Sling TV L.L.C.

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for Decembers payment for $If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issuedRefunds are processed back onto the credit/debit card in 5-business daysWe will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel it before 12/If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your casePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: the response that is explained here is not told to the customer before taking the customer's money (gift card) The SlingTV gift card redemption website does NOT present the options described (change subscription or redeem gift card) It ONLY presents option: to redeem a gift card Then AFTER the gift card is used and a customer tries to change the subscription, SilngTV website does not permit this action The SlingTV website does NOT work the way it is described in the response Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have signed up based on the flyer(Picture attached).Refund and cancellations terms are included on the picture Sincerely, [redacted] ***

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account what we can do for you is cancel the account immediately and refund the $back onto the debit/credit card used for the paymentIf you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, what we can do for you is cancel the account immediately and refund the disputed charges of the last six months totaling $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] , We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges$will be refunded back to your credit/debit card and should appear on your statement in 5-business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we show that your account renewed on 7/2/and the services were used on 7/3/Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We don't show that you have contacted us to trouble shoot these issuesWe understand how frustrating technical issues can be and we will be more than happy to trouble shoot the issues you are experiencingIf you are amenable to this offer, please respond to this e-mail with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please provide the cancellation email so we can reconsider your case.Regards, Sling TV Customer [email protected] www.sling.com

(The consumer indicated he/she DID NOT accept the response from the business.) There is nothing new in this response....they are not willing to refund nor willing to introduce any checks or balances

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we show that you sent us an email on 5/26/to cancel your accountWe responded to your email 5/27/asking you to verify your account for security purposesThe email address that was on your cancellation request does not match any email address in our systemAs we did not receive a response from you with account verification, we were unable to cancel your account As we were able to locate your prior attempt to cancel the account, we would be happy to offer a refund for the remainder of the chargesThe total amount of the refund would be $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused$will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institution Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations [redacted] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us The screenshots that you sent us clearly show that you will receive Fox On Demand and NBC On DemandThis means that you will only receive on demand programming on these c***nelsAs stated on the page How do local c***nels work on Sling TV “If the live local feed is not available where you are streaming, it is possible you will receive a national feed or on demand content.” Your account has been successfully cancelled as of 11/27/You will continue to receive Sling TV service through your current service period, which ends on 2/26/ Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [redacted] @sling.com www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI additionally wish to add the Sling continues to contact me outside of the Revdex.com complaint process regarding this matter which is highly unprofessional Sincerely, [redacted] ***

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe can set you up with the [redacted] Annual Plan with the Streams beginning effective today and run until the end of the cycle until June of next yearWe will issue you a prorated amount of $and start your billing cycle over with your agreement to this offer.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me How to I receive my money? Sincerely, [redacted]

Hello, We apologize for the inconvenience that this has caused you Your account is currently cancelled effective end of cycle, you will continue to receive services until 2017-07- Upon cancellation we send out a confirmation emailPlease provide that showing the cancellation date is prior to the charges and we will issue a full refund Please let us know if you have any further questions or comments Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have providedWe would like the opportunity to assist you in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]