Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we would like to offer you the full refund for $79.36. If you agree to this offer we will process the...

refund at that time and cancel the account effective immediately. Refunds are processed back onto the original credit/debit card used for payment in 5-7 business days. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing the account the free trial started on October 21, 2017 at 1:55 PM EDT and did not...

renew until November 4, 2017 at 1:55 PM EDT. The free trial will start when the service is ordered.However, we would like to offer you a refund in the amount of $19.99 If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Your account auto renewed on 9/4 our record show you canceled the service after your were billed. Our records indicate...

that your account has been used after you've been billed on 9/4. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel the service with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have reviewed your case and unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is...

a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are looking into this issue and  apologize for the experience. Unfortunately at this time we can not issue a refund for the Air TV shipping return.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After further review of the account, we can offer you a refund of $83.92. If you accept this offer, the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, we are normally unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable...

pre-paid service. You canceled  your service on July 18,2017. your services were charged previous to the cancelation on July 17,2017  We will like to offer you a refund for $27.06 if this is expectable  please confirm in your next email.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received your reply to the Revdex.com complaint. This email was sent today at 10:47 am MST to not cause multiple email response outside of the Revdex.com communication. We want to assure you, we will respond to your email once we have received the tracking number. Please don't hesitate to contact us with any questions or concerns.  Regards,  Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.According to our records, your account was set up on a 7 day free trial on January 16, 2018 and on January...

23, 2018 this account was charged $44.98 for the first month of service because we had not been notified of your intention to cancel the free trial. However, as a one time courtesy we would like to offer you a refund in the amount of $44.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Currently you are on our 1 Month Prepay Device Bundle promotion for the Free [redacted] device. Unfortunately we do not show any record of...

a 1 Week Free Trial on the account. You cannot have two promotions at once on the account.Is there another account you are referring to other than the one we have found?Your device was Delivered at the Front Door/Porch on December 29th. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact [redacted] at [redacted].Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We have been able to find and resolve your payment issue to avoid any future charges.   We have cancelled the account tied to the email account that you provided us. However, as Sling cannot validate or invalidate fraud claims, we are unable to provide a refund.  Feel free to let us know if you have any further questions or concerns.Regards,Sling TV Customer [email protected]

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a full refund in the amount of $62.52 and cancel...

your account immediately.  If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience this may have caused. Your account was set up on August 17, 2017 with a promotion for a free [redacted] Streaming Stick and not a a 7 Day Free...

Trial.  That promotion required you to prepay for the first two months of Sling TV. We have sent a [redacted] Streaming Stick to the address you provided. Your account has been canceled as of August 19, 2017. We will be unable to issue a refund. You can continue using  your Sling TV service for the remainder of your prepaid two months of service until October 17, 2017. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The disputed charge has been refunded on Jan 20th back to your credit/debit card and should...

appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Sincerely,Sling TV Customer [email protected]

Complaint: [redacted]
I am rejecting this response because:I did not recieve my full free two monthsNov 1, 2016Trial period for Two-month-promo-paid + Extras22840526/collected
Sincerely,
[redacted]

Hello [redacted]. [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account...

in question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, [redacted],  We apologize for the inconvenience that this has caused you. We have researched the payment issue and need more information. We show the account was cancelled on July 12, as you have mentioned, but we don't show any billing that has occurred on that account.   Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute, along with the first six and last four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary. We hope to resolve this for you as soon as possible. Regards,  Sling TV Customer Escalations[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept the refund. Thank you 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was promised this refund 2 weeks ago and after 10 days had not received it. Until the refund shows in my bank account, I will not accept this response. Previously they mentioned it could take 5-10 business days. 
Sincerely,
[redacted]