Skinny Bunny LLC

A request for a refund and an order cancellation has been completed at this time and the funds are processing to be issued back to your accountIf you have any questions please contact the rep handling your case or direct your email to ***. Thank you

As for the delays with your orders refund, a manual processing has been issued at this time and the funds will arrive to your account of origin for the initial payment in the next 3-5 days at the most. We sincerely apologize for the delays and the reps in direct charge of this process have been...

contacted in regards to the open case with your order. If you have any questions or concerns please contact [redacted] and a senior rep will be able to advise you on your case at this time.Thank you.

[redacted]Thank you for reaching out to us. I do see that your order was successfully delivered on February 8th. For the inconvenience, we will be shipping you out (2) of our 28 Day Teas. You will receive an email containing your tracking number as soon as that package is shipped.Thank you and we appreciate your business

[redacted], The shipping is non refundable to orders once they have been shipped. Under the circumstance that this has created a long term issue for you and we believe highly in our customers satisfaction, we are issuing the remaining amount of the refund for you which was the shipping cost for your order traveling to the Philippines. If you have any questions please contact us again.Thank you.

Customers order was shipped internationally and an additional 14 Day bundle was sent out along with the order at no extra cost to the customer 2/22/2016. Secondary order is processing for international handling at this time and customer was responded to through email.Message from customer as of...

2/22/2016:  [redacted]This is to confirm that the request to cancel my order will no longer push through, as I will just continue with the order process, and that the information regarding the free tea is noted.Thank you.Sent from my iPhone Customer has agreed to terms of free tea being sent for the complications.

[redacted]
I am rejecting this response because: the item I purchased was a bathing suit, a division of the skinny tea company. The site is currently offering free shipping. It does not specify anywhere on the site that the free shipping is only for purchases over $50, which is the response I received from the company. Being redirected to [redacted] is not the issue. My issue is the shipping charge did not appear on the skinny bunny site. It appeared after I was redirected to [redacted] for payment.Therefore skinny bunny is falsely advertising free shipping. 
[redacted]

[redacted]Please see the attached image as it states you were refunded $60 on March 30th, 2017.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,We have contacted our customer from March 7, 2015 and the issue was resolved March 13, 2015 with no response from the customer.Thank you.

Thank you for reaching out to us. We have gone ahead and submitted a refund request to our Finance Department to process your refund. We will also be expediting your refund as well. Please allow 24-48 Business Hours for the funds to be deposited into your account from your bank. Please let us know...

if there is anything else we can further assist you with. Thank you

[redacted] Thank you for reaching out to us and for your recent purchase. We apologize for the delay and inconvenience you have experienced with your order. I do see that you have been speaking with one of our Customer Experience Representatives who will be able to assist you fully. If you have any...

further questions or concerns, please feel free to contact us and we will be able to assist you.Thank you and we appreciate your business.

[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. I will make sure one of our Customer Support Agents reaches out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your...

business.

Customer received automatic shipping information for the order once it was scanned with the carrier. A rep has contacted the customer via email with tracking information as well. Order has shipped as originally purchased. Thank you.

Revdex.com, Customer inquiring has received tracking information 2/23/2016 and we have added priority handling to the order to ensure it reaches them with expedited care. Customer recently contacted us for this information during our delays with high volume of phone calls and emails.[redacted]...

[redacted] Thank you.

[redacted]
*Thank you for reaching out to us and for your recent purchase. We apologize for the delay. I have personally looked into your order and see it was split for the Weight Loss AM Capsules and the first package was shipped today. The tracking email was sent to your email but I also...

listed the link below for your reference. Your Weight Loss AM Capsules will ship automatically as soon as the stock is replenished and this tracking will update as soon as USPS updates their system later on today. Thank you  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund finally did come through and I see it in my bank account.
Regards,
[redacted]

[redacted]Thank you for reaching out to us. I do see that one of our Customer Support Agents responded back to you earlier today (March 14th) in regards to your inquiry. Please see the screenshot attached. Your bank will be able to help you receive the funds back into your account as this was deemed...

fraud on your behalf.Thank you

How do they know my email and everything that I used for the website to make my order?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]Thank you for reaching out to us. Your refund was completed on January 31st. Please see the screenshot attached.Thank you

After looking into your case directly with the agent you communicated with, I am having them recontact you with the delay updates for your order at this time. As the selection you made a purchase and requested an exchange for is pending in the system at this time, we may have other options for you...

to select that will not create a delay at this time. A rep will be contacting you shortly for the options you have at this time for the bikini in stock at this time. Thank you.