Sinemia

Sinemia has failed to provide valid applications for their services. They have not responded to requests for help nor refunded fees for unused service
Sinemia has charged me for use of their service but I have not been able to use their service. I reached out for help on all available platforms and have waited over a week for a response. I continue to be charged and still can not use this service.

Sinemia has fraudulently terminated my account, claiming unspecified behavior in violation of the ToS. They recently required submission of photo ID.
Today, 14 March 2019, I received notice from Sinemia that they have terminated my Premium account, saying that there was
some unspecified behavior in violation of the Terms of Service. I believe they have done so fraudulently. They have provided no factual details to justify the decision.

Weeks prior to the cancellation of my account, Sinemia asked me to verify my identity in order for me to continue to use their service. They required my sending of a photo of my government issued ID card (without any obstructions) as well as a photo of me holding said ID card. On 01 March 2019, I received an email confirming my identity was verified.

Shortly thereafter, when I attempted to use the service again to purchase a movie ticket, I noticed that they were charging me both an internal and external service fee. (The external fees were usually waived because I am a rewards member with AMC Theatres and they waive the convenience fee). When I noticed that Sinemia was charging both fees, I sent an inquiry to them on 05 March 2019 via their online system; I have yet to receive an email response. The inquiry included my question around the complete depletion of a $50 Sinemia gift card (that I used to offset the Sinemia convenience fee) that should still have a balance of approximately $30. Here is the text of my 05 March email: "Today, I have had difficulty purchasing advanced tickets. First, it appears that your app did not give me the option of waiving the convenience fees; it asked me to ask what the fees are for the website I am using; even as an AMC Premiere member where my fees are waived, the Sinemia app appears to have charged me for the $1.75 fee (AMC, but waived) plus the $1.80 fee via Sinemia. Second, it appears that the balance of my Sinemia Gift Card is now $0.00, as verfied on your website using my gift card code. This is impossible. My $50 card was purchased on 08 December 2018. If I have only seen 9 movies since then and if Sinemia is correctly charging me only $1.80 per use, then I would have only spent $16.20 out of $50. I would like to speak with someone about both of these issues, considering that I have been following all of Sinemia's rules for use, and even have followed your request to verify my identity with my government ID and photos. Thank you very much."

I have already sent two separate inquiries into these errors by the company, and no one has responded. Sinemia does not offer a physical phone number to call and make a complaint.

I find this behavior gravely suspicious, and I intend to take legal action against Sinemia, if my account is not reinstated, if I am not properly reimbursed for the unused membership (five months remaining until 03 August 2019), if I am not reimbursed for the unused portion of my gift card they claim has been depleted and for which they have not provided a record of debits), or if the two photos of my ID and person are not immediately destroyed.

Unwarranted cancellation of my account for reason they were not able to specify. They referred to the TOS and nothing on there was violated.

Wrongful termination of accounts and unethical conduct of business
To whom it may concern;

My name is ***. Both my wife *** and I have had our Sinemia accounts since November. Every time we used your services, we certainly made sure to check-in in a timely manner, always paid for all fees on time and never tried to abuse our membership.

Here is our whole experience with Sinemia:

1) Right after signing up with your services, you violated the contract and added an additional $1.80 processing fee on top of the convenience fee which you have indicated on your terms and conditions. Despite of that, we continued using your services and paid for the processing fee every time we purchased tickets through Sinemia.

2) About couple month after signing up, Sinemia starting requesting government issued ID. As this is a movie subscription service, we as members, should not have to provide these kind of personal and private information. But we did... My ID verification went smoothly and I was verified, however my wife's account was denied 5 times although we have met the requirements very carefully. After the 5th time, Sinemia terminated my wife's account. After reaching out to customer support (or lack thereof) 12 times, her account got re-instated.

3) Around the end of February or beginning of March, Sinemia removed the option to waive the convenience fee. So, there is a was to purchase online tickets through Facebook and/or AMC Stubs account and waive the convenience fees. However, Sinemia removed the option "do not pay convenience fee" and forcedly charged an EXTRA $0.90 (minimum) of convenience fee, ALTHOUGH members DO NOT pay for that fee through services mentioned above. Basically, this is $0.90 + $1.80 = $2.70 extra charge PER ticket Sinemia has been charging completely unethically.

