Sinemia

App has not worked for two months preventing me from using the service. When the app does work, sinemia tries to pass on fees that don't exist.
Since February, I have had issues with not being able to select a movie. I get a spinning wheel on attempting to select, and then nothing loads. This has been a continuous problem preventing me from using the app. I have prepurchased a full year, and have not been able to see a movie in the past two months. On top of this, the business is trying to pass on fees to me that do not exist. It requires me to put in a convenience fee even though my theater waives convenience fees. The premise is that Sinemia pays for the movie, but we are responsible for any fees. This although shady, is acceptable. What is incredibly shady is that they now do not let you opt out of the fee if you don't have to pay it. This is not in the description and breaks their advertising completely. This is complete false advertising as it is passing on a none existent fee. I have reached out to the business via DM on the March 6,7,26, 27 without response. Not only is this business not offering their service, they are doing nothing to remedy it. It is nearly impossible to get in contact with the business.

This fraudulent company should not be a allowed to continue business. They don't honor the service you pay for. Research their history of deceit.
I strongly advise everyone to stay away from Sinemia. They are a highly fraudulent company. If you search the internet, there are thousands of people with the exact same complaints that I have: they sell a false product/service which is nothing like they advertise. They have no customer support. They manipulate there website to hide the true fees that you pay to steal your money with no prospect of a refund. Starting from the beginning, Sinemia's website pretended to offer unlimited movies for roughly $29 a month. I decided to try it out for one month. What they do not tell you is that they will charge you for the entire year without your permission. So instead of spending around $30, I spent around $360. I requested a refund, as I did not intend to spend that much money for entertainment such as this. After multiple emails and contact for submissions on their website (they have no number or other means of contacting them) I never received a response. Further more, they did not disclose that even after you purchase the service, you have to pay an additional $10 just to "activate" it without them making you wait another month. Also not mentioned before you sign up. They continued to lie about offering a physical debit card that you can use to purchase ticket on their website before you sign up. After you pay, they is no debit card or an option to get one. They force you to use 3rd party online movie ticket sellers which charge you an additional $2-$4 per tickets after their fees and Sinemia's additional fees. Non of this was disclosed before you pay for the service. Again I tried to get a refund or a response. I never got anything. Eventually I threatened to go to the Revdex.com or pursue legal action and finally got a response after a month which simply said they do not offer refunds. I was just cheated out of $360. I didn't know a company could be so blatantly misleading and still be in business. I decided If I at least tried to use the service, I could recoup some of my losses. They success rate for actually being able to use Sinemia's service to purchase a ticket was about 33%. Literally 2 out of every 3 times I tried to use the service to purchase a ticket, the required Sinemia app did not work, or the "virtual credit Card number" they give you in the app to purchase your ticket online would be an invalid number. Even when it did work, purchasing a ticket was such a convoluted and complicated process (requiring the user switching back and forth between multiple apps filling out multiple forms and other non-sense that they do not inform you about before you buy the service) that it takes on average 30 minutes just to purchase a ticket. Additionally, about every other time you open the app to purchase a ticket, they require and update, or want you to arbitrarily send you a photo of yourself and drivers license (they don't disclose that you have to continually do this about every other time you want to use the app) and wait for one of their representatives to verify you, or other obstacles that they deliberately through in your way to prevent you from using the ticket. Even when the ticket purchasing is rarely successful, if that 30 minutes of going back and forth between apps and sending photos of yourself made you forget to "check in" to the movie within the first 30 minutes, they charge your personal credit card for the price of the movie; even if the app itself made you 31 minutes late for the movie you were trying to see. There were times when I tried to check in, but the app froze mysteriously or glitched, so I was charged for the ticket anyway. Eventually, after being charged a number of times, I was able to get a few movies purchased with successful check-ins, but if you are to successful purchasing movies, Sinemia will just terminate your membership. If you watch enough movies (in the way that they originally advertised) that they cannot profit off of you, they will terminate you membership. No reason given. No refund.

