Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is only exactly what I have been asking for, for weeks and it took Revdex.com to intervene to get them to do what is right and should have been done when I first asked for it when I canceledThanks Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter further review of the account, we can offer you a refund of $If you accept this offer, the refund will be processed at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor cases of fraud, we suggest customers to contact their credit card company directly for any disputed chargesCustomers have found that they can get back to month’s worth of refundsPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Service [redacted] [redacted] www.sling.com
we have received a automated letter from sling ( the same letter that seems to go out to anyone who claims per internet forumns) offering a $insult of a discount for months to stay with them, however they fail to address the missing items promised by sling, they also fail to address the many service outages that probably in total calculate to be about full months of service that was not usable that we paid well over $for, They also fail to even attempt to personalize there message or respond back to the email we sent in response to them or even to make an attempt to call or repair serviceThis company should receive an F rating
Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueYou had a duplicate account which we have identified and cancelled to avoid any additional chargesThere were additional charges that have not been refundedAt this time, we have issued refunds for those charges, totaling $These refunds should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes, I would like to have the refund debited back into my accountThank you very much for the timely service, I am very grateful Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the company quoted me a prof $a month and is now not honoring the price quoted, even though sling originally messed up at the recconnect(which took two phone calls) I was quoted $a monthI offered a counter offer to their one time $basically they said no tough stuffI dont like their customer service, it is beyond awful and I would leave if my wife did not want to stayChange my mind sling Sincerely, [redacted] *
Wehave received your Revdex.com complaintWe apologize for the inconvenience that thishas caused youOur records indicate u have not been charged for any servicesThe website will only offer that promotion and programing under a month offerIf you like to get the offer u can visit sling.comPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease note that this does not mark the issue as resolved Sincerely, [redacted]
Hello ***,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAt this point your account has been set to cancel at the end of your current cycle on 4/2/to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid serviceIf you require an exchange for a defective unit, please contact [redacted] at [redacted] Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is indicate that you signed up for Sling TV on December 25, for a month Prepay Promo subscription and not a day free trial On December 25, 2017, your account was charged $for the month subscription and the account does have connectivity on it In order to have a good viewing experience we recommend a constant speed of megabits per second to your devices from your internet serviceWe would like to offer you a prorated refund in the amount of $and cancelling your account immediately.We show the Pay-Per-View fight was ordered on December 30, and your account was charged $ As a onetime courtesy we would like to offer to refund the $on the Pay-Per-View fight that was ordered on December 30, 2017We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledgeWe'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.If you are amenable to these offers, of the prorated refund of $and a refund of $for a total refund in the amount of $69.54, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the email address listed I am finding a charge for $this is the only charge on the account that was successfully chargedis this the charge you are referring to?If the charge you arereferring to isdifferent.Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your casePlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: Customer service keeps giving the same response that they do not have that promotion listed under my account and that they can get me the new promotion but I have to cancel my account I already paid for and start a new pre-paid account, which essentially means I would now be paying for months to get a lower valued ($29.99) promotion instead of the paying for month to get the higher ($49.99) valued promotionWe just keep running in circlesI only have one Sling Account, and that's the one that I filed this complaint withI signed up through the link in the emails attachedBoth emails say Come Back! Get a free [redacted] when you sifor a month of SlingWhen I signed up, on the confirmation page, it stated that I would get a confirmation email when the Streaming Stick shipped, and to make sure my address on file was correct because that's where it would shipI did not have my address on file on my account, so I updated it immediatelyI have paid for month already, and now that it's come time for them to ship it and I've questioned where the confirmation email is, they keep saying I'm not signed up for that promotionI want my money back and my account cancelledI have been going back and forth with them since 12/21/ Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused $will be refunded back to your credit/debit card and should appear on your statement in 5-business days Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we would like to offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account, we can cancel your account effective immediately and issue a full refund for November for $39.98Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it.If you agree with the offer please respond to this email and the refund will be processed and account cancelled immediately at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we would be willing to cancel your service immediately and issue you a full refund If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:It is not a resolution to the unethical billing practice being conducted by Sling TV.The cancellation occurred the same date as the billing cycle, not the day after as has been falsely represented by Sling TVThere is a call log to substantiate that factSlingTV is forcing unwanted subscriptions upon its consumers and holding funds for a service that has been requested closedFailure to refund service charges for a service that was canceled, especially when that cancellation occurred on the billing cycle date, is an issue that should be looked at not only by the Revdex.com but also Federal regulating agenciesThe blatant disregard and disrespect to myself as well as the countless others with similar complaints against Sling TV will eventually lead to a class action law suit for unethical billing practices and civil fraud should Sling TV not change their stance of ignoring consumer complaints and changing its unethical practices.As stated, there are numerous other consumers with the same complaint as mineSling TV is aware of this and elects to ignore it's responsibilities to the consumer by resolving issuesSling TV continues to practice unethical billing practices, and that is completely unacceptable Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can offer you $If you accept to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have been able to review and resolve your Pay-Per-View issue we'd be happy to offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is only exactly what I have been asking for, for weeks and it took Revdex.com to intervene to get them to do what is right and should have been done when I first asked for it when I canceledThanks Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter further review of the account, we can offer you a refund of $If you accept this offer, the refund will be processed at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor cases of fraud, we suggest customers to contact their credit card company directly for any disputed chargesCustomers have found that they can get back to month’s worth of refundsPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Service [redacted] [redacted] www.sling.com
