Sinemia

Could not use my account due to holds claiming abuse. I didn't abuse it. Told my account cancelled and refunded, no accounting of refund given.
I subscribed to Sinemia about a year ago. I used the program, and had NUMEROUS issues with the website not providing the service I paid for. I expected to get a credit card to use for purchases, but, was never sent one. Now, they will "sell you one". They added fees to use online purchasing but, were never told in advance of those fees and was not provided a way to avoid the fees.

Went to use my account again, and it was suspended due to "suspicious activity". Filled out the "form" to resolve the issue, there is joy form and no option to contact them in any meaningful way.

The legacy of problems with this company is too long to mention further. I'll sum up. It did not work as promised. They added fees that were not disclosed when I signed up. They do not answer emails or any contact. They accused me of fraud and misuse with no ability to dispute, they cancelled my account and gave no reckoning of the refund given.

Sinemia wrongfully terminated my year subscription (and a quick Google shows that this is happening to others) and have been unresponsive.
Sinemia wrongfully cancelled my account with no notice. They claim fraudulent activity but have no details into why. To further the sketchiness of this situation a slew of other customers have had the same issue and they offered a refund that doesn't make any sense. We all paid for a yearly subscription, which means that we should be paid back prorated for the rest of that subscription cost. Not a calculation of the actual movie cost. That's shady and defeats the purpose of a movie pass.

To add insult to injury, the company has been unresponsive. I have not heard a single thing from support over the course of a week. Looking at various customers who have posted online, I will probably receiving a vague response saying that they can't tell any information if they do respond. That's shady and screams that they created a business model that they can't handle and are taking it out on loyal customers that are actually using the plan that they purchased.

The company statet my account has committed fraudulent activity and terminated my account without explanation. I have not done in any capacity.
I purchased my Sinemia account in late November 2018 without issue. Despite constant changes to the terms of service and instituting new "processing fees", I continued to use the service without incident.

All of a sudden on March 14th I found out while at the movies trying to check-in and purchase my ticket that my account had been terminated, though no reason why was provided that explained what exactly my account did that was fraudulent. Short of reaching out to Sinemia Customer Service at times when the service was not working properly, I have not even had interaction with customer service, yet suddenly my account is being terminated.

This was not only unscrupulous, but upsetting as now I will not receive my full refund amount based on the number of months I will no longer be able to use on the Annual Plan that I purchased in Nov. 2018. They are trying to return the difference between what I have spent on tickets through their service and the annual amount I paid. This is method of refunding makes no sense and if would simply like to have my account restored without these allegations of fraudulent activity. If not, the full, proper amount refunded for the remaining 8 months worth service I have remaining.

Company unilaterally terminated my account (1 year subscription) citing unspecified violation of ToS without providing proof/details or appeals opp.
Company unilaterally terminated my account (1 year subscription) citing unspecified violation of ToS without providing proof/details or appeals opp. This is after I used my account to its full potential (3 movies a month) in my fourth month of service. There were no issues they identified during my first three months where I used 1-2 of my three movies. However, after my 3rd movie in month 4, I was asked if I wanted to pay an extra gratuity to cover their costs. I declined. The next time I tried to use the service, it was indicated that my account had been cancelled.

I fully paid for my Annual Movie subscription and Sinemia Cancelled my Annual subscription which is originally active till Sep 15th2019 without reason
I fully paid for my Annual Movie subscription and Sinemia Cancelled my Annual subscription which is originally active till Sep 15th2019 without proper reason and simply saying I violated their Terms & Conditions, But they are not giving any details for violation and not refunding my Balance for the remaining membership period

Sinemia canceled my account without cause three months after I signed up.

Their Twitter and email customer service was either robotic, unhelpful, or non-responsive.

The service was fantastic for three months, but as soon as the service they were providing started to be worth more than the initial amount I paid them for the annual fee ($113, $15 for the card plus $98 for 12 months of service), they dropped me for no reason whatsoever. Falsely accusing me of misusing my account in the process.

They are not doing the right thing and offering a pro-rated refund for the 9 months of service I paid for and did not receive. Instead, they are offering an extremely dishonest "adjusted refund," which is the amount I paid them minus the amount they paid on the tickets I got through the service. This makes the "adjusted refund" approximately $0. Reports are widespread that Sinemia is only canceling other accounts such as mine that are costing the company more than they initially charged for the annual fee.

If they were unable to provide the service, they should not have collected my money for it. Or anyone else's money.

So, essentially: with an "adjusted refund," it's the same as if I had bypassed *** and just given every dollar directly to the theater. I received no benefit or incentive whatsoever by having an account with Sinemia.

They also did the extremely suspect thing of locking accounts and demanding two forms of ID. This interrupted one of my check-ins at the last minute and left me, and many other users, confused and deeply annoyed and also put our personal private information at risk in the process.

A truly terrible, dishonest, bait-and-switching company.

