Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the offered refund minus the s&h in order to resolve this.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we'd be happy to offer to cancel your account immediately...

with a full refund in the amount of $24.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling ** service and we would like to apologize for any inconvenience you may have experienced with us.   The account in question was started on a 2 Month Prepay Device offer for the [redacted]...

Stick on 12/13/2017. This provided a promotional code to get a free [redacted] Stick through [redacted].   The zoom function available on the Sling ** app is available to assist with the closed captioning. If you are having problems viewing the channels in the Guide, we recommend using the Channel view option instead of the Grid option. On the [redacted] app, go to the Guide, click the down button once, the up button once then the right button to get the Channel view option which has larger images and print.   If this does not help, please respond to your Revdex.com case with so we can review any further options.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling ** Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After further review we have located a duplicate account with the same email address that you used to sign up with, however there...

was a typo in the email. Our records indicate the account was not used, and due to that we can cancel the account effective immediately and issue the two refunds for $64.10. If you accept this offer, please respond with your agreement and the account will be cancelled effective immediately and the refunds will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We offer our customer an abundance of information on our programming and ways to add channels to fit their needs. As our CHAT agent did let you know on 09-21-2017 you can see a break down of our channels at sling.com/service. Once the 7 day free trial starts it will go for the time-frame and if not cancelled by the customer will go to a month to month subscription with the services on the account. Sling TV is a prepaid non-refundable service per our terms of use that was agreed upon at sign up. Please don't hesitate to contact us with any questions or concerns. [redacted] 
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we are indeed seeing that you had 2 accounts that were set up...

with 2 different email addresses. [redacted] was set up on 3/26/2017 and received a free Roku Express, which was delivered to your address. [redacted] was set up on 9/10/2017  and received a free Roku Streaming Stick which was also sent to the same address. We are seeing that both devices have been activated and are being used on your accounts. At this time we would be unable to issue a refund on either account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this account we would like to offer you a refund in the amount of $54.73. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted], We would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we are not showing any record of a cancellation.We would like to offer you a refund in the amount of $27.05. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:Hello, I accepted Sling TV, LLC’s resolution to complaint ID [redacted].  They stated they would refund my credit card and the complaint is now considered resolved with the Revdex.com, but they have yet to refund my credit card.  Thank you, [redacted] 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund of $18.66 for the portion of the period you were not using the service.  If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. NFL Redzone takes you from game to game every Sunday afternoon to see your favorite teams and the most exciting plays as they happen....

Local channels are available in some markets for certain channels live programming availability varies by location. Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on the account which has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to [redacted]
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Hello [redacted], We can offer you a refund in the amount of $59.97 which is the balance that is left on the account. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I called your company to cancel - They said my account was cancelled. Please kindly explain to me what evidence I am suppose to provide??. Your customer service representative who works for your company ensured me a refund. I couldn't even log into my Sling TV account after I thought my service was cancelled  - your customer service rep said she saw NO activity. The ethics of your company are twisted and the fact that you don't even support what YOUR employees say to your customers is sad. Also, no one from your company ever responded to my emails - it took me reaching out to the Revdex.com to even get a response from you.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.
Please don't hesitate to contact us with any questions or concerns.
Regards,
[redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any...

future charges. We'd be happy to offer $26.85 a full refund. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we did not find a record of a prior attempt to cancel the service.We can offer you a refund in the amount of...

$24.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Based on their response, I understand Sling will only move forward with the $15 refund after I respond with my agreement. Will you pass along that agreement to the business? 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in...

question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to reach out to you directly through email or by phone to troubleshoot any issues that you...

may be having with your Sling TV service. If you are amenable to this solution, please let us know. If you would prefer phone assistance, we are available Sunday through Thursday, between 9 AM and 6 PM EDT, please let us know a good contact number and when would work best for you.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]