we have received a automated letter from sling ( the same letter that seems to go out to anyone who claims per internet forumns) offering a $insult of a discount for months to stay with them, however they fail to address the missing items promised by sling, they also fail to address the many service outages that probably in total calculate to be about full months of service that was not usable that we paid well over $for, They also fail to even attempt to personalize there message or respond back to the email we sent in response to them or even to make an attempt to call or repair serviceThis company should receive an F rating
Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueYou had a duplicate account which we have identified and cancelled to avoid any additional chargesThere were additional charges that have not been refundedAt this time, we have issued refunds for those charges, totaling $These refunds should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes, I would like to have the refund debited back into my accountThank you very much for the timely service, I am very grateful Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the company quoted me a prof $a month and is now not honoring the price quoted, even though sling originally messed up at the recconnect(which took two phone calls) I was quoted $a monthI offered a counter offer to their one time $basically they said no tough stuffI dont like their customer service, it is beyond awful and I would leave if my wife did not want to stayChange my mind sling Sincerely, [redacted] *
Wehave received your Revdex.com complaintWe apologize for the inconvenience that thishas caused youOur records indicate u have not been charged for any servicesThe website will only offer that promotion and programing under a month offerIf you like to get the offer u can visit sling.comPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service [redacted] www.sling.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease note that this does not mark the issue as resolved Sincerely, [redacted]
Hello ***,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAt this point your account has been set to cancel at the end of your current cycle on 4/2/to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid serviceIf you require an exchange for a defective unit, please contact [redacted] at [redacted] Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, it is indicate that you signed up for Sling TV on December 25, for a month Prepay Promo subscription and not a day free trial On December 25, 2017, your account was charged $for the month subscription and the account does have connectivity on it In order to have a good viewing experience we recommend a constant speed of megabits per second to your devices from your internet serviceWe would like to offer you a prorated refund in the amount of $and cancelling your account immediately.We show the Pay-Per-View fight was ordered on December 30, and your account was charged $ As a onetime courtesy we would like to offer to refund the $on the Pay-Per-View fight that was ordered on December 30, 2017We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledgeWe'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.If you are amenable to these offers, of the prorated refund of $and a refund of $for a total refund in the amount of $69.54, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the email address listed I am finding a charge for $this is the only charge on the account that was successfully chargedis this the charge you are referring to?If the charge you arereferring to isdifferent.Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your casePlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: Customer service keeps giving the same response that they do not have that promotion listed under my account and that they can get me the new promotion but I have to cancel my account I already paid for and start a new pre-paid account, which essentially means I would now be paying for months to get a lower valued ($29.99) promotion instead of the paying for month to get the higher ($49.99) valued promotionWe just keep running in circlesI only have one Sling Account, and that's the one that I filed this complaint withI signed up through the link in the emails attachedBoth emails say Come Back! Get a free [redacted] when you sifor a month of SlingWhen I signed up, on the confirmation page, it stated that I would get a confirmation email when the Streaming Stick shipped, and to make sure my address on file was correct because that's where it would shipI did not have my address on file on my account, so I updated it immediatelyI have paid for month already, and now that it's come time for them to ship it and I've questioned where the confirmation email is, they keep saying I'm not signed up for that promotionI want my money back and my account cancelledI have been going back and forth with them since 12/21/ Sincerely, [redacted] ***
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused $will be refunded back to your credit/debit card and should appear on your statement in 5-business days Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we would like to offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account, we can cancel your account effective immediately and issue a full refund for November for $39.98Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it.If you agree with the offer please respond to this email and the refund will be processed and account cancelled immediately at that timePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we would be willing to cancel your service immediately and issue you a full refund If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:It is not a resolution to the unethical billing practice being conducted by Sling TV.The cancellation occurred the same date as the billing cycle, not the day after as has been falsely represented by Sling TVThere is a call log to substantiate that factSlingTV is forcing unwanted subscriptions upon its consumers and holding funds for a service that has been requested closedFailure to refund service charges for a service that was canceled, especially when that cancellation occurred on the billing cycle date, is an issue that should be looked at not only by the Revdex.com but also Federal regulating agenciesThe blatant disregard and disrespect to myself as well as the countless others with similar complaints against Sling TV will eventually lead to a class action law suit for unethical billing practices and civil fraud should Sling TV not change their stance of ignoring consumer complaints and changing its unethical practices.As stated, there are numerous other consumers with the same complaint as mineSling TV is aware of this and elects to ignore it's responsibilities to the consumer by resolving issuesSling TV continues to practice unethical billing practices, and that is completely unacceptable Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can offer you $If you accept to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have been able to review and resolve your Pay-Per-View issue we'd be happy to offer $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com