Sinemia Reviews (1602)
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Sinemia Rating
Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
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Membership card not received one month after purchased
I purchased their one year membership on their website and was told the member card will be delivered within 7 days. But after a whole month I still have NOT received the card. I try to reach out to them and submit a ticket, they never reply back. And they did not provide any number to call.
I want to have my membership card delivered asap and hope to get explain from them.
The customer has subscribed to their plan (12 Months (2 Movie Days)/ $107.88) with the promo code "Spring" on April 27th and their account is activated on May 25th. They may use their subscription with Sinemia Cardless. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered seperately), whichever happens first. Sinemia Cardless Activation can take up to 1-2 weeks. In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equivalent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they have paid for. Sinemia Cardless can be activated within the app instantly, available to all users. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. Customers may now request a physical card for their subscription on their Membership (***) page. The customer has requested cancelation and refund for their subscription on June 27th. Sinemia has cancelled their membership due to customer request and the payment has been refunded to customer on July 5th.
Advertise monthly service but bill annually
Say cancel anytime, no mechanism to cancel
Do not respond to customer service emails
Card never received
Have sent multiple emails, no response. Card never received. Billed me for an entire year up front. As far as I can tell this company is an elaborate fraud.
Refund and cancellation of my "membership"
The customer had subscribed to their plan (12 Months (1 Movie Days) (Classic 2D) (2 Person)/ $119.88) with the promo code "***" on May 6th. In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equivalent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they have paid for. Sinemia Cardless can be activated within the app instantly, available to all users. Sinemia annual subscriptions are billed annually. Customers may receive information about annual billing both on Plans (***) page while selecting their plan to subscribe and before proceeding to purchase their subscription on payment screen. All Sinemia membership activities including; purchasing subscriptions, booking tickets, ticket purchases, and checking in at the theater for an advance ticket, can only be made by the membership holder. Sinemia app can only be used on one smartphone which must belong to the membership holder as they are the exclusive users who are authorized to use their membership. They have disputed their payment ($119.88) because product not received on May 24. We have submitted evidence on May 24. The chargeback has been completed on June 25 and the payment has been refunded to customer.
Never received my membership cards from sinemia. Waiting since 04/26/2018
bought 2 memberships, paid with my debit card since 04/26/2018. The first charge was for $263.88 and the second one was for $131.88. I thought that I would receive them in 7-10 business days. We are almost approaching one month mark and I have yet to hear any news, status updates, or get my cards in the mail.
I would like to receive my membership cards for the programs I bought and purchased for.
The customer had subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $263.88) and purchased a gift plan (12 Months (2 Movie Days)/ $131.88) for another user, both with the promo code "***" on April 26th and their accounts were activated on May 31st. They have used their subscriptions with ***. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. *** feature can be used for movie ticket purchases at any theater that is available with Sinemia. *** can be activated within the app instantly, available to all users. These two memberships purchased and used are cancelled due to customer request. The gift membership is fully refunded with the reason of no use while 12 Months (2 Movie Days) (2 Person) ($263.88) plan is partially refunded by deducting the tickets purchased during their membership.
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't explained the reason as to why the Sinemia cards were never sent to us. They're explaining how the program works, which I'm not disputing, I was completely unsatisfied with how the service was provided. Waited a long time for the physical cards to get here, not even a letter explaining, or a temp card. Nothing. The only thing that I heard was after the fact that I cancelled the subscriptions, got my money back, about a month later, an email was sent stating that they were having production problems. How hard can it be to produce plastic cards? I was so excited to have this subscription. Days, weeks went by and not a word. I gave plenty of time for them to contact me, or hear anything in regards as to why the cards where no being sent. I honestly thought that this was a scam, or the company took my money and ran off with it, along with other customers.
Thanks for your feedback. We are growing every day with our user's feedbacks and support, for providing better assistance and services. We are sorry for the delay in providing physical cards when you were a member. Therefore we have started to provide physical cards again even for our new users. Your payment has ben refunded and your account had ben cancelled. Thanks again for your feedbacks.
My Sinemia card will not work as they said it should.
I bought the Sinemia card because a friend of mine had it and said it seemed like a good company. I paid a year subscription in March but did not get the card until late April. When I tried to use it, the app said I needed to get a Premium membership in order for the card to work. Well, I went to the website, and the website said I had a Premium membership. But the card has not worked in the several times that I have tried it. I cannot contact anyone at the company, I can't get anyone to tell me what I might be doing wrong, and I can't get the company to give me a refund of my $179.
I want a refund of the money I paid the company because they seem to think that i need to pay them more money to make my card work.
