Sinemia

I pre-paid for a year of service and account has been disabled before term is up
I bought my partner and I an annual membership to Sinemia. I prepaid for the entire year. Sinemia keeps changing the rules and recently asked us to upload pictures of ourselves and our IDs or they'd disable our accounts. They accepted my documentation but didn't accept his. We have emailed them many times and haven't received a response. They've also never given him a permanent digital card after many unanswered requests to do so. By their actions, they've essentially disabled both of our accounts because he can't use his, I can't use mine. I bought the plans so we could go to the movies together.

Sinemia Inc. cheated with my money. They take your money but don't give the service they promised
I purchased the movie online service with Sinemia. I suppose to watch 3 movies of my choice of movie or theatre in 30 days. Once I paid for services I found out that they charge convince fee and card processing fee whenever you use your 3 movie passes each time. It was never discussed at the time of payment. 2nd issue with their App. on IOS is so complicated that you will be sitting on it for 30 minutes t figure it out how it works and when you figure it out its already late to watch anything- They made it intentionally so people don't see what they paid for,
3rd their support is not available through IOS devices - you need to go on regular browser to fie a support file and they will answer you back in few days. another game plan from Sinemia to discourage you.
With all these time waste you don't get to watch all 3 movies.
They steal my money- 6 months of time I watched 4 movies after lot of hassle and complaints. 3 Times their approved payment was declined by theatre. When I confronted from them they said it was computer glitch and now I can't even watch any movie because I filed a complaint and they blocked me .
THEY LEGALLY STEALING PEOPLE MONEY- THEY STOLE MINE.
Revdex.com should investigate and have them pay for it

I am requesting a full refund on my Sinemia annual plan since they have violated their ToS by terminating my account with vague reasoning
I got an annual plan with Sinemia on 11/3/2019 paying $108. The plan guaranteed 3 movies a month for 12 months in addition to charging $1.8 per movie as an online booking fee (which was not explicitly mentioned while signing up). I have only booked 8 movies so far using this plan. After wrongfully terminating my account, they claim I am not eligible for any refund because the cost of the movie tickets exceeded the cost of the plan. This is absolutely ridiculous as it violates the services promised. According to the plan, I should be able to see another 28 movies

I was just terminated for violation of the user agreement, when in fact I did nothing our of the terms, and they gave no explanation.
I got a message upon logging into my account that it had been terminated for violating terms of service. I never once came even close to violating their service terms. I requested additional information via their customer support email (the ONLY way to contact them...they don't even have a phone number!) This was the stock response I received: 'We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information.' I replied contesting that I did anything wrong and requested they reinstate me as their must be an error in their system, but their response back was more of the same: they can't give me any further information, and my account is terminated. So they take my money as I prepaid for a year, and then they kick me off with zero information as to why. I have seen on various social media platforms that I am not alone here and apparently this is happening to a lot of people right now. So they take our money, since you prepay for their service, then they just cancel you with no just cause.

I leave these liars and thief's zero stars because 1 star is way too many.

- cheat you with hidden fees that increase and change every few weeks
- close down accounts when you actually use it claiming "fraud" but not willing to describe issue
- zero, non existent customer service. They might get back to you a few months after you write in, email or Twitter, same story.

Similar to many people, my account was terminated suddenly and without substantiation. I paid for an annual subscription in July of 2018 and have scrupulously followed all the rule of my plan. Then all of a sudden, my account was terminated for suspected fraudulent activity, however they refuse to provide details or open a case to look into it, and their "refund" is based on full price tickets used versus the fact that I prepaid for a full year and only was able to use 7 months, meaning no refund at all. Based on other, similar customer experiences, it seem like Sinemia is terminating customers if they are actually using their plan and therefore costing the company money. We are being unfairly cheated out of money because they didn't think through their business plan. Stay away from this unethical company.

Have done nothing but comply with the terms of their agreement. Just had my account terminated on the grounds I violated their user agreement, however they refuse to give any other explanation aside from their system automatically noted it. It seems there's a large wave of people for whom this is happening as of late. So either there's a problem with their system that they refuse to look into, or they are trying to get rid of users and using this as an excuse. Either way, completely unethical and this company deserves to go down the way of MoviePass.

