Sinemia

I paid in full for an Annual Membership for 3 movies per month. After 6 months of service, they canceled my membership, stating fraudulent use.
I paid in full for an Annual Membership for 3 movies per month. After 6 months of service, they canceled my membership, stating fraudulent use. I have never misused my membership. They even required me to provide a picture of my DL and of me holding my DL, which I did, for identify verification. I have repeatedly emailed customer service demanding to reinstate my service, and they cannot tell me why it was canceled and only state that they system did it and that they cannot do anything about it. They point me to a link that would refund the balance of what I paid, and the actual RETAIL cost of the movies I've already seen, but I purchased this annual membership for discounted ticket pricing, not for the full retail price! This is a common problem that MANY are having with this company. If you use their services as they promised (seeing all three movies per month), they cancel you because you are not profitable to them! I WANT the services they promised when I paid in full for my annual membership.

The customer service has been completely unresponsive. My membership was cancelled with no explanation and no refund. I would like my money back.
On February 10th, 2019, my membership was cancelled without explanation. I tried multiple times to contact their team including replying to their emails, contacting their help email, and even submitting a form directly through their website. The only response I received was a single automated one explaining that they'd respond as soon as they could and referred me to their FAQ section in the meantime. That was on February 12th and it is now March 27. They will not let me log back in to figure out what's going on and I have not be able to see movies with the service since this happened. Thus I've had to pay full price for two movie tickets and missed out on several films I would have otherwise seen. I am registered under this email, with the name ***. My account number I believe was XXXXXXXXXXXXXXXX

Have not been able to use the Sinemia app to select a movie for over 3 weeks now.
The issue started at the beginning of March. I have been unable to select a movie in the Sinemia app and therefore not able to watch any movies that I have paid a one-year membership for. I have reached out multiple times through Sinemia's premium support email contact and have not heard anything back. I've searched online and have seen that other users are also experiencing this issue, along with their accounts being terminated with no explanation.

Sinemia really cheated me out of my 1 year subscription. I pre-paid for 1 year of service, and 4 months in they cancelled it for absolutely no good reason. I did not break and term of service or anything. They just cancelled it and stole my money for the remaining year.

Sinemia started off is a great service. I suspect as they run out of money they are looking for ways to scam hard-working people out of theirs! They suddenly canceled my account stating they were unable to verify my ID even though I have submitted the proper documents five times. they never say what the actual problem with the documents are they just send a canned email. I have tried repeatedly and don't understand why they ***'t just read the information on my ID and look at my face and verify my identity. at least you to believe they are just wanting to keep 6 months worth of my fees because I paid in advance and should be good through the end of August. Their practices do not seem to be ethical and I think they are scamming customers, I knew reasons to cancel so they *** keep the fees. I'm still trying to contact them and I only get automated messages saying they received my emails but never a response or help.

Feels like a huge scam at this point. Even though the service started good, now it feels like money wasted. I paid for a year of service and for the last three weeks, the app won't let me watch any more movies. I have contacted Sinemia about my issue on FB. I *** see that they read the message but 48hrs later, still no reply. This is horrible customer service from a sketchy company that already asks you to jump through hoops to use their service and with hidden fees. Now they decided they won't fulfill their service.

I would NOT recommend Sinemia and would advise anyone to look somewhere else for a reliable, and trustworthy company.

sinemia if you are reading this, please respond with fixing my acct so it actually works. username: jimmynguyen8

Purchase a 1 year membership to see 3 movies for 2 people - paid $215.88. I was able to see 5 movies during a 2 month period - I went to purchase tickets for our 6th movie and was told to visit the website for an important message. The important message was that my account had been terminated. Lame! Sinemia would not provide a refund for the amount due, so a chargeback has been filed with my credit card company.

I dont like the hidden fees but dealt with them because it was a good deal. But with my app not working and being unable to purchase tickets on at least 20 seperate days while having my subscription is not acceptable. Their technical support is non-existent.

Was running good for me the first couple months I had it and then the app started glitching and no one EVER responds from customer support. You are literally just emailing into a void because there is no way to contact them by phone. I have not been able to use my account for 9 days because of error messages stopping me from proceeding on the App. Completely unacceptable since I paid for a full year of service!! I'm so disappointed that now I have to fight to get my money back like everyone else. Should have listened to all the negative reviews and scams.

Total scam! Incredibly hard to understand how to purchase the tickets. Once you figure that out they change it. Tons of hidden fees. The credit card number they gave me didn't work and they won't return emails. STAY AWAY!!

The Sinemia App has not been working. Error Message of Unknown origin prevents booking any movie? I have attempted numerous emails ***@sinemia.com
Current Plan 3 Movie Tickets per Month Classic
Plan Started 02/06/2019 Yearly Plan
***@mac.com
Unable to book a movie all this past week. I have email ***@sinemia.com and they have not responded with a solution.

Since last week not able to use the service. Customer service is non responsive.
I took full year premium subscription from Sinemia official website. I was asked to upload state id which was verified by them. I saw 3 movies last month and 1 this month it worked fine. However this month when I tried to book one of the remaining 2 tickets I was unable to. I contacted the customer care repeatedly and they have not responded me since last on week.