The customer has subscribed to their plan (12 Months (3 Movie Days)/ $179.88) with the promo code "***" on March 17th and their account is activated on April 24th. They may use their subscription with Sinemia Cardless. Members may become a Sinemia Premium member only by registering their payment method on their Sinemia account. In order to use Sinemia subscriptions or services, members should install Sinemia App on their personal devices. Members also should make sure that they always keep the app updated with the latest version to use their Sinemia plan with a smooth experience. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. Sinemia Cardless Activation can take up to 1-2 weeks. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. Sinemia Cardless is available to all users. The customer has requested cancelation and refund for their subscription on July 5th. Sinemia has cancelled their membership due to customer request and the payment has been refunded to customer on July 5th.
Website say 7 days for delivery, it has been 20 days and they still haven't shipped it and refuse to offer me an eta.
I purchased a year long membership on 4/26/2018, to this date, I have not received anything. They say on their website that it takes 7 days for delivery. It has now been 20 days. I contacted them via email and they never responded. I contacted them via *** and they responded saying that they do not have an ETA on when my card will be shipped. They charged my card when I purchases it on 4/26/2018, but I haven't been able to use any of my benefits. I understand that they don't start the membership till the card arrives, but I shouldn't have to go this long with them having my money and I don't have a product.
I would like my card delivered or at least an eta on when it will arrive.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $239.88) with the promo code "***" on June 4th and their account is activated following the plan purchase. They have been using their subscription with ***. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "***" which is equivalent to the physical Sinemia card in every way. *** feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they have paid for. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. *** feature can be used for movie ticket purchases at any theater that is available with Sinemia. *** can be activated within the app instantly, available to all users. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. If members don't wish to use *** feature, they may now order Sinemia Physical Cards on their membership page (***) for $14.99. As for this user who has subscribed to their plan before Sinemia introduces ***, the physical card fee will be waived automatically. They may request their physical card for free on the same page. Sinemia Physical Card will be shipped in two weeks after request submit date. They may also start to use the new *** feature, a special virtual card information generated only for this user's account. Their membership is still available and ready for their use.
I was billed for a full year of service without my consent one month ago. I have tried to get this refunded multiple times and received no response.
My Sinemia membership is billed each month, not yearly. It allows me and a guest to see two movies during each 30-day period of the active membership.
Last month, it was at the end of one 30-day period when Sinemia's website and app went down for a weekend and we were unable to use our remaining movie tickets due to the error on Sinemia's end. I did not renew my month-to-month membership since there was now a lack of faith in the company's ability to provide the services in which I was paying for. Sinemia offered to provide me with an extra movie for two on top of those already included in the monthly membership fee if I reinstated my membership. (Note that I was able to email Sinemia's customer service and receive responses and support.) I agreed to this and went to reinstate my monthly membership.
At this time, Sinemia was offering a promotion tied to "***" movie and allowed users to select between several membership options. I selected the same membership terms I had before with Sinemia, "Sinemia for Two," which is two movies for two people each 30-day period, billed monthly at the new promotional price of $18.99 each month. There was another choice for the same exact services that was a cheaper per month rate, but billed annually. I did not select this option. However, I was billed for $227.88 on April 16th, 2018 which is $18.99 times twelve.
Sinemia's website and app only provide one option to contact their support/customer service which is through the email ***. Sinemia billed me this fraudulent amount of $227.88 one month ago. I have contacted Sinemia and asked they resolve this issue three times now. I have received zero responses from the company. Sinemia has not contacted me at all, even to let me know they are looking in to it. I have no indication from them that Sinemia is even aware that I have been trying to contact them. I cannot find a phone number in which to reach Sinemia but I have asked for one in my emails sent to ***. I want Sinemia to do the right thing. I want Sinemia to respond to my emails, show they actually have a customer support team, and to refund the fraudulent charge of $227.88 back to me. I agreed to $18.99 charge each month, not to be billed a huge amount for Sinemia's unreliable service.
I do not see why I or anyone would want to keep giving such a shady and unreliable company money if this is how Sinemia conducts service and treats their customers.