The service is unreliable. I have had several dates ruined, the app showed movies available, bought tickets, when trying to use physical card it was declined. this has happened multiple times

This company is a complete scam and ripoff. You pay a yearly or monthly membership fee to see a certain number of movies per month. The app and payment system is set up to basically roadblock you from actually using the service. Most of the time I was not able to buy a ticket due to payment information issues or application errors. Then Sinemia requested government photo ID and a photo of myself. This company is going to sell your personal data and government ID to the highest bidder.

Stay far away and buy your movie tickets from a more reputable source that won't scam you!

Service was terminated. I was notified I "violated the terms of service" but no instances were specified. Only offered partial refund.
Sinemia is a service similar to Movie Pass. I paid almost $400 for their premium membership PLUS extra for a physical card to be able to see a 2D movie every day for a year.

When I recently tried to check in, I was told I needed to log in to the website to address an issue. I logged in and received notice that my account was terminated because I violated the terms of service. No specific instances were referenced. I requested a list of my transactions, and all were valid movie tickets purchased. Still, no specific violations were mentioned.

They offer a refund of the $400ish fee I paid minus all movie tickets I have purchased from the service. Essentially, it will be as if I simply purchased all the tickets directly without Sinemia.

This is a sleazy business practice. I did not violate the terms of service, and Sinemia is trying to get all their money back by not providing a full refund and arbitrarily terminating their service if they see an account as being potentially unprofitable!

Wrongful termination of service with no precise reason of breach of TOS.
Sinemia has terminated my service without a precise reason. Account detail noted that I have breach their term of service, but no precise detail of how. Contact to customer service has fail to receive a respond.

Company cancelled my annual account under vague and false claims that have been reporting by many others. Also false advertising regarding services
On 8/3/18 I purchased an annual Sinemia plan that was supposed to include a physical credit card that I could use twice a month for discounted movie tickets. Sinemia then changed their business model after my purchase to not include a physical credit card but instead I was supposed to use a virtual credit card to make purchases online which included various additional fees that I did not agree to or have described to me in their advertising in any shape or form at the time of purchase. When I filed a complaint asking for a prorated refund of my upfront payment they refused. Then months later they offered customers the physical credit card after customers complained but it required additional fees to purchase it for $29.99. As unfair as this additional fee was I bought this since I knew it would save me money in the long run since their additional tagged on fees would surpass the $29.99 amount after a few months but issued a complaint regarding the unfair out of pocket expense and how they falsely advertised their services. Their customer service ignored this complaint.

Then several days ago they vaguely and falsely cancelled my annual account due to their claims that I went against their terms of service but did not provide additional details and can speak to this being 100% false. Examples such as mine have been reported in mass and can be seen in the article below.

https://www.***

Sinemia would not offer me a refund after account cancellation since my use of their plan exceeded the amount of my ticket purchases but doesn't take into account the money I was out of pocket for their additional fees that I was not made aware of at time of purchase. A rough estimate of these fees would amount to about $80.00 but would have to run a credit card report on my end to get an exact amount.

I bought a Elite Family plan for 239$ where 2 people can watch 2 movies per month. After 6 months, terminated my plan with 5$ refund instead of 120$.
I have purchased a Elite Family plan where me and a family member can watch upto 2 movies including IMAX per month. I have watched till now 7 movies in 6 months and all of a sudden my plan is terminated. I am fine with the termination as long as they refund me back the remaining 6 months money i.e. 120$.

Instead they are refunding me 5$. They said my account is involved in some fraud, but I have used it on Cinemark website, so those transactions can be checked.

Please provide me the locations of where the fraudulent charges are done, otherwise refund my money back.

They terminated my annual contract 6 months in, without cause. They offered me a refund that was far less than what it should be.
I know there is a pending lawsuit about their convenience fees, so I won't go into that. They suddenly terminated my membership 6 months into a 1 year subscription. I paid $191.88 for this subscription, but they offered me a $2.49 refund. Also, they would rarely respond to my attempts to contact them. They said that I violated their terms of service. The only thing I did was forget to use their 'check-in' button in their app after going to one movie. They then charged me a 'mis-use fee' that was the total price of a movie ticket, and I paid it. A couple weeks after that, I found out I was terminated when I attempted to use their service again.

