was denied. I contacted my bank and was able to get my money back .HOWEVER, THIS COMPANY PUT THROUGH AN ADDITIONAL CHARGE WITHOUT MY KNOWLEDGE OR CONSENT THROUGH THEIR ISTANBUL OFFICES. I have contacted them repeatedly and they will not tell me how or why they did this. The amount was $359.88 They put this charge through on 9/22 and will not tell me why or even how. My credit card company has tried to get them to refund but they won't .

Sinemia is a massive scam. I bought a year's subscription, barely used it, and then had it cancelled, after about five months, due to "fraud," citing one of four BS reasons. Right now, I have lost about $150 to Sinemia. They "claim" that they will issue me a refund for the difference, but so far, I haven't received it. It is impossible to communicate with them. There is no telephone number to call, and they never return any emails or social media messages. They will also try to charge you as many fees as possible. For instance, when see a movie, you are required to check-in to the app. It is designed so that you forget, and when you do, they charge a misuse fee, which is the entire cost of the tickets! Also, when you purchase a ticket through the app online, you are required to pay a processing fee of $1.30 per ticket, which is in addition to the processing fees charged by the ticketing service, such as fandango, or atom, so each time I went to the theater, I ended up spending an extra $7 on fees. Those quickly add up after a few movies. Supposedly, you *** avoid these fees by purchasing a Sinemia card, but they cost an outrageous $15 per card. Sinemia makes Moviepass *** like a saint. It is a fraudulent company based in Turkey, who will take your money and then cancel your account. Oh, and they also require ID verification, in which they ask you to send a copy of your Government issue ID. Your GOVERNMENT ID. Obviously, this is to steal your information and sell it online. Sinemia needs to be shutdown. I'm filing complaints with the Revdex.com, and then requesting a chargeback through my bank. STAY AWAY FROM SINEMIA. THEY WILL STEAL YOUR MONEY.

The 'service' is completely unusable. Every time I try to buy a ticket I get an unknown error. The advance ticket option does not work so I cannot use my membership at all. This is a continuing problem that many people are having. This is a HUGE scam.

I paid for a 12-month movie subscription service, after less than 6 months they wrongfully terminated my account and won't refund the proper amount
On Sept 8 2018 I prepaid for a 12-month movie subscription service through Sinemia where I was allotted 3 movies per month. I used nearly all 3 every month as per the terms of the agreement, and never once used the app in any way that would be considered fraudulent. Firstly, what quickly became apparent was that they charge an extra fee that was not stipulated in the initial contract, and it's charged every time you purchase a movie ticket. They also charge a second processing fee that is supposed to only cover the processing fee of the third-party site needed to purchase tickets through the app (e.g., Fandango, Atom, etc) but it is always more than the the actual fee charged by the third=party ticketing sites. But the most egregious activity they performed was terminating my account for "suspected fraudulent activity." When pressed what kind of fraud I performed to get my account terminated, they will not say. And when I asked for a refund of the remaining 6 months, they said they do not refund. When I pushed further they said they would review my account and decide if I could get any refund back based on their decision to add up all of the movie tickets I purchased through their app and subtract the cost of those tickets from what I paid into the app. My issue with this is that I paid for a service, the terms I agreed to stated that I was allowed up to 3 movies/month for 12 months for the price I paid ($119.88). Therefore, if they decide to terminate my account after a 6-month period (especially for no discernible reason), they need to refund me for 6 months of service, not the little but of money left over from their calculation of ticket cost, since ticket cost was never a part of the terms. It's not my fault they gave me a deal that cost them more than it cost me. I have no doubt you've received hundred of other similar complaints recently as well, so you know that I am not the only one to experience a sudden termination of my Sinemia account. Moreover, their customer service is almost nonexistent and incredibly hard to get a hold of, and their app itself has given me numerous problems over the past 6 months, between glitches that cause the app to continuously refresh to it just straight up not working a couple times. When those things happened, I let them know immediately, and they still tried to charge me a "misuse" fee for one of the times the app glitched and I couldn't check in the movie (even though I already had the ticket, they force you to physically check in at the theater, which I tried to do. I could keep going with other specific examples, and I have a small amount of a paper trail (complaint emails and messages and such) that I started collecting once the issues got worse and more abundant. The main point being, this business is being run fraudulently and it's becoming apparent to many of us as this continues to get worse and from some magazines/online news sources doing some digging of their own that it seems the only accounts being terminated for "fraud" are the accounts of users like me who use the most out of the app. Not in a fraudulent way or even a malicious way. I purchased the subscription because I love movies and wanted to see more of them. All has asked them for was refund of half the amount, not even the full amount, just the 6 months they did not allow me to use. Yet, they refuse to hear my complaints or take serious action to look into my claims or stop this from continuing to happen. Thank You

Company offered 2 movies per month for a year after paying the upfront cost. App no longer works even after reinstalling, making it impossible to use
I signed up for Sinemia last year on a plan that should provide two free movies a month for 12 months after I paid the upfront charge around ~$100..

Since then they have hit me with a number of undisclosed fees and now their app doesnt even work. Whenever I try to use the app to buy a ticket it gives me an "unknown error" telling me to try again later. I have tried multiple different days and reinstalled the app multiple times. Their support staff has been unresponsive on this issue. If I can't even get movie tickets through the app, I should be refunded the rest of the money I paid for the subscription.

I am not going to pay another $50 for a physical card as a workaround to THEIR app not working at all.

The app has not been working for 2 weeks now and I cannot use it. I paid for a service I am unable to use. company refuses to refund or cancel.
problem started 3/15/19 unable to purchase tickets and still not working today 4/2/19

Unable to use service from what I've read it's been issue for 2 weeks and no replies
II tried to use service Thursday night and mondMo night 3/31 and 3/28 I ppaid via debit for annual service

I was charged for a "misuse fee" and not allowed to use my account until it was paid. I did not misuse the account and followed the checkin process.
I was charged for a "misuse fee" and not allowed to use my account until it was paid. I did not misuse the account and followed the checkin process.I am a new customer and followed the following procedure:
- locate a film using an online vendor (Regal movies in this case)
- enter film information into Sinemia.
- purchase tickets to film
- check in at theater just prior to film screening.

I did ALL of these but was still charged the misuse fee.

I wish I could give it 0 stars. First of all, their customer service is horrible. The only way you *** contact them is through twitter. Also, we paid their heavy registration fee and also on getting their physical cards. And after all that, they increased the price of their monthly subscription plan and we ended up discontinuing. So all the money we had spent on setting up a subscription plan with them was a waste. DO NOT USE THEM!!!