First they charge you a hidden $1.80 fee for every ticket purchase. Then they tack on another $0.90 "convenience fee" even though my theater does not charge one for online purchases. Oh and they asked you to hold up your ID to take a picture and send it to them. Lastly they just cancel your account outright saying it's fraudulent, when they're the party committing fraud. They try to "refund" you whatever money you paid them minus the movie ticket price, which is another fraud they're committing. Least they *** do is refund base on time left on the plan that you didn't get to use. This company is a total scam don't use them.

One star for this fraudulent company is one star too many. Bait and switch tactics, unusable app, no location confirmation available, ID requirement, etc. The list goes on and on. Unfortunately, if you are designated as committing fraud, they give the same canned answer on Trustpilot.com- review your usage to determine any refund, which means good luck.

I cannot believe this company is still in business. There is one ongoing class action lawsuit- (for once, I say) good luck to the lawyers, but since this company's headquarters is in Turkey, something tells me we have a better chance of having North Korea disarming their nuclear warheads than for plaintiffs getting any funds back.

I would give no stars actually. Horrible customer service. Made us send copies of our license to verify us and then terminated. Added additional fees. Worst company EVER!!!

My sinemia account was canceled and Sinemia claims it is due to fraudulent activity. I have only used this movie service to see six movies, all following the process outlined by Sinemia! When I try to reach out to Sinemia about this, I received an email telling me that they cannot share with me any further details on this. They also said that I should click the "Request usage history" link on my membership page to request a partial refund. First of all, the link doesn't exist. Second of all, the partial refund consists of my original membership fee less the full cost of all movie tickets I purchased along with processing fees for these purchases. If this isn't fraud I don't know what is! I only attended these movies because I purchased this service... It seems to me that Sinemia is trying to recoup its expenses by charging subscribers for the movies they attended.

Sinemia wrongfully terminated my account for which I had prepaid. There is no justification for this, other than some blanket statement about "fraud detection." I am by no means alone in having this happen to them, and I suggest that others in my position please contact the Attorney General of their state, especially if you're in California, which is listed as Sinemia's place of business. For others considering signing up for this service, you should stay away!

I'm yet another victim of this scam of a company. They charge you an upfront annual cost (which is a good price), then make up new fees along the way that were not in the terms of service. Then they have the gall to request government id that could be easily used for identity theft (with no guarantees about removing this data), and even after providing this info and being approved, they terminate your account when the algorithm deems you no longer profitable, falsely claiming you committed some sort of fraud against them when it was they who are blatantly committing fraud. I do not recommend that anyone or any companies give sinemia their business. Literally more shady than Moviepass, and that is a super super low bar.

Just like all the others. I signed up. Starting using. Then they made me send picture with DL for verification. Then all of a sudden cancelled my account for abuse. Not 1 time did I abuse my account. They are calling me a fraud now when they are the fraud. They make it hard to see a movie so you accidentally screw up. They NEVER answer emails.

Hopefully a class action lawsuit comes about. But problem is they will take the money and run.

Company terminated the annual accounts of me and my daughter after 6 months claiming "fraudulent use." There was no fraudulent use.
I purchased 3 Sinemia accounts on 8/30/18 for $119.88 each (for me, my daughter, and my husband). These were 3 Movie Ticket(s) Per Month (Classic) accounts for which I pad for 1 year in advance. On 3/13/19, when I was trying to buy movie tickets for my daughter and myself through Sinemia, Sinemia informed us that it had terminated our accounts due to fraudulent use. We had no fraudulent use and followed their Terms of Service.

We paid for 12 months of service but received only 6 months of service prior to the cancellation. Sinemia has been terminating the accounts of many members who paid for 1 year up front: See: https://www.***.

Sinemia offers a "refund" to people who had their account terminated, but this refund will be $0 for most people. It's not a refund for the # of months the service wasn't provided. It's "the difference between 1) a user's membership payment & fees and 2) ticket purchases to the user's payment card." Because movie tickets are expensive in cities like Los Angeles, ticket purchases are likely to exceed membership payment for anyone that used the service on a regular basis. Many customers feel it is the members that used the service on a regular basis that had their accounts terminated. My daughter saw 12 movies in 6 months through Sinemia and I saw 11. My husband saw fewer (probably closer to 8), so it seems likely that's why his account was not flagged YET for termination.

Furthermore, over the months that we have had Sinemia accounts, their customer service has been completely lacking. They generally don't reply to email, direct messages, or other types of requests for customer service. Months ago we did receive a few canned form-letter responses that were in no way helpful, but we generally have not received any reply or customer assistance.

In addition, Sinemia keeps adding fees. We discovered last week that Sinemia started charging a minimum of $0.90 for an access fee, even when Sinemia was charged no access fee at all. The access fee is in addition to the $1.80 processing fee that Sinemia started charging per ticket order after we signed up for membership. One can avoid paying the processing fee and access fee by purchasing a physical debit card. My husband nearly bought one 2 days ago, but discovered the price increased from $14.99 to $24.99! Also, because we expect that his account also will be terminated, we won't have him invest more money into this company.

