Sinemia

I purchased Sinemia premium family plan in Nov 2018. I want to cancel the membership and ask for the refund for unused months. They refuse it !
I purchased the plan in Nov 2018 for 24.99 starting Nov 2019 . Billed annually. I want to cancel the membership in Feb 2019 and ask for a refund for remaining months March -Nov 2019. The merchant says you can go ahead cancel your membership but no refund at all ! When I purchase the service, there is no place saying this is non-refundable!!! I filed a dispute with Chase. And the merchant told Chase there is a term and conditions ( the typical little check box you need to check before you place the order) talking about the cancellation. I did go back and check the terms and conditions: NO WHERE states this is not refundable ! The Merchant said I would have to cancel the membership before the billing cycle? Because I canceled in the billing cycle, then I dont get a refund for the entire amount that they charged me. This is definitely FRAUD!!!
1. Genuine merchant will clearly state the service is cancelled or noncollectable , refundable or non-refundable. Not hiding in their little link says terms and conditions
2. Genuine merchant in the United States will refund the portion that they are not providing any service!
I can't believe such merchant exists in the United States. Customer is so vulnerable to protect our own right !

I was wrongfully terminated from the service.
I bought a year of the 3 movie a month service in August. I have been using the service as advertised even after additional fees were added. Sinemia requested I verify my identity and I submitted the documents and they were approved. I followed the requirements for ticket purchasing each time and would check into the movies without fail. On Monday, March 11th 2019 I went to purchase a ticket through the app. I was then directed to an issue with my account. Upon checking I was notified that my account had been terminated for suspected fraudulent activity. I have been using the service as stated. The only recourse I was given was to apply for a refund, not based on the months of service I had left but on the amount of tickets I had used.

Sinemia lied to me when enrolling in their annual plan. They advertised that they DID NOT pay for convienence fees for the tickets. Now they add fees.
I paid 191.88 for a 12 month subscription. I was then told that it would be $3.20 every time I wanted to use my paid subscription. I feel that this lie entitles me to a refund. If Sam's club started charging $35 36 times a year when you need a gallon of milk, that would be the equivalent. A company advertising something should NOT be able to change what they are offering after a purchase has been made. I have used the service only 1 time and it did NOT have any convienence or service fees. Sinemia is a fradulent company. Please do NOT trust them.

I paid in advance for a year's subscription. My account was terminated for "fraud" even though there has been absolutely no fraud.
I purchased a one year membership for my husband and myself in July 2018 and paid in advance for the entire year. Sinemia abruptly terminated my account for "fraud". There was absolutely no fraudulent activity on our cards and Sinemia would not elaborate on what activity they mean. I believe this was either a hopefully honest mistake or a deliberate attempt to keep my money. In either case, my account, which has been paid for, has been wrongfully terminated.

Account was wrongfully terminated
I joined Sinemia on Aug 17 2018 and paid 179.99 for a year's membership. My plan was supposed to include 3 movies a month.

In approximately 5 months, I have seen 9 movies using my sienmia membership. Less screenings than I actually paid for.

I have had multiple issues being unable to checkin on the app even when I was sitting inside my local theater. The issues are well documented on my twitter feed @***

When I attempted to use the service on 3/10/19 I discovered Sinemia had terminated my account without explanation. I received only a canned form letter alleging that I committed "fraud."

How is using the service I paid for to see movies, exactly the way I was supposed to, fraud?

Sinemia refuses to explain the termination aside form their canned letter. They are offering only a scant refund of my original purchase price minus the full cost of any tickets I obtained with their service.

This is unacceptable. I paid for a monthly service. I am being denied 7 months worth of use. At $14.99 a month the refund should be at least 104.93 plus the $15 extra they charged to obtain a debit card for a total of $119.93.

to be honest I really feel like Sinemia should refund my entire membership fee in it's entirety. I have never had to literally fight with a company just to use the service they promised to provide me.

I do not recommend Sinemia to anyone and I hope your site reflects a negative rating for them as well. No one should pay this company money in advance for anything.

