Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After a review of your account and the content of the conversation with you and Sling TV we did offer the [redacted] for free...

in which we did ship to you.   We value you as a long time customer with Sling TV and offer to ship you a [redacted] Premiere Plus absolutely free once we have proof of return of the [redacted].  Sling TV normal charges is $49.99 for the [redacted] Premiere Plus, however, we will be shipping you one for this inconvenience at no extra cost. The instructions will advise that there is no prepaid shipping label as you requested. We would also like to offer to refund you the shipping amount as we are unable to provide the prepaid label. The [redacted] device has been shipped to you and will have to be returned to the manufacturer with proof provided of the return before a [redacted] Premiere Plus can be issued.For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   The screenshots that you sent us clearly show that you will receive Fox On Demand and NBC On...

Demand. This means that you will only receive on demand programming on these c[redacted]nels. As stated on the page How do local c[redacted]nels work on Sling TV “If the live local feed is not available where you are streaming, it is possible you will receive a national feed or on demand content.”   Your account has been successfully cancelled as of 11/27/2017. You will continue to receive Sling TV service through your current service period, which ends on 2/26/2018.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We do show that another Sling TV agent refunded this account in the amount of $60.48. If you are amenable to this offer, please...

respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit...

card as Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle on 1/31/2018 to avoid any future charges.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]. [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account...

in question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We understand how frustrating technical issues can be and we want to solve this issue for you as quickly as possible.Our records do not show that you have troubleshot the issue occurring with...

our technical support team. We have included some trouble shooting steps below to help resolve this issue for you:Verify you've logged in successfully by navigating to Menu > Settings > Account and you should see your email address that you signed up withChange your bandwidth limit to match the current bandwidth you are receiving. Menu > Settings > Connections > (choose from Best, High, Medium, and Low) Sign out of your account and sign back in Close the application and then re-open itTry uninstalling the application, rebooting the device, and then reinstalling the applicationRestart your devicePlease let us know so we can take the next steps in resolving your issue.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have no record of a prior attempt to cancel this account. If you have any such record or evidence,...

please respond to this e-mail with it so we can consider a refund.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], At this time we can only offer a prorated refund to your account as Sling TV is a prepaid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.After reviewing your account we show that your services renewed on 8/7/2017 at 3:14 PM EDT, however your services were not canceled until...

4:21 PM EDT.We would like to offer to cancel your account immediately with a full refund in the amount of $53.98. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help!
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $19.99. If you are amenable to...

this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed at that time. Refunds are processed back onto the original credit/debit card used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted] [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing the account under [redacted], we show the account was started with the 7 day free trial on 1/1/2018. On 1/8/2018, it renewed for the monthly service. The account was not cancelled until 1/16/2018. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it during the free trial. If you have any such record or evidence, please respond to your Revdex.com case with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.Your account was set up on a month to month subscription. Currently this offer is still available on sling.com .Toget this offer we can cancel your...

account and offer you a prorated refund for the remainingdays of your billing cycle. This will allow you set up your account on sling.com to get this offer Please don't hesitate to contact us with any questions or concerns.Regards,Sling TV Customer Escalations[redacted]www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The funds you are requesting to be refunded have already been disputed with your bank therefore we are not be able to issue you a refund. The promotion in question is still available but you will need to have compatible devices for our app to work. We have this listed at sling.com/devices. If you would like to get a device from us we would be happy to set you up with one of our offers but you cannot combine a programming offer and device offer. We do apologize this has taken your time but we will not be able to compensate you $500.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing the account under the email provided, we are unable to refund the disputed...

charges to your credit/debit card as Sling TV is a non-refundable prepaid service. When you called in on 11/29/2017, we removed the HBO services as you requested and informed you that a credit of $32.70 would apply towards the next month of service.In the restart process on Sling.com, it gives you the option to change your subscription on the first page. Once you have continued from choosing the subscriptions, you then are taken to the cart to review your subscriptions. In the review cart, it breaks down the services you have selected, including the main subscription and any extras and the cost for each of the services along with the total amount due now. Unless the "Submit Order" is clicked on the review page, the service does not restart. The charge which was processed upon you restarting was a valid charge and we are unable to refund for the services which are being provided. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer to send you a Roku Premiere . Unfortunately Roku has stopped selling Roku 2 and Roku 3.   If you are amenable to this offer,...

please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted], We would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund in the amount of $83.98. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. At this point your account has been set to cancel at the end of your current cycle on 2016-12-25 to stop any future payments...

from being taken.Unfortunately, we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com