Sinemia

Terminated my account. No valid reason. Only an automated "will get back to you" response. Very bad history reported by hundreds on Reddit.com.
Well documented on the SINEMIA forum on reddit.com...

I have been on subscription for six out of twelve months that I pre-paid.

I simply tried to go to a movie tonight which Sinemia would purchase the ticket for - was told there was an ERROR by their App, which directs me to their website, where I am told I am terminated for misuse. There was no misuse, *ever*.

The only option is to "request a transaction history AND a refund", but Sinemia inappropriately refunds an amount equal to what the user PAID versus what Sinemia had to pay for MOVIE TICKETS. It is a SUBSCRIPTION SERVICE and they would need to refund the UNUSED MONTHS (which is exactly half of my paid subscription, 6 of 12 months), and the cost of a "physical card" which I only got to use for one month.

HOWEVER, A REFUND is not desired; a reinstatement of my Account since nothing was done wrong is in order, PLUS the number of days I will have been without service on my Subscription to be added to the end of my annual paid amount.

Ticket# in their system for my attempt to rectify this is XXXXXX.

REQUESTED RESOLUTION: Reinstatement of my account - their "support personnel" will not even let a user know HOW the system was (supposedly) misused because they "do not have access to the data", which is ludicrous. If they are unwilling to reinstate me, then a refund of SIX MONTHS of unused service and of the PHYSICAL CARD cost which was only cost-effective if used for many months - I have only had it one month so it is a large loss for me to have bought it if I am now terminated.

Cancelled without warning or reason
We purchased a one year prepaid plan for 3 movies a month for 2 people in November 2018. We also paid for their physical card. In total we gave them $221.76. We've been to 7 movies together since December 14th. The last movie we went to on March 8th we got a strange message stating that we didn't use the ticket we checked in for (even though we did). Tonight we try to go to a movie and it won't let us use the app. We signed into our account and we were told we've been terminated for misuse. We've done absolutely nothing wrong and they didn't email me a single time about this. They email users about once a month with deals to give them more money but they can't bother emailing a loyal customer about cancelling their account for no reason? I'm furious.

Terminated my membership contract without reasonable grounds.
Sinemia terminated my membership contract with them, because they've said that I violated one of the terms of their privacy policy. I looked over these terms, and I most certainly did not violate any of these whatsoever. Instead of being able to contact them regarding this falsehood, they're demanding that my contract be terminated, and that I'm issues a refund for the rest of the credit remaining.

Wrongfully terminated account, and didn't provide a refund. Scamming people to sign up to keep membership fees without providing the service. Not a trustworthy company, beware.

Service is full of hidden fees. They lie about where the fees go. They sign you up under one contract and add service fees and change the agreement later. Customer service is non-responsive or ignores your actual request.

This company started out as a promising service, and the physical cards used to work (most of the time). Then they forced us to use virtual payments, which were extremely confusing and unreliable. Customer service is generally unhelpful, if they respond at all. You have to post publicly on Twitter to shame them into responding. Occasionally, the service works and you get to use one of your tickets, but then the next one fails and you are frustrated again. This time, the app stopped allowing me to choose a movie without any explanation provided. Finally, I got a response that my account was temporary disabled today due to too many people purchasing movies, In fact, it hasn't worked all week, and there was no warning. My suspicion is that they are trying to get people to pay for the service and keep paying until they give up in frustration and cancel. Extremely disappointing.

My account was closed and I have no idea why. Went to buy some movie tickets and was told the account was closed. Okay...why?? I never broke any rules. I see the movies myself, I check in and now I'll out over $200 a year for a family plan. Will be filing a complaint if my latest email is not answered. Stay away!

Total Scam. Purchased a 12-Month subscription and they canceled it without explanation after 6 months. Requested a refund of the 6 months they did not provide and their "customer service" stopped responding to my emails.

Emailed them asking for an explanation why I was terminated, and they stated that "they don't have access to that information" and nothing could be done.