Took annual subscription money amounting to $212.87 and suspended account after one month with no money refund for remaining 11 months of service.
This is my second complain against Sinemia. Below is history of events:
02/14/19: 1. Received promotion from sinemia that offered four tickets per month, in a set of two tickets, to watch two movies per month for $203.88/year subscription.
02/16/19: 2. I signed up for promotion and paid them $203.88.
02/16/19: 3. We wanted to watch a movie on the first day of signup. They asked another $9.99 for accelarated account actiation, which I paid.
02/16/19: 4. When I tried to use Sinemia mobile app it gave a temporary CC with to book two tickets plus an additional online booking charge of $3.40. I paid this charge as well.
02/16/19: 5. When I tried to book my first two tickets using Sinemia provided temporary CC it got declined twice by movietickets.com (which was Sinemia approved vendor for online selling tickets), anyway another vendor www.atomtickets.com accepted the CC and gave me two e-tickets.
02/16/19: 6. We went to watch movie and followed Sinemia provided instructions to open their app and also do an additional checkin via their app (this was besides the theater checkin), which I did.
02/17/19: 7. Next morning Sinemia sent me an email telling me that they have suspeneded my account because I didn't finish their online checkin process completly and must pay $43 to lift the suspension
02/17/19: 8. They do not have any customer support phone number or real time chat. The only way to contact them is via an email ***@sinemia.com. I sent email to them and asked them to waive penalty and re-activate my account. Their customer service represenattive acknowledged there was some error in their application that prevented the checkin. Anyway it was not my fault so I asked them to waive $43 and re-activate my account. They refused doing that and stopped responding to my emails.
02/20/19: 9. I filed Revdex.com complain (Case # XXXXXX) and also filed disputed charges with my credit card bank for ($9.99 + $203.88)
02/23/19: 10. Few days later they sent email and said they will waive $43 charges. I was now able to use their app for another two movie tickets and again paid them $3.40 for online booking.
02/28/19: 11. Next day they sent another email that they received notification from my CC bank because I disputed charges, and so they are going to suspend my account unless I followup with my bank and resolve the dispute,
02/28/19: 12. Same day, I resolved dispute with my bank and send them email. No reply from Sinemia
03/01/19: 13. Sent email again and again No reply
03/05/19: 14. Sent email again and again No reply
03/08/19: 15. Sent email again and again No reply
03/09/19: 16. Roll forward few days and my account as still suspened and their customer service no longer responds to my emails
03/10/19: 17. I again approached my bank to re-dispute charges, but this time bank refuse saying as per Federal guideline a resolved dispute cannot be re-disputed. I was dumb stuck as clearly Sinemia took advantage of this Federal rule
03/12/19: 18. Now I feel like being cheated by Sinemia who probably knew that I won't be able to re-dispute charges and so they can get away. Out of twelve months of service I only used their service for one month, If I prorate it for one month then they owe me ($203.88+$9.99) - (($203.88+$9.99)/12) = $196.05 for suspending my account.
03/14/19: 19. Since they no longer respond to my emails which is why I have no option but to file this complain and am also planning to file a small court claim against them for all the anguish, pain, and cheating.

I would like to be refunded for a service I have never used. I am unable to reach customer service to inquire about said refund.
I purchased an annual subscription to Sinemia in late January/early February. My particular plan was for 3 movies a month for 2 people. The total came out to be somewhere around $180 (on promotion).

After looking further into Sinemia, I realized the "convenience" fees would be more than I was willing to pay. I decided to purchase Sinemia's card, which was supposed to be $30 (the card is $14.99, I assumed I would need two since I was on a 2-person family plan). The total for the cards ended up being $50. I emailed Sinemia for the first time at this point to inquire why I was being charged $50 instead of $30 for the card(s). I decided to wait on the card purchase until I could obtain clarification.

Around 2 weeks passed without any communication from Sinemia. I took this as a sign and decided it would be in my best interest to cancel the service altogether and get a full refund. I should mention that my service had yet to be activated at this time. Sinemia makes new members wait a number of weeks in hopes that they'll pay the additional $9.99 to expedite the "activation process" for immediate access to their service.

I sent a second email at this time expressing my wishes to cancel and receive a full refund given that I had not yet used the service (and couldn't if I wanted to due to not being activated yet). Another 2 or 3 weeks went by without a word from Sinemia. I sent a third email expressing my wishes to cancel for a full refund, waited a few days, and still have not received any communication from Sinemia. I worried that their emails might not be coming through to me (I use an encrypted email service), but realized I was receiving advertisements and promotional emails from them with no problem.

I believe Sinemia is, at worst, in the business of scamming its members via ridiculous fees and the practice of ignoring customer complaints. At the very least, Sinemia has vastly inferior customer service that is severely antiquated and out of touch with what has come to be expected even at the basest level today.

Termination of Membership
My membership was cancelled for no reason and Sinemia has not provided me details for their action. Based on my understanding, this is because I have utilized close to or slightly more than the initial membership fees paid to Sinemia. However, the services were to be provided for a period of one year and have not broken any of their terms to my knowledge.

