Sinemia Reviews (1602)
View Photos
Sinemia Rating
Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
Phone: |
Show more...
|
Web: |
www.sinemia.com
|
E-mails: |
Sign in to see
|
Add contact information for Sinemia
Add new contacts
ADVERTISEMENT
Cancel Contract for untold reason.
as of 03/16/2019 Sinemia canceled my account without soecific reason and when ask why, they refuse to tell me why.
I purchase a service and refuse to honor it.
they also refuse to pro rate a refund. they are keeping the money that I paid upfront
Please refund my subscription for unused services or reinstate it.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an automated computer response that is a lie because no fraud was committed. I have attempted numerous time to ask what fraud was committed without getting response.
also the refund you are offering is not acceptable. I purchased a month to month subscription 1 year in advance. I want a pro ratted refund of the month I used your service. you are offering what you spend. the cost of your business does not concern me the least. I shouldn't have to pay for your oversight of business accountability.
Sinemia you lie lie lie.
Lack of response when trying to resolve a billing issue
There was an issue with my name on my Sinemia account and I was trying to correct it online but was not able to do so after multiple events. Sinemia then asked me to provide ID verification which I did but the name on my ID didnt match the name on the account exactly and my account was flagged for termination. I have contact Sinemia multiple times via email, tweet & twitter DM but have only received one response that they will look at it almost 2 weeks ago. If they do want to cancel my account, I completely understand, but I have paid for an annual membership and if they do terminate my account, I would like credit for the amount that I have not used their service. Please help!
I am hoping to either get my account reinstated or a refund for the service not used
Hi. ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. However, our team could not match your ID verification with your account information. Therefore, your account has been terminated.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am aware of the issue here and understand Sinemia's decision to terminate my account as my ID did not match the preferred name that I had used when I created the account (instead of my legal name). What I am looking for is a partial refund of the annual membership fees that I paid for the 7-8 months that I did not use the service. I will be happy to get on a call to resolve this, but despite multiple attempts to reach Sinemia, I have not received a response.
My account was terminated and I cannot speak to anyone for explanation. They only provide scripted responses from a generic email address and Twitter
My account was terminated with no notification until I went to the point of purchase. The notification, only available after trying to use service (no email and not available in app, only on website). I contacted the company via email and waited 4 days and did not receive a response. I contacted the company via Twitter DM and received a scripted response that basically says we can't give you anymore information. There is no method to speak/contact an actual person.
I would like a full refund of my purchase price AS WELL as a refund for the value of my remaining gift cards.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact same response I got earlier, the first repo de I received. They have ignored any other correspondence for more information. They give ABSOLUTELY no way to speak with a person, to dispute the accusation, etc. They give a canned response. I also bought gift cards and ***'t get an answer as to my reimbursement for them. Customer service does not consist of simply using boilerplate language. They won't tell you What actually caused the termination of your account? They won't even provide a phone number. Simply unacceptable! It is a scam!!
My annual membership has been cancelled without explaining why and I haven't received a refund for the remaining 9 months of the membership.
Got their annual membership and paid $107.88 for it on December 22. Tried buying a ticket on March 17th and got a notification that my membership had been cancelled due to fraudulent activity. I have never violated their policies and never got an explanation why they are cancelling. Would like to get 9 months refund - $80.91
Would like to get 9 months refund - $80.91
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
Sinemia has terminated my account with evidence showing I violated terms of service
Sinemia has terminated my account due to "membership use that violates the terms of service". I have contacted the company many times and the refuse to respond back to my inquires. They give no evidence showing how my account violated the terms of service but instead list a generic list of examples that would result in termination, no of which I violated. This comes after I had locked in an annual membership and showing my transaction history my expenses are - $100.30 while Payments are + $126.47; showing that Sinemia suspiciously cancelled my account when it came close to exceeding what I paid into my membership. This is completely fraudulent violations of Sinemia terms of service on Sinemia's own part; they have in fact violated their own terms of service by cancelling my account while I was a member who was in full good faith following all rules of the TOS and never occurred a violation. This is a severe fraudulent and negligence upon Sinemia's own part.
Fulfill contract to deliver three movies per month for price paid for annual subscription.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
I've asked for an explanation to WHY my account was terminated multiples times but no explanation or response at all has been given. So now, you finally provide a response, which is probably just a generic response, which explains nothing? Can you please explain what terms of service I violated for the millionth time? No, you can't, because I didn't violate any TOS; the only ones that have violated the TOS are you yourselves. I have looked at the TOS and I have NOT violated any of them. Please respond back when you actually have some evidence. Your adjusted refund is fraudulent; I want a refund for the months of unused service, not the balance between tickets you reimbursed me for and actual ticket prices. I'm so unhappy with this service, and am glad I'm not alone, along with 100's or maybe 1000's of other users you have also scammed.