4) Around the first week of March, after making these unethical changes to their system, Sinemia started terminating accounts of hundreds of their members with NO REASON. The only explanation, which is completely a huge lie, is hundreds of members have been enacting fraudulent activities. Having the fact that, some of the terminated accounts actually belong to my very close friends, I personally knew they were conducting a shady business and moreover trying to con their members by offering them the "difference" between the total amount of the tickets members have purchased and the amount they have paid for the membership. This is a complete dishonest approach of Sinemia. It is obvious they have not been able to achieve a profitable and abusing their own terms and conditions to kick their members out of the services they originally sold.

5) 6 of my very close friends have lost their Sinemia membership in 2 days. They all used their membership very carefully and have not abused it or committed any fraudulent activities at all.

6) Few days ago Sinemia started asking / forcing their members to pay a fee which they call "TIP" for using their services through their mobile application. They terminated EVERY member's account who declined to pay an additional so called "TIP". There are more than hundreds of official complaints on Better Business Bureu, Business Insider, Reddit and tens of more online websites, clearly indicating what kind of a business Sinemia has been conducting.

7) Right after I read these incidents, I opened my Sinemia mobile application to see whether everything's working with my and my wife's account. Both of us received a request for a "TIP" for using their services. As I had just read the incidents, I paid them $2 "TIP" and my wife paid them $1 "TIP" just to be able to continue using our accounts. This was 3 days ago. As of today, we tried purchasing a ticket through Sinemia application and we were denied their service, indicating we should check our Sinemia account online. Upon doing so, I just found out both my wife's and my account have been TERMINATED due to "FRAUDULENT ACTIVITES".

We have had our accounts for a little over 3 months and we had nothing but problems.

My wife and I had our pre paid movie subscription cancelled and when I asked why they could not tell me
Sinemia cancelled our Pre paid movie pass and gave us no reason. Every time I contacted them I just get an automated response.

Company collects fees and makes unproven claims of misuse and then terminates contract without supplying information as to why even when they offer it
Company has no accountability. They can claim "misuse" (including something as simple as forgetting to check in) without proof or options. They can then use this to drop you and take your money. I have had them charge my wife double 3.30 x 2 for processing fees for the same transaction and when they were apprised, refused to respond. Additionally, even when my wife DID check in, she was assessed a "misuse" fee. There is no explanation, just a fee assessed. Additionally they claim on their member login page that if you request a "usage history and refund". I have requested this twice and attested to the fact that my wife and I have gone to every movie They also fraudulently portrayed their product, assessing additional "processing fees" over and above those charged by the ticketing agencies AFTER an annual membership was already gotten. Finally, when I complained, they retaliated by dropping my account, and AFTER that they sent me this email saying they had VERIFIED my ID. When I asked if they had therefore reinstated my account. No reply. They are a shoddy and shady organization so inept and poorly run it is hard to say where the corruption and the incompetence ends.

My account was cancelled due to fraudulent activity, I am not able to get any response what the fraud is or why it was cancelled
My account was cancelled due to fraudulent activity, I am not able to get any response what the fraud is or why it was cancelled

I had payed up front for a year subscription, 3 months in I started reseving hidden fees that were not in the terms & condtions that I had Agreed to.
I had purchased senimia SEPT. 5th 2018, and agreed to the terms and condtions. 3 months later started paying hidden fees for no reason, now they want me to send a picture of my ID as well as a picture with my ID to "verify" its me, so they say. I didnt not agree to these terms when I had initially signed up. I purchased senimia for my girlfriend and I, payed close to 500 hundred dollars for this service. I have contacted senimia to cancel but they wont issue me a remanding refund. I have 6 months remaining and I will not be sending a picture of my ID to them, I will like to get a refund of remaining months do to the fact that I payed for a service that bait and switched me. They constantly charge me little international fees even though I don't use their services anymore. It may be anywhere from 2 cents to 50cents each time. Once again I dint agree to this when I payed the full amount up front.

Canceled membership for no reason or warning. False claims of improper use and still had month left to use. No refund issued
I purchased a year membership up front. On my 11th month they canceled my membership for no reason. The notification I saw on the website said I misused the membership but there was no improper usage.