I feel disgruntled about the cancellation of my service with no wrongful action on my end.

This company wrongfully terminated my account which I paid in full for the year, only after 6 months of use.
Sinemia was working great till they suddenly terminated my account stating fraud which they have no proof of. First they had me verify my account by photo ID, which they approved. Then suddenly they terminated my account which I already paid for for the whole year. They still owe me 6 months worth of service. They are the ones committing fraud. Also they started charging that 1.80 per ticket processing fee a few months ago. Bad business practice. Stay away!

I have been wrongfully terminated from a membership for which I have paid for and for which I did not violate their contract.
I tried to go to the movies on 3/9/2019 When I could not book my ticket on Sinemia. They stated I have to log onto my account online to see a message. The message online read as follows,

"Dear Sinemia member,

This is an important notice that requires your attention.

Our top priority is to provide our members with the best movie-going experience possible in the most affordable way. In order to achieve this goal, it is very important for our members to comply with the membership rules and abide by the terms of service.

Sinemia has put several systems and measures in place in order to prevent fraud and keep Sinemia's membership sustainable and affordable.

Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
The use of multiple Sinemia accounts in the same device resulting in financial abuse
Reasonable suspicion of fraud and/or abuse
Sharing one's Sinemia membership information to purchase tickets for other persons.
Manipulation of location data resulting in deceptive ticket purchases

You may review the usage terms of your account on our website if you would like to seek further information. Given the circumstances, please note that you will not be able to create further accounts with Sinemia.

Best regards,
Sinemia

Sinemia issues a full refund for the difference between a user's membership payment & fees and ticket purchases to the user`s payment card. Please fill in the form to get detailed usage history and request refund."

I have not done any of those listed above! I purchase a year membership on 11/26/2018 for 3 2D movies a month. I even paid additional to get a physical card shipped so I can use that card to purchase the movies. It cost me $95.88 dollars. when it withdrew that money on the 11/27/2018. I used a chase visa card to make this payment.

They even made me go through a ID verification method that came back and said I was verified. I have only every bought a ticket for myself and nobody else.
I tried contacting them directly through support email, for which they said someone will contact you in 24 hours for which they give an automatic response for saying someone will look at it. Never coming back to me within that 24 hours.

They charge "membership misuse fee" without any reason. Cannot reach them and cannot use their service
I purchased the annual service on 09/12/2008. I follow their rules for buying tickets and watching movies. But suddenly, they put $46.6 "memebership misuse fee" in my account and not allow me to continue to user the service.

I tried to send email but they never get back to me. And they don't provide any other contact info any where.

This business is not trying to help customer.

I am requesting either a refund, or to retrieve both of annual memberships of me & my wife's, which just got wrongfully terminated after 4 months.

I am requesting either a refund, or to retrieve both annual memberships of me & my wife's, which just got wrongfully terminated after 4 months.

For a refund, we request a full refund for our physical membership cards($25 each), as well as a pro-rated refund ($79 each) for our annual memberships.

We both signed up for Sinemia's annual Prime Membership (3 movies per month), and paid $118 each on October 10th, 2018.
Our memberships got activated on October 23rd, 2018, but then both our accounts got wrongfully terminated sometime during this cycle of our memberships (Feb. 20th - Mar.22nd) and we haven't been able to use our memberships at all.

Also, we just ordered our physical cards & the payment was made on Mar. 1st, 2019, and we received them on Mar.10th.
However, we didn't have a chance to use them and won't be able to in future at all because our accounts had been terminated for no good reason.
Furthermore, we didn't receive any notification on that, but instead ended up finding out about that when we tried to use our physical cards for the first time on Mar. 10th.

Shown below is the reasons for the termination of our accounts, which was given by Sinemia;
"Upon reviewing your account, we regret to inform you that the system has detected examples of your membership use that violates the terms of service. As a result, your account has been terminated. An account may be terminated, but not limited to, for the following reasons:

- Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
- The use of multiple Sinemia accounts in the same device resulting in financial abuse
- Reasonable suspicion of fraud and/or abuse
- Sharing one's Sinemia membership information to purchase tickets for other persons.
- Manipulation of location data resulting in deceptive ticket purchases."

None of these accusations of fraudulent activity/ abuse is true;
we never used our memberships for anything else, other than what Sinemia membership is for, which is getting movie tickets for ourselves. And every time we did watch every movie at the movies that we used our memberships to get a ticket for.

We have the evidence to prove that as well because we are running a club for going to the movies with multiple people and host an event every time we go to the movies, of which proof we *** also provide.

