Sinemia

Sinemia initially worked well and I had been happy to use them after the MoviePass *** even with the cardless fees and the fee for the physical card. However, my account was wrongfully terminated recently. I am a high volume user, but have followed all of the rules as set out by Sinemia. Their response to inquiries is frustratingly slow. I received an email today with their proposed refund. However, upon review of the charges, I am being held responsible for all of the extra charges they imparted on me and it would have been cheaper for me to just go to the movies normally, without the Sinemia membership. It is simply false advertisement and incredibly frustrating. I am only 4 months into my year-long membership. So incredibly disappointed.

This company engages in fraudulent practices. I purchased a 2-year plan in November 2017. I loved the service and was very happy with Sinemia. I recommended it to many friends and family members. Unfortunately, things began to go downhill as they introduced numerous additional fees and charges suddenly, without warning, and applied them not just to new accounts, but to existing ones. However, I still liked the service and continued to use it.

Then on March, they began purging older accounts who had gotten in at a lower price point. This included my account, since I purchased the plan back when it was less expensive. They did this under the false premise that I had engaged in some kind of fraudulent practice (of course, without specifying what they were talking about, since I never engaged in any fraud). They then DENIED me any refund, despite only providing 15 of my 24 months of service. In other words, they stole over $150 from me (I paid $407 in Nov. 2017 for 2 years of service).

I would urge others not to deal with this company. They constantly change terms and introduce sneaky additional fees that undercut the value. Their communication went downhill as more customers signed on to their service. And the nail in the coffin is purging accounts under false premises. If you do sign up with them, DO NOT PREPAY since they *** terminate your account at any time for no reason, and will say its because YOU are engaging in fraud when in reality, it is Sinemia engaging in fraud.

One of the many people who's account was fraudently terminated. I doubt that I'll get a refund or have my account reinstated. Better off using AMC's service or something like it instead.

Multiple problems, no customer service (in 6 attempted contacts not one email or web request was ever followed up), changed the terms of service several times after signing up for a one year pre-paid account - increasing costs and then adding a VERY sketchy ID verification requirement that they rejected me on AFTER I uploaded a copy of my government ID. I don't trust them at all and will not be renewing.

Sinemia suspended my account for no reason. I have followed all of the terms and conditions and my account was closed with no explanation. I've tried to contact Sinemia and the company has not responded. Stay far away from this company.

Terrible company. They charge fees at every turn. Customer service won't respond to email unless you post on a social media site publicly.

This company is a scam. I paid for a full year subscription upfront and had my account terminated for no reason WITHOUT A REFUND.

My account was terminated 4 months into my annual membership. I followed all the rules. It seems like they terminated me because I was watching my 3 movies a month and costing them money after 4 months. This is a scam company, total fraud.

If I could give them 0 stars, I would. Attempted to order tickets to see Capt Marvel yesterday and I received the 'Termination' notice due to violation of the ToS. Funny because they never actually show proof of the violation, they just say that you did. Well telling someone something and actually showing proof of it are 2 different things. They are no different from MoviePass *** my book. Just another company that realized they overstepped their bounds by offering a service at such a low price and now they are using any and all means to get out of it. I'm not going for it. My plan is to pursue legal action, I'm even considering joining the class action lawsuit that is already in progress. Companies need to know that if they expect loyalty then they must reciprocate it as well. They also need to learn that a contract is a legally binding document and you ***'t just wiggle your way out of it because you realized that you got the short end of the stick!!! They called me a fraud when the only fraud here is them!!!

Sinemia is terminating pre-paid annual membership with no warning or clear explanation and offering a refund of only some or none of the pre-paid fee
I would like to report consumer fraud being committed by the company Sinemia.com, which purports to provide the opportunity for paid subscribers to use their proprietary app to buy movie tickets at what amounts to a discounted rate. Sinemia offers both month-to-month or annual subscriptions (the company encourages its "discounted" annual plans.)

At the end of January, I prepaid for an annual subscription starting Feb 1 that allowed me to purchase up to 30 movies per month. I had spent the previous 2 months as a month-to-month member at $8.99 per month. Although there some glitches when using their app, it worked basically as intended and I bought 6 movie tickets in February. I was also asked by Sinemia in early February to submit proof of identity a photo of my a government ID (I use Driver License) and a photo of myself holding my ID which I did and which Sinemia accepted.

In March, during my first attempt to buy a ticket that month, the app wouldn't allow my purchase to go through, so I contacted their customer support via Twitter direct message, the only way to contact them (they have a customer support email but I had limited success getting a response that way. They have no phone number available for customer service). Sinemia informed me in their response that my account had been "terminated" and advised me to log into my account on the website for more information. When I logged in there, I saw the message copied at the end of this email (I had logged in earlier that day and had seen no message on my account page).

I committed no fraud and did not violate their terms of service. I followed the rules of Sinemia. They refuse to tell me what the fraud I allegedly committed is, when it occurred, or when they discovered it. The refund they offer is unacceptable and may amount to nothing: It allegedly is the annual fee I paid (I paid $168, which was $240 for the annual price at the time, less a 30% discount they were offering then if you purchased and used a gift card, which I did) MINUS the face value of the tickets I purchased. I purchased 6 tickets under my annual plan (face value roughly $90 face value, and I also purchased 4 tickets when I was on a month-to-month plan). Depending on how they calculate my "usage," I will likely end up with little to no refund although I paid for 12 months of service and received just one month (I did not pay for a specific number of tickets; I could purchase anywhere from 0 to 30 per month for the same fee).

This company is scamming customers via this "termination" of annual accounts citing undefined "violations." These unjustified mass terminations are being discussed actively on social media (see, for example, https://www***/) and have been covered by the mainstream press (see https://www.*** and ***).

