Skinny Bunny LLC

Revdex.com,*** *** contacted us April 15, and was responded to by a support member the same day in regards to her email and packageCustomer responded again a few days later and again received a response, in which she has not yet responded too at this time.Thank you

Revdex.com,*** *** was contacted various times in regards to her tracking informationHer order was shipped out 4/17/and tracking was sent to her email for the order in transitNo response from our customer has been received at this time.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would just like a full refund
Regards,
*** ***

***We cancelled your order and submitted your refund request on January 25thYour desired settlement was "At this point my desired outcome is simply a refund, it is already too late to receive the products as the time period I needed them by has already passed."You will receive an email confirmation as soon as your refund is processedAs stated on our website, refunds can take up to Business Days to process.Thank you

***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is completed.Thank you

Complaint: ***
I am rejecting this response because: This has taken way too long for you to just send me my orderI either want a refund or some kind of compensation
Regards,
*** ***

Thanks for your contact to us, I looked into the case with a rep handling your previous orders and they made mention that a replacement was being shipped out at this time to you for a water bottle as that item may have been damaged based on your email to their support teamWe are re opening this
case to have a senior level rep look into the matter for you directly and they will serve as you point of contact to see your case throughIf you have any questions for us please let us know immediately.Thank you

***Thank you for reaching out to usWe apologize for the delayWe have gone ahead and cancelled your order and submitted a refund requestYou will receive an email confirmation as soon as your refund is processed.Thank you

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:this company needs to better manage their ordersIf production is overwhelming then they need to hire more peopleThey need to make proper changes or they will lose a lot of customers this way
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

***Thank you for reaching out to usWe have investigated your order and had it cancelled and have had a refund request submitted to the Finance DepartmentWe have also requested that your refund be expedited. Thank you

Revdex.com,*** *** contacted us via email in which she was responded too for each message sentThe most recent email was from April 16, and resolved April 17, All her orders have shipped out as ordered.Thank you

***Thank you for reaching out to usAfter investigating your order, we do see that the second shipment was shipped on 7/We have provided you with your tracking link below.Thank you ***

***Thank you for reaching out to us and for your recent purchaseI do see that one of our Customer Service Representatives Teresa has contacted you in regards to your order and provided you with an update. Thank you and we appreciate your business

***Thank you for reaching out to usWe have submitted a refund request to our Finance Department for your purchaseYou will receive an email confirmation as soon as the refund is completed.Thank you

***Thank you for reaching out to usAfter investigating your order, I was informed that your order is being held for the Day Lemon TeaThey are able to split the tea from your order have it ship when replenished, replace the tea for a different available flavor, or cancel and refund the
order. Please let us know how you would like to proceed.Thank you

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want to have a shipping number immediately as this ha sbeenfoing for too long
Regards,
*** ***

***Thank you for reaching out to usI do see that your order was cancelled and a refund request was submitted on January 24th, Refunds can take up to Business Days to be processed as stated on our website.Thank you

Complaint: ***
I am rejecting this response because: the email sent to me by the business said they were splitting my package, not changing the products in my order to products that were in stockI have attached a screen shot of the email they sent meThe business tol the Revdex.com one thing and then emailed me something different.
Regards,
*** ***

We apologize for the delay in your refund for the orderA full refund has been initiated at this time for you and you will receive a notification for the amount back to your account once it has been processedIf you have any questions or concerns please contact me again or reach our to
[email protected] you