I want Sinemia to do the right thing. I want Sinemia to respond to my emails, show they actually have a customer support team, and to refund the fraudulent charge of $227.88 back to me. I agreed to $18.99 charge each month, not to be billed a huge amount for Sinemia's unreliable service. I do not see why I or anyone would want to keep giving such a shady and unreliable company money if this is how Sinemia conducts service and treats their customers.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $227.88) with the promo code "***" on April 16th, after using three monthly plans, and this annual subscription is activated on following the plan purchase. They have been using their annual subscription both with their Sinemia Physical Card and with Sinemia Cardless. There isn't any overcharge on their account for this annual subscription. Sinemia annual subscriptions are billed annually. Customers may receive information about annual billing both on Plans (***) page while selecting their plan to subscribe and before proceeding to purchase their subscription on payment screen. All Sinemia membership activities including; purchasing subscriptions, booking tickets, ticket purchases, and checking in at the theater for an advance ticket, can only be made by the membership holder. Sinemia app can only be used on one smartphone which must belong to the membership holder as they are the exclusive users who are authorized to use their membership. Customers may cancel their Sinemia membership on their membership page. After the cancelation, their membership will not be renewed. Members must cancel their membership before it renews each month in order to avoid billing of the next month's membership fees to their payment method. If users do not contact support prior to the billing date, their card will be charged, and termination will occur at the end of the next billing cycle. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. As the customer states that they have intended to subscribe to a monthly plan, we have cancelled their annual plan with a pro-rated refund (by calculating the (5) months not used) worth $94.95. Their annual subscription is no longer ongoing. If the member wishes to subscribe to another annual/monthly Sinemia plan, they may visit our Plans page (***) and find the most suitable plan for themselves.
They charged me more than they should have, I have not even received my card and it's been almost a month. I have sent messages in regards to card not being recieved and still no response poor customer service. This almost seem like I was scammed smh
I ordered a gift membership for $107.88 on April 17, 2018 for my mother from Sinemia. After purchasing, I received an email from Sinemia saying the card would arrive at my mother's address in 7 days. On the 12th business day I contacted their support asking for an update on the card. I received no response. I have since sent 2 more support requests and gotten no response, I've written on their Facebook page where I saw that others were having the same issue, being charged, receiving no card, and getting no response from customer service. It also looks like they've been deleting those comments because I can no longer find my original ones or the ones that others wrote. I finally have sent them a message via Facebook Messenger from their page, and have yet to receive a response. I have reported them to my credit card company so hopefully I will get my money back that way, but this company seems to be a scam.
I ordered a gift membership for $107.88 on April 17, 2018 for my mother from Sinemia. After purchasing, I received an email from Sinemia saying the card would arrive at my mother's address in 7 days. On the 12th business day I contacted their support asking for an update on the card. I received no response. I have since sent 2 more support requests and gotten no response, I've written on their Facebook page where I saw that others were having the same issue, being charged, receiving no card, and getting no response from customer service. It also looks like they've been deleting those comments because I can no longer find my original ones or the ones that others wrote. I finally have sent them a message via Facebook Messenger from their page, and have yet to receive a response. I have reported them to my credit card company so hopefully I will get my money back that way, but this company seems to be a scam.
REF
I finally got through to their customer service after weeks and weeks and it took about 3 days of inquiries in a row but I finally received a refund. They were claiming that my account didn't exist even though I was charged for it and after being so consistently insistent that they find my account by any means necessary they did.
Service/app does not work much of the time, there is no customer service phone number to report issues, and emails receive no response.
On April 4, 2018 I was unable to use the Premium service as advertised to reserve advanced tickets, resulting in my missing out on a movie opening night. Then on May 3, the app stopped working when I tried to purchase tickets, and I therefore had to purchase them myself (essentially paying twice for the same movie). I reported the issue to the support email address multiple times, and have yet to receive a response of any kind. There is no customer service number to resolve issues in a timely manner, so most issue continue with no attention from the company to make sure their service is working as advertised.
I am seeking a refund for the amount I paid in advance for 1 full year of service, given that the service stopped working 3 months in.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $203.88) with the promo code "***" on December 31st, 2017 and their account is activated on January 14th, 2018. They have been using their subscription with Sinemia Card. In order to use Sinemia subscriptions or services, members should install Sinemia App on their personal devices. Members also should make sure that they always keep the app updated with the latest version to use their Sinemia plan with a smooth experience. Sinemia doesn't provide call center services. However, members may reach our customer support via e-mail *** on ***, also on ***. This membership is already cancelled and fully refunded due to customer request.
Hello,
I was finally contacted by Sinemia after you followed up with them and they gave me a full refund, given the difficulties I had with the subscription service. I appreciate Revdex.com stepping in, as I am highly doubtful that any resolution would have come without your intervention (given that they ignored my emails for many months).
Thank you for your assistance
Little/No response from customer service and the App is hit or miss in actually working.