Please advise on how to proceed. This company alleges it's based in Turkey, but is aggressively recruiting members in the U.S. and other countries.

Thank you for your attention,
***

Here is the note they left on my Sinemia.com account page:
"Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not

Sinemia is fraud company. If you took annual subscription, they will just cancel your service without any authentic reasons.
I bought Sinemia annual subscription in April 2018. They took 2 months to activate my service and then finally activate my account after 2 months. They dont have a good customer service. Last month, the terminated my account giving me literally no explanation or any specific reason why they did it. I emailed them and they dont reply to any emails. I have tried to reach out to them on phone and they also dont reply. The organization does not have service representative. It is one big scam and they make people believe that you they provide great service.

There service doesn't work sometimes and they don't respond to any customer inquiries. I have sent around 10-20 messages and I have heard nothing back
I have been very patient with Sinemia's service. Recently I bought a gift card to be able to use for fees and that doesn't even work. They never respond to messages. I purchased the gift card on Tuesday March 12th. I paid $40 for a $50 gift card. I paid for the gift card with a credit card.

My account was terminated by the system automatically.
I had a yearly plan with sinemia starting November 2018. My account was terminated by the system automatically. When I contacted them via email they say "Unfortunately, we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit www.sinemia.com/terms for the terms of service."
I have only booked tickets for myself, always checked in followed all of the conditions. There has never been a fraud from my end. They do not even provide a refund . It has been only 4 months. This is highly unprofessional way. On top of all this I did not receive any notice, it is only when I decided to book a movie today and I could not I figured this out. What kind of customer service is this?

Falsely terminated my account for fraud
On Oct.15,2018 I purchased a years Premium membership to Sinemia's movie plan in the amount of $359.88. On or about March 6, 2019 I tried to purshase a movie at Regal Cobblestone Theater in Elyria, Ohio but was unable to using the Sinemia app. I received an Error message saying that I needed to contact Sinemia concerning an issue. When I logged on to my account on my computer, there was a message from Sinemia stating that my account was terminated for fraudulent activity. There is no number to call or way to dispute this false claim so I followed the link and sent an email to which they responded that they had closed my physical card that I use to purchase my movies. I responded asking them to explain or at least let me dispute their claim. I have not heard from them since. I also asked about refunding my unused portion of the money I paid in advance. Again, no response. They owe me something in the amount of $210.00. Each month was around $29 and I only got to use Sinemia since mid October, 2018 and only once in March 2019. I've seen online a lot of people that this is happening to. They are ripping people off.

Account has been cancelled for no reason at all. Their support will not contact me and consists of only an online form that remains blank.
I have been using this account for many months with no issues. About a month ago, I tried to check in after seeing the movie I bought tickets for. The movie was over two hours long and since Sinemia only gives a 2 hour window to check in, I was not able to check in. Therefore, Sinemia forced me to pay for the movie tickets I acquired through their service. Since I knew their customer service was nonexistent, I bit the bullet and just paid for the tickets. Now, today I tried to order tickets and received a warning that my account has been terminated! A quote from their notice:

"An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases"

Not a single point there applies to me. I demand them to let me know WHY my account was terminated.

I purchased a full year's worth of service. Now, they are going to charge me the FULL ticket price for each ticket!! This is a SCAM!

I do know that they are scamming many other people the same way so there is a class action lawsuit brewing. Trust me, I will be quick to sign up and testify for that!

This is very deceptive practices that are unethical and illegal.

Sinemia is a Fraud. I paid $360 for an annual membership (30 movies a month maximum for a year). Plus they charge $1.80 per movie as a fee. Total collected from me for 21 movies viewed in 6 months: $397.80. Movies average cost about $16.50 in NYC. times 21 movies: $346.50.
The very next movie I bought a ticket for, would have put me over the $360.00 annual fee. Out of the blue. I received an email saying I was terminated for misuse. There was no misuse. I followed procedure. Apparently they have begun erasing high ticket number accounts to save money. There is 6 months left on my membership. They are frauds, offering a phony refund, which would first deduct the retail cost of all my tickets. So, they are ahead $50, and my account was terminated with 6 months remaining so they could avoid losing money. No other reason. There is a REDDIT thread joined by other Sinemia account holders with the same issues: https://www.***/
Product_Or_Service: annual membership movie tickets

Fully Paid Account Termination For No Valid Reason
I paid for 1 full year of service. The service entails 2 movie tickets for 2 people per month(total of 4 movie tickets per month). I had signed the 1 year contract in May 2018. I just got notified last week that my contract is being terminated due to violation of their terms and policy. I asked numerous times via Email and Twitter on what terms I violated, however all I am being told is that they don't have that information. They stated that the system automatically does the termination, so they don't know why my account was terminated. Hundreds of other customers are facing the same issue that I am. We are not able to get any information from the company. The company wants to cancel a fully paid contract and not provide a reason on why its doing so. This is completely immoral and I am not sure how this is legal. Please help me get an answer on this. My user name with Sinemia is *** and associated email address is: ***@gmail.com.

Articles about other consumers facing the same issue:

https://www.***/

https://www.***

Thanks

Unjust cancellation of services
Sinemia cancelled my membership generically stating that I had committed fraud using their services, but provided no proof of wrong doing. They have not responded to any of my requests for help. I want them to reinstate my membership.

They cancelled my subscription without apparent reason and I tried to contact them without any response. I paid for a full year of service.
I have been using my subscription properly and within the terms of service. Also, I paid for an entire year and they are terminating my account after 5 months without reason. I tried to contact them multiple times through email and DM on twitter with no response. I want to continue using the services. Otherwise, I would like to have a refund for the months I have left.

I wish to be refunded.
I wish to have my account canceled and refunded the remainder of my membership.