Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe understand that being able to watch your favorite team play is important to youSling TV is subjected to the same blackout rules as all pprovidersRules are controlled by the leagues, sports associations, and networks that purchase the rights to the distributionRegional blackouts occur when a local/regional channel has exclusive rights to distribute an event in a specific area as explained in our Terms of UseAfter reviewing your account, we will be unable to refund your disputed chargesWe can confirm that your account has been cancelled on October 25, and you will be able to use your Sling TV service until November 6, Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted] [redacted]
Dear Ms [redacted] : On March 6, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com You stated that you should have received additional channels with your subscription to Sling TelevisionHowever, when you contacted our customer service, you were advised that you must upgrade to the Sling Orange package to receive the channels When I spoke to you, I apologized for the confusion and I added the Sling Orange package at no additional charge through April 5, If there are further questions or concerns about this issue, please feel free to contact us at [email protected] Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused Our records indicate that you were already refunded a total of $on 1/19/The refund has been issued and should appear on your statement in 5-business days Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have causedAfter reviewing your account the free trial was cancelled online on August 20th and the account was reactivated with the $credit promotion and at that point your credit/debit card was billed.We can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account we can offer you If you are amenable to this offer, please respond to this e-mail with your acceptance Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate you had a duplicate account under another e-mail which we have identified and cancelled to avoid any future chargesWe apologize for the inconvenience this has caused you, however, we will be unable to refund any charges for the services on this account as we show that both accounts have been used.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,Thank you for contacting Sling TV SupportPer your request, we have removed all extra packages from the Sling TV account other than the PFC&TV Globo package, effective immediatelyWe have also issued a refund of $for the extra packages that were chargedThis refund will appear back onto the credit/debit card on file within 5-business days.If you wish to make changes to your subscription in the future, you can view instructions here at How do I change my subscriptions?Your business is important to us and we urge you to visit help.sling.com should you have any questionsThank you for taking back TV with Sling TV!Sincerely,Sling TV Support [redacted]
Hello [redacted] ***, We have been able to review and resolve your payment issueOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we can offer you a pro-rated refund of $for the portion of the period you were not using the serviceIf you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been appliedPlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWhile reviewing your account we do see on 08-25-a $Gift card was added to your account to extend your current services of the Sling Orange and Kids extra services till 10-09-Unfortunately as Gift cards are a form of payment and no changes to your subscriptions were made before adding the Gift card onto your account we are unable to change your servicesSling TV is a prepaid non-refundable service and we are unable to change any subscription without another payment option for the prorated charges.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused.We have investigated and found that there was no connectivity on the account since 3/23/ We can offer you $If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Sincerely, [redacted] And [redacted] ***
Hello Mr & Mrs[redacted] and [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are not able to locate an account with the email that was given to usCould you please give us the email address so we can research your issue.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:I reluctantly cancelled my subscription to your service because of the lies confusion and stubbornness of your customer service and service and SupervisorHave you reviewed your online ratings? They are awful...They told me that they would prorate my acct and refund me and then go back into my account and take out for monthsBut that was not the original agreement...Now sneakingly they are posting pre pay for months...I want the money to purchase my own streaming stick and a refundSince I didn't even watch SlingtvIf you can't do that then keep the and I will never do business with you again and take me off of your mailing list Sincerely, [redacted]
Hello [redacted] , We received notice of your recent reply to the Revdex.com complaint regarding your Sling TV service.For your trouble, we can offer you a pro-rated refund for the portion of the period you were not using the service$If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been applied Regards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account, we show that your services renewed on 10/19/and was canceled on 10/22/The services have been utilized as of 10/23/At this time, we will not be able to issue a refund on your accountPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: [redacted] You will continue to have access to your service until the end of the billing cycle on 11/19/If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as Sling honors this promise of a full refund contrary to previous deceitful promises from july 21st and severe ignorant treatment of this consumer by refusals over a hour chat and forcing me to request the Revdex.com to intervene on this consumers behalf [redacted] deserves the highest possible rating for their respectful treatment of this consumer over only a phone call just an hour ago taking less than minutes with kindness and a return labelSling deserves the lowest rating possible due to immoral sales practices, untruthfullness and very por treatment of customersThe [redacted] device has been dropped off with [redacted] already and is on its way, the RMA # is [redacted] and the [redacted] tracking # is [redacted] My sincere gratitude to the Revdex.com for righting the wrong of a promise of services for my sons birthday giftSHAME upon Sling for this Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am also asking for a credit since the service has been cancelled since last weekendCNN is purple and I can't watch itI have tried troubleshooting once every month-- not reliableSo, I am also asking for a credit for weeks of unused service until early Jan Thank you for clarifying the other issue though Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After further review of your account, we show that the services have been accessed every day since the cancellation of the accountAt this time, we will not be able to issue a refund on your accountYou will continue to have access to your service until the end of the billing cycle on 11/28/ You can always update the credit/debit card information on your account online at sling.comIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe see you did the month bundle offer with a [redacted] deviceWe would like to resolve your issueWe can issue you a refund once the *** Premier Plus device is returnedFor instructions on returning your equipment, please go to support.***.com or you can also contact [redacted] customer service at [redacted] in regards to returning your [redacted] Premier PlusIf you accept this offer please respond with your agreementPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe understand that being able to watch your favorite team play is important to youSling TV is subjected to the same blackout rules as all pprovidersRules are controlled by the leagues, sports associations, and networks that purchase the rights to the distributionRegional blackouts occur when a local/regional channel has exclusive rights to distribute an event in a specific area as explained in our Terms of UseAfter reviewing your account, we will be unable to refund your disputed chargesWe can confirm that your account has been cancelled on October 25, and you will be able to use your Sling TV service until November 6, Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted] [redacted]