I paid for a full year membership and was terminated after 6 months for fraudulent activity that never happened.
I purchased a one year member in September 2018 and used the service appropriately at all times. In March 2019 I was terminated from the account with no refund for fraudulent activity that never happened. I have tried to contact Sinemia multiple times with no success. I did not file a complaint when they added fees that were not in the original contract or even when they asked for a copy of my passport but this is the last straw.

Sinemia terminated my account and will not tell me why. I followed their terms of service. When asking Sinemia, they wouldn't tell me why.
I signed up for Sinemia on 11/24/2018. I took advantage of their special: $7.99 a month to see 3 movies. They made me pay the full 95.88 for the year. Since I didn't realize the amount in fees I'd be paying for tickets and the service seemed reliable, I purchased their card for $14.99 on 1/7/19. I received the card on 2/7/19 and used it for 3 movies.

On 3/11/19, I went to ArcLight Cinemas in El Segundo to watch Captain Marvel. I signed into the app and attempted to reserve my ticket, but only got error messages. I searched in my app and found a notice that they had terminated my account and I could request a refund. I was never previously e-mailed there was a problem or that my account had been terminated. The notice didn't give any specifics except to review the terms of service. I reviewed the terms of service and didn't violate any. I only used my account for movies. I checked in each time I went to a movie. There was nothing that made sense.

In reaching out to the company, I received an e-mail on 3/14/19 that said to send in photo verification through their website. I checked on 3/14/19, 3/15/19, and 3/17/19. I was never allowed to upload any verification, so I e-mailed it to them. I received an e-mail back from Luke on 3/17/19 that my account was terminated and all I could do was request a refund. I replied asking why it was terminated and he said it was terminated and I could request a refund. I asked again why I was not told what I had done wrong and he said to review the terms of service and this ticket was now closed.

Sinemia wants to give me a $30.50 refund now. That refund doesn't take into account that I spent $15 for the card I used it three times when expecting to use it for a whole year.

The refund also charges me full price for every ticket, not the $2.66 per movie each month which equals the $7.99 a month for 3 movies which is what I bought. No offense, but I never would've paid $17 to see the Grinch. At $2.66, I felt ok to see the Grinch but would not have at $17. In charging full price for the movies, I would only receive $30.50 back of my $117.82 spent when it should be a minimum of $86.91 or more because they fraudulently cancelled my account.

When I told my fiancé about my issue, it seems that Sinemia falsely cancelled many accounts when users tried to reserve Captain Marvel.
https://***

Here's a media article on Sinemia randomly cancelling accounts.
https://

I paid the one year membership and Sinemia terminated my account after 6 months and kept my money.
I paid the one year membership and Sinemia terminated my account after 6 months accusing me of some vague misuse. They later sent me a transaction history in which they charged me FULL PRICE for the movies I used their service to watch. Sinemia now claims that my "plan's spending exceeds what has been paid for the plan." So now they are keeping my money. They do not honor the terms of their agreements and they steal from their customers.

I want a refund (instead of my account reinstated) because I have no confidence that this company intends to honor any agreement it makes.
Sinemia Username:

Signed up with Sinemia for a 12 months membership (3 movies/month) and after 4.5 months my account was terminated without cause and no refund provided
On 10/31/18 I purchased online from Sinemia (sinemia.com; "the company") a 12 months membership (paid $107.88) which allows the user to acquire 3 tickets per month for free (as advertised by the company, which later I found out it was misrepresented, as I also had to pay convenience fees) to watch 3 movies per month (2D format).
Upon payment, I received the following email (the same day) stating the following: "We have received your payment. We are now taking the necessary steps to activate Sinemia Cardless for your account and this could take 1-2 weeks. You may choose Accelerated Cardless Activation on your membership page here and start using your plan instantly." I chose to follow the link and paid $9.99 to instantly activate my account.

