Sinemia

I CANNOT UTILIZE THE SERVICE I PAID FOR AND REQUEST 1/2 MAY MONEY BE REFUNDED.
I could literally pick every "issue" listed. This company has falsely advertised their services, which are hard to use and full of penalties. I recently explained that I updated my app an hour or two before going to the movies, and yet it still malfunctioned. Then I provided proof that I was there via ticket stubs, yet, this company STILL charged me penaltiesnot to mention all the hidden fees! When I reach out for support, they either don't respond or take weeks to FINALLY respond.

Locked me out of my account until I provide government-issued photo ID; this was not in the terms of service when I signed up - it was added later.
I signed up for a year membership with a company called Sinemia, through which users *** buy access to a certain number of movie viewings in theaters per year. I purchased a two movie per month plan for $120 using my debit card. After my purchase, Sinemia changed their terms of service to require users to send in a picture of a government-issued ID card. Sinemia has locked me out of my account until I provide them with this ID. I am concerned that this company would sell the picture of my face coupled with birthday and address information to third parties, so I refused - but more to the point, this was not a requirement when I signed up for the service. I have contacted Sinemia's support, but in response they refer to the current terms of service. I have pointed out that these are not the same terms of service when I signed up, but I have been unable to get them to acknowledge this.

I tried to start a chargeback with my debit card company, but I was told that 120 days had passed, so there was nothing they could do.

In sum, the issue is that this company, Sinemia, is locking users out of their accounts until they upload information which may be used for identity theft.

Here is an article about this in Business Insider: ***

Here is the terms of service from when I signed up: ***

Here is the terms of service with the ID verification requirement added: *** (see in particular 27.15 - this paragraph is not present in the terms when I signed up)

They have locked me out of my account with eight months to go in the year, and they are refusing to provide any kind of refund, even though they changed the terms of service.

Sinemia took my annual payment but only provides two months service. NO refund no explanation.
We paid $191 on Nov 26th 2018 to purchase Sinemia annual movie pass *** family plan which allows two people to see three movies monthly for 12 months. Since then me and my husband have seen 7 movies total and then sinemia terminated our account in the beginning of March,2019 for no reason. I have contacted them several times through emails, twitter and got no answers. There is no refund no explanation from Sinemia.
Before they terminated our account, they requested my driver license and my photo for security purpose. Now they have collected all my personal inoformation and disappeared

Sinemia fraudulently terminated my membership without cause. They refused to provide "the" reason why and extorted my remaining subscription balance.
On 25 June 2018, I subscribed to a one year Sinemia Elite Plan for two people at the pre-billed cost of $360.00. The plan consists of paying for three movies a month each, including one Premium movie. The plan was set to expire on June 24 2019. Also, I was supposed to receive a debit card to be used for in theater purchases.

Over that period of time I would average less than the total of six tickets each month. Not once did I ever:
1. Use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity.
2. Use multiple Sinemia accounts in the same device resulting in financial abuse.
3. Share my Sinemia membership information to purchase tickets for other persons.
4. Manipulate location data resulting in deceptive ticket purchases (whatever that means).
5. Act suspiciously in a fraudulent or abusive manner.

I did not complain when Sinemia failed to provide me with a debit card and then began charging me usage fees for booking tickets online (my only option). On 28 December 2018, I paid an additional $29.98 for the debit card that was supposed to be included in my membership.

On 17 February 2019, I was blocked by Sinemia from viewing a movie and prompted to login to my account. Once I was finally able to login, I was prompted to provide Sinemia with a photo of my government issued ID and additionally a selfie of me holding it. After several minutes of struggling with the app, I was able to upload the photos and was allowed to purchase tickets. There was no warning of the requirement or explanation of the reason and we nearly missed the movie because of it.

Once again, with no prior notice I was blocked from purchasing movie tickets last Saturday, 9 March 2019. I was prompted to login into the website where I was notified that my membership was terminated. There was no explanation of why my account was suspended just examples of what a violation could be. To add insult to injury, Sinemia did not provide a link to review the alleged violation but a very deceptive link was made available to "Request My Usage History & Refund." This is very deceptive because it forces you to accept the wrongful termination in order to view you usage. Also, Sinemia will do the math on how much you usage I cost their company with each ticket and only repay the difference of remaining $360.00. It's obvious that difference would be $0.00. Furthermore they blocked me from ever enrolling with them in the future. I have signed up family and referred friends to Sinemia and am concerned they too will get the same treatment as soon as they attempt to use there account in the future.