I purchased a years service from this company for seeing 2 movies/month for 2 people. The first couple of months there were a few small issues but I over looked them. The past few months using the Sinemia App has been almost impossible and customer service does not respond in a reasonable amount of time and usually does not respond at all. The past month I have sent them 3 separate emails 4/8/2018, 5/6/2018 and 5/9/2018 and only received an automate response and there was no resolution. The App would not process correct to allow me to purchase movie tickets (which is the only use of this service). The lack of any kind of support and inability to use the App to get movie tickets makes Sinemia worthless. They waste my time and gas driving to a theater when I am them unable to get tickets b/c of errors with there application.
I want a prorated refund of my year long membership of $135.92 for being unable to be provided timely (or most of the time any) customer service and not being able to use there service as initially promised. I am no longer willing to "work through" there bugs and errors. The service promised 2 tickets for 2 people/month and that is not provided consistently. Initially I had less problems but the past month has been nothing but problems.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $203.88) with the promo code "***" on December 14th, 2017 and their account is activated on January 7th, 2018. They have been using their subscription both with their Sinemia Physical Card and with Sinemia Cardless. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. Sinemia Cardless Activation can take up to 1-2 weeks. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. Sinemia Cardless is available to all users. In order to use Sinemia subscriptions or services, members should install Sinemia App on their personal devices. Members also should make sure that they always keep the app updated with the latest version to use their Sinemia plan with a smooth experience. Customers may cancel their Sinemia membership on their membership page. After the cancelation, their membership will not be renewed. Members must cancel their membership before it renews each month in order to avoid billing of the next month's membership fees to their payment method. If users do not contact support prior to the billing date, their card will be charged and termination will occur at the end of the next billing cycle. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. We are not able to provide pro-rated refunds according to our cancelation and refund policy. However, if the user states that they are not willing to use their subscription, we may provide a partial refund, in accordance with our refund policy, by deducting the total cost of the tickets purchased with their Sinemia plan (total cost of $197.80) and returning the difference.
Take a full year of payment and never send the card to activate.
Take a full year of payment and never send the card to activate. Customer service only through e-mail which they do not respond to.
Overnight the card to me or refund my payment.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $227.88) with the promo code "***" on April 21st and their account is activated on June 23rd. They have been using their subscription with Sinemia Cardless. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equivalent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they have paid for. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. Sinemia Cardless can be activated within the app instantly, available to all users. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. If members don't wish to use Sinemia Cardless feature, they may now order Sinemia Physical Cards on their membership page (***) for $14.99. As for this user who has subscribed to their plan before Sinemia introduces Sinemia Cardless, the physical card fee will be waived automatically. They may request their physical card for free on the same page. Sinemia Physical Card will be shipped in two weeks after request submit date. They may also start to use the new Sinemia Cardless feature, a special virtual card information generated only for this user's account. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. Their membership is still available and ready for their use.
(The consumer indicated he/she ACCEPTED the response from the business.)
They have fixed their app and allowed cardless
I signed up for their service and never got the membership card. I also tried contacting them by email and they never replied.
I signed up for the service and they never send me the membership card. I tried contacting them by email, but they never reply. I went on the site to cancel my membership and it says I have to get my membership card before I can cancel. They are charging my credit card every month, but I am not getting service and cannot cancel my membership.
I would like to no longer be charged on my credit card a monthly service I am not getting
The customer has subscribed to their plan (1 Month (3 Movie Days)/ $17.99) with the promo code "***" on April 11th. They could use their subscription with Sinemia Cardless during their membership. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equivalent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they have paid for. Sinemia Cardless can be activated within the app instantly, available to all users. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. Customers may cancel their Sinemia membership on their membership page. After the cancelation, their membership will not be renewed. Members must cancel their membership before it renews each month in order to avoid billing of the next month's membership fees to their payment method. If users do not contact support prior to the billing date, their card will be charged and termination will occur at the end of the next billing cycle. It is stated on our Terms and Conditions, 27.13., that to cancel, they must notify Sinemia via their Sinemia membership profile at *** at least one business day prior to the next billing date; and 27.8., that Sinemia plans are not refundable. Therefore, they will be able to use Sinemia until the last day of their plan. Given that Sinemia plans do not require a physical card anymore, the customer could have used their membership with Sinemia Cardless feature. However, as their plan (1 Month (3 Movie Days)/ $17.99) is neither activated nor used during its period, we have cancelled and refunded their subscription.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy to hear that Sinemia has addressed the issue with how their membership works.
Thank you very much for taking the time to look into this matter.
Upon purchasing their product that is advertised per month, they billed me annually for the whole year. The only have email and no one has helped me.