Its a #scam and #fraud company.
Both movie goers and #b2b should stay away from Sinemia and should not encourage such cheating company

I signed up for the annual plan and 3 months in, my account was terminated with no notice and no information as to why. I asked. They said they didn't have access to that information. They said I could request a partial refund based on my usage and tickets I've purchased. Waiting to hear about that but I doubt I'll be getting anything back. Their company is broke and they don't have a way of contacting customer support except through email where they respond in general and vague ways with no helps whatsoever.

Subscribed for 3 movies a month, and they cancelled me after just a few months for no apparent reason. Multiple attempts to contact them got me no responses. Do NOT do business with this company.

I pay for a year prescription up front but have a difficult time using the app so I upgrade to card and then they cancel my account but keep all my $$
I pay for a year prescription up front but have a difficult time using the app to purchase tickets. Most of the time the app won't let me buy a ticket so I end up having to purchase the tickets with cash. And the rare times the app works I end up having to pay tons of extra fees and service charges each time I use the app to buy a ticket. So I figure it will be cheaper if I upgrade to a card membership. So I pay for the plan that includes a sinemia credit card. But they don't give me a refund for the first year plan they charged me. So now I've paid for two years. I get the card but the first two times I try and use it, it doesn't work and I have to pay cash again. I finally get the card to work so I watch a couple movies. As soon as I think things are going to start going smoothly they cancel my account but keep all my money. I go to leave them a bad review and realize that almost all the hundreds of reviews they have are 1 star with people complaining about the same scam.

Sinemia has hidden fees, terrible customer service, and terminated my husband's subscription without merit, cause or warning.
I purchased a year long subscription to Sinemia for my husband for $347. Both myself and my husband were unaware of the hidden fees. Sinemia would charge a surcharge on top of the online ticketing fee when purchasing a ticket through their online access. To prevent these unnecessary fees, my husband paid extra $40 to get a physical card so that he could redeem his tickets at the theater without the surcharge. Then my husband used Sinemia to purchase a ticket in the afternoon for a midnight showing. The way midnight showings are listed on the movie theater schedule (example: Friday at midnight show listed on Thurs night schedule), the app indicated that my husband had missed a check in and was hit with a steep missed check in fee of close to $25, double the cost of an actual ticket. My husband took picture of himself in the theater and his ticket to report to customer service, but the only available customer service is on Twitter and they only give canned responses. After multiple attempts to reach customer service via email and Twitter, my husband reached out to the head of customer services for Sinemia on LinkedIn, and his surcharge was eventually removed. Then, last week, my husband's account with Sinemia was terminated for violation of account terms and conditions, without explanation or warning. When my husband contacted Sinemia to try to ask about whether this was done in error, the Twitter customer support basically said they could not get into details. My husband had only seen 12 movies with the subscription since his membership began in Nov.

They terminated my account for reasons that I never committed. Also I have requested a refund in which they state they will provide but have not.
I have paid for an annual subscription and after a month or two they terminated my account. My subscription allowed me to see 30 movies per month and I averaged about 12 per month. Then they terminated my account for the potential reasons below, which I never did.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases

I paid for a year of the movie ticket service, it was terminated 6 months into it for no reason
In October I purchased Sinemia, 2 tickets fro 3 movies a month for a year in advance. At first they charged fees which were not mentioned then finally I had to purchase at extra cost a physical card to stop the fees. I have followed the Tos , bought the tickets , gone to the movie, checked into the movie as required. Today my account was terminated for no reason. 6 months into the year for no reason. I have upheld the tos ever since first used the company.
my Account information
Username