Customer service issue
There is 18.55$ extra charge on my account (I don't know why). I tried emailing Customer Service 4-5 times but no reply from their end. The only way to contact the company's customer care is via messages/email.

They already have deducted 1 year cost as per contract and now I am in middle of nowhere.

I want a refund for the remaining service as well as refund of my unused past movie months.

I paid for annual subscription in August 2018 for two movie tickets per month for two people. My account has been terminated without any good excuse.
I bought Sinemia's annual subscription in August 2018 for two movie tickets per month for two people. I paid full amount in advance. My account was in good standing until first week of March 2019. Two weeks ago (Mid-March) when I tried booking the tickets, my account was terminated without any good excuse. I have tried contacting them several times but haven't received any sensible reply. I have been reading about this issue on internet and they have done the same to many other subscribers. They have taken the money for full year and now have refused to provide service for the remaining 5 months.

Fraudulent and not working service
This company charges a year long fee for 3 movies a month and then doesn't let you buy tickets. The app is currently glitching and not letting anyone get past the main screen in order to purchase one. I've contacted support several times since buying the service and they've never responded. They're not responding now. I still have several months left on my subscription.

My account for using the service was terminated without cause or Reason. I never broke the terms of conditions as they have claimed.
I signed up for the service on September 9th 2018 for a annual subscription with the end date of September 3rd 2019 and I paid in full for the whole year. The plan allowed me to watch three movies monthly for two people. Sometime in January, I even paid extra to receive the physical card allowing me to purchase tickets at movie theaters. I have always followed the rules and never violated their terms of conditions. When I tried to use the service on March 24th 2019, I received a message that my account was terminated for violations of the terms of conditions but was not given an exact reason for what I did wrong. I have never violated their terms of conditions or committed fraudulent activity as they have falsely claimed. I paid over $200 for the entire year and they want to cancel and take away my money by not allowing me to use the subscription for the remaining six months I paid for.

Absolutely ridiculous customer service! I have been waiting for 4 weeks and I still haven't received help! at this point I want a refund... but oh wait! I ***'t even get ahold of them! I would avoid this company at all costs! It's a joke and an embarrassment!

Unfair Termination Coincided w/ Captain Marvel Weekend Release
Like many other reviews, my account was one of many that were unfairly terminated. When questioned, the response was a blanked response for TOS infractions without any definitive answer as to why the account was terminated. Again, like many mentioned, I was given a "refund" option that was the actual cost of the movie ticket - the balance of the prorated annual membership "worth."

This is an egregious policy on the part of Sinemia as hundreds, if not thousands, have been impacted by these shady business practices. Many people, like myself, have paid additional fees for the physical card which has been rendered useless after the account was terminated. Moreover, these terminations coincided with the weekend of the Captain Marvel release. This coincidence parallels similar circumstances when Moviepass *** ticketing during the release of last year's Mission Impossible movie. Clearly, this is an effort to minimize cashburn. I expect similar actions to take place next month when Avengers: End Game is released.

These actions are unacceptable for the consumer and, frankly, should be investigated into more. These 1 star overall rating and the countless complaints should sum up the status of the company and the service. Simply do a Google search on "Sinemia" and the first page news results will speak for themselves. Massive changes will need to be done to legitimize this company.

Movie subscription service cancellation by Sinemia
In spite of adhering to the terms of use for the Sinemia premium membership which costed me $107 plus $15 for the Sinemia card have cancelled my subscription service without any reason.

They are not responding to e-mails, twitter messages for getting to their customer service. Hence I request Revdex.com to take action and provide a reasonable solution to the matter. Thank you.

Unable to use services that have already been paid for, tried contacting Sinemia without any luck!
This is a movie service like "Moviepass" for the past 3 months I haven't been able to use services that have already been paid for. There is always a glitch on the service/app system and can't use services

They cancelled my account citing fraud, yet they will provide no details. There are hundreds of people that were cancelled mid contract.
I purchased an annual subscription in August of 2018, 3 movies a month. I followed all the rules, checked in to every movie, however, Sinemia has now cancelled my account citing "Fraud".