Dear Ms [redacted] : On March 6, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com You stated that you should have received additional channels with your subscription to Sling TelevisionHowever, when you contacted our customer service, you were advised that you must upgrade to the Sling Orange package to receive the channels When I spoke to you, I apologized for the confusion and I added the Sling Orange package at no additional charge through April 5, If there are further questions or concerns about this issue, please feel free to contact us at [email protected] Regards, Sling TV Customer Escalations [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused Our records indicate that you were already refunded a total of $on 1/19/The refund has been issued and should appear on your statement in 5-business days Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have causedAfter reviewing your account the free trial was cancelled online on August 20th and the account was reactivated with the $credit promotion and at that point your credit/debit card was billed.We can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedReviewing your account we can offer you If you are amenable to this offer, please respond to this e-mail with your acceptance Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate you had a duplicate account under another e-mail which we have identified and cancelled to avoid any future chargesWe apologize for the inconvenience this has caused you, however, we will be unable to refund any charges for the services on this account as we show that both accounts have been used.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ,Thank you for contacting Sling TV SupportPer your request, we have removed all extra packages from the Sling TV account other than the PFC&TV Globo package, effective immediatelyWe have also issued a refund of $for the extra packages that were chargedThis refund will appear back onto the credit/debit card on file within 5-business days.If you wish to make changes to your subscription in the future, you can view instructions here at How do I change my subscriptions?Your business is important to us and we urge you to visit help.sling.com should you have any questionsThank you for taking back TV with Sling TV!Sincerely,Sling TV Support [redacted]
Hello [redacted] ***, We have been able to review and resolve your payment issueOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we can offer you a pro-rated refund of $for the portion of the period you were not using the serviceIf you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been appliedPlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWhile reviewing your account we do see on 08-25-a $Gift card was added to your account to extend your current services of the Sling Orange and Kids extra services till 10-09-Unfortunately as Gift cards are a form of payment and no changes to your subscriptions were made before adding the Gift card onto your account we are unable to change your servicesSling TV is a prepaid non-refundable service and we are unable to change any subscription without another payment option for the prorated charges.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused.We have investigated and found that there was no connectivity on the account since 3/23/ We can offer you $If you accept this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Sincerely, [redacted] And [redacted] ***
Hello Mr & Mrs[redacted] and [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are not able to locate an account with the email that was given to usCould you please give us the email address so we can research your issue.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com
Complaint: [redacted] I am rejecting this response because:I reluctantly cancelled my subscription to your service because of the lies confusion and stubbornness of your customer service and service and SupervisorHave you reviewed your online ratings? They are awful...They told me that they would prorate my acct and refund me and then go back into my account and take out for monthsBut that was not the original agreement...Now sneakingly they are posting pre pay for months...I want the money to purchase my own streaming stick and a refundSince I didn't even watch SlingtvIf you can't do that then keep the and I will never do business with you again and take me off of your mailing list Sincerely, [redacted]
Hello [redacted] , We received notice of your recent reply to the Revdex.com complaint regarding your Sling TV service.For your trouble, we can offer you a pro-rated refund for the portion of the period you were not using the service$If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been applied Regards, Sling TV Customer [email protected] www.sling.com
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]
Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account, we show that your services renewed on 10/19/and was canceled on 10/22/The services have been utilized as of 10/23/At this time, we will not be able to issue a refund on your accountPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: [redacted] You will continue to have access to your service until the end of the billing cycle on 11/19/If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as Sling honors this promise of a full refund contrary to previous deceitful promises from july 21st and severe ignorant treatment of this consumer by refusals over a hour chat and forcing me to request the Revdex.com to intervene on this consumers behalf [redacted] deserves the highest possible rating for their respectful treatment of this consumer over only a phone call just an hour ago taking less than minutes with kindness and a return labelSling deserves the lowest rating possible due to immoral sales practices, untruthfullness and very por treatment of customersThe [redacted] device has been dropped off with [redacted] already and is on its way, the RMA # is [redacted] and the [redacted] tracking # is [redacted] My sincere gratitude to the Revdex.com for righting the wrong of a promise of services for my sons birthday giftSHAME upon Sling for this Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am also asking for a credit since the service has been cancelled since last weekendCNN is purple and I can't watch itI have tried troubleshooting once every month-- not reliableSo, I am also asking for a credit for weeks of unused service until early Jan Thank you for clarifying the other issue though Sincerely, [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After further review of your account, we show that the services have been accessed every day since the cancellation of the accountAt this time, we will not be able to issue a refund on your accountYou will continue to have access to your service until the end of the billing cycle on 11/28/ You can always update the credit/debit card information on your account online at sling.comIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]
Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe see you did the month bundle offer with a [redacted] deviceWe would like to resolve your issueWe can issue you a refund once the *** Premier Plus device is returnedFor instructions on returning your equipment, please go to support.***.com or you can also contact [redacted] customer service at [redacted] in regards to returning your [redacted] Premier PlusIf you accept this offer please respond with your agreementPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com