Skinny Bunny LLC

We have cancelled the current order that was awaiting shipment and also requested a refund to be issued for the customer at this timeThere has been no follow up from [redacted] since the last email from our support team April 23,

Revdex.com, Customer emailed us the day before the order was shipped out to them with USPS Priority Mail [redacted] As the tracking states, the order was completed to the customers shipping location and all delays were addressed and or are being addressed with customers who experienced delays with our processingThank you

[redacted] Thank you for reaching out to usWe apologize for the delayWe have contacted our Finance Department to expedite your refundYou will receive an email confirmation as soon as the refund is completed.Thank you

Revdex.com, Customer inquiring has received tracking information 2/23/and we have added priority handling to the order to ensure it reaches them with expedited careCustomer recently contacted us for this information during our delays with high volume of phone calls and emails[redacted] *** [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: the order is not completeI finally received the order but it is incompleteI am missing the skinny bunny bottle and the am weight lossAnd the vanilla chai tea is missingAfter all this time I would have expected the courtesy of getting what I orderedIt seemed I received a thrown together box Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIt is a shock that it took me going to these lengths just to get some action from the businessIf Skinny Bunny was going to be having such a "huge" sale they should make sure they have adequate inventory to support the demand the low prices will generateHaving it take upwards of a month for a customer to receive their purchased goods definitely leaves a bad taste in consumers' mouths and without a doubt negatively impacts the customers opinion of the companyI thank you, Revdex.com for aiding me in this process and for helping me get my products Regards, [redacted]

A replacement order was issued with the replenishment of our inventory and a rep has contacted the customer with the updates to our delaysThank you

[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see that all teas are replenishedWe have split the water bottle from your order as we are still awaiting our delivery of thoseYour teas will ship out shortly and you will receive an email containing your tracking numberAs soon as our water bottles are replenished, you will receive an email containing your tracking number for that package as wellThose should be arriving within the next few days.Thank you

[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you

[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your package was shipped out earlier this morning and I have provided you with your tracking link below.Thank you and we appreciate your business [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer received automatic shipping information for the order once it was scanned with the carrierA rep has contacted the customer via email with tracking information as wellOrder has shipped as originally purchasedThank you

[redacted] Thank you for reaching out to usWe apologize for the inconvenience you have experiencedDuring sales, our discount codes are active, however they will only take off 5% due to the items being on saleWe currently have a 20% coupon code that you are able to use on the websiteThat code is SAVEHopefully this information is helpfulPlease let us know if there is anything else we can further assist you withThank you and we appreciate your business

A representative has been assigned to contact our customer to resolve this matter for them with returning the items for a refund Thank you

Complaint: [redacted] I am rejecting this response because:While I was sent this response within a timely manner of my initial Revdex.com complaint and I replied to them right away with the information that was asked, I have yet to recieve any other communication from this company [redacted] *** Regards, [redacted] ***

[redacted] Thank you for reaching out to us and for your recent purchaseI have personally looked into your account and see that a refund request has been submittedI am going to follow up with our Finance Department to have the refund expeditedPlease allow 24-Business Hours for the funds to reach your accountPlease let us know if there is anything else we can further assist you with.Thank you and we appreciate your business

[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI do see that your original order was sent back to us due to an insufficient addressWe created a replacement and it was awaiting shipmentWe have cancelled that order and submitted a refund request If you would like to receive that order instead of canceling it, please let us know and we will process that order.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Customers order was shipped out at this time and with priority handling to ensure it is received as quickly as possibleThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] The refund was processed on 4/27/not 4/23/As as the refund was given by Skinny Bunny Tea, I accept their response and consider the issue closed