Skinny Bunny LLC

Revdex.com, Customer emailed us the day before the order was shipped out to them with USPS Priority Mail [redacted] As the tracking states, the order was completed to the customers shipping location and all delays were addressed and or are being addressed with customers who...

experienced delays with our processing. Thank you.

[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. I have personally looked into your order and see that all teas are replenished. We have split the water bottle from your order as we are still awaiting our delivery of those. Your teas will ship out...

shortly and you will receive an email containing your tracking number. As soon as our water bottles are replenished, you will receive an email containing your tracking number for that package as well. Those should be arriving within the next few days.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted]. The refund was processed on 4/27/15 not 4/23/15. As as the refund was given by Skinny Bunny Tea, I accept their response and consider the issue closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it's the correct bundle I was charged for. I attached a image of the bundle kit and when I purchased it I'm pretty certain I choose Jasmine Green as my flavor. The tropical tea they are referencing was a option. Like I said I'm satisfied with their agreement as long as it's the $79 bundle kit I originally purchased. 
Regards,
[redacted]

I am rejecting this response because:this is comany still has not provided any shipping information. I have asked them to cancel my order & provide a refund and they are ignoring my request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It has been over 48 hours and I still have not received my refund. 
Regards,
[redacted]

[redacted]Thank you for reaching out to us. We apologize for the delay. Your refund has been processed and I have sent attached a screenshot confirmation.Thank you

[redacted]Thank you for reaching out to us and for your recent purchase. I do see that your package was shipped on 1/23/17. I have provided the tracking link below.Thank you and we appreciate your...

business [redacted]

[redacted]Thank you for reaching out to us. We are so sorry to hear about the issues you were trying to have resolved. I have looked into our records and do see that a replacement package was shipped to the second address on 8/26. Please let us know if you need any further assistance. Thank you

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] Thank you for reaching out to us. We apologize for the inconvenience you have experienced. During sales, our discount codes are active, however they will only take off 5% due to the items being on sale. We currently have a 20% coupon code that you are able to use on the website. That...

code is SAVE20. Hopefully this information is helpful. Please let us know if there is anything else we can further assist you with. Thank you and we appreciate your business.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I do feel customer service should become way better at responding and I will not be completely satisfied until I receive a shipment email. It's sad I had to go through this to get a response but glad someone told me about this otherwise I am sure I would have never gotten a response.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. We have gone ahead and cancelled your order and submitted a refund request. You will receive an email confirmation as soon as your refund is processed.Thank you

[redacted]Thank you for reaching out to us and for your recent purchase. We apologize for the delay. I do see that your original order was sent back to us due to an insufficient address. We created a replacement and it was awaiting shipment. We have cancelled that order and submitted a refund request....

If you would like to receive that order instead of canceling it, please let us know and we will process that order.Thank you