I demand this issue should be taken care of immediately.

Sinemia unfairly cancelled my pre-paid account even though I followed the terms and conditions.
I received a notice from Sinemia that they had cancelled my pre-paid account claiming fraud but I have diligently followed all of the terms and conditions. I have reached out via e-mail and they refuse to provide additional details about why the account was cancelled. I believe that this was due to a technical error on their part, they are claiming that they are not able to provide details on why my account was cancelled, only that "the system automatically cancelled my account".

Hidden fees, excessive fees, lack of customer service response, false advertisement, accusations without proper reasoning of early account termination
At sign up Sinemia does not disclose fees associated in attaining a subscription. An initiation fee is charged upon sign up along with a wait of 2 weeks before subscription can be utilized unless customer would like to pay a fee of $9.99 or more to expedite card-less activation. Then upon activation there are what Sinemia deems as a "convenience" and "processing" fees that the customer is required to pay in order to use the advance ticket, and cardless option to purchase movie tickets on top of the convenience fee that Atom, and Fandango charge that you are required to use in order to purchase a ticket. These fees are not disclosed upon sign up of membership nor is it listed in the terms and condition. When there are billing errors, or issued in the app that require customer service, Sinemia takes anywhere from 1 hour to anywhere past 3 days to respond with a generic message with little to no assistance of the issue. Sinemia terminated accounts during the weekend of the 2nd of March of this year with multiple people including myself accusing users of "fraudulent activity" and/ or "abuse of membership" detected in the automation system Sinemia utilizes with no exact explanation as to what or the specific reasoning for the account termination. I signed up for a yearly subscription to have my account terminated within three months following the terms and conditions and rules stated accordingly. Customer service with Sinemia has extremely poor response time ranging anywhere from an hour to several days if at all. Their response to this matter is very vague and I've yet to see a refund for the remaining months that I have not received due to sudden termination of my "movie a day" plan that I prepaid for 12 months equivalent to 365 movie tickets.

Fraudulent / Unfounded Termination of My wife's and My Account without just cause.
My wife's account (***) and my account (***) were terminated by Sinemia in a bulk termination of hundreds of accounts with a form email that claimed that we violated their company policy or have had suspected fraudulent usage of our accounts. The listed reasons they gave were as follows:
- Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity
- The use of multiple Sinemia accounts in the same device resulting in financial abuse
- Reasonable suspicion of fraud and/or abuse
- Sharing one's Sinemia membership information to purchase tickets for other persons.
- Manipulation of location data resulting in deceptive ticket purchases

None of these happened. We followed the company's listed protocols and even had sent emails to their support staff whenever the Sinemia app was not functioning correctly while at the movies (typically, the app would not capture the correct location with the GPS, so their required check-in process was hindered). The Sinemia app was changed frequently during the time we used the service, which was from 9/21/18-3/2019. We enjoyed the service and even stayed with them after they asked us to send them proof of identification (I have the emails showing the request for my wife's and my Driver's License and a photo with each of us holding the license next to our faces),when they charged us $14.99 each for them to send us a card to use at the theater instead of their cardless feature (which charged additional transaction fees of $1.80 per movie), when they charged us additional transaction fees of $1.80 to use the service even though we paid for a subscription that included $29 per month to see 1 movie per day with a card, and even now, after they terminate our accounts, we wish to have Sinemia turn our accounts back on and allow us to continue using the service that we paid for and used within the company policies that Sinemia has laid out. For full disclosure, there were two occasions that the theater employee charged my Sinemia card on the wrong movie that I watched, but I immediately emailed the Sinemia support to make them aware and asked for what to do when this happens, to only get a canned reply telling me that their staff will review and use their discretion on whether to take action. I never got an actual reply from someone personally from Sinemia during my membership period. There are many accounts that received this same email without the company sending supporting evidence that we did any of the aforementioned reasons for termination. I have emailed multiple times to the Sinemia support email listed and have never received a reply. There is a button on the Sinemia website that we can click at the bottom of our termination message that we have clicked that says "Request Usage History & Refund". I clicked this button the day they notified my wife and I and asked for them to supply proof that we violated their terms and also requested that they turn our service back on as they made a mistake. I received no response as of today. I wish to have our service turned back on.