I need to be refunded for all the times I haven't been able to use the service and I need fees to be reversed for the app being faulty.
While I'm waiting to be refunded for the cost of the tickets I've had to pay for outright because the app was faulty, at no charge I would like to receive a Sinemia card to use in person and avoid the faulty app issue in the future. In addition, I need the fee to be removed from my account because the application wouldn't let me check-in; it seems like a server issue and I can not use my account until it's been removed. I didn't get a warning, the app says I have to pay $16.75. As well, I need to be refunded for the past month. My account has been frozen and I haven't been able to use it since seeing the early release of Alita Battle Angel on February 13th.
Refund
Hi. Sinemia is non-refundable and non-transferable as it is stated in the Terms & Conditions. Upon reviewing your account, we see that you have been charged a misuse fee due to the missed check-in. However, it has been waived as a gesture of goodwill. Also, ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on. Thanks.
Sinemia terminated annual subscription at start of month 6 due to alleged fraud / violation of ToS, but no fraud / ToS violation occurred.
I signed up and prepaid for a 12 month subscription to Sinemia's movie service (3 movies per month). Upon first attempt to use the service in month 6th, I was unable to do so and was directed to check their website. I checked my account on their website and found a form statement that my account was terminated due to fraud / violation of the terms of service. I have not violated the terms of service or committed fraud. When I contacted them to determine what happened and get my account reinstated so that I can use the service I paid for, they stated that they cannot explain why their system terminated my account. They are unable to explain what fraud or violation occurred and are refusing to reinstate the account.
Upon searching the internet, hundreds of members are currently experiencing the same issue - account terminated to due fraud / ToS violations with no explanation given.
The resolution I am seeking is reinstatement of my account so that I can use the remaining months of service (months 6 through months 12) per the terms of the service when I signed up (3 movies per month).
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is the same form response that the website and their customer service sends. It does not explain why they terminated the account wrongfully, nor does it offer an actual resolution. Accepting their offer is an admission of wrong doing (violating their terms, which I havent) and only offers a refund of the difference between what I paid and the FULL retail price of each movie ticket, not a prorated refund of the 7 out of 12 months of service that I did not receive nor the gift cards that were purchased to pay their added fees. This response is basically like the police telling you that you broke the law, but not telling you what law you broke. This company is running a scam and terminating accounts of people that use the service they pay for. Unacceptable.
Sinemia charged 2 times for yearly subscription. I sent emails no response. Now they terminated my account without any reason.
Sinemia charged 2 times for yearly subscription. I sent emails no response. Now they terminated my account without any reason.
Sinemia charged 2 times for yearly subscription. I sent emails no response. Now they terminated my account without any reason.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not giving any explanation for any termination. They charged 2 times for yearly subscription. Company terminated account without any information and not giving 2nd charge which is not valid transaction.
Movie service terminated for alleged fraudulent activity. When no fraud took place.
Movie service terminated for alleged fraudulent activity. When no fraud took place. I used the service as intended with no over use and no manipulation of any systems. supplied all requested information by the company. attempts to contact the company have been met with zero response.
restoration of service.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
My account has been restricted due to a misuse fee, I had technical issues with their app and was unable to check in, I reached out and no response.
I reached out to Sinemia after my 3/7/19 7pm viewing of Captain Marvel in Suffolk, VA via email.
I am being directed to *** to pay the misuse fee, however there is no option to pay a misuse fee.
There is only a ID verification required - Awaiting documents section that has been added since I started my membership that I never would have agreed to.
I am trying to resolve the issue of my locked out account with them via three separate email messages, with nothing but a standard automated response. Nobody has reached out to resolve my issue.
I've had issues in the past where contacting them via twitter has been successful. However after about 20 or so tweets and direct messages to their Sinemia Twitter account I have received no response as well.
They are a shady business and I want a refund. They have increased substantial fees on each of the movie tickets, and done everything they *** think of to alienate their customer base. What they are doing is illegal and needs to be stopped.
I purchased a 12 month subscription up front,and I want a refund for my remaining months. I purchased my subscription 7/25/18 I have not been able to use the 2 tickets for 2 movies a month each month due to their shady practices, changing rules and guidelines and procedures and general shady business practices to the full extent of what they seemed to promise when I enrolled.
