Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have cancelled the account in question to avoid future charges.We have reviewed your account,...

we are only finding two interactions with our phone agents. One call on Oct 13th where the agent assisted you in a service change, and once on Oct 24th after you had been charged for the services. We are finding no other contacts if you have any other phone numbers that you may have contacted Sling TV via. Please provide those numbers for further investigation. We will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.  Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We will be unable to refund any charges for the services on this account as we have no...

record of an attempt to cancel it before 12/25/2107. Your account is set to fully cancel at the end of the current billing period on 12/30/2017. The service will remain available to use until this date.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the email address listed I am finding a charge for $4.99 this is the only charge on the account that was...

successfully charged. is this the charge you are referring to?If the charge you arereferring to isdifferent.Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your case. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we see it was cancel on January 25,2018 due to a charge...

back that was submitted by you bank for $159.35.  This charge of $159.35 was for the 3 Month Prepay Device Bundle with the [redacted] Player + Adapter Bundle.  Air TV support is available 6 a.m. - 10 p.m. MT 7 days a week at 1-866-974-1354     Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $64.33. If you are amenable to this offer, please respond to this e-mail with...

your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have provided. We would like the opportunity to assist you...

in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the email address associated with the account that was charged? If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown hereWe will use this information to further research your case.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted],We do value you as a customer and would like to offer to troubleshoot any technical problem you are experiencing.   You did have a 7 Day Free Trial on August 12, 2017 and began your billing cycle on August 19, 2017.  You are currently using our Sling TV services. We are unable issue a refund for the disputed charges.  Your account is currently active and your next billing cycle will begin on September 19, 2017 at 5:11 PM EDT.Please let us know if you have any further questions or comments.Sincerely,[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately, we will be unable to refund any charges on this account for the Device Bundle Offer. The [redacted] Streaming Stick...

along with the [redacted] Express both connect to the TV the same way via the HDMI port. Unfortunately we no longer offer the [redacted] Streaming Sticks. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer to cancel your account immediately with a full refund in the amount of $59.98. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

I'm not going to turn down the refund. However, it seems ridiculous that the company categorically denies refunds initially and yet readily offers them when it escalates to the Revdex.com. Their business practices need some serious work to prevent this from happening in the first place.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we show that you sent us an email on 5/26/2017 to cancel your...

account. We responded to your email 5/27/2017 asking you to verify your account for security purposes. The email address that was on your cancellation request does not match any email address in our system. As we did not receive a response from you with account verification, we were unable to cancel your account.   As we were able to locate your prior attempt to cancel the account, we would be happy to offer a refund for the remainder of the charges. The total amount of the refund would be $79.96. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Hello, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have provided. We would like the opportunity to assist you in...

any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have located a possible account, however the credit/debit card on the account does not match the information provided. We have reviewed all previous communication regarding this issue, however information for only 1 credit/debit card has been provided. As the potential account does not match the information provided we will be unable to verify that this is the correct account. Please provide the additional information requested. If you do not feel comfortable providing this information through the Revdex.com, please send an email directly to [email protected] so that we can further research this billing issue.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com Tell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $10 off your monthly service for each of the next three months. If you are...

amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service [redacted] 
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have the email confirmation saying my account was cancelled. I consider it theft that sling tv charged me again and refused to refund my money.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,
We apologize for the inconvenience that this has caused you.
Your account is currently cancelled effective end of cycle, you will continue to receive services until 2017-07-07.
Upon cancellation we send out a confirmation email. Please provide that showing the cancellation...

date is prior to the charges and we will issue a full refund.
Please let us know if you have any further questions or comments.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We identified the account set up and have cancelled the account to avoid any future charges. Unfortunately, we will be unable to...

refund any charges for the services on this account. If you do not recognize the charges, I would suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com