Sling TV L.L.C.

Complaint: ***
I am rejecting this response because:your stilll not solving my problem I was never told that when I started service with you guys pleas go listen to the conversation I had with your rep I was never told I would be charge two months of service if I decide to add on something new to my plan that is something that needs to be discussed with customers when they start service yes I did pre pay for two months and again I am upset because I tried to add something new to my plan and was told I need to pay in total to add when on your plan rates it says nothing about if your a pre paid customer you need to pay months it only says add for $then at check out it charges me two months I am upset because I was never told that and it’s bogus to me that when I called reps pretended to be managers just discussed themselves with different name and title I will be disconnecting service soon if this continues
Sincerely,
*** ***

Hello *** ***, We do apologize for the situation with the Apple TV prepay bundle order, and the device that was sent to you.Your account have been cancelled as you requested With your approval via email, we would like to refund the entire $chargeWe would also like to give you an address with which to send the Apple TV: Sling TV*** * *** ***
*** ** ***We are sad to see you go and hope you choose to use our services again in the futureTo sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.comTell us why here

Complaint: ***
I was charged for the services and then the customer support agent decided to cancel the charge because they wouldn't honor the website offerIt is very simple, system error or not, you need to decide if you are going to stand by your internet offer or notIts a matter of integrity, integrity of your website, integrity of your company, and integrity of what you stand for as an organizationYou don't want to honor that, then just say so without making any more offersCome out and say that you will not honor the offer that I received from the website, have the courage and courtesy to say that, I will accept that
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:You have proofI have submitted proof on two different occasionsThe proof was never considered when making a decision.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 11/4/Once the PPV fight has
been ordered, it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at *** to view our FAQs on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I also disputed the charge with my credit card company so I do not want it to reject the charge and get a credit back as wellShould you wait until the credit card dispute is resolved before issuing credit in the event that the dispute on the credit card is upheld? So far they have issued me provisional credit on the charge but I have not received a permanent adjustmentI just don't want to get credited back twice
Sincerely,
*** ***

Final Consumer Response /* (2000, 10, 2015/11/19) */
The case has been resolvedSling refunded the double chargesThank you for your assistance!!

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Our records show another code was sent via email from Best Buy please confirm if you have received this new code.Please don't
hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because:I am and have not been using your serviceThe site was misleading thinking I could cancel withing days if I was dissatisfiedThe device is still in original package as shown in the picture.Its not like I used a service that would of put you out of time and materialYour server speeds were lacking and so It was like I was getting half a productTerrible browsingI could google things faster than trying to use your serviceThere is no reason why you should not be able to refund me in fullI did not even have the device before I tried to cancel
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***,We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified an account set up under a different e-mail address and have cancelled the account to avoid any future charges. Unfortunately, we will be unable
to refund any charges for the services on this account, as Sling TV cannot validate or invalidate fraud claimsAlong with that, due to account security concerns, we are unable to give the name and email address on the account that was billed and cancelled.If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com***

Hello *** * ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on April to stop any future payments from being taken.If you would like to continue your service beyond the end of the
prepay bundle, we would be happy to issue a $credit toward your next invoiceSimply let us know, and we'll issue the credit.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As a one time courtesy we would like to offer you a refund in the amount of $If you are amenable to
this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $and
cancel your account immediatelyIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We apologize for the inconvenience that the issue with the *** discount has caused youWe have received a case from the *** State Attorney General on this issue, we have escalated the issue with our upper management, and we should have a resolution for you
shortlyWe apologize for the delay and will keep you updated when the issue has been resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedUnfortunately we are unable to offer the annual 50% *** *** offer as you are also receiving the Sling Blue Beta pricingIf you
change your services, you will lose your Sling Blue Beta pricing. For your trouble, we can offer you a free *** ExpressIf you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We can go ahead and offer you a refund of $If you are amenable to this offer, please respond to your Revdex.com
case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello ***,Thank you for contacting Sling TV SupportPer your request, we have removed all extra packages besides the original Brazil PFC&TV Globo package you originally orderedThese packages were removed effective immediately. You will receive a prorated credit of $138.50 applied
to your next month's bill and all other future bills for as long as the credit lasts.If you wish to make changes to your subscription in the future, you can view instructions here at How do I change my subscriptions?Programming removals are completed at the start of your next billing cycle, allowing you to enjoy your current programming until thenProgramming additions are completed immediately and because Sling TV is a prepaid service, you’ll be charged a prorated amount for the service based on the time remaining in your current billing cycle. Your business is important to us and we urge you to visit help.sling.com should you have any questions. Thank you for taking back TV with Sling TV!Sincerely,Sling TV Support***

Complaint: ***
I am rejecting this response because:I just want my free streaming stick to be able to use before my membership expires January 7thI dont want a refund and extended timeJust send me a streaming stick that was promised to me. This is my last responseMonday I will contact credit card company to dispute the charge
Sincerely,
*** ***