Sinemia

They've broken a pre-paid annual contract 7 months into our agreement with no explanation and no refund.
In August I pre-paid approximately $200 for an annual subscription to Sinemia that was to guarantee 2 pairs of movie tickets per month, fees included. Later they began charging purchase fees every time I would redeem my pairs of tickets, but at the time I did not complain. Then 7 months into our 12 month agreement they cancelled my subscription with no explanation. They provided a list of possible issues with my account that could have resulted in cancellation, but did not specify which applied to my case, and in any case I have not used my subscription fraudulently. They informed me I was not eligible for a partial refund because the services I'd enjoyed so far were worth more than the fee I paid. But that wasn't our agreement. Our agreement was $200 for 2 pairs of tickets for 12 months, and they have not delivered on it.

Account termination without informing proper reason and many hidden fees implemented after the purchase of yearly subscription service.
I purchased a yearly subscription in August 2018 for 2 movies a month, and have adhered to their terms and conditions. Since the purchase, Sinemia has added on two hidden fees (processing and convenience fees), a dubious requirement for an ID and a selfie photo with said ID card, and an opaque ticket purchase process. On March 15, 2019, I was informed that my account was terminated "for fraudulent activity" when I was trying to book my tickets through the app, after about 6 months of a subscription of what was supposed to be a year. I contacted the company and all I got was an automated response, with no specific detail on what the supposed "fraudulent activity" even was. I have adhered to their T&Cs and have not engaged in fraudulent activities as they stated. I specifically: did not let another user use my account, did not "spoof" my location using GPS, and I made sure to check in as they requested with every movie ticket purchase. I have only received half of the time subscription which I paid for, and I see no valid reason for this termination. I am looking to at least get a refund for the 6 months unpaid - I will not offer their form a refund which calculates how much money was spent on tickets using their card. I paid for 12 months of service with 2 movies per month, and I have received only 6 months' worth, and this amount (~50% of the $120 paid) is what I expect to get as a refund.

Purchased a 1 year subscription. Service was terminated after 2 months without any explanation. Company does not have a customer service number
Purchased a 1 year subscription. Service was terminated after 2 months without any explanation. Company does not have a customer service number. Company does not return any emails.

My account has been suspended since December 2018 and still didn't get any refund for it or it hasn't been reactivated.
I subscribed for Annual Sinemia membership on August 2018 and after a couple weeks I subscribed they changed the terms and started charging me $1.80 extra transaction fee every time I used the service. I disputed this amount through my credit card company and then they suspended my account on December 2018. I haven't been able to use my account since then, which I already paid $179.88 for. I tried to reach them multiple times via e-mail to get this issue clarified but every time they say that the service is non refundable and stop responding after. Right now I'm pretty much stuck with the payment I made with not being able to use the service at all.

My account was terminated by Sinemia automatically. When asked about why I was removed the support team said - the system automatically removed me.
Sinemia system terminated my account automatically for violating the terms of service. I reviewed my usage/transactions history and I think I never misused any terms and conditions. I just wanted to know why I was removed by the system when I didn't do any mistake. It's just frustrating. I tried to reach the support team and I they closed my ticket completely pointing the reason to the system.

Sinemia email address - ***@gmail.com
Plan purchase date - 11/27/2018

They are claiming we and thousands of others have committed fraud and refuse to talk to us about it. There is no customer service.B
We signed up with Sinemia in November 2018 to see three movies a month for approximately nine dollars a month. We don't think that we have done anything wrong, we have certainly not seen more than three movies a month. We do not know how to get in touch with the customer service department . There is no phone number on their website given to talk to anybody, and they will not return of the email and explain anything . We were told that somehow we committed some type of fraudulent activity but we do not know what it is . That is why they say they are terminating us as customers . We just want to know specifically what we did wrong. From what we understand set of Mia has done this to thousands of other customers .

Sept 2018 prepurchased 1 yr sub to Sinemia; was terminated in March 2019, Sinemia will not provide what fraud I am accused of.
On 9.5.2018 I purchased a year movie subscription plan from Simemia. It was for two individuals to see three movies a month (one could be in 3D IMAX) for the price of $359.88. We were able to use our account with no issues until the evening of March 14th 2019 when we received an error on the App for Sinemia to purchase tickets. It redirected us to Sinemia's Webpage. Upon logging in I was told my account had be terminated due to fraudulent activities. I have emailed Sinemia (they have no telephone) on March 16th and 17th. I asked to be refunded the 6 months for the portion of the contract that was unfilled by Sinemia and an explanation of why my account was terminated. ***, emailed back with this response as to why my account was terminated: "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information". I have not committed any fraud in going to the movies other than seeing my allotted three movies per month. I feel I have been unjustly targeted and my account wrongfully terminated because I am using the service and costing Sinemia money. I seek to have half of the membership fee, $179.94, in full without any penalties or the cost of PREVIOUS movie tickets being subtracted from the prepaid amount. I paid for 1 year of seeing 3 movies per month for 2 people, that is 72 movies for one year. I only was able to see 15 of my allotted 72 movies. Sinemia is not rendering services paid for.