Totally fraudulent company.

I purchased the 3 movie premium service in September, but didn't get things working until the middle of December because they couldn't get their app to recognize that my Discover card wasn't a debit card. I got them to reset the activation date on my account to the middle of December and give me a free movie credit. I bought the physical card and started using the service I paid for. I saw 7 standard format movies and 2 IMAX movies between 12/26/18 and 2/24/19. (Their rolling 30 day policy on premium format movies was one of the many things not properly described before purchasing the service.). Then I try to purchase an IMAX ticket for Captain Marvel on 2/17/19, after confirming all was well before going to the theater, and suddenly I'm terminated for fraud/abuse. The only thing I've done wrong was missing a checkin for one of the first 2 movies I went to and that was by 3 minutes! If/when there a class action suit being started against them for what they're doing, I want in!

Sinemia has changed the terms of their services and has been charging additional fees in order to get more money outside of the contract.
In the advertised prices, sinemia charges a certain amount for a subscription to see a limited amount of movies. However, they do not note the convenience and processing fee. These charges are only made known when you try to buy tickets in advance as you have to with this product. How the process worked: You would go to a ticketing service such as fandango, amc stubs, ticketmaster, atom, etc and find a time and seat to watch a movie. Sinemia would give you a stated credit card number, etc to pay that ticketing service to book the ticket.

When starting, it seemed negligible as it would amount to less than 4 dollars per ticket booked.

It was made known that you can bypass the convenience fee through certain ticket booking services. However, Sinemia required that the customer pay at least 90 cents for convenience fees.

When contacted, Sinemia did not respond in a timely manner unless legal action was noted in the email. Still then, they said they would pass the message to management but no response was given to follow up. As a result, Sinemia got rid of the option to indicate varying convenience fees and required you to pay over a dollar in convenience fees.

And this is in spite of the fact that the ticketing service (Fandango, etc) did NOT have a convenience fee. When contacted again, they said they would pass it to management again. No response after a week, a month, etc.

Where did the convenience fee amount go to? To amc stubs when they did not ask for a convenience fee? I don't believe so. There is no phone number to talk to a representative and it is a pain-staking frustrating process. I switched from MoviePass to Sinemia in hopes that they would provide a better service, but they have scammed me and others I know with the service to pay them more money.

Furthermore, after complaining, it was shown on my app that I missed the opportunity to renew my subscription plan and my plan was cancelled. Unless I paid $17.99 for a new subscription plan, I could not use their services. There was no other option or explanation of why my plan was cancelled. There also was no reminder to renew the subscription plan when I was actually subscribed to it for several months.

The continually change their rules and practices making it difficult to use their service.
First, when I signed up they promised a physical credit card to purchase movies and it never came. Shortly after sign up the stopped using a physical card. That meant that a virtual card had to be used online which forced us to pay service fees and surcharges. Then months later they started using a physical card again but it required an additional $30 to receive one. Additionally, when ever I try to use the service there is always something new that prevents me from being able to use the service without having to go through their support. Their support is only available through social media and it *** take hours to days to receive a response. This forces me to pay out of pocket for a movie that they should have paid as part of my membership. Finally, they now require, after 7 months of membership, that I verify my ID. I've submitted the requested documents and now I'm waiting indefinitely for them to verify it. In the mean time I ***'t use my membership.

The company terminated my one year contract and refuses to provide explanation or issue a pro-rated refund for the remaining 6 months.
I signed up for Sinemia, a movie subscription service allowing me to see 2 movies a month for the agreed upon price. I paid $95.88 for a year long membership on 8/30/2018. On 3/16/19, I attempted to see another movie and found that my account had been terminated for an alleged violation of terms. I have reached out to Sinemia for explanation, denied violating terms, and asked for more information regarding my terminated contract. They refuse to provide a specific reason. Additionally, when I asked for a refund they were only willing to provide an "adjusted refund based on usage history." This means they are going through and looking at how much they have paid for my two movies a month and subtracting it from what I paid for the service. My payment of $95.88 was paid in consideration of the service for the contracted 1 year period. I did not get the benefit of my bargain, and my money should be refunded at a prorated amount based on months of service provided (6 months) not what the company spent on my movie purchases. Especially considering they are seemingly not able to produce any evidence or explanation of my term violation(s). Emails and social media messages have only produced the same generic response citing they cannot provide specific reasoning as a system identified this potential term violation.