Sinemia cancels accounts for no reason and then holds you hostage as they refuse to offer refund and will not respond to any emails.
I bought a yearly account for 2 people so it was 3 movies per month for 2 tickets for each movie. So basically 6 tickets per month for around $16 a month. I prepaid in advance in november and Used the service in and January and February . I followed the rules and paid the fees for the convenience fees when necessary, I feel they baited and switched all consumers on these additional fees for the non physical debit card. But I know they have been sued for this. Also made us do some ID verification process with our ID's after we had already used the service for a couple months. Causing even more delays on what we paid for as we couldn't use the service while they processed the ID. My issue is the system stopped working and the app would not work and I tried filling out support form on their website and received no response. So I tried Twitter and still no response. I found the ***@sinemia.com email and finally they emailed me back. Then they fixed the app issue but then wouldn't process my creditcard for the fees saying I had to go to their member page. I went and they had a message my account was terminated with no specific reason given. I emailed support and initially received a response that "maybe I didn't check in for a movie and that I should have been warned and will probably get my account back." I have since emailed multiple times and they will not reply. My account is locked and I am unable to book a movie and they have given me no answer to what I did wrong. So I went back to their site and they still had the message up there and it said if I wanted to get a refund to submit my information and they would calculate my amount of use and refund my money. I filled out the form and waited for a response. I have received no response and so I have emailed multiple times and this company will not even tell me why my account is being cancelled and they will not refund my money. So not sure what I can do on my next step. Seems this company is a SCAM and should not be allowed to operate in this COUNTRY. I joined 11/23/18 for a year and it seems they want to get you to pay full in advance and then figure out a way to cancel your account for no reason to keep your money. I have checked in to all the movies with their app in the time frame that was required on the day of the movie and I went to and also paid all the fees that were needed for using the sinemia cardless feature. But they still cancelled my account for no reason. Please help get our money back and shut down this fraud of a business.

Inability to use service and unresponsive to emails.
Sinemia is a service similar to moviepass where you pay a fee once a month and are able to see 3 films free.

After arriving at the theater you must use a check in feature, however I have never been able to do that successfully due to the app or (potentially) my incompetence. If the app or website explained how to do it correctly I may be able to correct this.

Due to my inability to check in I was suspended.

January 20th is my first complaint explaining the situation and they responded quickly, but after pleading my case in the response email they stopped answering.

January 21st I started a new complaint to which they never responded, besides the automated email saying they received my complaint.

January 25th I started a new complaint, only the automated response...

I sent a few more emails but I do not have them on record as I sent them through the online form on their website.

February I decided to pay the penalty fee for my check in failure as I had no other choice. I also ordered their physical card because I read online it works much better that way.

After paying the fee, I was not able to use the card because they now needed an I'd verification which I submitted and was accepted a week later.

After all this, I tried to use the card and it told me there was an error and to visit the website.

I did so, and there was no information to resolve the problem.

I complained again a week ago and I haven't gotten a response.

I like the idea of this service but it's worthless if I cannot use it and I don't want to unsubscribe after paying them for months worth of membership as well as paying for a physical card.

Thank you for the time

Account Terminated - Reason - since your ID could not be verified with the documentation you have uploaded
I had sent them my Driver's License copy. Also had sent them a mug shot of my photo. Their termination reason was a user name issue. They state that I need to keep the same user name as in my drivers license ( this was the reason for termination) . I am surprised that they never alerted to have a similar user name when we created the login. After paying for an year subscription, after a few months, without even giving a reason, they cancelled it. Their terms and conditions never talk about having to create a user ID. We never violated their terms of agreement. Every movie we watched, we did the right check in, paid the transaction fees ( which was never told before) , took the picture of the ticket stub, uploaded the same while we were in the theater. All these are their terms and we followed them to the "T" whenever we went for a movie.

Sinemia's service is poor, and customer service is completely non-existent.
Both service and customer service from Sinemia have been a total disaster.
After purchasing a yearlong membership for Sinemia in September 2018, we spent several weeks waiting for the app to work. I contacted their customer service via email (they don't offer any alternatives) and it look more than 6 weeks to get a response or a resolution. In the meantime, I could not use the service.

In January, a $22 charge appeared on our bill for "fraudulent use." Sinemia claims I didn't check into the theater for the movie; I did check in via the app and saw the confirmation screen. My account is being held hostage because they won't respond to my attempts to clear this up, and I cannot use the service without paying the fee (which I refuse to do).

Also, Sinemia claims they will not refund a partial membership, even though we paid one lump sum for 12 months of continuous service tickets which I cannot use because my account is suspended. I would happily accept a pro-rated refund for the remainder of my subscription and be done with them forever.

The service itself is mediocre and somewhat misleading. My plan offers me 6 tickets (3 pairs) for $22, but each time I use the app to buy tickets, I'm asked to pay an additional $5-8 in fees. This is on top of the fees charged by the mobile ticketing partner required to get tickets. At this point, I'm paying the same per ticket as I would at the theater, but with much more hassle.

I really want a refund.

They need an actual customer service department.