On May 4th my boyfriend and I signed up for the premium plan that they have. The details say in bold, $29.99/month. Very tiny writing it says billed annually. You can see that this was very deceiving because I and my boyfriend thought that it meant $29.99 every month for a year. I contacted them immediately once I saw that my bank account had been overdrafted from the -$355 they took out of my account. I emailed hem the next day May 5th and I got an email saying they have received my message and will get back to me. I replied to the email that sent me the received message, and still no reply. It is now May 10th and I still have not got a reply from them. Mind you, they only have an email to get in contact with there are no phone numbers. My email included my name the confirmation number and the amount that was taken out of my account. I asked them for a refund or to clarify that it was billed annually and not per month. This caused a huge inconvenience with my finances and bills and also, with my bank. I also cannot remove my debit card information from the account either. I do not want to pay for a new debit card through my bank. Please help me with my situation.
I want my money back. I do not want your membership nor do I want my debit card information in your system.
The customer has subscribed to their plan (12 Months (3 Movie Days) (2 Person)/ $335.88) with the promo code "***" on May 4th and their account is activated on June 8th. They have been using their subscription both with their Sinemia Physical Card and with Sinemia Cardless for a total of 26 tickets. There isn't any overcharge for this subscription on their account. Sinemia annual subscriptions are billed annually. Customers may receive information about annual billing both on Plans (***) page while selecting their plan to subscribe and before proceeding to purchase their subscription on payment screen. All Sinemia membership activities including; purchasing subscriptions, booking tickets, ticket purchases, and checking in at the theater for an advance ticket, can only be made by the membership holder as they are the exclusive users who are authorized to use their membership. Members may modify their membership information on their membership page ***) and on the Profile tab through Sinemia App. Sinemia doesn't provide call center services. However, members may reach our customer support via e-mail (***), on ***, also on ***. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. Since their membership is still available and ready for their use. However, if the user states that they are not willing to use their subscription, we may provide a partial refund, in accordance with our refund policy, by deducting the total cost of the tickets purchased with their Sinemia plan and returning the difference.
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to the fact that the company took SO long to reply to an email. My partner and I decided to use the membership since we had already felt that we were not going to get our money back (what a coincidence they reply to the Revdex.com complaint saying they would refund us for the movies we did not watch when we already used Almost the total amount for the membership we paid). First of all, we never did receive a physical card. We found the option to use an online card, which we did since we thought we might as well make use of it since we paid for it already. We now know to not do business with this company due to the many reasons as to why I contacted Revdex.com for this unprofessional mannerism. Since we won't be getting our money back we have not resubscribed to the membership and will be discontinuing the use of the membership. As for the advertisement of their membership why would you advertise per month when you are going to make the sonimer pay for it annually. That just doesn't make sense to me because you are "fooling" the consumer to make them think that they will pay monthly but it really means you will bill them annually. I am shocked but also at the same time not surprised that the company has not emailed me because of the Revdex.com complaint apologizing or at least acknowledge the fact that I had to make a complaint to the Revdex.com. This is for the rest of consumers out there, do not make the same mistake we did!
Hi, thanks for your feedback. We have checked your account under *** again and we
deactivated the physical card fee so that you will be able to order a physical card. Or we can provide you a refund after deducting the used ticket prices. Please let us know your decision.
On the other hand, it is stated clearly on our plan's page "Billed Annually" for the annual plans, you may also see here;***.
Please let us know your final decision. Thank you!
Ordered movie club membership, never received membership materials, no refund or reply from company.
Ordered movie club membership back in April for the whole year $83.88 and was told 7 days for membership card.
Never received the card till today almost 3 weeks, tried to message customer service which is a joke since they dont care. Asked to cancel membership and refund or reply from the company.
Just looking to get my funds back.
Just need a refund for my hard earned money, which they wont give back. Not sure how many more people lost their money.
The customer has subscribed to their plan (12 Months (2 Movie Days) (Classic 2D)/ $83.88) with the promo code "***" on April 22nd and their account is activated on June 21st. They have been using their subscription with Sinemia Cardless. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equivalent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they have paid for. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. Sinemia Cardless can be activated within the app instantly, available to all users. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. If members don't wish to use Sinemia Cardless feature, they may now order Sinemia Physical Cards on their membership page (***) for $14.99. As for this user who has subscribed to their plan before Sinemia introduces Sinemia Cardless, the physical card fee will be waived automatically. They may request their physical card for free on the same page. Sinemia Physical Card will be shipped in two weeks after request submit date. They may also start to use the new Sinemia Cardless feature, a special virtual card information generated only for this user's account. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. Their membership is still available and ready for their use.
(The consumer indicated he/she DID NOT accept the response from the business.)