Incorrectly suspended my account and changed me fees for movie tickets never purchased
On Mar 2nd. I tried to use my Sinemia virtual card to purchase tickets, however, the card was not accepted by Fangando. I submitted my complaint via email on Mar 2nd and followed up on Mar 7th as their was no response.

Sinemia has suspended my account for not checking into the movie as per their guidelines...which wasn't possible as I was never able to purchase the tickets. Additionally, they charged me processing fees inaccurately and deducted tickets from my plan.

My account was terminated suddenly without any reason. Sinemia claims I violated their TOS but I have not.
My account was terminated suddenly without any reason. Sinemia claims I violated their TOS but I have not. I have always used the account as intended. When asked to provide proof of violation I was given a standard reply to request a refund. This is unacceptable. In what instances did I violate the terms of service? I asked again to provide examples with dates and exact violations and again got a standard scripted reply to request a refund. It appears they are targeting high usage accounts. All I ask is to either provide proof of wrong doing or reinstate my account.

Sinemia has been charging me a convenience fee that doesn't exist for the 3rd party vendor (fandango) I use when purchasing movie tickets.
Sinemia has been charging me a convenience fee that fandango waives and doesn't exist. There is no way to avoid this on the app and they force you to pay a minimum $0.90 convenience fee each time you get a movie ticket. I have emailed them about this issue on March 5, 2019 and still have no received a single response. In general, every time I have an issue with, I email customer service and sometimes don't get a response until 1 month later and still nothing has been resolved.

Sinemia account terminated with out any specific details:

On March 02nd when I try to book ticket in app, it shows some error.
Sinemia account terminated
I (***@gmail.com )joined sinemia annual membership (plan for 2 + physical card = $200 )in last December and worked fine till februvary on the name of ID verification they put my account on hold for almost 2 weeks ,at last that also got verified and worked in February.

But on March 02nd when I try to book ticket in app, it shows some error and asking to log in and check in website.where I found a common message that my account is terminated by automated system.

Not sure what was detected in the system,I always checked in for movies,So asked multiple time for the account termination reason.Even after multiple follow up they wont tell me what is the issue with my membership activity and how I can help to fix this system termination issue.
Later I found its not only mine , other thousands account were terminated with any proper reason and wont give any chance to fix this issue.

Again I checked with customer support many time . at At last they are saying that they do n't have access to that information and its done automatically.

this is not fair , please give us a chance to prove our actions .

This company has failed to deliver what it promises.
On two occasions, the last of which was 03/07/19, the app would not allow me to check in to the movie I was at. I was then charged a misuse fee of 20 dollars. This has happened in the past, they blame all technical issues on the user and do not acknowledge that they are having issues. This is widespread across the internet. As of today, I am trying to purchase a movie, in which the app is not letting me continue to the ticket selection. It says "Loading" and then stops and doesn't move forward. I've contacted customer service, but they still blame only my phone, my app, and myself. I've made sure my app is up to date. My account says it is in good standing (after paying for unfair misuse fees) and this company is not allowing me to use what I paid for. I'm so tired of dealing with them, their hidden fees, and their business practices that are not in good faith.

