Sinemia

Arbitrarily declined to provide service I had paid for.
I joined Sinemia in early December 2018. I paid for a year membership. It worked online for two or three times, but then I paid an extra $15 for the physical card that you can use to get a cinema ticket at the theatre in person.

That worked once. The next time I tried it, it did not. It would not be accepted online or in person. I was in extensive contact with Sinemia. They eventually resolved it in March and I saw a film. That is 4 films in 3 months, and I had signed up for 3 movies a month.

The next time I used it, I made a mistake and forgot to check in. I acknowledged it, and even though I had missed seeing 5 movies I was entitled to see, they did not waive the $11.50 misuse fee that they charged (i.e. the cost of the actual ticket to see the movie in Walla Walla, WA). So I paid it.

Then a week later I was in Olympia, WA, and tried to see a movie, and instead of working they sent an error message that my account was terminated for

"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons"

Then there a list of things, none of which I did. I tried to use my card legitimately in 4 different towns, only two of which worked. I do have all the email and DMs on Twitter to back this up.

When I contacted their customer service after receiving the message today when I tried to see a movie in Olympia (I had a symposium here), they just said that it was automatic and that there was nothing that they could do.

It really feels like they automatically cancel anyone who appears to want to use the card in the way that they say it can be used, that is at any cinema for any movie. I did not get to use the card fully, but even those failed movies, when the card I paid for did not work, I did not get a movie credited to my account.

It seems like a really shady business practice.

Company terminated my account unfairly
I have been a Sinemia Customer since October; unfortunately, I accidentally purchased a year membership due to unclear check out procedures. I appealed a refund and was denied, which is fine, as we continued to use the service we paid for. I have had to pay extra fees and promised a card option which then I was told did not exist. When they finally rolled out the card feature I was told I had to pay 30 dollars to order the card. I opted not to purchase one. Since the first month, I experienced app issues, which keep me from appropriately following their required check in procedure. Each time I had an issue, I contacted them to let me know I had an issue. I believe this happened 3, maybe 4 times. The last time it happened, Sinemia threatened to charge me for the full price of the tickets, as I had "failed" to check in. I let them know I was not at fault and provided screen shots to them. Today, I attemped to use the service and found my account had been terminated and had to go online to find the following message:

Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,

Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card. Please fill in the form to get detailed usage history and request refund.

I have requested information and a refund, but would still like to make a complaint, as this company has proved time and time again to have terrible business practices which, in my opinion, border on fraudulent (which is ironic, as they are canceling member accounts accusing them of fraud.)

Just like others, one star is too many for this company. Just like all the others. I signed up. Starting using for only 3 months. Then they made me send picture with DL for verification. Then all of a sudden cancelled my account for abuse. Not 1 time did I abuse my account. They are calling me a fraud now when they are the fraud. They make it hard to see a movie so you accidentally screw up. They NEVER answer emails. Hopefully a class action lawsuit comes about.

I purchased an advanced ticket and my a few days later my phone broke. Right as that happened I DM'd them WITH proof that my phone was broken and said that I won't be able to check in...no answer. On the day of the film, I wasn't able to check in. A few hours later they still hit me with a misuse fee. Okay, whatever so I dm them to explain what happened and they said that they terminated my account. So my account was terminated because my phone broke and I wasn't able to check in. Their customer support is awful. I pressed them to ask why and they kept copying and pasting the same answers over and over again.They then flat out ignored me. They are offering me a refund, but it won't be what I paid so I'm losing money. No recourse, no solution, they are robbing people and they don't even care. I'm so hurt. I'm on the verge of tears because I'm a high school student, my mom bought this for my birthday and now I won't be able to enjoy the thing I love most anymore...going to the cinema.

I personally think it is new kind of fraud service where they bait you in and then keep adding hidden charges and new policies and make it hard for you to use the service.
end of the day they will make it so difficult that you will forget your money and stop using the service as well.

The app regularly fails, making it impossible to get the movies you've paid for. If you email support, they make up a bunch of silly reasons and you have to threaten them or they won't waive bogus fees. Once they fix whatever the issue is, some other problem occurs the following week. They are clearly disabling the backend system when too many tickets are being ordered. The app worked flawlessly a year ago, now it constantly fails. Not only that, I signed up for a specific movie plan, and despite having evidence as such, they write back saying I didn't sign up for it. I literally provided them a screenshot. Seems like their cs is based out of Europe and don't understand English very well.

NO STAR. My experience is the same as all the others. Yes, it's stings to be scammed but even more concerning, as several people have mentioned, they require you, a month or so after you have paid, to take a photo of your face holding a Government ID. They now have thousands of IDs in addition to all the fraudulent charges.

The cancelled my subscription account with 4 months left and are refusing to give me the pro-rated amount left on the subscription.
I started my account with the subscription service Sinemia back in late 2017 on a month to month basis. The way the plan works, I payed 14.99 a month to see upto 3 movies a month. On June 17th, 2018 they raised my price from 14.99 to 29.99 without warning. I was able to contact them and lock in a price of 14.99 for 1 year. The new plan started July 16th, 2018.