Sinemia Cardless feature does not work anymore, charges $1.80 processing fee then declines, when trying to buy ticket.Already told company to cancel account as its too much hassle.
Your ticket purchase issue has been resolved and our support has informed you via e-mail. Your account has been ugraded to personal payment info which will be eliminating the purchase issues. Thank you!
I am not able to use the app to use the service. Several emails and direct messages for help have been ignored. Would like refund.
I had to switch cell phones and the app will not work. It says device limit reached. I have emailed and messaged and over a week no response for help. I feel I am being scammed out. Of my money.
Refund will be fine
The customer has subscribed to their plan (12 Months (3 Movie Days)/ $167.88) with the promo code "***" on January 30th and this subscription is activated following the plan purchase. They have been using their subscription both with their Sinemia Physical Card and with Sinemia Cardless. Their last Sinemia subscription use was on December 2nd. The customer has reached Sinemia Customer Support via Twitter regarding this issue on May 7th and stated that they need device change rights with the reason that they have changed their personal device. The customer has granted two (2) device change rights for their membership. Customers may cancel their Sinemia membership on their membership page. After the cancelation, their membership will not be renewed. Members must cancel their membership before it renews each month in order to avoid billing of the next month's membership fees to their payment method. If users do not contact support prior to the billing date, their card will be charged, and termination will occur at the end of the next billing cycle. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. Their membership is active and in use.
Made an order on their webpage, chose wrong product. Contacted their customer support, refund was agreed but was never given. Company now ignores me.
Made an order on their webpage, chose wrong product. Contacted their customer support, refund was agreed but was never given. Company now ignores me. I have email record of their service representative promising refund.
Refund the purchase as originally promised
As can be seen on the attached customer communication, refund was never agreed unless the member purchase the correct plan first, we can still cancel and refund the current plan, if the member purchases the plan that they like to use.
(The consumer indicated he/she DID NOT accept the response from the business.)
New plan has been purchased but still have not received refund on original purchase.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $227.88) with the promo code "***" on April 9th. They may use their subscription with Sinemia Cardless. They have reached customer support on April 9th and stated that they do not longer need two movie days and wishes to switch to 12 Months (1 Movie Days) (Classic 2D) plan. They have received information about how to switch their plan as they should purchase the new plan they would like to switch to and send customer support a message after the payment. However, the customer has refused to complete this process without receiving refund for their first plan at first. They have reached customer support once again with the same ticket on June 7th to state that they have purchased the plan they wish to switch to (12 Months (1 Movie Days) (Classic 2D)/ $59.88) and the plan switch has been granted by cancelling and fully refunding their first plan (12 Months (2 Movie Days) (2 Person) on July 2nd. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. However, we have checked the user's account and we see that they haven't used their second plan yet. Since the customer doesn't wish to use their subscription, we have cancelled and fully refunded their second plan (12 Months (1 Movie Days) (Classic 2D)/ $59.88).
Have not received the product for more than 3 weeks. I have been contacting this company and got ZERO response after they deducted my money.
I placed an order online for their movie card and I paid 180 dollars for that. I have been contacting their support team for not receiving my card for more than 3 weeks and I got ZERO response. They don't have any phone contact number on their website so all my emails went for nothing. I searched online and I found there were many people got no response or received the card after they paid. Received money but not gave product, this behavior for sure is fraud.
First of all, I would like to get my money back otherwise this company is conducting crime for collecting money but not sending out products. Also I like to inform the company to stop this fraud immediately.
Member currently have a Chargeback dispute for the charges from his Bank, the following message is sent to the member regarding the dispute
We are reaching you regarding your chargeback request that you have made to your bank,
We see that you have requested a charge back from your bank. Your membership has been suspended for preventive reasons due to your objection to payment.
If your appeal is accepted by your bank, your membership will be canceled and the refund of your payment will be made to your card.
If your appeal is not accepted by your bank, you will need to contact us to re-activate your membership.
this process is your bank's responsibility and for this reason, we ask you to follow the process through your bank.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has a horrible customer support. Basically all emails will not no return. There are NO service provided from the company when a consumer got charged. There are tons of complaints that you could find online for this company. The only way I can get my money back is to dispute this charge with my bank. However, does that mean I solved my problem? I really disagree with that. There are way more people who did not dispute the bank and just admitted their loss.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $179.88) with the promo code "***" on April 8th. The customer has disputed the payment ($179.88) because product not received on May 9. Sinemia has submitted evidence on May 21. The chargeback has been completed on June 25 and the payment has been refunded to customer.