Sinemia does not have any way to speak with their customer support (if they even exist) I have emailed them repeatedly for clarification of the violation they are accusing me of and the right to appeal my termination. Sinemia's response to me as well as many others in the same situation has been a canned-robotic response:

"We see that your account's been terminated by the system automatically.

Unfortunately, we cannot provide any further details as we do not have access to such information. You may refer to the message you see on your membership area for further information or visit *** for the terms of service.

You are eligible for an adjusted refund based on the difference between what you've paid to Sinemia and your spending which also includes the cost of the tickets you have received through your Sinemia membership. If you would like to apply for an adjusted refund, you may click on "Request usage history" on your membership area at ***

Once you submit the form, you will receive your payment and spending details as soon as your report is ready. Please note that turnaround time depends on the length of your usage history.

Please be ensured that we can't share more than what you have been shared via your Sinemia Membership page. For more info, please check rules at *** page."

Sinemia has been the single worst experience I have had with a service. I signed up on October 31 and paid for their service for one year for myself and my wife.

I was not told that we would incur multiple fees in actually trying to see movies every month. In order to "avoid" these fees, we had to purchase a debit card, which took at least a month to get to us. After getting the card, the app did not function. There were times when I had to pay out of pocket for a movie because their "cardless" feature would not work.

No customer service representatives would respond to my emails or messages for weeks, sometimes not at all. I was charged a misuse fee when I had to use my physical card to get a ticket when I was not given a cardless card to get a movie ticket.

After all these issues, I was told to send in a ID verification, which I complied with, but prevented me from going to a movie and using the service. I was approved. Then my wife had to go through the ID verification process, which again prevented us from going to a movie and using the service.

After all these issues, never hearing back from customer services, being charged double with some fees, having to pay out of pocket for services I already paid for, and finding out that Sinemia's charges actually come from Istanbul and I was being charged foreign transaction fees every time I had a transaction, Sinemia decided to arbitrarily terminate my account almost SEVEN MONTHS early.

This service does not provide what it advertises that it does and Sinemia terminated my account and is threatening to keep my money that I paid a year for. They did not provide the correct service. I began using Sinemia in November. Therefore, the most money they should be able to keep would be $72 ( $36 for my membership for 4 months and $36 for my wife's membership for that same period).

I was also never notified via email when I was charged extra fees nor when my account was terminated. I had to find out by trying to USE the service I paid for.

I am making this complaint because I am entitled to my money back for this deceptive and terrible service. This company took my money.
I am making this complaint because I am entitled to my money back for this deceptive and terrible service. This company took my money.

I pre-paid for a 2 years. My account was terminated for "abuse" but after 1st year, but I never abused. Kept my money for entire 2nd year, no refund!
I paid for two years in 2018, and my account was canceled last month. Email used was

I paid About $50 (monthly, 1x non-annual fee and a card fee) on 1/27/19. As today 3/11/19 I am not able to use my movie subscription.
I paid almost $50 on 1/27/19. It taook about a week to use my movie subscription. Went on my day of on 2/18/19 to movies 3 cities away and was told by the sinemia app that I could t use it. I had to take a couple of pictures of my Texas drivers license and pictures of me holding my tax id submitted to sinemia and as of today 3/11/19 I still can't use my subscription. Oh yeah, I was charged another $8.99 monthly fee on 2/2719. So I've paid about $60 dollars and I haven't used my subscription once!!!!!! The same exact thing happened to my wife's subscription. Except that she got approved around 2/26/19.