Wrongful account termination, unadvertised fees and charges.
My account was wrongfully terminated, I did not violate any of their policies. Paid for an annual membership thru January 2020, but after account termination the company will not refund the remaining amount for unused service. Additional fees throughout the process of using the service are not advertised. I purchased a gift card to pay for those fees, but they don't charge to it and it is non-refundable. Also I can no longer use the gift card for anything since they terminated my account.

I have 2 months left of the service left that I have paid for and Sinemia terminated my account without warning or explanation.
I have 2 months left of the service left that I have paid for and Sinemia terminated my account without warning or explanation. Their response is vague at best. They claim misuse of the service but cannot say what the misuse was or when it was. I have never misused the service ever.

My account was wrongfully terminated for allegedly violating the ToS of Sinemia. There has NOT been any ToS violation from my part.
I purchased a recurrent anual subscription from Sinemia, Inc on 08/20/2018 in the amount of $539.88. Currently there has been a mass of consumer complaints alleging Sinemia was cancelling subscriptions without cause and they, Sinemia, allege that the consumers has been violating the Terms of Service. I was also hit with their ToS violation cancellation even though I have always used this membership within the scope of the ToS and have never violated any ToS.

Sinemia can't provide any details of the ToS violation because its non existen on my part and I have not violated any terms and conditions.

This is a violation and a wrongful termination of the contract I as a consumer and Sinemia, Inc as a business have engaged in.

There has been hundreds if not thousands of wrongful terminations and hundreds of consumer complaints from consumers which can be seen here:

https://***

I seek a full restitution of $539.88 to satisfy my original contract which was wrongfully terminated by this unscrupulous company and which is engaging in a blatant scam to terminate subscriptions without cause.

I will also put a formal complain with the DA office in California and my state.

my account being cancelled for no reason charges after a few months and lack of any customer service of any kind.
Worked fine off the start then started having issues with payment method on cineplex site but I had laready paid so had to only use other theatres(which sucked) and no response from customer service on this issue. then started being charged fees for every purchase which was not in the original deal.
I then had to submit my id and picture to unlock my account in order to use the service which I did then a week later they cancel my account for no reason no refund no response to my inquiry and a week after that I get a message my account tis now approved with my id image but still locked and no refund and no way to use the service and no response in regards to my issue. basically this company has zero credibility and zero customer service they are just taking peoples money !

Sinemia has used an unsupported claim of fraud against me to deny me services I paid for and has not made an honest attempt to refund or resolve.
In November of 2018 I paid $215.88 for a 1 year membership with Sinemia which included 3 movie tickets a month for 2 people for 12 months.

In March of 2019 I received notice via Sinemia's website that my account had been terminated due to fraudulent use. Knowing that there has been no fraudulent use I immediately contacted Sinemia on March 11th asking that they provide details of this suspected fraud and reinstate my account or provide a full refund.

I received no response to that request. On March 12th I emailed Sinemia support directly asking the same as above. I did receive a response from a support rep named *** who informed me that they could not provide details of the fraud I've been accused of. I was then offered a refund minus the value of the tickets I'd purchased. This is literally an empty offer as I'd already purchased enough tickets to cover the entire cost of the membership. I suspect that fact and my account being terminated with no evidence of fraud are not unrelated.

I replied to *** letting him know that I was not satisfied with that explanation or offer. The response I got was what appeared to be a system generated email telling me my case would be automatically closed.

On March 13th I replied back to the system generated email telling them not to close the case as it has not been resolved. I also replied back to *** including Sinemia's Customer Experience Manager *** explaining by disatisfaction with their accusation of fraud, refusal to substantiate, my account termination, and a plainly dishonest offer of refund.

At this point I've not received a response. I've searched online and apparently this is a trend with this company where they terminate those with long term memberships who tend to use them to the fullest extent. I believe they may not be able to financially support their business model and are using unethical business practices to cut their losses.

My preferred outcome is that my account me restated so that I can enjoy the full value of what I've already paid for. If that is not possible I would expect a full refund. If any partial refund is offered I would expect all of the fees I've made to Sinemia to be refunded to me as well.

They terminated my account for no reason and did not refund my fee.
I paid for a year subscription that started on November 7th. The plan allowed for a movie a day, up to 30 movies a month. In four months, I only saw 17 movies. They terminate my membership saying that I violated their rules, but did not say how. I did not violate any of their rules. Not only that, but they didn't even notify me of the termination. I only found out when I went to the theater and tried to use it, so I had to pay out of pocket for that movie. Along with the year price, I also paid $15 for a physical card. I want them to fulfill their contract and reinstate my account. My account is u def my email address ***@icloud.com

Thank you.