Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As a one time courtesy we would like to offer you a refund in the amount of $If you are amenable to
this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $for the months that you were charged for Best of Live TVIf you are amenable to
this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 11/4/Once the PPV fight has
been ordered, it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at *** to view our FAQs on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable to
this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issuedRefunds are processed back onto the credit/debit card in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:You have proofI have submitted proof on two different occasionsThe proof was never considered when making a decision.
Sincerely,
*** ***

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Our records show another code was sent via email from Best Buy please confirm if you have received this new code.Please don't
hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because:your stilll not solving my problem I was never told that when I started service with you guys pleas go listen to the conversation I had with your rep I was never told I would be charge two months of service if I decide to add on something new to my plan that is something that needs to be discussed with customers when they start service yes I did pre pay for two months and again I am upset because I tried to add something new to my plan and was told I need to pay in total to add when on your plan rates it says nothing about if your a pre paid customer you need to pay months it only says add for $then at check out it charges me two months I am upset because I was never told that and it’s bogus to me that when I called reps pretended to be managers just discussed themselves with different name and title I will be disconnecting service soon if this continues
Sincerely,
*** ***

Hello *** ***, We apologize for the inconvenience that the issue with the *** discount has caused youWe have received a case from the *** State Attorney General on this issue, we have escalated the issue with our upper management, and we should have a resolution for you
shortlyWe apologize for the delay and will keep you updated when the issue has been resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $and
cancel your account immediatelyIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I was charged for the services and then the customer support agent decided to cancel the charge because they wouldn't honor the website offerIt is very simple, system error or not, you need to decide if you are going to stand by your internet offer or notIts a matter of integrity, integrity of your website, integrity of your company, and integrity of what you stand for as an organizationYou don't want to honor that, then just say so without making any more offersCome out and say that you will not honor the offer that I received from the website, have the courage and courtesy to say that, I will accept that
Sincerely,
*** ***

Hello *** ***, We do apologize for the situation with the Apple TV prepay bundle order, and the device that was sent to you.Your account have been cancelled as you requested With your approval via email, we would like to refund the entire $chargeWe would also like to give you an address with which to send the Apple TV: Sling TV*** * *** ***
*** ** ***We are sad to see you go and hope you choose to use our services again in the futureTo sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.comTell us why here

Hello *** ***,We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified an account set up under a different e-mail address and have cancelled the account to avoid any future charges. Unfortunately, we will be unable
to refund any charges for the services on this account, as Sling TV cannot validate or invalidate fraud claimsAlong with that, due to account security concerns, we are unable to give the name and email address on the account that was billed and cancelled.If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I also disputed the charge with my credit card company so I do not want it to reject the charge and get a credit back as wellShould you wait until the credit card dispute is resolved before issuing credit in the event that the dispute on the credit card is upheld? So far they have issued me provisional credit on the charge but I have not received a permanent adjustmentI just don't want to get credited back twice
Sincerely,
*** ***

Hello *** * ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on April to stop any future payments from being taken.If you would like to continue your service beyond the end of the
prepay bundle, we would be happy to issue a $credit toward your next invoiceSimply let us know, and we'll issue the credit.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Complaint: ***
I am rejecting this response because:I just want my free streaming stick to be able to use before my membership expires January 7thI dont want a refund and extended timeJust send me a streaming stick that was promised to me. This is my last responseMonday I will contact credit card company to dispute the charge
Sincerely,
*** ***

Hello , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us, your billing issue which is currently under reviewWe should have a resolution for you shortlyWe appreciate
your patience as we work to resolve this for you.Please don't hesitate to contact us with any questions or concerns. Sincerely, Sling TV Customer [email protected]

Complaint: ***
I am rejecting this response because: IT IS NOT CONTINUING TO BE USED!!!! SeriouslyWe don't want to trouble shoot the serviceWE WANT OUR MONEY BACK!!!!! What part of this don't you understandYou keep saying that it's part of the contract we signed but we signed a contract for a product that worksYours DOES NOT! I'm not going through the hassle of having you trouble shoot with me to come to the same endIT DOESN'T WORK! Just give us the money backSeriouslyThis is ridiculousDo you not read the other people's issues on here?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It doesn't seem a little odd that there are devices on one account? Especially since I only own ***s? Seriously, this is ridiculousI understand that you may have people who say they didnt order and they actually did but how many of those people have went this far to prove that they did not? It's just a few movies I understsnd that but it's the FACT that I nor my husband watched ANY of these moviesObviously your company cares nothing about the security of your customers and their personal informationI understand that parental control must be set on all devices, and that's exactly what I didI set it on both of MY ***sI changed my account password multiple times and still someone was able to rent moviesSo why don't you tell me how that happenedLook up the IP address, do something other than talk in circles and give me fake apologies
Sincerely,
*** ***