Skinny Bunny LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, please allow me to relay to you the facts of this case:I sent an email and instagram message to them to cancel my order and give my money back since 15 working days have passed from the placement of order date; this email was sent on February 22, 2016, 8:22AM (GMT +8). Given that I am already aggravated by the circumstance, I then sent a complaint to your organization at past 6PM (GMT +8). At 11:10PM (GMT +*) of that day, they sent me an email that contains the tracking code for my order, which means that they have not cancelled it. I then talked to their Live Chat, asking them why they have pushed through with the order despite the fact that I have emailed them hours before (to their 24/7 support) to cancel it, and sought for my money back. However, they wold me that they could not just cancel it and it might take weeks for them to cancel it and give my money back. Sice I've already wasted a lot of time with them, and so, with a heavy heart, I just decided to push through with the order.This experience has taught me a lesson to check sellers thoroughly before purchasing from them, and that I will never buy from Skinny Bunny Tea again. I do apologize for any inconvenience this case may have brought to your organization but I believe that if it weren’t for my complaint filed to you, they would still not have shipped my order until now. Thank you.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I will accept this as long as the full amount is put back into my credit card. 
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for those delays at this time and to better assist you a manual refund override was performed for the delays with [redacted] releasing those funds back to your account at this time. An email will be sent to you once it has been refunded in full and if you have any concerns or...

questions please direct them to [redacted] for a senior rep to assist you with all your questions or concerns.Thank you.

A representative has been assigned to contact our customer to resolve this matter for them with returning the items for a refund.  Thank you.

Customers order was shipped out at this time and with priority handling to ensure it is received as quickly as possible. Thank you.

In response to this complaint, we have been reaching out to all of our customers daily on the delay of their order. [redacted] has been contacted and informed of the status of her order at this time and we await a response from her shortly.

[redacted]Thank you for reaching out to us. We apologize for the delay. We have contacted our Finance Department to expedite your refund. You will receive an email confirmation as soon as the refund is completed.Thank you

Revdex.com,[redacted] was contacted recently on 4/19/2015 and no response was received. Her case was resolved 4/16/2015 when tracking was emailed for her package entering transit.Thank you.

Sugey,Thank you for reaching out to us and for your recent purchase. I do see that your order was shipped on 1/12/17. I have provided you with the tracking link below. Please allow 24-48 hours for [redacted] to update the tracking.Thank you and we appreciate your...

business[redacted]