The service is unusable and support is unhelpful
I signed up for this service in January, and since I signed up I have had nothing but issues. The company has no support hotline, just email based support only, and they can be incredibly slow to respond. I had a couple issues recently and sent 3 separate emails to them, and never received a reply after 4 days until I canceled my service today. As part of this, I pre-paid for the month of May 15th to June 14th in order to purchase movie tickets to Deadpool 2 (releases May 18th). The service did not work for this and I did not receive any help whatsoever for 4 days so I this morning I canceled. Now, despite not helping me or acknowledging the issue with their service, they refuse to refund the extra month which I have not used and has not even started yet. There is so much about this company that is ridiculous, but this latest thing is unacceptable.
Refund my useless, unused month which does not even start for 2 more weeks from the date of this complaint.
Member has used almost all his alotted tickets since 12/30/17 until today, also the 1st month of the membership has been refunded and 10 free days are added to members account for customer satisfaction at the begining of this year.
member's emails are responded by the support team with a smal delay due to recent huge demand on Sinemia memberships
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is the perfect evidence of what I am reporting here. First, it took 17 days for them to respond. Second, most of what they said is wrong or misleading. Third, they don't even respond to what I actually want to resolve the situation.
I wish I could attach files so I could show you the exact emails I received from them, however to their first point of using nearly all allotted tickets, yes I made sure that I went to the movies twice a month in the past 4 months (January, February, March, April). I don't really know why that's relevant, however what is relevant is that on 3 separate occasions (out of 8) the service was unusable and support had to be contacted. The first time we tried to use it, in fact, we ended up giving up on it as the support was incredibly unhelpful and could not resolve the issue over the course of 8 hours. This may have been resolved if they had a phone number, however they also do not even offer live support (phone/chat), instead opting for only trading emails to "resolve" issues.
To their second point, the first month has ABSOLUTELY not been refunded. What happened is I purchased the first month, and the very next day when I was telling a coworker about it, the price was lower. I then refreshed the page several times and each time, they randomly picked a price to show (based on ongoing promotions at the time). So, I then contacted them, asking why they would do this and asking they honor the lower price as it had been active when I purchased. They refused in a very unhelpful manner so I told them to cancel the membership. Finally, someone actually responded and told me to re-purchase the membership at the lower price and they would refund the initial. Which is actually what happened, they did not refund the first month as they say.
In terms of 10 free days, again this is incredibly misleading. What happened here is that you cannot use the service without their debit card. The card took 2 weeks to arrive, however they started the service on January 2nd. So, when the card arrived January 13th, I immediately activated it but had already lost 11 days while waiting for them to ship the card. Then, we went to use the card (as mentioned on the "over the course of 8 hours" lines above) and could not use it, so we ended up paying for the movie out of our pocket. Which meant we had less than 2 weeks left to use the 2 movies for January (which wasn't possible at the time due to other personal events going on). Since the support was so poor, and we now had less than half the time, I asked for one of two things: A) Roll our 1 unused movie over so we could see 3 in February and it wouldn't be lost, or B) Refund us half our membership fee for January (I even said in my email to them that they could directly apply this refund to the next month which seemed more than fair). They chose option C, which was changing our renewal date to the 14th of each month. This was fine at the time, however bear in mind this was again something that was refused to us several times until I asked them to cancel the membership, and was hardly 10 free days added. Considering the card alone didn't come until the 13th, the service should not have started until the card was activated (the 13th). When we also couldn't even use the card for what it was intended over the course of a day, moving the renewal date was the least they could do.
Finally, in regards to their support responses, they are honestly one of the worst companies in regards to customer support that I have ever encountered. They are very slow to respond and when they finally do, they are incredibly unhelpful, often appearing as if they did not even bother to read what was written to them. The whole issue above, where it resulted in me re-purchasing the first month and then them refunding the first purchase, took 8 days. The second issue, where we couldn't use the card, took 15 days before we were able to actually use the card. The final issue, which prompted the cancellation, I sent 3 emails in 5 days. I received an automated email for 2 of the times where I contacted their support email address saying they had received the email, but nothing else. Additionally, I emailed a specific person at Sinemia who had helped us previously as I was just trying to get some response. 2 days later I was emailed from a different email account in response, which just said the person I had emailed no longer worked there, and that I needed to email support with any questions. So, not only did I never get a helpful response to this day, but on top of it this person did not bother to help or even forward my email along to the appropriate place, instead opting to just tell me that I emailed someone who was no longer there. I worked in customer service for several years and if I had ever treated customers the way they have in just one of these instances, I would have been fired. I can also see this is not just specific to me, many people are complaining/asking for refunds on their Twitter
At this point, the only resolution I will accept is a refund for my 1 unused month of service (May 15th to June 14th) so I can move on from this ordeal.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure who or what they were replying to here, but I hope this is a further illustration of how inept this whole company is. First of all, not much they said is accurate, including (but not limited to) the comment about some case being settled in their favor in August. I have literally not even thought once about Sinemia since my last response in May. Nor have I ever received a refund from them, including now where they say they issued one. But it's also been since May that they last bothered to even reply here so who knows if they are lying and thought they could save face by replying to a dead issue, or if they just have so many unhappy customers they cannot even keep them straight and mixed this case up with one of the others. I doubt I will ever get a satisfactory answer. That being said, I eagerly await your response in 7 more months.