Hi. Due to the missed check-in, you have been charged a misuse fee. However, the fee has been waived and your ticketing feature got re-enabled. In addition to that, our support added another thirty days to your account since you were not able to use your membership in the previous period. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I've reached out to the business on multiple occassionas via email and their twitter support service which is the only responses I've received, and even then they ask for more information, I give it and they do not respond or attempt to resolve my problem. I haven't been able to use their service for months at this point so the extended 30 days to my account still doesn't make up for that. They consistently add random fees and processes to their service trying to ensure their users are unable to go to a movie which is what their service promised in the first place. They require ID verification now, which was not identified when I signed up and wasn't required. I don't trust my information with this business. I purchased a physical card from them for $40 and have been unable to use it, and they refuse to refund me for it, even though it was never specified that the physical card required ID verification to use, and cannot be used for online movie ticket purchases which is what I bought it for to avoid their outrageous convenience and online ticket service fees.
I bought this service to save money on going to the movies and it has done anything but that. It's been nothing but a headache.
Unless my service is restored and I'm able to book online ticket I request a prorated refund from the business for the months I have remaining, as well as full reimbursement for the physical card I was lied to about via their website.
Or just let me use the service as intended when I purchased it. I was promised two tickets to two movies a month, and this company has not delivered on that.
their technical service has been spotty with their app and not allowed me to check in or do what is required. because of their limitations with their app I am being punished as a consumer.
That is unjust and unfair.
I expect action and something to be done about this situation.
Their team has not reached out to resolve ANY of the issues I've reported or tried to get my service working again.
Would not recommend this business to ANYONE.
Was charged a misuse fee for app glitch.Haven't been able to use service in a month.Contacted company multiple times.
On Feb 16, 2019 went to see Battle Angel Alita. The first step I took was that I logged into the app. Completed ID verification, chose my movie with the time, and checked in. The app chosed a green check box and said that I was pretty much ready to go. Went and saw the movie. Next thing I know I can't see another movie because of a misuse fee. I emailed customer service on the Feb 17,2019 about the issue. I received an email saying my ticket was received. Didn't receive any further response. I sent two more messages on the March 10 and March 13th. I received one response on March 10th saying someone would get back to me about the misuse fee, that it was a team decision. No response back since.
I would like the misuse fee to be removed and I would like to either be granted a free month of service or granted the equivalent number of movies that I lost the chance to see.
Hi. Due to the missed check-in, you have been charged a misuse fee and since the fee is paid, your ticketing feature got re-enabled. However, our support has refunded the paid fee and added another month to your plan. Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
They fulfilled my request.
Sinemia wrongfully terminated my account. they claims that they do not owe me any refund based on their arbitrary calculation.
Sinemia has been wrongfully terminating many subscribers' accounts, and mine is one of them. They forcibly ended my subscription without any apparent reasons. Since I have used their service for exactly six months, I demand the refund of $59.94. However, Sinemia wrongfully claims that they do not owe me any refund based on their arbitrary calculation. They say that the actual amounts of money I spent on movie tickets exceed what I paid for the plan. Their service is supposed to be a movie subscription service, a three-movies-a-month subscription in my case, no matter how much I actually pay for the tickets. So I find their calculation to be arbitrary, ridiculous, and just wrong.
Since I have used their service for exactly six months, I demand the refund of $59.94, half of the annual plan I paid.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
Sinemia terminated my prepaid annual membership claiming I had committed "fraudulent activity." They did not respond to my request for an explanation.
On March 16th, 2019 I attempted to see a film in the local cinema using my Sinemia prepaid annual membership. I received an error message and was instructed to login to my account page to see an important "notice." When I did so I learned Sinmeia had terminated my membership citing I had committed "fraudulent activity." I have never done any of the activities their "notice" suggested I may have in order to justify terminating my account. I sent their customer service team a message asking for an explanation as I was totally surprised and dumbfounded. Today is March 18th and still I have not heard a response from Sinemia explaining what activity triggered my membership termination.
I purchased a prepaid annual membership in October 2018, using a credit card for the amount of $119.99. My service plan was for three movies every month.
Initially Sinemia required I use advanced purchase movie ticket websites to procure movie tickets. Due to this they were charging me an undisclosed and unavoidable fees (processing fee of $1.80 and convenience fee of $1.50) per movie. I then purchased their physical card ($14.99) in order to cease accruing their per movie fees.
