Sinemia

Sinemia has wrongfully terminated my 1 year subscription and refuses to clarify why. There has been many past service issues as well.
For username: *** with email: ***@pacificu.edu. I was one of many whose account was terminated when I tried to use it on 3/15/19. I got the same message from Sinemia indicating it was terminated for misuse, which I never did. I had paid for 1 year of the subscription service and only received nearly 4 months of its use. Among those 4 months I have also had service disruptions and issues with the Sinemia App that did not allow me full use of the benifits. There were hidden fees during that time, and I even bought an extra Sinemia card once it was implemented to reduce fees, but I didn't even get to use that long enough to get the value back.

Without any proper justification or proof they are terminating users account. They have been doing a lot these days and they just be questioned.
Without any proper justification or proof they are terminating users account. They have been doing a lot these days and they just be questioned.
email account: ***@gmail.com
payment amount: $119.88
method: visa debit

Sinemia is now requiring me to upload a copy of my government issued ID and a copy of me holding the ID to use the account.
I was all for Sinemia despite the constant changes. When I signed up I was suppose to receive a card...it never came. Then I opted for the "cardless" option so I could actually use the service I signed up for. The first couple of times it did not work and a few theaters were not listed nor the premium screen options. Then they role out the fees "per ticket" (I had Sinemia for 2) so now I have an additional fee to pay when using the service. THEN - I go to purchase tickets and get the following notice:

(Begin Of Message) ID verification required - Awaiting documents
We did not receive all of the necessary ID verification documents within the required time frame and you have been granted an extension period to upload the missing items. Please upload the required documents and start the ID verification process as soon as possible.

Once you upload the necessary documents, you will be able to get your tickets as usual. If your documents are approved, this means you are ID verified and you do not need to take further action.

If your documents are rejected and we are not able to verify your identity through the ID verification process, your account may be terminated and the cost of the tickets you have used during the ID Documents Review process may be charged to your payment method on file. You will be notified of the outcome once your documents are reviewed. For more info, please click here. (End Of Message)

Like an unwise person; I initially followed through with the new request and kept receiving notices that it was declined or something was not right. I am hesitant to use the service because I do not want them charging my card for any tickets. Tried disputing for the "remaining months" but they replied and the charges were applied back to my card. At this point it is money gone. It was nice while it lasted. I will not continue to upload copies for my government issued ID AND a picture of me holding the ID. Now I have not been able to use the service since February and had through May left.

They have wrongfully cancelled my 2 accounts. I have full documentation to prove otherwise and will not respond to any attempts
They have cancelled my 2 1-year memberships. Both without reason and both they will not respond to. I have joined my name now to a class action lawsuit and I am compiling locals to join a local civil suit and am pursuing other such groups in NY and CA through associates there.

Sinemia is terminating accounts for violating their terms of use when no violation has occurred.
I bought my annual 3 movies a month membership in November 2018. Originally it was about 118 dollars. I have used it how it was intended to be used. I checked in every time at the movies. Even paid their stupid 1.80 fees each time. Then they asked for ID Verification, a photo of your Driver's License and a picture of you holding it up to your face, they said I was verified. I bought a 50 gift card for 35 dollars from them to use to pay the fees because they had a sale of 30% off the gift cards, which was a good deal. Then when I went to go use the gift card you had to pick your credit card and the gift card and my gift card wasn't being charged, my credit card was. This was eventually fixed. I tried contacting their customer service, which is terrible, to get a refund or at least to charge my gift cards instead. I tried multiple times, through their website, email and social media. Didn't hear anything back. They then started charging a convenience fee of $1, which you used to be able to say the movie theater app didn't charge fees, which was true because buying them through Facebook they waived the convenience fee. So they charged even more. Then all of a sudden when I was close to breaking even I got terminated for no reason. They couldn't even email us to tell us this. My family and I were going to buy movie tickets for today and that is when we discovered it by logging into our account on the website. I really thought I liked this company because of how many movies I got to see then I normally am not able to afford.

I had subscribed for a Yearly plan with Sinemia to watch 2 movies/month for 2 members of my family. They have terminated my account without any violat
I have never misused Sinemia App not violated any terms and conditions of the annual plan. However, I see that my plan is terminated when I tried to book tickets for a movie this evening. I had received an email today morning saying that ID verification is successful and no further information is required from me.

I had so far watched only 5 movies (2 people) out of 8 movies (*2 ppl) which I am allowed to watch so far. I had checked-in for every movie properly in their App. I have the receipt of all the movies I have watched so far except one.

I had paid $311.88 on 11/21/2018 and another $9.99 on the same day for cardless activation. I have paid $1.8 2 for all the movies & another $30 towards a $35 worth of Gift card on 12/24/2018.

't use their service for weeks at a time

my account is wrongfully terminated
I have been using Sinemia for last 3 months. I paid for 1 year service. today, my account is terminated citing fradulent/suspicious use. I have not misused the service or did any fraudulent activity. When I reached out to support team, they refuse to give a valid reason. the service allows me to watch 3 movies per month. I have watched 7 movies so far. now, they are charging for all the 7 movies before refunding remaining amount. This is unacceptable as I wouldn't have watched 7 movies if I didn't have Sinemia and I am losing money. I feel like Sinemia is terminating accounts of customers who use they service regularly. it costs them to maintain such accounts and they are terminating those accounts without any explanation

NO STARS...Terrible business! They STOLE my $360 membership fee after 2 months by terminating my membership based on fraudulent activity detected by their "automated" system. Only it was conveniently terminated after the number of movies I saw (20) after 2 1/2 months of an annual membership cost them more than the $360 I paid. Now they say they ***'t refund me the remaining 9 months because they are charging FULL PRICE for the movies I already saw so there is nothing left. I also bought a $100 gift certificate from them to use to pay all the additional fees they charge, but don't advertise, and the WON'T refund that either! This is the WORST experience I have ever had with a company!!