We would like to apologize for the late response and we are sorry for the inconvenience this has caused. Due to the strong demand for Sinemia services, we are doing our best to reply with care and attention every single message received from customers.
Our aim is always to resolve the issue you have received on top priority. We do our best to train each of our representatives on how to properly handle our customers' issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We are growing every day with our user's feedbacks and support, for providing better assistance and services.
Also you refund has been completed as a gesture of goodwill, you may follow with your bank within 1-2 weeks. Thanks.
Completely unresponsive/non existent support. No one responds to email, no online chat or phone number either. All customers are held hostage.
I've tried to reach them twice through email and have given them over 3 business days to respond and I have received nothing, not even a confirmation that my request was received and in queue.
I was reaching them due to deceptive advertising that had me purchase the wrong package. I reached out to them to exchange my package and upgrade or a provide a refund as I have yet to use their service.
The lack of support leaves their customers as hostages.
I'm willing to pay the difference to upgrade my service under the same promotion I signed up or would accept a refund. I would love to speak to someone as I am not confident the matter will be resolved over email.
Memberships can be upgraded on the membership page at sinemia.com, For further assistace member can reach sinemia also via twitter by sending a DM.
Dysfunctional service, non-existant customer service and billing after cancellation of account.
I started an account with Sinemia that was for (2) pairs of movie tickets per month. This membership is meant to let you select a movie in their app and then use their branded debit card to purchase the tickets at the theatre or a third party website.
Half of the time, the card would decline. There is no customer service phone number, so you have to email and hope they respond in time. Often, the emails would be responded to over a day later. Well after the time you were going to the movie.
The customer service responses got slower and slower. The service started having more and more errors. 50% of the time that I went to use the service, I ended up having to pay for the movie out of pocket. So, I was paying for my useless membership and also the full price movie tickets, rendering Sinemia's service pointless.
I decided to cancel my service after a month of completely failed transactions. I canceled the service before the billing date, still with unused tickets because they weren't able to be booked. Then, I noticed I was still being charged for the current month. I've now emailed them at least 4 times to demand a refund for this month and have gotten no response yet. Ideally, I'd be refunded for the last 2 months because I was unable to use their service for either month.
Their system is too flawed, and customer service too poor to handle it. This is resulting in basically a scam. They collect money from customers and provide no service in return.
I would like a refund of my $22.99 membership for the last two months and to ensure that my billing is canceled going forward.
Member has actively used the service for 3 months, and spend all allotted movie tickets then cancel the membership, there was not any charges after the cancellation, 15 more free days and +1 movie ticket was gifted to the member for customer satisfaction but the member did not used these extra days.
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely do not accept this response because I was unable to use all of my tickets and was indeed charged after my cancellation. They never responded to a single email about that as a clear admission of fault. I demand a refund for this faulty, garbage "service".
The customer has subscribed to their plan (1 Month (2 Movie Days) (2 Person)/ $22.99) as a monthly renewal plan for their membership on February 5th and this subscription is activated following the plan purchase. They have been using their subscription with Sinemia Card, for a total of 8 tickets. Their last subscription use was on March 31st, two 2D tickets at***. Sinemia doesn't provide call center services. However, members may reach our customer support via e-mail (***), on ***, also on ***. There were not any subscription charges after the cancellation. As a gesture of ***, 15 more free days and +1 movie ticket were gifted to the member for customer satisfaction. However, the customer did not used these extra days. Customers may cancel their Sinemia membership on their membership page. After the cancelation, their membership will not be renewed. Members must cancel their membership before it renews each month in order to avoid billing of the next month's membership fees to their payment method. If users do not contact support prior to the billing date, their card will be charged and termination will occur at the end of the next billing cycle. It is stated on our Terms and Conditions, 27.8., Sinemia plans are not refundable. We have informed all customers of this term both on our customer support and on our website. Therefore, they will be able to use Sinemia until the last day of their plan. Their membership is expired on April 24th (additional movie days included).