Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We apologize for the inconvenience that this has caused you regarding account security. We take our customers security very seriously and this is why you were asked for other options than just the last 4 numbers of your credit card to verify your account u can also verify with your billing address. We have other means to contact us such as our  customer support line that you can contact us at from 8 am ET to 1am Et 7 days a weekPlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the response from Sling TV and accept the refund of $24.99 to our bank account. How do I go ahead with receiving this refund?  
Sincerely,
[redacted]

Hello [redacted], Thank you for providing your email associated with your Sling TV account. After a review of your account, we would like to offer you a onetime courtesy by refunding the $59.99 for the [redacted] fight ordered on December 20, 2017. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your information, we have located 3 accounts that have been created...

between March 2017 through September 2017. Our records indicate that you were charged $104.95. We show that all accounts have utilized the service. Therefore we will not be able to issue a refund.   Please don't hesitate to contact us with any questions or concerns.    Regards,   
[redacted] 
[redacted]

Hello , We have completed the review of the issue with your gift card and have been able to set up an account for you! Here are the details of your new account: ·    - Your username is your e-mail address [redacted]·    - We have sent you a message to your e-mail address with a link to reset your password. Please make sure to check your spam folder if you do not see the message in your inbox·    Your services are paid for through 1/21/2017. You must update your account with a credit card or add another gift card to continue service beyond this date.  To add a credit card or another gift card to your account, please log in to your account at www.sling.com/signinIf you are amenable to this, please respond to this e-mail with your acceptanceRegards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account it was set up with a typo in the email.For your trouble, we can offer you $21.39. If you are amenable to...

this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],Thank you for contacting Sling TV Support. Per your request, we have removed all extra packages from the Sling TV account other than the PFC&TV Globo package, effective immediately. We have also issued a refund of $173.97 for the extra packages that were charged. This refund will appear back onto the credit/debit card on file within 5-7 business days.If you wish to make changes to your subscription in the future, you can view instructions here at How do I change my subscriptions?Your business is important to us and we urge you to visit help.sling.com should you have any questions. Thank you for taking back TV with Sling TV!Sincerely,Sling TV Support[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our website does not advertise we carry [redacted]. Our site does say live local channels on Sling TV: [redacted], [redacted], [redacted], and...

[redacted], are only available in select markets. Your location determines your Designated Market Area (DMA) and which channels you will receive. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I did get my money back, despite you saying I couldn't.  
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our record show your account was set up on a monthly subscription and you did not sign up for the 3 month promotion to receive a Roku...

stick. We currently do have the prmotion for a free Roku Stick. Currently, to get the free Roku Stick device offer promotion, we would have to cancel your current subscription immediately and issue a prorated refund if needed. We would then be able to sign you up for the three month device promotion.You will be charged $119.94 for the 3 months of the Sling Orange +blue, $15.00 Lifestyle plus extra ,$15.00 Comedy plus extra, plus any applicable taxes. All add on extra services will be charged for 3 months upfront. You will be billed after the 3 months has expired for $49.98/month plus tax on a monthly basis, unless you choose to cancel the service before the renewal. Sling TV is a pay in advance service that requires auto-pay with your credit/debit card. There are no refunds (full nor prorated). State and local taxes apply. All prices, fees, charges, services, programming, features, functionality and offers subject to change at any time, without notice. You can cancel at any time, as there are no contracts and no long-term commitments. Please be sure to review the Sling TV Terms of Use at https://www.sling.com/terms-of-use. Once we receive your confirmation we will ship out your Roku Stick the next business day and it usually takes 3-5 business days to ship to you. You will receive an email confirmation with the shipping tracking number. We appreciate your business here at Sling TV and you can always visit sling.com http://sling.com/ to manage your account online. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future charges. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]As I explained to [redacted] and [redacted] at Sling TV, I followed the cancellation procedures provided on their website, ending the service after the first free month trial. I was unhappy with the service and stopped using it in December, when I believed I had cancelled it. I was unaware that I should expect an email from them. No I don't accept.
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We will be unable to refund any charges for the services on this account as we have no record...

of a prior attempt to cancel it. If you have any such record or evidence, please respond to your Revdex.com case with it so we can reconsider your case.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted],  Please accept our apologies once again for any inconvenience this has caused you. Unfortunately after further research the only account that we have located under your information is the [redacted] email with the two charges of $19.99 for August 20th 2015 and $24.99 for September 21st 2015 for a total of $44.98.Is it possible you could have another account? If you suspect there is we can search for another account using a different email address, last 4 digits of a credit/debit card, or a full name if it could be under that also. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future charges. We will be unable to refund any charges...

for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We apologize for the inconvenience caused by the issues with your gift card. Kindly respond to this e-mail with the following information so we may assist you in setting up your account:- Card PIN...

number: this is the number displayed in the scratch-off section of your card after it has been scratched off - Sling Programming you would like to be set up with: please go to www.sling.com to view our offerings - Your current address in Arizona Once we receive this information, we will notify you with any additional steps you need to take.Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we are able to offer you a refund of $109.49 for the [redacted]...

Flight [redacted] Event. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With our review of your accounts we offer a prorated refund of $123.47 after you return the [redacted] device that...

was delivered to you on January 20th. For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please notify us with a email to [email protected]  with the tracking number.  if you are amicable to this offer please respond to the Revdex.com complaint with your acceptance.Regards, Sling TV Customer [email protected] www.sling.com