They cancelled my pre-paid subscription without cause. They charged fees not disclosed in the original agreement. Their refund is insufficient.
I have used Sinemia as a movie subscription. I have the movie a day subscription for $30 a month which they asked for all up front. They said they would give me a physical card. It was going on months before I finally contacted them. They directed me to go to their cardless option as they were not able to provide a physical card at this time. I paid a "activation fee" for this option, something that was not disclosed beforehand. There were normal convenience fees to by online tickets, the only option available with cardless. But they randomly charged an additional $1.80 on top of that, again not disclosed beforehand. They then presented this great new option: a physical card that would eliminate these dreaded fees. But you would then have to pay an "activation fee." After all of that they asked for identification that seemed straight out of a movie where they asked for proof of life. There were several glitches throughout the whole time with their app. Their app would frequently flake out when "checking in," a feature that require the use of GPS on your phone. Of course if you didn't check-in then you risked being charged full price for the movie. My GPS did not flake out with any other app but Sinemia's. They occasionally had the wrong coordinates for theaters. One theater had the right name, but they pinned the coordinates for an abandoned theater 2.6 miles away. You had to go there to check-in in order for you not to be dinged because you didn't check in. I informed them of this and many other incidents like this and they would always respond that it has been fixed and "not to worry." They then terminated my account due to "fraud." They didn't tell me specifically what "I" did. They did give a list of offenses that qualified account termination. One was using the card for other purposes. I never did that. Seemed stupid to even try that, because I loved being able to see so many movies. Another was using multiple accounts on the same device. I didn't do that either. I had no need to as a single man who had everything he needed to see a movie a day. I didn't have time to see two movies a day enough times in a month to even try that ridiculous scam. The next one was so vague: reasonable suspicion of fraud or abuse. I don't know how to respond to that other than I used their service to "T" in how they prescribed. The next was sharing my account information to another so they could use it. Again, didn't do it. Didn't want to mess up what I had to even try it. Manipulation of location data resulting in deceptive purchasing practices. Now I told them ahead of time about the time THEY inappropriately pinned an abandoned building for a legitimate theater. I gave them screenshots to prove it. They said they fixed it and not to worry. Do they deliberately give wrong locations to check-in so they *** kick customers who "use their service too much?" I don't know what their issue is with me. I contacted them many times and they refuse to respond to me, something they are not great at to begin with. The most successful way to get a hold of them is direct message on Twitter, not their company email. There isn't a phone number to call either. Either way, no response back. I just want to use my subscription for the remainder of term.

Unethical business practice. Cancelation without adequate reason or proof.
After entering into a year prepaid subscription with Sinemia I was unilaterally canceled for "fraud". I operated in good faith and within the terms and conditions as described when signing up and subsequent to the numerous changes to include requirement to pay "processing fees" and provided a government ID and picture for their records. Without providing proof or explanation, they canceled my prepaid subscription and offered an "adjusted" refund that minuses the price of used services, A more appropriate refund is dividing by 12 months the price of the year subscription and refunding the unused portion. Their formula only benefits the business and is not equitable to both parties. The above action is an unethical business practice and suspected fraudulent in nature.

Change subscription rules in between the contract without communication. Also cancel subscription for no reason
they keep changing subscription rules (many a time that means adding cost to user) without any communication and when you ask questions, you do not get any good response except that this is the new rule and deal with it. No phone number for customer service so have to rely on email back and forth and try to decipher their lousy response. finally, they *** cancel your subscription whenever they want without any specific reason or communication and you cannot do anything since this was somewhere in their 20 page long "USER AGREEMENT"

My prepaid account was shut down prematurely without explanation. There has also been no offer of refund for unused services.
On October 31st, 2018 I paid Sinemia $251.88 for one year of services. On March 8th I discovered that my account had been shut down for "...examples of your membership use that violates the terms of service." Upon contacting a representative to explain that I had not knowingly violated any terms, and to find out what terms were violated, the representative told me "we do not have the authorization to access that information." I requested usage history and information regarding the possibility of refund via a form on the Sinemia website, but have yet to hear anything from the company. I maintain that I in no way violated any terms of services, and yet my account has been unjustly closed with no offer of refund for the 8 months of prepaid, unused services.

Canceled my account (pre-paid for one year) even though I did not violate the agreement, and will not discuss why they did so.
Sinemia canceled my account without notice. I have more than half of the term left and pre-paid in advance for the year service. When I asked why, the response from customer service was that it was done automatically and that they do not know and cannot access the reason. I did not commit fraud. I did not violate the terms of the agreement. Sinemia says it will issue me a refund but proposes to calculate it based on the full theater ticket price of movies I have seen with Sinemia, instead of based on the monthly amount I paid Sinemia for all the unused months that still remain on the agreement. Note that the calculation of the amount of refund is not covered by the contract terms.