They won't give details as to what they claim was the "Fraud", and they won't provide a refund for remaining months. Their offered refund does not make sense, most companies would just refund the remaining months, but not Sinemia, they have come up with some made up calculation that includes movies that I haven't even seen.

This has happened to hundreds of people if you look at social media. It appears once you become unprofitable for them and you are past the point of a chargeback, they cancel your account and cite "Fraud". They've changed their terms so many times after the contract was signed, it really is embarrassing a company *** act like this.

I'd like to know why my account was cancelled and a partial refund.

They terminated my movie card saying they detected fraud. their was no fraud on my part.
Paid for one year of their services only received about 3 months of movies. I understand now by talking to other subscribers this had happen to a lot of people. This company was suppose to be better than Movie Pass but it is even worst. always been hard to use their services.

My annual premium membership was terminated without a fair refund. Sinemia claimed without evidence that I violated their terms of service.
I have been a Sinemia user since November 23rd, 2018. My username is *** Despite the unreliability of the app, I have always attempted to followed the rules in using the service, including checking in at movies, entering proper convenience fees, confirming my ID, etc.

On March 15th, 2019 I tried to buy a ticket through the service but was told to log in on a browser where there was a message that my service was cancelled for violating the terms of use. I was given no specific reason for the termination and no opportunity to receive a prorated refund for the remainder of the year (only a refund in the amount of the difference between what I paid Sinemia, and what they paid in ticket fees).

I submitted a support message on the Sinemia website on the 15th but received no answer. I then emailed Sinemia at ***, and they replied that they cannot give me a reason for my account's termination, and that I can request a refund equal to the amount I paid ($80) minus the amount they paid in movie tickets. This is not a fair refund, but I requested it anyways to see what it would be. They still have not processed it.

Scamming people who paid for a year by kicking them off and refusing full refunds.
On March 17 my wife and I tried to use our Sinemia cards to purchase movie tickets, but were both notified simultaneously that we were guilty of suspicious activity that could have been fraudulent (we've done nothing of the sort) and kicked off Sinemia's platform. We paid for a full year of being able to go to three movies a month up front in December with the Sinemia app, plus $15 for a card to avoid processing fees. Sinemia is now trying to pro-rate the refund they're giving users kicked off the platform based on the face value of the tickets instead of the percentage of the year that has been used. The reason is obvious - Sinemia can't actually afford to pay for three movie tickets for each user when they're only charging $8 a month. This is their way of getting out of a situation they put themselves in to perpetually lose money, and they're trying to make money off of the users that they're kicking off for no specific reasons and only vague allusions to fraudulent activity. I strongly suspect this will only continue to happen and that Sinemia is trying to just break even on the ticket side of their business in the hopes of making money off of all the personal data they have on users, steadily kicking off the users who use the product the most to minimize the numbers of tickets they have to buy (aka, what users are paying for in the first place). At the very least, the refund needs to be pro-rated based on the number of months that users kicked off the platform were allowed to use the app, and at a deeper level there is a very strong likelihood that they are abusing their access to personal information. A few weeks before we were kicked off of Sinemia, they forced us to take a photo with our driver's license to prove our identities. We foolishly did so, as I'm pretty sure that they're selling that information now. I have contacted Sinemia to tell them that their refund is insufficient as well as to inquire about what exactly we did to get kicked off the platform. Radio silence ever since. My username is davidtaylor3 and the email address tied to the Sinemia account is