They just cancelled my membership for so reason whatsoever. They said there was fraudulent use. Not true since I did everything correctly including always checking in before movies. I basically only used two theatres and never did anything wrong. I have sent them several emails but there is no answer. They figured they were losing money on me so they just cut me off with no reason. Shame on Sinemia. Wish I could give 0 stars. Please stay away from Sinemia because they will rip you off too.

Horrible company. They charge you the entire year and disregard any gift cards. Then they will shut off your account and not let you use it. How *** they still be in business? This company needs to be closed down. I have never been taken advantage of as this company has done to me.

If possible I would have given 0 stars. Sinemia is a big fruad and total BS company. I got the membership in Dec 2018 and paid $107.88 upfront. My plan included 3 movies per month. I regularly used to check in for every movie. Then they began charging $2.80 for each movie which is again a complete BS. They never said they will charge $2.80 for every movie. Also I paid $10 extra so that I *** use my sinemia account immediately. I never shared the subscription or used the card inappropriately. I even dutifully sent them photos of my government ID when they requested it - and the photos were approved. Never once did Sinemia cite any problem at all with my use of the service. But today my account was terminated for completely unexplained "fraudulent activity," and Sinemia now wants to charge me FULL PRICE for every single ticket purchased with the service movie tickets I would have never purchased in the first place if I didn't have the Sinemia subscription. I paid for this service and went through all their increasingly-annoying requirements because I'm on a budget but love movies. Now, instead of saving money, Sinemia is ripping me off for hundreds of dollars. They are terrible. Stay away!

I had been a Sinemia customers since 05/4/2018. I could watch only 4 movies so far.(Sad! Sad! Sad!)
And they just terminated my service because they *** not verified my ID.
This is a very frustrating and unfair. I feel I have been robbed and scammed by this company. This is a dishonest business practice and I do not recommend anyone to use their services.
Worst company!!!! Do not join Sinemia!!

Sinemia is by far the worst and most shiesty company I have ever interacted with. If you are thinking about buying this subscription service, don't. I switched to Sinemia after Moviepass *** going downhill thinking Sinemia couldn't be worse, but I was terribly wrong. Sinemia randomly canceled my subscription because "the system has detected examples of your membership use that violates the terms of service," which made no sense because I have only ever used the service to watch movies and have always checked into the theatre. When I contacted Sinemia to find out why they terminated my account they said "We see that your account's been terminated by the system automatically. Unfortunately we cannot provide any further details as we do not have access to such information." They terminated my $216 annual subscription (not including their abundance of hidden fees and my physical card cost) after 4 months with no real explantation whatsoever. And to make things worse, I was only credited $31. Sinemia's customer service is horrible and they take multiple days to get back to you. Their app is extremely clunky and it's navigation is illogical. The check in system needs to be reworked. I really wish I could say one positive thing about Sinemia, but I honestly ***'t think of one. DO NOT get suckered into this service. Do yourself a favor go with another movie subscription service. Sinemia is not worth the stress.

Sinemia has issued two holds on my account for not checking into a movie, and treated me as a delinquent, when I have checked into the movies and watched them fully. I've watched perhaps a dozen movies through Sinemia and have been constantly frustrated by unintentional and possibly intentional barriers to me using their subscription service.

Their support system doesn't comprehend the messages I send them and issue canned responses that do not address the issue. I've requested that they cancel my subscription, and they ignored the request.

It was a decent service until they just cancelled my account with no reason and no refund.

Terrible, fraudulent company. Changes the terms of use for members constantly. Added fees (that were not in the original terms), then requires identification, then charges more fees if you forget to check-in / suspends your account. Customer service is non-existent and impossible to reach.
SHUT THIS COMPANY DOWN.

This company is a terrible business. I have had the unfortunate of being taken advantage of all these miscellaneous fees. Seems Everytime other time I go to use my membership, they find a new way to charge me a new fee.

I need to find a way to get them to stop. I'm going to contact the Revdex.com tomorrow and try and join a lawsuit against them. They should never be allowed to get away with this.

If I could rate 1/2 a star or zero star I would. Was on my 2nd year of an annual account despite several hiccups. Was cancelled at the beginning of my 3rd month for a vague reason of "fraudulent activity". I'm not the only one who has experience it. Also no longer offered a refund bc they have no record of it. Luckily I have emails and receipt to support my end despite the fact that they do not offer invoices even when requested.

People should be warned of Sinemia's beyond questionable business practices. Sinemia is a company looking for ways to get more money from its subscribers and when they no longer ***'t, Sinemia will terminate their account and will not provide a prorated refund for the full annual subscription fee they have paid even after only a few months of having their accounts open.
Companies such as Sinemia should not be allowed to do business. I would rate them zero, if not a negative amount of stars.