They are a terrible scam. I pre-paid for two full years of Sinemia, and then obsessively, religiously, followed every requirement of the service to the letter. I was extremely careful to "check in" every time. I never shared the subscription or used the card inappropriately. I even dutifully sent them photos of my government ID when they requested it - and the photos were approved. Never once did Sinemia cite any problem at all with my use of the service. But today my account was terminated for completely unexplained "fraudulent activity," and Sinemia now wants to charge me FULL PRICE for every single ticket purchased with the service -- movie tickets I would have never purchased in the first place if I didn't have the Sinemia subscription.
I paid for this service and went through all their increasingly-annoying requirements because I'm on a budget but love movies. Now, instead of saving money, Sinemia is ripping me off for hundreds of dollars. They are terrible. Stay away!

Honestly, one of the worst companies I have ever had to deal with. At first, when I received my membership, their customer service was ok. Then, non-existent. I receive confirmations that they receive my support tickets, but no one ever replies. I've been trying to get an issue resolved since November. Save yourself, and your wallet, and do not do business with Sinemia. Simple research on Google will prove this. Check out Revdex.com, other Trustpilot reviews, etc. Pretty consistent.

I prepaid for a 1 year membership for 5 people for 1 movie ticket per month for my family. Sinemia wrongfully terminated my account.
I prepaid for the family plan for 5 people on 11/23/2018. I also paid $125 dollars for a physical card on February 1st 2019. I was able to use the card exactly once before sinemia abruptly canceled my account without warning. Worse it didn't even notify me, and I only found out after trying to use it to purchase tickets at the theater. I paid both times with my debit card.

I was wrongfully charged a misuse fee, even though I used the service as requested
On 3/9/2019, I made an advance ticket purchase for Captain Marvel on 3/10/2019 at 7:00 pm. On 3/10/2019 at 4:00 am, I get an email that miused the service and did not checkin to the movie, even though the movie is still 15 hours away.

I contacted support and asked for this fee to be corrected. I didn't do anything wrong. Now my account is suspended.

Sinemia suddenly terminated my membership stating I violated their terms of use (which I didn't) but did not give details. No refund either.
On 3/8/2019 Sinemia didn't allow me to purchase ticket stating they terminated my account suspecting fraud. 5 possible reasons were given, none of which apply to me. I have been using sinemia totally following all terms of use. Now sinemia says they can refund me after deducting full ticket prices paid, which I don't accept since I signed up for membership assuming the discounts. I also extended my membership for one more year, sinemia didn't say what will happen to that.

Sinemia wrongfully terminated my account citing "fraudulent activity". I am 6 months into an annual subscription and haven't misused the service.
On August 1, 2018, I purchased an annual family (2 people) Elite subscription to Sinemia for $239.88 using my VISA card. Since then I paid convenience and service fees, and a "misuse" fee for not checking-into a movie. On March 9, 2019, I logged into my account and there was a notice that my account was terminated due to "fraudulent activity"; however, I have never used my account in any of the listed ways. I have attempted to contact Sinemia on multiple platforms, with no response.

Paid for an annual membership and the company terminated my account without reason. Won't respond to my inquiries. FRAUD.
Paid $263.88 for an annual membership and only used the service for 5 months before the account was terminated for "misuse", which is total BS because I never violated any terms of service.

Never was able to purchase 1 movie ticket, spent 287.88 for a 12 month plan. My account was terminated.
I paid 287.88 for a 12 month plan for 2 people for Elite/premium membership. I paid by credit card on 12/16/18. It was a Christmas gift for my boyfriend whose username, email and home address were on the account. He took a picture of his documentation and sent it through their "id verification' system. They refused to "verify his ID' for 2 weeks and he wanted to get tickets. I made a separate account to try to find info on contacting them by phone to explain, but a messaging system was all I could find. I sent multiple messages 1st asking about the gift account/id verification and then requesting to be fully reimbursed after finding out other customers were also being wrongfully terminated. He never got a chance to purchase 1 ticket. Sinemia's customer service is very minimal and it is really difficult to get help other than a form response. I paid 287.88 and he was never able to get 1 movie ticket.

wrongful account termination. Company alleges fraud without providing any proof. I have been vigilant to ensure that was not the case.
account name - ***

Here's the note on my account: Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases
You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

My account was cancelled for actions I did not commit. I contacted Sinemia and was told that could not give me a reason.
I prepaid a yearly subscription for two, was charged "convenience fees" had my account charged and locked for problems with the app, that sinemia told me to uninstall and reinstall. Also, I paid for a charge card. Suddenly for no reason was my account was cancelled. I contacted Sinemia only to get a pregenerated email that would not tell me directly what I did wrong. I did nothing wrong with this service and I demand my account be reinstated.