Fast forward to this month, when I go to use my account for the first time in this month period (March 16th-april 15th) they tell me I cannot buy tickets and need to log in to the website. When I do they tell.me.my account has been cancelled, giving no specific reasons, but listing 6 possible reasons that could apply. I went through the list and the only one that could is one that says "suspicion of misuse" keep in mind, I've never misused it once. They're saying just because they suspect me of it, they can cancel my account.

So I'm not going to fight that part, but all I ask is I receive my money back. When I contacted them they sent me a generic response email with one important part lertaipert to me. It said "you are eligible for an adjusted refund Based on the difference between What you've paid to Sinemia And your spending which Also includes the cost of tickets You have received through your membership."

So basically because I used their service of 3 movies a month for 14.99, I cost them too much money and their way of ripping me off is to keep the rest of the 4 month prorated amount. I did the math, I saw 20+ movies where tickets averaged around $15 so I would receive no refund. I called my credit card company
(Amex) and they told me they cannot go back that far and directed me to file a complaint here.

Sinemia is charging fees they did not disclose then required member to purchase a debt card and now fraudulently indicate account cancellation
First Sinemia charged me for a 2 person 3 tickets per month movie plan, I tried to change this to 1 person 3 tickets per month but instead got charged for 1 plan for 2 people and 2 plans for 1 person. This was annoying and it took months to get them to say they would reverse this (i still am awaiting confirmation) Then they began charging fees constantly and for new things. When I initially signed up the page indicated that I should be getting some sort of payment card to deal with purchases without extra fees but that never came and eventually I had to pay an extra 30 dollars to get that card. I bit the bullet and paid more and seemed to use the service without issue for a month and then suddenly they say my account was used for fraudulent activity, I believe so they can cancel my account and take the balance of the subscription I prepaid for.

I had an issue with check in and no one from support will follow up on my inquires.
On
Fri, Feb 8, 11:13 PM I ran into an issue with my check in and tried to contact Sinemia to resolve. I sent 10 twitter messages and Facebook messages and also contacted support via email. I have tried email several times also and received an email that my ticket was received but no other response. I didn't receive a response from twitter or Facebook also. So they asked me to pay the price of the ticket, which I did. I am a veteran and on a limited budget so I dont have a lot of money to spend. Today, march 22 I have a movie scheduled and now I cannot check in again today because the app isnt working. I sent an email and contacted via twitter and facebook again and still no response. I paid for the yearly membership and enjoy sinemia but to not respond is troubling. Now my app isnt working and no one will help me resolve the issue. Not looking for any handouts but I feel that as a paying customer I should be able to have sinemia resolve any issues in a timely manner. As it stands now, I am unable to use the service and will probably get charged for the movie tonight due to app not working and unable to check in per guidelines.

My yearly account subscription was cancelled for fraudulent activity but they cannot tell me what was fraud was committed
I signed up on 6/10/18 for an annual elite family plan for 2 people that included 2 movies per month which included one advanced format ticket every 30 days. I paid $240.00 upfront for a year. $10/month for 2 people on my credit card

On 2/25/2019 my account was locked because I was told I needed to verify my ID by uploading documents. My account was reinstated after I uploaded the required documents and they were verified on Feb 27th. I was able to use my account for one more ticket transaction.

On 03/05/2019 I tried to purchase ticket to see Captain Marvel but I received a message that I needed to log into my account for an important message. Upon logging on to my account I was notified that my account had been terminated due to violation of they're ToS and possible fraudulent activity.

This is the notice I received on their site.

"Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card."

When I contacted customer support for clarification of terms I violated they stated that they don't have access to that information. How *** that be? I was terminated for cause but they don't have access to the reason.

I requested my usage history for a possible refund but it came back with this response.

"Your plan's spending exceeds what has been paid for the plan. There is no remaining
amount after the difference between your spending and what you have paid during
your membership (membership payment, convenience and processing fees combined)
is calculated."

I paid for an annual plan so I should be able to receive a refund of the months that they cancelled not for the amount of money they paid out. That was not what was stated in the contract.

I had an annual contract that they terminated 7 months early without explanation and as of now no refund.
This company charges excessive fees. I did sign up and pay for a 1 year service with them last October. As of this month they terminated my account without explanation as they have done with thousands of others. As of this time they have yet to offer any sort of refund.

Sinemia froze my account for movie tickets stating they require me to upload pictures of my ID and photos despite me doing this 3 times.
Sinemia makes it impossible for me to receive my movie tickets by requiring multiple hurdles without notifying the consumer. They will freeze your account if you do not upload pictures of your ID and yourself despite me doing this multiple times. Then they will freeze the account with a new requirement stating you have to check in at every movie location without giving advance notice. They are going out of business and will do anything to avoid providing the service which I paid for in advance for a year. I would not use them and recommend to all friends to stay away.

They terminated my one year contract after 3 months and offered an inadequate partial refund. I requested reinstatement.
They terminated my one year contract after 3 months and offered an inadequate partial refund. I requested reinstatement.

