Complaint: [redacted] I am rejecting this response because:I'm still experiencing issues with my [redacted] player, and you're holding me liable for the incurred charges What else can I say about this? Sincerely, [redacted]
Hello [redacted] ***, We apologize for the inconvenience that this has caused youWe will be unable to refund any more charges for the services on this accountPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future chargesWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe have canceled the account and issued the refundThe disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe apologize for the confusion regarding our websiteYou can go to sling.com/c/channels to view all the channels in the base servicesYou are then able to customize your services by adding just the extras that you wantTo see what services you will need to receive your favorite channels, just click on the channel you are interested inThis will tell you if it is in a base package or if you need to add an extra service to receive the channel.We would like to offer you the day free trial so that you can try out the servicesIf you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we'd be happy to offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble, we can offer you $off of your service for each of the next monthsIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account Again, please don't hesitate to contact us with any questions or concernsWe appreciate your loyal patronage as we continue to grow Regards, Sling TV Customer Service [redacted] www.sling.com ref:_00DE0eknm._500612mnRj:ref
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, what we can do for you is cancel the account immediately and refund the disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWill you be contacting them to process the refund as the email suggests to confirm? Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you a full refund of $If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is indicated that your account was opened online on January 26, for a two week free trialYour first payment date was February 8, We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence (e.gcancellation email), please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we would like to offer a refund in the amount of $for the PPV fight that was ordered on 12/20/If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately we are unable to offer the annual 50% [redacted] offer as you are also receiving the Sling Blue Beta pricingWe can definitely set you with the 50% Arabic Mosiac offer, unfortuantely the Sling Blue services is not included in an annual plan, it is a international offer onlyThe annual plan is only eligible for the [redacted] Express as well.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usFor your trouble, we offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted]
Hello [redacted] * [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV serviceUnfortunately gift cards are non refundable and can not be applied to device offersWe apologize for the inconvenience and we would be happy to help you with thisTo begin, please provide the following information in your next email:PIN number located on the card’s scratch-off section after it has been scratched offSling Programming you would like to be set up with: please go to www.sling.com to view our offerings Once we receive this information, we will get to work on this and will notify you with any additional information or steps.Thank you for choosing Sling TV!Sincerely, Sling TV Customer Escalations [email protected]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Looking at your account we also see that you were watching the Sling TV service on your [redacted] Fire device on 11/19/which was after you were charged for the monthWe are not seeing any attempt at cancellation other than when you canceled on 11/16/You were charged for the services on 11/14/for the monthUnfortunately Sling TV is a prepaid non-refundable TV service so we would be unable to issue a refund at this time Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account, we show your currently subscribed to the Sling Blue service, with the Lifestyle Extra package and Extras DealUnfortunately the [redacted] channel, [redacted] XD, and [redacted] are not included in these packagesBut are included in the Sling Orange serviceIf you would like us to change your programming, please let us know and we can assist you with doing soPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe apologize you are experiencing issues with the 9X [redacted] channelWith your permission we would like to do further testing regarding that channel and your account by changing you current password to log into your account and view the issue from thereOr we can also cancel the current account effective immediately with a prorated refund and rebuild your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because: Clearly clearly on my receipt it says one stream I have a screenshot of it it's for the same house and only one show can be streamed the last times we have tried to use the $service that I was charged for even though I cancelled on time because nowhere in your contract does it tell you what time they are going to cancel it just tells you to cancel by a certain day so the two dates that we did try to use it I didn't even bother to contact you but I tried to watch a show called mad about you check out the time on how long it played I think it played for six minutes the two times I tried to watch one show and then quit Your terms and services says that this works with [redacted] however it does not work with [redacted] and there was no way I should have been charged at all I cancelled on time, & certainly did not want to continue a service that will not work on either my brand new smart TV nor my [redacted] I would like a full list of everything that I watched please and how long it was on so that the Revdex.com can see that your shows don't stream very well at all and many people have this problem I want my money back this was a free two months trial and after months I cancelled it I would also like a list of how many times it was used and I would like to see a list from the business showing that we could stream two shows at once different shows Because no we couldn't whatever was streamed on one device was streamed everywhere else in the house and program after program shut right off after starting Your advertising is faulty as well as your services You only corrected your terms of service after I pointed out that you do not note tell anybody a time where they should cancel by only a date just as you just did in your response to me did you tell me what time it would be cancelled on six six no did I care no because I can't use the service anyway so please get me a printout of every time I tried to watch mad about you and please get me a printout showing that the two accounts were not linked together as far as being one stream as it shows in my receipt And since you are a company providing TV under a pretense trying to fool people into giving their debit card to you I would like my money back I recently logged into my account to make sure you did not have my debit card number anymore so that you couldn't charge me for another month of nothing Every single show I tried to watch shut off disconnected from my [redacted] my internet's fine I use [redacted] I use [redacted] all the time and I never have a problem Your service is not worth $not to mention $for the same service on two devices If it was two streams then I could see being charged twice however whatever he would stream would pick up on my devices as it says in my receipt if you need a screen shot I can include it it does not tell you a time to cancel by only a date and it is only saying that it's charging for one stream Even [redacted] lets people watch two different shows in two different rooms and it never fails you Please refund my money immediately! advertising is illegal and morally wrong[redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I'm still experiencing issues with my [redacted] player, and you're holding me liable for the incurred charges What else can I say about this? Sincerely, [redacted]