This company terminated my subscription without cause.
I paid for annual subscription on August 13, 2018 with my credit card. I have used the service for 6 months, and in March 2019 they have terminated my subscription. They will not give me a specific reason, just citing violation of terms of service. I am not at fault. There is one instance when I forgot to check in upon arriving at the movie theater. As soon as the movie was over I proactively contacted Sinemia customer service to explain that I had forgotten to do so. They said it was ok, that they would forgive that instance and assured me it was alright. I continued to use the service. On February 8 when trying to check in for a movie upon arrival, the Sinemia app would not work. The GPS would not accurately pinpoint my location. I attempted 10 times with no luck. I took screen captures of the problem. After they movie was over I opened a ticket with Sinemia Support via email and sent them screen captures, explaining the problem I had. It took several days of contacting them to finally get in touch with someone, but the company had by that time put a temporary hold on my account and was trying to assess penalty fees to my account. After some back and forth with Sinemia Support, on February 10 they said they would report the issue to their developer and waive the fees that had been assessed. Obviously they had deemed that the problem I experienced was due to Sinemia app being faulty and not something that I was responsible for. I had not used the service for several weeks since that time. A few days ago I tried to buy a ticket in their app, and the app would not allow me to enter $0.0 as a processing fee, even though the ticket provider I was using does not charge a fee. I reported this to Sinemia support and got no response. Today I attempted to purchase a ticket and the Sinemia app stated that the transaction could not be processed and I should check my account on their web site. I logged into my account and discovered that Sinemia had terminated my account. They gave a "form letter" explanation that was not specific to me, but stated that it was due to violation of terms of service, which may include fraud, among others. I have never committed fraud with this company and am very confused over this. Sinemia stated "Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card. Please fill in the form to get detailed usage history and request refund." I clicked on their form that they linked to, but it did not provide me with the useage history as they stated it would. It is not clear to me how much they will refund to me, if anything at all. I paid $190.80 for one year's subscription in August, so since I only got 6 months of service, I think they owe me half of that amount back as a refund. I have sent them email, completed their request form for a refund and contacted them via Twitter. They have not responded to me. I have read news stories that this has happened to hundreds of Sinemia customers in the past week. Here is one such example ***/

Bought a movie pass from them paid for the year and they terminated me today for no reason saying it was for fraud they did the same to my son
We had bought movie passes from them for me my son and husband and you have to pay for the whole thing up front it's not a monthly cost we've only had them a few months so my son went to use his the other night only to find out it was terminated and when he went to the website it sent him to it said for fraud for either Sharing his information or letting someone use his card.. Then I sent them an email wanting to know in exact details why they never responded so I sent another one and so we went to the movies today and then low and behold they terminated mine for the same reason for fraud or letting someone use my card. Mind you I haven't been to the movies in weeks plus the person would have to have my phone with them which would never in a million years happen.. I also just paid $15 for each of us to have the debit card so we didn't have to keep paying the fees when we would have to buy our tickets online..
I went on their Facebook page and apparently they are doing this to lots of people.. It's not cool. I asked for a refund and so did my son and we have not heard back from them of course and I know I never will since they can't explain to me why they terminated his account and now they did mine ..
This company is a scam I'm just waiting for them to terminate my husbands and my in laws passes..

App does repeatedly does not work. I have missed opportunities to purchase movie tickets and have not been able to use all of my passes.
This is about the third time an issue like this has happened. On 3/10 around 2:00 PM I logged on for the first time in awhile. I was asked to renew. My membership price had increased, but there was absolutely NO warning. I realized the charge to my bank was more than they normally charge. I wrote to them. No response. I plan on cancelling after this billing cycle so I still intended to see a movie. The app keeps freezing, and I was unable to use it for the movie. They immediately took my money only for me not to be able to use the service. I contacted customer service several times and received no response.