They terminated subscription. Promised pro-rated refund. Link to request refund does not exist on their site. So-called "support" now not responding.
Paid $120 for 1-year subscription on 11/24/18. Service was to include the ability to view 3 free movies per month at a movie theater. Service worked fine for the first few months. Late in February 2019 they asked for identity verification so I uploaded the documents they requested (a scan of my drivers license and a photo of me holding it). On 3/4/19 they requested that same information again which I, again, provided. On 3/14/19 I received an email advising me that they were unable to verify my identity and my account had been terminated.

I contacted their support team via Twitter (the only method of contacting them with any kind of response) on 3/14 and was finally advised on 3/17/19 that the cancellation was done by an automated system and that they were unable to tell me why. I requested they reinstate the account or, if that was not possible, they create a new one and continue the remainder of the one year subscription under that new account. I was advised that they could not do that and that I would need to request a refund via their site.

The refund would be the original $120 paid less the full price of any ticket I received through their service. This "resolution" would, therefore, be retroactively charging me full box office price for what was promised to be "free" movie tickets.

Upon trying to request said refund, the method they advised me to use to request the refund was non-existent. I contacted them (again via Twitter) to advise them their site would not allow me to do as advised. There has been no response to that. Also, they now seem to have blocked me on Twitter preventing any possible future communication. They have no phone number listed for support and they have never answered any of the numerous emails I sent to them.

Membership wrongfully terminated without cause or refund.
Paid for a 12 month membership (full year payment upfront). Account was then terminated within the first two months without refund for my membership. Sinemia says it terminated my membership for "unauthorized use", but would not respond to my inquiry of what I did that was unauthorized. I have reviewed the terms of my membership and have not committed any unauthorized activity in the two months I had the membership. Sinemia is now unresponsive to my requests for more information and my requests for a refund.

I was excited to try this service but the company app didn't work and they over-billed me. I wanted to contact them but there is no phone number or address other than email. I have sent them 5 emails over the coarse of 3 weeks but they will not respond. I first asked for help and refund of over billing. I later asked to cancel and get a full refund. Either way they never respond or do anything to help.
Product_Or_Service: movie subscription

Sinemia terminated my 1 year subscription with no proof or justification. Sinemia illegally tried to charge me a convience fee.
I purchased a year long subscription with Sinemia on October 12th for $119.88. The subscription was for 12 months. My subscription was falsely terminated March 15th. They stated the reason for my termination was for the following...

1. Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
2. The use of multiple Sinemia accounts in the same device resulting in financial abuse
3. Reasonable suspicion of fraud and/or abuse
4. Sharing one's Sinemia membership information to purchase tickets for other persons.
5. Manipulation of location data resulting in deceptive ticket purchases

I have not commited anything stated above. They have terminated my account without any proof. They also are not responding to me, and never directly informed me of my termination via email.

I need a refund for the remaing months of my subscription because they have unjustly terminated my subscription.

Also, I have been buying tickets from archlight movie theaters which do not have a convience fee, yet Sinemia charged me for a convience fee. Charging me a convience fee is a breach of contract.

This company promised a 12 month movie subscription, took my money, and then cancelled my membership without cause. FRAUD

Sinemia abruptly terminated my prepaid membership without providing any detailed information or proof that I violated their TOS (I did not).
I subscribe to Sinemia and paid for a year in advance for the movie ticketing service. I have had issues before with the App not working or allowing me to check in properly. I have received threatening emails and been issued "fines" by the company which will not respond to me. I have filed a response with Revdex.com before as well. I tried to book a movie today and after the attempt, my account was terminated. I did not violate any TOS and have not even used the service in weeks! I have already joined a class action lawsuit and will not accept anything less than a full refund of my money paid in advance.

Signed up for 12 months prepaid. Terminated my account without any explanation or proof and without refund. Demanding refund. Not requesting service.
I signed up for Sinemias 12 month prepaid service on 11/26/2018. 2 months after using the service, my account was terminated without prior notice, explanation or evidence of misuse. After researching, there are hundreds of other consumers also complaining about this business mal-practice. I want my refund for the unused portion of the plan- The company refuses to respond to my questions, refund requests or anything for that matter. The customer service is non-existent.

I would not return to this business should they prefer that. I just need the refund for my unused part of the 12 month subscription (10 months worth which equates to $150.00).

I am willing to speak to media about this. I will pursue with all my energy and efforts if a resolution is not reached at.