Hello [redacted] ***, We apologize for the inconvenience that this has caused youWe will be unable to refund any more charges for the services on this accountPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future chargesWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe have canceled the account and issued the refundThe disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe apologize for the confusion regarding our websiteYou can go to sling.com/c/channels to view all the channels in the base servicesYou are then able to customize your services by adding just the extras that you wantTo see what services you will need to receive your favorite channels, just click on the channel you are interested inThis will tell you if it is in a base package or if you need to add an extra service to receive the channel.We would like to offer you the day free trial so that you can try out the servicesIf you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we'd be happy to offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble, we can offer you $off of your service for each of the next monthsIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account Again, please don't hesitate to contact us with any questions or concernsWe appreciate your loyal patronage as we continue to grow Regards, Sling TV Customer Service [redacted] www.sling.com ref:_00DE0eknm._500612mnRj:ref
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, what we can do for you is cancel the account immediately and refund the disputed charges of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWill you be contacting them to process the refund as the email suggests to confirm? Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you a full refund of $If you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is indicated that your account was opened online on January 26, for a two week free trialYour first payment date was February 8, We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence (e.gcancellation email), please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we would like to offer a refund in the amount of $for the PPV fight that was ordered on 12/20/If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately we are unable to offer the annual 50% [redacted] offer as you are also receiving the Sling Blue Beta pricingWe can definitely set you with the 50% Arabic Mosiac offer, unfortuantely the Sling Blue services is not included in an annual plan, it is a international offer onlyThe annual plan is only eligible for the [redacted] Express as well.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usFor your trouble, we offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted]
Hello [redacted] * [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV serviceUnfortunately gift cards are non refundable and can not be applied to device offersWe apologize for the inconvenience and we would be happy to help you with thisTo begin, please provide the following information in your next email:PIN number located on the card’s scratch-off section after it has been scratched offSling Programming you would like to be set up with: please go to www.sling.com to view our offerings Once we receive this information, we will get to work on this and will notify you with any additional information or steps.Thank you for choosing Sling TV!Sincerely, Sling TV Customer Escalations [email protected]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Looking at your account we also see that you were watching the Sling TV service on your [redacted] Fire device on 11/19/which was after you were charged for the monthWe are not seeing any attempt at cancellation other than when you canceled on 11/16/You were charged for the services on 11/14/for the monthUnfortunately Sling TV is a prepaid non-refundable TV service so we would be unable to issue a refund at this time Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account, we show your currently subscribed to the Sling Blue service, with the Lifestyle Extra package and Extras DealUnfortunately the [redacted] channel, [redacted] XD, and [redacted] are not included in these packagesBut are included in the Sling Orange serviceIf you would like us to change your programming, please let us know and we can assist you with doing soPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe apologize you are experiencing issues with the 9X [redacted] channelWith your permission we would like to do further testing regarding that channel and your account by changing you current password to log into your account and view the issue from thereOr we can also cancel the current account effective immediately with a prorated refund and rebuild your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because: Clearly clearly on my receipt it says one stream I have a screenshot of it it's for the same house and only one show can be streamed the last times we have tried to use the $service that I was charged for even though I cancelled on time because nowhere in your contract does it tell you what time they are going to cancel it just tells you to cancel by a certain day so the two dates that we did try to use it I didn't even bother to contact you but I tried to watch a show called mad about you check out the time on how long it played I think it played for six minutes the two times I tried to watch one show and then quit Your terms and services says that this works with [redacted] however it does not work with [redacted] and there was no way I should have been charged at all I cancelled on time, & certainly did not want to continue a service that will not work on either my brand new smart TV nor my [redacted] I would like a full list of everything that I watched please and how long it was on so that the Revdex.com can see that your shows don't stream very well at all and many people have this problem I want my money back this was a free two months trial and after months I cancelled it I would also like a list of how many times it was used and I would like to see a list from the business showing that we could stream two shows at once different shows Because no we couldn't whatever was streamed on one device was streamed everywhere else in the house and program after program shut right off after starting Your advertising is faulty as well as your services You only corrected your terms of service after I pointed out that you do not note tell anybody a time where they should cancel by only a date just as you just did in your response to me did you tell me what time it would be cancelled on six six no did I care no because I can't use the service anyway so please get me a printout of every time I tried to watch mad about you and please get me a printout showing that the two accounts were not linked together as far as being one stream as it shows in my receipt And since you are a company providing TV under a pretense trying to fool people into giving their debit card to you I would like my money back I recently logged into my account to make sure you did not have my debit card number anymore so that you couldn't charge me for another month of nothing Every single show I tried to watch shut off disconnected from my [redacted] my internet's fine I use [redacted] I use [redacted] all the time and I never have a problem Your service is not worth $not to mention $for the same service on two devices If it was two streams then I could see being charged twice however whatever he would stream would pick up on my devices as it says in my receipt if you need a screen shot I can include it it does not tell you a time to cancel by only a date and it is only saying that it's charging for one stream Even [redacted] lets people watch two different shows in two different rooms and it never fails you Please refund my money immediately! advertising is illegal and morally wrong[redacted] Sincerely, [redacted]