I paid for a year subscription in August 2018. My subscription was inexplicably terminated by Sinemia in March 2019.
I paid for a full year subscription Aug. 2018, in March 2019 it was terminated, no explanation or reason. I was not notified, found out when I tried to use service. Doing research, it seems this is what the company does when 4 or 5 months of the subscription are left. they cancel it without warning. So they have 5 months of my money they won't return. Complete fraud! My credit card won't investigate as a chargeback since it's over 90 days, but I have filed a fraud alert

7 months into paying for a year subscription, Sinemia cancelled my account, provided no reason for the cancellation, and will not prorate a refund.
Seven months after signing up for a year of Sinemia's service (@ $13.99/month), and fighting with a buggy app, barely existent customer service, and a very invasive ID verification (uploading a photo of yourself with government issued-ID, which was then confirmed), they terminated my account with no explanation other than claiming I violated their terms of service.

The total cost of for this year was $167.88, paid on 6/21/2018.

After repeatedly emailing customer service, I finally received a copy/paste response: "Thank you for contacting us. We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information."

Instead of giving me a prorated refund for the five months remaining, they sent a 'usage history' that shows that my account cost them more money than I paid. Because I did not violate any of their terms of service, I am led to believe that my account was unfairly cancelled, simply because I use it.

I have tried several different ways of contacting this company (facebook, twitter) but cannot get any response nor any further information. I want them to refund me for the remainder of my time, five months, to the amount of $69.95.

They cancelled my account only because I was using it according to the plan, no other violations.
I joined a movie plan for one year, but because I was using the plan according to the rule, they will
start to lose money at a certain point. So they cancelled my account before they get to that point. Deceptive practice. And they said there is no refund because they charged me for the actual costs of the movies, so no refund remain, half way through the contract.

Bad Customer Service and Non working app
Hi,

I have taken Sinemia Membership and have Booked my movie tickets. Have gone to theater on time and have tried to do a check-in, But the app does not allow me to do so. For this reason I have immediately mailed them my issue along with sharing my current location. later I have received mail from them mentioning that I have missed my check-in and that I have pay an amount for me to proceed. Again I have mailed them mentioning my problem, haven't received a single reply from them on this and now I am stuck with not able to use my app which does consume time which is my monthly subscription. I want them to sort the issue. and at times that doesn't work at all.

It is my opinion that Sinemia, Inc. has targeted me for complaints that I have made in the past for breach of contract and the service they provide.
In June of 2018 I started a membership with this company. They charged me upfront for a 12 month membership which allowed me to get 2 movie tickets a month for up to 2 people. When I joined I was promised that I would receive a credit card which allowed me to purchase the tickets at the box office so I would not incur online reservation charges. When they didn't keep that promised and changed the terms of the contract, I complained several times including to the Revdex.com. Eventually in December of 2018 they decided to reinstate the credit card option and at a ridiculous additional cost of 30.00 they provided customers with the opportunity to get a credit card. Sadly I decided that (even though I didn't agree with the extra fee) I would get the card from them and hoped to save the online fees. BTW, I understand that there's a law suit for this - probably because many people felt cheated that the company were charging them a convenience fee to reserve seats online in addition to the membership. To make things worse, I never got the chance to use the credit card, because shortly after that I was accused of breaking their policies - or whatever they want to call it and my membership was terminated. As per my initial complaint to the Revdex.com in November of last year - this company has from the start provided atrocious service. They take people's money upfront and free themselves from any liability by forcing people to obey ridiculous rules hiding behind the claim that they have to act that way to protect themselves from fraud. They provide little if no support - you cannot contact them on the phone when there's a problem, they do not reply to emails for weeks at a time sometimes, their form of payment has failed in the past at Atom Tickets, Fandango stopped doing business with them a while back. I believe they are barely existing as opposed to just plain committing fraud, but I'm sure that time and law suits will proof that this company was defrauding their customers. I November of last year I complaint about these many things - saying that the company was not providing the service they promised me when I was not able to reserve tickets online because their payments were not being accepted. I have also complained to them on many occasions on their lack of support and their unacceptable requirements and lack of options to resolve issues in a timely manner when they arise. I would have canceled my membership a long time ago if it wasn't because they had taken my money upfront which I feel is by design in order to prevent cancellations when they provide inappropriate support and service. Although there are countless of people complaining (complaints on the web) of Sinemia latest tactics which is to terminate people's membership and accuse them of fraud or braking the terms of the agreement - I feel that I've been targeted because of my complaints in the past. I have tried to reach out and asked for proof that I have broken the rules - knowing full well that they cannot because I have not and I do not get a comprehensible response as usual. I have demanded that they reinstate my membership for the remainder of my contract and they refuse to do so based on those "terms of agreement" that in my opinion they have made up to cheat people out of their money. I may not know the rules that a business like that are required to follow by law, but compared to my experience it is easy for me to determine that this company is not complying and they should not be allowed to continue to take advantage of people. I will filing a complaint with the California state attorney's office as well.

They terminated my account without reason or warning violating our contract
As mentioned above they decided to violate my account for no reason.