I want Sinemia to explain their reasoning for terminating my account. I did nothing to violate their terms of service and committed none of the fraudulent activity they claimed in their notice. Resolution I am seeking is I want Sinemia to reinstate my account and allow me to finish out the duration of service they charged me for. If they are unwilling to restore my account then I would like a full and complete refund for my annual service charge ($119.99) plus the cost of their physical card ($14.99). A total of $134.98.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
There has still been no explanation as to what activity on my account they are claiming was "fraudulent." The only explanation they continue to send is "the system terminates the accounts in case of a fraud detection automatically." The message they refer to in the "membership area" with "further information" has no information. It's all vague and unfounded claims.
I asked them to please point out the specific incidence(s) that triggered their automatic fraud detection to terminate my account and they cannot or are unwilling to be more specific. I never misused my account and their termination without explanation (or basis) is simply unacceptable business practice.
Sinemia canceled a yearly subscription I paid in advance for all 12 months without any reason noted. Then offered improper refund.
I did everything appropriately with my Sinemia Movie Account. I also did everything they asked for ID Verification. After having the account from Nov.14, 2018 to March 13, 2019 they canceled my account. I ordered a monthly subscription but I paid 12 months in advance on my mastercard so it would discount it to $9.99 per month (Total I paid was $119.88). Sinemia canceled my subscription after 4 months then offered a refund of $5.90. Instead of refunding my 8 months remaining they calculated the refund by adding up the cost of movies I saw. I am not only upset they canceled my account for no reason but then they tried to cheat me out of 8 months I prepaid for their service. They tried to figure my refund to come to $5.90 which is not correct. If I prepaid for 12 months and I have 8 months left after cancellation then I am owed for those 8 months. I would also like to add their customer service is next to impossible. You cannot reach anyone with the phone number and when you contact customer service via website, most the time it doesn't even go through. If it does then you rarely hear back from anyone. I have read articles that I am definitely not the only one complaining.
Sinemia owes me the remaining 8 months that I prepaid. So at $9.99 per month I am due $79.92.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
Sinemia's claim of fraud detection with my account is invalid. A company can not just claim this with no proof and keep 8 months of the monthly membership I prepaid. I went by all the rules provided to me by Sinemia. However, after they cancelled my account Sinemia sent me a letter saying I was due approximately $5 after their tricky calculation. Again, the math is very easy, the refund due to me is the 8 months I have left on my prepaid account. This is $79.92. Thank you
Arbitrary termination of account six month prior to actual term after charging for entire term upfront
Company advertised annual plan to allow customers to watch 3 movies per month after upfront payment of #119.88. I purchased two plans- one for me and another for my wife by paying two payments of $119.88 on 9/3/2018 and my account term should have expired on 3/9/2019 entitling me to watch 36 movies over 12 months. However Sinemia arbitrarily terminated my account in Mar 2019 with 50% of term still left- and refuses to provide any reason for termination. Meanwhile I paid the company $30 for two physical cards and also purchased gift cards which are all worthless now. Essentially the company has defrauded me and hundreds of other customers like me, has no customer service number to answer questions, and does not respond on email either. They still continue to send marketing emails with impunity which may make more gullible US citizens to fall in their fraudulent trap.
I want the company to refund me 50% of $239.76 (cost of two subscriptions) as only half the promised term has expired till now. Additionally I want them to refund me amounts of $24.50, $17.50 for two gift cards that I purchased from them as well as $29.98 ( 2 physical cards for $14.99 each). All of this aggregates to $191.86
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
I paid for the service upfront for a year. I can not use the app to get my services and have sent multiple emails for months now.
purchased for service annually. about $120. Used service for a month or two then the app would not let me login. I attempted to contact Cinema for the past 4 months with no response. I purchased the higher tier of support but still nothing. I am unable to use the service and unable to get a response.
I only want a full refund for my membership as for the service was deceptive and literely unusable. I only request a refund because I feel partially at fault because I commited to a full year. shame on me for trusting a company.
Hi. Upon reviewing your account, we see that you are unable to log into your account due to the dispute you requested. Once you provide the letter of withdrawal or the conclusion letter which provided by your bank, our support will be able to take the necessary actions. Thanks
Wrongful termination of account without providing a reason
My account was terminated based on some random algorithm claiming that my account violated terms of service.
I asked for the reason multiple times but they did not provide it - merely said it was determined by their automated system.
Their system could just flag all accounts as invalid - they need to either refund the entire money back or reinstate my account.
They collected money up front for an entire year of service.
Now they have come up with a twisted logic to pay partial amount of money which is not even computed fairly.
I want either a refund calculated on a pro rated monthly basis or the entire money. Their unfair way of calculating refund is not acceptable for me. Either that or they need to reinstate my service for the entire year.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an acceptable response since the company is just claiming fraudulent activity without even giving a reason for it.