APP does not work for advance ticket reservation
I tried to use the Sinemia app on Tuesday 03/26/19 to reserve an advance tickets for that same day. the app did not load after I clicked the movie. I sent an email to customer service but no response. Today 03/27/2019 I checked the app again and it is still not letting me reserving tickets. My membership I still active and I have 2 movies left for this month. I had to purchase 2 movie tickets on my own to watch the movie

not providing the services that were to be provided with your membership
This company provides a membership but does not actually provide the services the membership is supposed to provide. The app that you have to use to use the membership (for purchasing movie tickets and checking into the theater to prove you actually used the purchased ticket) rarely works, so one of two things consistently happen. 1. you do not get to get your movie ticket through your membership and you end up having to purchase it from the movie theater at full price. 2. you are unable to check into the theater to prove you actually used the purchased ticket, so you get additional charges. They also continually change their terms and conditions and the membership rules after the membership was paid for, and they began charging me fees each time I used the membership, this was not part of the original membership plan or agreement. They do not respond to customer service requests. I have sent several emails requesting a reply on their app not working and being unable to use the membership. They also randomly lock your membership until you send them a picture of a government issued ID and a picture of you holding the government issued ID to prove who you are. This is after they accepted your credit card with your security code, with your email validation. They do not offer a refund even though they are not providing the services you paid for. Basically, I am giving them 0 stars for not providing the service they claim to provide and that I paid for and for having NO customer service at all. All you *** do is email and you never get a response or a resolution.

Have received zero customer service after months of attempts to use the service that I spent for a years worth
Yearly subscription to Sinemia App

Unable to use the sinemia app to buy tickets ! Contacted them by email with no resolution. No working phone number available. Its a ponzi scheme!
Bought a family plan for 3 movies/month for 1 year. After seeing only one movie the app stopped working. Now I am unable to buy tickets for past 5 days without any explanation. Many emails sent with responses from them without any resolution. No phone number available for contact. Emails to *** and *** sent multiple times but no resolution. Now they stopped even responding. Refunds not available . I think they are out of money and not sustainable ! Probably a ponzi scheme from owners in Istanbul.

After paying annual membership fee, my service was terminated After 3 months without any detail explanation, and they refuse refund
I purchased Sinemia membership ( 3 movies per month for 2 people ) for $20.99 per month on 11/5/18 on Sinemia homepage. I paid $251.88 for 12 month at one time as I could save $19.99 x 2 person activation fee in that way. Then I found out that it would take a few weeks or MORE for membership to be activated , so I paid $9.99 expedit activation fee to start using membership immediately on 11/10/18...though I felt it was their intention to make acrivation process delay to get extra fee...
$3.60 convenience fee we were charged on each purchase was a bummer too ... on 12/16/18 Sinemia app recommended me to pay $29.98 to get Sinemia Card ..saying that the benefit of a card was waiving the fee. So I purchased a card thru Sinemia app ... but I found out that it did not waive any fee if I order movie ticket online unless we had to go to theatre window .. I felt this card was useless and I wasted money...
Then on 3/2/19, suddenly my attempt Of purchasing movie tickets thru Sinemia app was rejected . And I got this notice .....Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases.....I never violated their terms and co dictions , I never tried fraud on its membership ....So I emailed customer service and asked more details. As I had no idea of what they were talking .... but their reply said they could not give me any detail and termination of my membership was not changed .... so I asked them refund of unused monthly member fee which was $20.99 x 9 month = $188.91 at least ... but they are refusing the refund . Simply it is not right they take money for seevicss they do not provide ... honestly this termination without right reasons is not acceptable too... I heard many other members experience the same ... but I accept it..so at least I need the refund for unused membership fee.

September 2018 I paid for a one year subscription to a movie service offered by Sinemia. Early this month their computer terminated my service.
My wife and I purchased a one year membership to Sinemia last September (2018). Earlier in the month, when trying to attend a movie with my wife, I had a message on the app that said to log in to receive a message. The message said that there was potential fraudulent use of my account and so my account had been terminated. I contacted customer service to find out what had taken place and they said that because my account had been terminated by the computer that there was nothing they could do about it.

Obviously, this not only impacts me but also my wife (who the computer apparently thinks is ok). She isn't going to attend movies by herself, so it not only cut my membership short by 6 months, but renders 6 months of her membership worthless.

I was billed double what I was told I would be.
I was charged 99.96 dollars on march 3rd when I purchased the physical card. I should have been 49.98. I have asked about this on their website 3 times, emailed 3 times, have sent them DMs, and Facebook messages and I have not received a response.

Unexplained termination of service, no true refund offered. Customer service refused to explain or even respond after initial messages
I purchased a year-long subscription to their movie service. After 4 months, they cancelled my subscription without an explanation. After contacting them, they said they could not provide one, and then stopped responding. Their "refund policy" refunds your subscription price minus a charge for each time the service was used, which amounts to literally zero dollars for most users, since the entire point of the service is to see movies for a vastly discounted rate, and the charge per use subtracted from the refund is full retail value. I had also purchased a gift card from them for $200 a month ago, which I can now no longer use, since my account is banned. They have claimed they cannot share any details of my termination with me because it is an "account security issue", but there are many, many reports of this happening to people, and it's generally suspected they're simply terminating accounts for people using it regularly, since they're making less money off of them. This is a ridiculous business practice, and is incredibly deceptive, and essentially stealing money by offering an incredibly limited refund.