Hello [redacted] ,We do value you as a customer and would like to offer to troubleshoot any technical problem you are experiencing You did have a Day Free Trial on August 12, and began your billing cycle on August 19, You are currently using our Sling TV servicesWe are unable issue a refund for the disputed charges Your account is currently active and your next billing cycle will begin on September 19, at 5:PM EDT.Please let us know if you have any further questions or comments.Sincerely, [redacted]
I'm not going to turn down the refundHowever, it seems ridiculous that the company categorically denies refunds initially and yet readily offers them when it escalates to the Revdex.comTheir business practices need some serious work to prevent this from happening in the first place Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe apologize for the inconvenience caused by the issues with your gift cardKindly respond to this e-mail with the following information so we may assist you in setting up your account:- Card PIN number: this is the number displayed in the scratch-off section of your card after it has been scratched off - Sling Programming you would like to be set up with: please go to www.sling.com to view our offerings - Your current address in Arizona Once we receive this information, we will notify you with any additional steps you need to take.Regards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges Your service with Sling TV began on August 19, and are currently being viewed Your next billing cycle will begin on September 19, We would like the opportunity to troubleshoot any problem you are experiencing with your Sling TV service.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have been able to find and resolve your payment issue to avoid any future charges However, as Sling cannot validate or invalidate fraud claims, we are unable to provide a refund.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because: Again with the generic pre-written responses, I don't think you get the issue here If your system had record of it we wouldn't be here on the Revdex.com complaint system playing tag in the messaging system You have record that this account was not in use during time in question not even a idle device connected to it, nothing connected to it or used it during disputed time frame I was unaware it was not canceled as I had thought or else I would have put a stop to this long ago Stop being a corporate answering machine and as a person tell me you don't see my issue Plain and simple I was under the belief this was canceled, your automated system kept billing, and when I found I and politely and calmly asked for resolution but your company told me in a scripted answer too bad and refuse to offer any form of resolution Even just a simple email stating hey we noticed you account is in active billing but is not being used at a reasonable time frame would have stopped this from becoming a Revdex.com complaint as had you notified me within a reasonable time frame cancellation hadn't gone through we would both be more apt to accept the others resolution but now were talking hundreds of dollars that you don't want to return and I am not going to accept as a loss Your company has fault in payment collection practices and lack of communication policy There are numerous other complaints just like mine about your collection practices and blunt customer service so its not just my opinion Sincerely, [redacted]
Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUpon reviewing your account, We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges$will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institutionPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ,We do value you as a customer and would like to offer to troubleshoot any technical problem you are experiencing You did have a Day Free Trial on August 12, and began your billing cycle on August 19, You are currently using our Sling TV servicesWe are unable issue a refund for the disputed charges Your account is currently active and your next billing cycle will begin on September 19, at 5:PM EDT.Please let us know if you have any further questions or comments.Sincerely, [redacted]
I'm not going to turn down the refundHowever, it seems ridiculous that the company categorically denies refunds initially and yet readily offers them when it escalates to the Revdex.comTheir business practices need some serious work to prevent this from happening in the first place Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV serviceWe apologize for the inconvenience caused by the issues with your gift cardKindly respond to this e-mail with the following information so we may assist you in setting up your account:- Card PIN number: this is the number displayed in the scratch-off section of your card after it has been scratched off - Sling Programming you would like to be set up with: please go to www.sling.com to view our offerings - Your current address in Arizona Once we receive this information, we will notify you with any additional steps you need to take.Regards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we are unable to refund the disputed charges Your service with Sling TV began on August 19, and are currently being viewed Your next billing cycle will begin on September 19, We would like the opportunity to troubleshoot any problem you are experiencing with your Sling TV service.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe have been able to find and resolve your payment issue to avoid any future charges However, as Sling cannot validate or invalidate fraud claims, we are unable to provide a refund.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because: Again with the generic pre-written responses, I don't think you get the issue here If your system had record of it we wouldn't be here on the Revdex.com complaint system playing tag in the messaging system You have record that this account was not in use during time in question not even a idle device connected to it, nothing connected to it or used it during disputed time frame I was unaware it was not canceled as I had thought or else I would have put a stop to this long ago Stop being a corporate answering machine and as a person tell me you don't see my issue Plain and simple I was under the belief this was canceled, your automated system kept billing, and when I found I and politely and calmly asked for resolution but your company told me in a scripted answer too bad and refuse to offer any form of resolution Even just a simple email stating hey we noticed you account is in active billing but is not being used at a reasonable time frame would have stopped this from becoming a Revdex.com complaint as had you notified me within a reasonable time frame cancellation hadn't gone through we would both be more apt to accept the others resolution but now were talking hundreds of dollars that you don't want to return and I am not going to accept as a loss Your company has fault in payment collection practices and lack of communication policy There are numerous other complaints just like mine about your collection practices and blunt customer service so its not just my opinion Sincerely, [redacted]
Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUpon reviewing your account, We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges$will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institutionPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] www.sling.com