False advertising about how to use the service, lack of education to theaters, and erroneous charges to me preventing me to use services I paid for.
I purchased the movie ticketing service with Sinemia in September 2018. Apparently I purchased a yearly plan at that time. Unfortunately I have had negative experiences with the ticketing feature, with the majority of the time the clerks' behind the counters of the movie theaters not being able to understand how to use Sinemia's ticketing features or how to charge the virtual credit card. I had emailed Sinemia on 11/16/18 to change my billing cycle to the beginning of the month as I was finding it difficult to remember the date and thus was missing the deadline to get the monthly movie tickets. I emailed them again on 12/13/18 but still with no response. On 3/11/19 I drove to the movie theater with my family, 30 min away, to see a movie for my son's birthday. It was at the counter when trying to purchase tickets that I discovered I had $24.18 in outstanding "misuse fee's". Disappointed and angry, I contacted Sinemia through their website app and through email about why I was charged this and wanting to cancel my membership. They responded on on 3/12/19 that I could not get a refund of the service and moreover they didn't even speak to cancelling or voiding my misuse fee's. In fact there was no discussion about how I accumulated these fee's except saying I did not "check in" at the movie theatre. I emailed back on 3/13/19 ti clarify and insist on getting a refund on my premium (or pro-rated premium) and a voiding of my mis-use fee's. So far they have not responded.
I have used the service as intended and directed and even tolerated paying the extra check in fee's when I book ticket's through their app. I honestly don't believe I should have been charged misuse fee's as I did nothing wrong. If anything if something went wrong in not charging my account, it is most likely due to the confusion by the employee's of the theaters about how to use this app and services and I have no control over what they do on their end. Clearly I went to see the movie because I have credit card statements to prove I paid the associated service fee's that are charged when I use Sinemia and use my Sinemia card to see a movie.

Not only am I not getting a refund, but these erroneous "misuse fee's" are keeping me from actually being able to use the service that I have already paid for in advance with a yearly subscription. Reviewing their Revdex.com profile, I see that I am far from the only one with this type of complaint. Clearly their business practices are shady and customer service is not that great either.

I am requesting a full refund, voiding the mis-use fee's and additional compensation for all my troubles over the past several months.

Purposely terminates account and not providing prorated refund to rob customer's money for unused subscription time. Customer service do not respond.
I had purchased an annual movie subscription service for $179.88 on August 15, 2018 from Sinemia Inc., a California based business, that allows me to purchase 3 movie tickets every month for a year to watch movies at the theaters using their mobile app. My annual Sinemia membership was terminated unfairly without providing any clear notice of my misuse or violation of their terms when I tried to book a ticket with their mobile app on March 12, 2019 at Regal Crossgates Mall in Albany, NY. Since then I am not allowed to use the Sinemia movie subscription which I am entitled to for a year till August 23, 2019. My membership page on the Sinemia website displays information that my account has been terminated because their system has detected that my use violates the terms of service which is totally fraudulent as I have not done anything wrong on my part. Sinemia does not want to resolve this issue as they are not providing any proper information about the violation and their customer care is so pathetic that they do not even respond to any of my emails. Moreover, they are providing an adjusted refund to all the members which are terminated by their system for their false misuse accusations. According to the information provided on the Sinemia membership page about the adjusted refund amount, the refund amount will be based on the difference between my payments to Sinemia and the total cost of my ticket purchases. However, this is not the correct way of calculating the refund as the cost of the movie tickets do not come into picture since I had paid for the services that Sinemia had advertised to provide with the purchase of an annual subscription that comes at an amount of $14.99 per month which is billed annually for $179.88 that I have already paid to Sinemia. I have only used six months of my membership with Sinemia until it got terminated on March 12, 2019 and I have more six months of my membership still left till August 23, 2019. Hence, I am eligible for a full refund of my remaining six months of usage of my Sinemia Membership which is $89.94 and I am not going to accept anything less than that.

The Sinemia customer support is not responding to my issue because of which I am not able use the service to book tickets since 3/10/2019.

The customer support has not responded to my issue with mobile app which allows me to book tickets. It is same situation with my other friends as well. Because of the issue, I and my friends were not able to use the service since 2 months approximately.
Another complaint is that the company is charging processing and convenience fee while booking movie tickets which is not mentioned agreement.
Apart from above there are some International Transaction fees are also being to charged to my bank account.