Sinemia terminated the annual account of my mother solely because I complained about their customer service issues on Twitter with no refund given.
I purchased a Sinemia account for my mother on 12/24/2019 with an annual plan that was approximately $10 a month for a total of $120. I ordered a physical card for this account at the same time as well for $10. This card took an unreasonable amount of time to arrive as I received it on 2/26/2019 and it was unable to be activated because their system was malfunctioning or they sent me an incorrect card. The card could not be activated through the system so it was in all regards, useless. The account is under the name *** by the way and email address *** The card they sent me was #XXXXXXXXXXXXXXXX with an expiration date of 12/22 and security code *** When I tried to input the number many times, the system said "Error - Incorrect card number. Please make sure the number matches the physical Sinemia card you received through mail. Username is: *** also. So I tried to have them remedy the problem by emailing them 7 times but they did not respond. Their customer service is nonexistent. There is no phone number or complain form. You have to email their generic *** email address and they essentially ignore it. On February 21, I decided to try and get help by posting on Twitter. Mind you, I use no offensive language and merely stated facts of the situation. A customer said he was banned for exposing their customer service failures on Twitter and I was afraid my fate would be the same. Not two hours after they responded and said they would look into the issue, they terminated my account with a bogus explanation that I had violated the terms of the service. I have not and they know this. It is very convenient that they terminated me less than two hours after complaining. If you allow businesses to terminate account users for complaining, that is a scary precedent to set. This is the message they sent me in the account and it is totally untrue. "Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card." I paid $120 for the entire year and only used 3 months of service. I feel they should have to refund me for the remainder of the year or actually keep my account active because it was terminated for invalid reasons. At the very least however, I am owed $90 since I only received 3 months of service at $10 a month and was robbed of 9 months of service at $10 a month. I demand a refund and these crooks are denying it.

Account canceled without warrant.
Paid for a years worth of service from this company up front. Up to 3 movies a month for 1 year. After about 6 months company claims terms of service were violated yet provide no details as to how because it is completly false. Also no refund was provided for my remaining 6 months. This has happened to numerous others so I know I am not alone. I am mostly writing this in the hopes that other people will be aware and not sign up with any plan for this company.

My wife and I signed up for the Sinemia annual membership back in November 2018. The app has been unreliable and we would like a refund.
Over this past weekend the app is not letting my wife and I purchase a movie ticket. I reached out to the company via Twitter (only method of contact available) and was told the app is under "maintenance". The Sinemia Support Twitter account has received similar complaints from countless other individuals over the past few days. The app is still not allowing people to purchase a ticket as of today, almost 3 days later. I asked if I would be reimbursed if I purchased a ticket out of pocket did not get a response. My wife and I have prepaid for an annual plan but have found this app to be very unreliable. There is no phone number to contact Sinemia and any email sent does not get answered. Twitter has been the fastest way to get a response, and even then the response time is days. This is frustrating as a consumer when I have paid for a service that I am not receiving.

Service not Provided.
Sinemia requires customers to pay a full year in advance and then does not provide the advertised service.

I gifted this to my father for his birthday. Initially this worked well (May of 2016). Now they have tacked on additional service fees and require customers to go through great lengths to secure a movie ticket. In addition, they claim that my father has violated their policies and cancelled his membership with no refund.

I was notified that my account was cancelled because I violated policies. I did not violate any policies.
I purchased a year long subscription to Sinemia. On Sunday March 24th, I tried to purchase a movie ticket using the app and a message popped up saying there was an important message on my account. I logged into my account on my computer and the message sais that my account had been terminated for one of the following reasons :

-Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
-The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
-Sharing one's Sinemia membership information to purchase tickets for other persons.
-Manipulation of location data resulting in deceptive ticket purchases

I have never done any of the things that they terminated my account for. I sent them a message to explain this but they have not gotten back to me.

2/26/19 I paid for 30 movies over 30 days for $19.99. I had to pay upfront for a year ($239.88). They cancelled today and won't provide refund (11 mo)
On 2/26/19 I began my movie subscription (a movie a day for $19.99/month). I had to pay a full year ($239.88) in advance. Today, 3/26/19, day 1 of my 2nd month, they notified me that they cancelled my subscription without reason. I followed all rules and only used the service 22 times in 1st month (out of 30 times allowed). They have no phone contact info. By email (***) I requested either to reinstate my subscription or pay me back for 11 months unused. They replied that they only owe me $5.60 which makes no sense. I'm out of options on reaching them to honor the contract I signed up for