Skinny Bunny LLC

[redacted] Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI will make sure one of our Customer Support Agents reaches out to you shortly to provide you with an order update and will be able to further assist you from there.Thank you and we appreciate your business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I will accept this as long as the full amount is put back into my credit card I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] Thank you for reaching out to usAfter investigating your order, I was informed that your order is being held for the Day Tropical TeaThey are able to split the tea from your order have it ship when replenished, replace the tea for a different available flavor, or cancel and refund the orderPlease let us know how you would like to proceed.Thank you

With high volume of emails coming company support is tending to all concerns as quickly as possible in the order receivedCustomers order was shipped out 9/17/with ***: Tracking Number [redacted]

***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see that all teas are replenishedWe have split the water bottle from your order as we are still awaiting our delivery of thoseYour teas will ship out shortly and you will receive an email containing your tracking numberAs soon as our water bottles are replenished, you will receive an email containing your tracking number for that package as wellThose should be arriving within the next few days.Thank you

Revdex.com, [redacted] was contacted recently on 4/19/and no response was receivedHer case was resolved 4/16/when tracking was emailed for her package entering transit.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

***All of your teas were shipped and the package was shippedThe only thing that was split from the order was the Weight Loss AM CapsuleThat will ship in a different package once replenishedI have provided you with your tracking link below as well.Thank you***

I was able to personally look into the matter with Ms*** at this time and as mentioned with our system updates, she mentioned that the items have not been returned for a refundAlso that an exchange is not applicable as the items for the exchange are not in stock to make an effective swap as per your requestAccording to the policy at this time, a store credit is available for the order which can be for put towards tea, but a refund is not applicable at this time. Thank you

***Your refund was processed on January 30thPlease see the screen shot attached.Thank you

Complaint: ***
I am rejecting this response because: I have replied to Carol around the same time he e-mailed me, however I got no responsesI would like to see how long the new (third time) replacement order will takeThanks for letting them replaying to meI really appreciate it
Regards,
*** *

*** Thank you for reaching out to usWe apologize for the delay in your orderI have personally looked into your order and see it was shipped out this morning (September 28th) You should have received an email containing your tracking numberIf you did not, I provided the link for your
tracking belowIt will take *** approximately hours to update your tracking pagePlease let us know if there is anything else we can further assist you with. Thank you and we appreciate your business. ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it is now the end of the day on Monday and I have yet to receive any communication from this company regarding my refund and order cancellationBased on how they handled my order delay I do not trust they will actually follow through on this so I would like to know exactly when I can expect to see my refund
Regards,
*** ***

***Thank you for reaching out to us and for your recent purchaseWe apologize for the delayI have personally looked into your order and see it was being held up for one item that we are currently awaiting a replenishment ofWe are able to split this item from your shipment and have all
available products ship out ASAP and then the backordered product will ship once replenishedPlease let us know how you would like to proceed.Thank you and we appreciate your business

We have processed your refund and the funds should be in your account within the next 24-business hours. Thank you

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is semi-satisfactory to meThey should have alerted be things were on back orderTo leave a patient in the dark about their purchase is poor customer serviceI am happy that some of my items are being shippedIt should not take complaining to the Revdex.com to get a response out of the company
Regards,
*** ***

We are having a senior agent reach out to assist you at this time with your inquiry on the items ordered and not received at this timeAs there is a shortness of inventory on those items mentioned in your order, there may be delays currently still pending on your order due to demand on the item(s)
orderedWe will have this resolved for you as quickly as possible at this time for the delays.Thank you