Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With our review of your accounts we offer a prorated refund of $123.47 after you return the [redacted] device that...

was delivered to you on January 20th. For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please notify us with a email to [email protected]  with the tracking number.  if you are amicable to this offer please respond to the Revdex.com complaint with your acceptance.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future charges. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have cancelled the account in question to avoid future charges. We will be unable to refund any charges...

for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you.We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.  You were last billed on March 29, 2017 and...

did not cancel your account until March 30, 2017.   As in most subscription based services like Sling TV deleting the app from your device does not cancel the subscription We have however confirmed that your subscription has been set to cancel at the end of your current cycle on April 29, 2017 to avoid any future charges.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account it was set up with a typo in the email.For your trouble, we can offer you $21.39. If you are amenable to...

this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we show the PPV fight was ordered on 1/19/2018. Once the PPV fight has been ordered, it is non-refundable.   We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the account. If someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge.    We'd be happy to help walk you through this process. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], Thank you for providing your email associated with your Sling TV account. After a review of your account, we would like to offer you a onetime courtesy by refunding the $59.99 for the [redacted] fight ordered on December 20, 2017. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I did get my money back, despite you saying I couldn't.  
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we are able to offer you a refund of $109.49 for the [redacted]...

Flight [redacted] Event. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],Thank you for bringing this to our attention. With our reviewing of the account we show we sent you this on last Revdex.com case. See line 4. Showing your account was still active. "We received notice of your recent Revdex.com complaint regarding your Sling TV...

service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you the refund for the credit that is on your account of $31.43. If you are amenable to this offer, please respond to this e-mail with your acceptance. At this point your account is not set to cancel with the next billing cycle on June 3, 2017. We would disappointed to lose you as a customer." We also show that on May 20, 2017 1:43 PM UTC you canceled your service thru the web site. You then updated your account with a new credit card on continuation of your account May 28, 2017 2:25 PM UTC. There was a credit on your account that covered almost half of current billing. This is why you currently are being charged for your current service. Your account is past due for $11.25.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable...

pre-paid service.  In the Welcome Email provided from Sling TV to you, there is a exact date and time of day that your account will be billed if you do not cancel prior to that time and date.  Your account indicates that you did cancel after that time, if you have evidence otherwise please provide that by email so we can reconsider our decision. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello , We have completed the review of the issue with your gift card and have been able to set up an account for you! Here are the details of your new account: ·    - Your username is your e-mail address [redacted]·    - We have sent you a message to your e-mail address with a link to reset your password. Please make sure to check your spam folder if you do not see the message in your inbox·    Your services are paid for through 1/21/2017. You must update your account with a credit card or add another gift card to continue service beyond this date.  To add a credit card or another gift card to your account, please log in to your account at www.sling.com/signinIf you are amenable to this, please respond to this e-mail with your acceptanceRegards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our record show your account was set up on a monthly subscription and you did not sign up for the 3 month promotion to receive a Roku...

stick. We currently do have the prmotion for a free Roku Stick. Currently, to get the free Roku Stick device offer promotion, we would have to cancel your current subscription immediately and issue a prorated refund if needed. We would then be able to sign you up for the three month device promotion.You will be charged $119.94 for the 3 months of the Sling Orange +blue, $15.00 Lifestyle plus extra ,$15.00 Comedy plus extra, plus any applicable taxes. All add on extra services will be charged for 3 months upfront. You will be billed after the 3 months has expired for $49.98/month plus tax on a monthly basis, unless you choose to cancel the service before the renewal. Sling TV is a pay in advance service that requires auto-pay with your credit/debit card. There are no refunds (full nor prorated). State and local taxes apply. All prices, fees, charges, services, programming, features, functionality and offers subject to change at any time, without notice. You can cancel at any time, as there are no contracts and no long-term commitments. Please be sure to review the Sling TV Terms of Use at https://www.sling.com/terms-of-use. Once we receive your confirmation we will ship out your Roku Stick the next business day and it usually takes 3-5 business days to ship to you. You will receive an email confirmation with the shipping tracking number. We appreciate your business here at Sling TV and you can always visit sling.com http://sling.com/ to manage your account online. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the response from Sling TV and accept the refund of $24.99 to our bank account. How do I go ahead with receiving this refund?  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you a refund for $2.88. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and my husband's phone number is [redacted]. My phone number [redacted] is linked to the account.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our website does not advertise we carry [redacted]. Our site does say live local channels on Sling TV: [redacted], [redacted], [redacted], and...

[redacted], are only available in select markets. Your location determines your Designated Market Area (DMA) and which channels you will receive. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]As I explained to [redacted] and [redacted] at Sling TV, I followed the cancellation procedures provided on their website, ending the service after the first free month trial. I was unhappy with the service and stopped using it in December, when I believed I had cancelled it. I was unaware that I should expect an email from them. No I don't accept.
I am rejecting this response because:
Sincerely,
[redacted]