Sinemia cancelled my membership without cause. They accused me of fraud but provided no prove or further information.
I purchased a one year membership in advance. Several members of my family have one as well. I submitted my identification documents for verification when they asked. I have used the service to purchase movie tickets regularly for myself. I have never engaged in fraud. I just learned that they cancelled my account without warning claiming that I engaged in fraud, but they would not provide specific information. They are keeping the remainder of my subscription price.

Account was terminated with no proof of violation of terms.
On March 16th, I attempted to use my sinemia cardless account to buy an advance ticket for the movie tomorrow. Upon hitting the confirm button, I was given an error and directed to the website. The website informed me that my account has been terminated due to an unnamed violation of terms. No specifics were given. I attempted to contact the business through their Twitter and received no response. Afterward, I looked further into the issue and discovered that hundreds of other sinemia members were experiencing the same issues. I have never used the card in correctly, have always checked in to my movies, even went as far as to provide identification verification when they ask for it a month ago. There is no reason my membership should have been terminated. I would like the refund of the last 7 months of my contract. I had paid the advanced yearly subscription for $9.99 per month.

They cancelled my subscription for no reason

Cancelled my membership without cause halfway through my annual contract and refused to explain why.
I purchased an annual membership from Sinemia on 9/17/18 for $119.98, and later purchased a physical card for $14.99.

My membership was canceled without warning on 3/16/19. I have complied with all their rules. They twice requested photo verification with my ID, and I complied. They later emailed me that the identification I had provided was acceptable and that my account was in good standing. I even paid their ridiculous processing fees wit little complaint.

Sinemia asked me to check in after each ticket purchase and, with one exception, I did. (I realized my error 30 minutes after the time window closed and immediately followed up by emailing an apology to customer service accompanied by a photo of my ticket stub proving that I had seen the show I had reserved a ticket for.) I heard nothing else about it.

One week ago, when I purchased a ticket for what would be my final movie purchase with Sinemia, I was asked to donate a "tip" of $1, $2 or $5.

I declined. The next time I attempted to purchase a ticket, I was told that my membership had been terminated.

I believe that Sinemia is acting in bad faith. The only explanation they have given is that the vague and uninformative statement that their system has detected "examples of your membership use that violates the terms of service."

I believe they terminated my account for the sole reason that I was about to pass *** break-even point and become unprofitable for them.

The website says that Sinemia will provide a refund of the difference between my membership fee and the cost of the tickets they have purchased, but in my case, that will amount to either no refund or a very small refund.

But, that isn't the deal I signed up for. I signed up to receive three tickets a month for an annual price of $120.

I lived up to my end of the agreement and I expect Sinemia to live up to theirs.

My account was cancelled without just cause. I want a refund on the remainder of my yearly subscription & giftcard balances that are useless now.
I purchased a yearly subscription from Sinemia on 11/25/18 for $95.88 using my credit card that included 3 movies per month in a 2D format. I then added a rush (+$9.99) on the cardless activation to my account because I had no way to use my account until it was processed. A follow up email stated that it could take 1-2 weeks to process. This fact was not disclosed before purchasing so I assumed I would be able to use the account the day of purchase.

My account is registered through Facebook login to ***@aol.com, username: ***

On 2/12/19, I purchased a discounted giftcard for the value of $25. I payed $17.50 on my credit card for this giftcard with the intention of using it to cover the convenience and processing fees that are part of the Sinemia system. On the same date I did not complete the steps to check in and paid the full price of the movie ticket as a fee. So this giftcard should have a full balance & I am owed a full refund.

To date I have successfully used this service to see three films: Once on 11/30/18, 1/5/19, and 2/17/19. The total value of this tickets is ($12+$15+$15) $42.

On 3/16/19, I went to reserve a movie ticket and was notified that there was a hold on my account that required checking the desktop website to view. I logged on to find that my account had been cancelled with a notice stating:
"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases"

Note: I received no email noticed of this cancellation. It was discovered when I intended to use the account. I have not used the account since 2/17/19 so I am not clear when my account was actually cancelled.

I have not violated the rules as described and as such would like a refund of my purchases less the ticket value spent. The website claims to offer this but they have not delivered or notified me appropriately. I completed the refund form on their web page but it is having an error saying my form cannot be submitted.

Sinemia owes me the yearly subscription fee less ticket value ($95.88-42 = $53.88), the activation rush fee ($9.99) and the giftcard fee since I will not be able to use it after my account has been cancelled and blocked ($17.50).

This is a total of $81.37.

Sinemia terminated my account without any reason
Sinemia terminated my account without any reason. They introduced convenience fees that is not applicable to me as I have theatre membership. When I try to contact them to resolve problem they just terminated my account.