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Sling TV L.L.C

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Sling TV L.L.C Reviews (308)

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can offer to cancel your account immediately with a refund in the amount of $for May, June and JulyIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello ***, Thank You for responding to your recent Revdex.com complaint regarding your Sling TV Service Upon further review we do see that there was no connectivity since December.We will refund you an additional $If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Tell us why here...Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have located and canceled the account at end of service to prevent additional charges, but the details of your dispute indicates that you may have been a target of fraudulent activityWe are unable to provide a refund, as Sling cannot validate or invalidate fraud claimsContact your bank, and any individual with access to your card information immediately if fraud is suspectedPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As Sling TV is a prepaid non-refundable which was agreed upon when signing up for services with our Terms of Use, we are unable to refund the disputed chargesIf you would like us to troubleshoot the issue with the services we would be happy to do soUpon reviewing the calls with our customer service and supervisors we show no attempt to troubleshoot the issueIf you amenable to this offer please reply back to the troubleshooting email we have sent youPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalationswww.sling.com

Hello [redacted] , We apologize for the inconvenience that this has caused youAfter reviewing your case, we have already applied a $per invoice credit towards your bill for your next five invoices for the issues you've been facing with buffering and freezing on the app.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Complaint: [redacted] I am rejecting this response because: Sling TV sent my credit card company a list of monthly charges and dates of billing that was also sent to me that was billed to meThe only thing shown on my account with Sling I could view online was the free trial date and the cancellation date was before the end of the free trialNo charges were listedI had my boyfriend look at it also and he could not find any charges on my account where I could view it onlineWhat were they trying to hide?I called my card company today and the disputes department had me talk to a supervisorAfter talking with her she said she would have the last three charges credited back to my accountSling wanted me to send them "more information" again such as credit card info, social security number they asked me forBut I don't trust them with any informationOnce the charges are credited back to me and it stays that way, I will be happy Sincerely, [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we show the [redacted] fight was ordered on 9/13/Once the [redacted] fight is ordered it is non-refundableWe make our best efforts to try and prevent accidental orders by requiring a two-step verificationIf someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledgeWe'd be happy to help walk you through this process To prevent any unauthorized orders from happening, visit our website at [redacted] and view our articles on how to set up parental controls on your deviceWe appreciate your patience as we worked to resolve this for youFeel free to let us know if you have any further questions or concernsSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:My ROKU device is still connected and using sling accountThe IP address & device ID which was provided to me could have been pulled recently from my connection after I asked for that informationI have seen similar complaints online where sling charges it customer without the customer ordering the PPVThe information provided still does not provide full evidence that on 12/02/it was my account and device that has ordered the PPVI am looking for the log information from your system for that particular day along with my IP address and device IDI am still not able to understand your step authentication processThe standard step authentication includes taking customer approval before ordering anything from their account either by sending email / text or callingIt does not even ask for customers approval before taking any orderIf the credit card information is there do you just go ahead and order the PPV without taking the consent from the customerAlso your system does not even provide the option of deleting the credit card details after something is purchased from the accountSo it is a way of trapping the customers to keep their financial information on the account and then charging them with the amount without their consent Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept their offer of a refund Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Hello [redacted] * [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to cancel your account immediately and issue you a refund of $for you month of serviceIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize, however, we are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we canCan you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges We would like to offer you a refund of the $charge dated January With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the email address associated with the account that was charged? If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown hereWe will use this information to further research your case.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com

Complaint: [redacted] I am rejecting this response because:You did not trouble shoot this with me at allYour team simply said its something that is not possible (when that is not the case)Also the only message left by you was during the middle of the work dayClearly you wouldn't expect an employed person to trouble shoot a streaming TV service while at work.I want my account canceled with full refund because I was never delivered the expected service I paid for under the expected service level agreementI also have never dealt with customer service as poor as thisYour team insisted I was wrong and are so inflexibleAnd overall, its terribly off-putting that you are fighting so hard to keep my paymentEspecially when [redacted] *** has been very great in solving any customer service issues (technical and billing) as well as refunding me a couple times for service interruptions proactivelyThats right, they admitted that they made a mistake and refunded a month of service to ensure satisfaction without me ever needing to contact them Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The problem is how they responded and that the deal supposedly ended but their website was continuously able to purchase the deal then at the end it changed to something else that apparently isnt even available They apparently have NO different response for anything Sincerely, [redacted]

Hello [redacted] * [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing the sales call we show the customer services representative did give you all the information about the channels and promotions which included the month prepay for the free RokuWhen you let him know you did not want to do that just yet he offered the day free trialHe disclosed when you asked him if you needed to call back to cancel that you can manage and cancel your account online or through a representative but would need to be cancelled by 11/25/As you agreed to the day free trial and the terms of use we are unable to refund the disputed charges Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the full amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, [redacted]

Hello [redacted] ,We apologize for the inconvenience that this has caused youWe have cancelled your account at the end of cycle to avoid any future charges.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account which was delivered to your addressThe equipment cannot be returnedPlease let us know if you have any further questions or comments.Regards,Sling TV Customer Service [redacted] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I will say that I have reaced out multiple times on your [redacted] page which I still have records that proves I contacted youbut my ultimate goal was to atless get this last month back as it has been the worstPlease let me know how I will be receiving the refund and how long it will beThank you for your quick resolution and response Sincerely, [redacted] ***

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