Also the refund is being calculated in an arbitrary and an unfair manner.
account deactivated without any reason, asked the customer support on twitter why my account was terminated no valid reason told
I signed up for sinemia 2 movies per month annual subscription plan on 9/10/2018 paid them annual fees plus $3.60 service fee for each movies. They cancelled my service without telling me what policy did I violate. They emailed me usage history and told me my plan exceeds what has been paid for and I won't get any refund. It's a total scam and dishonest policy since they promise 2 movies per month for two people. I need full refund from the company since they ***'t tell me what policy did I violate and they didn't fulfill their promise of 2 movies for two people once a month
Full Refund since they violated their own promise
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
Sinemia cancelled my account, saying I had violated their terms of service. I did not. Their app is criminally difficult to use.
The Sinemia app is terrible and difficult to use and the company is always throwing up roadblocks to using the app. Then they cancel my subscription and say I violated their TOS, which is not true. They make their product intentionally hard to use then scam people by cancelling their accounts. How is this legal? I asked them to provide proff of the violation and they have not done so.
I'd like Sinemia to refund the balance of my account.
Hi. The system terminates the accounts in case of a fraud detection automatically. You may refer to the message you see on your membership area for further information or visit www.*** for the terms of service. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at www.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company emailed me: "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information." The website does not provide the information either. I still have no idea how I violated their terms of service. This company is defrauding its customers.
No customer service, only computer generated
emails, that did not address complaints. Did not keep
consumer informed of changes. Request refund.
Purchased movie plan for 2 people for 1 year at a cost of
$251.88. Was not able to use movie plan because their
mileage info was wrong for my locations. Only saw movies
we paid for out of our pocket. Changed mileage for our
local theater after I sent info showing mileage to our theater. All other movie theaters mileage is still wrong, so we could't
movies in any other locations, to far away to check in.
This info was changed without any notification from Sinemia.
When to 1 movie, but would not let me checkin inside the
theater, thought I was too far away. Their app sent me a
email that I failed to check in. Responded to their email telling
them their app would not let me checkin. Only response was
an automated email telling me how to check in, did not
address my complaint. Also received the same email response for other complaints. Several emails were sent,
but their was never a personal response for any of the
emails. Once mileage was fixed and we were going to
the movie, there was another change. Went in to purchase
tickets, but then they wanted ID verfication and the account was locked, only discovered when I went to buy tickets.We went to see movie again at our cost,not through Sinemia.
ID verfication wants a picture of your drivers license, along
with a picture of you holding your drivers license- thenSinemia
will decide whether to verify your information. If not then
they will cancel your membership. The account is locked now
and can not purchase tickets. Emails were sent notifying of
problems, but never received personal answers from Sinemia,
Only response was automated emails from ***, all emails
were the same answer. Paid by Visa *** Oct 2019,
service start date Nov 3, 2019 . All contact with then has been thru email Sinemia Support
This is a service that can not be used because I will not do ID verfication to be able to see movies. I believe in protecting my identity. Their app does not work like it should. Their is no real customer service. Sinemia has been nothing but problems. Would like a refund issused for 9 months. Total cost for 12 months $251.88
Hi. ID verification is required to prevent fraud and keep Sinemia sustainable and affordable. By verifying your ID, you help us ensure you are who you say you are and that you are the sole user of your Sinemia account. Also, once you upload the necessary documents, the ticketing feature will be automatically turned on. Moreover, after the approval of your identity, the documents you shared will be removed from our servers immediately.
(The consumer indicated he/she DID NOT accept the response from the business.)
ID verfication was done and approved for my account. App
does not work for movie checkin. Marquee Cinemia was
fixed by support - showed 10.78 on screenshot sent to
support dated 1/20/19, now mileage shows as 5.49 (correct).Twenty theaters show when selecting theaters - only
mileage correct is Marquee Cinemias. App thinks you are
approximately 4 to 47 miles away when you are at theater location.
Support has been sent 2 emails a week ago, has not acknowledged or responded. Asked questions about checkin
for movie and requested a history and usage report. Customer
service has not improved and problem with app.
I am requesting refund of $251.88 minus cost of 1 movie for
1 person. Cost of 1 yr plan was $251.88 for 2 people for 3
movies per month. Almost 5 1/2 months has passed, no
contact with support except customer generated emails,
problems with checkin and problems with cardless. The only complaint addressed by Sinemia was ID verification. I have copies of emails sent to Sinemia and copies of your computer
generated emails.