Upon account activation, through the Android app, Sinemia allowed me to use their service and provided a card number to be used to buy my tickets in advance (due to the lack of a physical card, tickets could not be bought in the cinema). Not only I was responsible for the convenience fees associated with buying advance tickets online (which were charged to the credit card I provided when I signed up for the service; $1,80 for each occurrence), but Sinemia also charged me a $1,50 processing fee for each occurrence.

On 12/17/18 I also paid a $14.99 fee to receive a physical card from Sinemia which in turn would allow me to buy tickets in the theater w/o any additional fees, rather than buying them online and paying a convenience and processing fee each time.

At some point after creating the membership, the company introduced a check-in requirement while at the theater within their phone app, stating that if not done within a certain period of time, a missuse fee will be charged. Unfortunately, one time (on 2/9/19) I forgot to check-in and a missuse fee was charged to my account and was paid immediately; the fee amounted to the full price of the movie ticket ($12.05).

Early March, when I attempted to use the company's app to reserve a movie ticket, I was prompted with a message notifying me that in order to prevent fraud, I had to submit a copy of a picture ID and a photo of myself holding said ID next to my face for identity verification. I complied with this requirement and on 3/11/19 I received the following email from Sinemia: "Following our earlier identity verification request, you did upload a scanned copy of your government issued ID and/or ID verification photo as required. We thank you for your efforts. Fortunately, we were able to verify your identity based on the documents you have provided and your account is now ID verified. We do not require any further action at this point. We hope you enjoy the movies with Sinemia... Regards, Your friends at Sinemia"

Lastly, on 3/15/19, when I attempted to use the company's app to reserve a movie ticket, I was prompted with a message notifying me that I cannot do so and that I have to visit the membership page. Upon logging into my online account, a message notified me that "Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated." No further explanation was given to me.

They cancelled several members membership for no unclear reasir. They said I committed fraud which violated the contract and cancelled my account . I
I paid $275 for membership for 12 months. I only used membership for 5 months. I'm owed 7 months @ $2 =154 they want to give me $11 only total refund. I want to get a full refund because my menmembers was cancelled with no reasonable doubt. They cannot prove to me where I committed fraud. Which I did not , I payed for all the transaction I used .

Sinemia will not provide refunds when the app is unable to render services. They also charge a number of hidden fees.
I went to Regal Opry Mills in *** to buy a ticket in person for the film "Fighting with my Family" on 2/23/2019.

Upon arrival to the box office, I discovered my membership has been temporarily deactivated due to their new government ID Verification. It said I needed to provide my ID in order to return my service. I was never informed of this by the way. But I stepped out of line to complete this process.

My movie started in about 15 minutes so I was up against the clock for this. Upon visiting the website I discovered that the section that I was supposed to visit in order to complete this process was not working. I received a page not found error.

Because it was so late, I went ahead and bought my own ticket, and would seek a refund later.

After contacting Sinemia, I was told Sinemia does not give refunds. I already knew this would be the response as just a month earlier I was charged a misuse fee by Sinemia when the app didn't allow me to check in. I had to threaten to report them to the Revdex.com just to get that fee waived. So this set a precedent that Sinemia does not refund even when their app fails to provide the service your paying for.

But for this instance in particular, I was told they would not provide a refund, but would add an extra movie day to my subscription. My membership is $8 a month for 3 movies. Thats roughly 2.50 a movie. The ticket I had to pay for that day, was $14.52. So 2.50 vs $14.52 is not a fair trade in my estimation. Especially since I would be paying to have an extra movie day that I didn't need. So I would like a refund for this purchase, and to somehow institute some protections for the customer in the event that this happens again.

I've been a member since August of last year. I've had 4 instances where I had to pay out of pocket for a ticket because the app failed. Every time I have contacted customer support and have been given the run around. This was the first time where I was actually told that they do not give refunds. I think this is unacceptable business practice, and they need to be investigated.

They charge a number of hidden fees to use their service. They charge you extra to start the service early. Which seems to be a ploy to get you to pay extra rather than wait for the obscenely long month for your membership to start. They also charge extra to receive a physical debit card. Something that no other business does. They charge you $2.80 every time you buy a ticket in advance. They charge you $15 for failing to check in, even when the app won't allow you to.

Please investigate this company, and protect the customers who feel like they have to prove they are innocent before Sinemia will even respond to their complaint.