Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of the account, the account has been cancelled effective immediately and the refund of $26.49 was issued on October...

26th. This refund should appear on your statement in 5-7 business days.Please respond to this email if the issued has been resolved. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this, we can offer you a pro-rated refund for the portion of the period you were not using the service. On the first account, the last date of connectivity was on 5/28/2017. The prorated refund for this account will be $13.73. The last date of connectivity for the second account was on 6/1/2017. The prorated refund for this account will be $8.24. If you would like us to provide you with the email addresses tied to the 2 accounts, we will be more than happy to provide these for you. We do not want to provide them through the Revdex.com as all communication can be made public and we do not want to disclose your email addresses to anyone but you. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: There are know alternates to business ethics. You either promote good business or you done, there's know other way. Business ethics are rated as excellent, good, poor and very poor. That's why I immediately notify the Revdex.com for there assistance hoping they could influence you to promoting business ethics that are commendable, rather than escalate to home office, which is very timely process. I checked your website and you do offer the [redacted] voice streaming stick package, in addition it states that when I you sign up for 2 month paid subscription should receive a free [redacted] indoor TV antenna, I didn't get one. You stated this deal is over and done. You got paid, and the consequences on whether I received what I paid for are mine to absorb, because you got paid, what happens next you don't care about. You don't have business ethics period, get the money and bye customer.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We identified the account tied to the charges and have cancelled it to avoid any future...

charges. For your trouble, we'd be happy to offer $123.10. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
We have reviewed your account and have determined you are not receiving an adequate enough internet...

speed to stream Sling TV. Your current speed is 1.45 Mbps. As explained on Sling’s website (http://help.sling.com/), the quality of streaming video on the service is directly impacted by Internet speeds. When streaming content over the Internet, your connection speed is constantly changing based on the number of connected devices, as well as, the rate of communication from your Internet service provider.
We have provided a list below to see what we recommend for a constant speed by device:
• Constant speed of 3.0 Megabits per second or more - Streaming video content on portable devices such as, tablets and phones.
• Constant speed of 5.0 Megabits per second or more - Single stream of video content on a TV, PC, or Mac.
• Constant speed of 25 Megabits per second or more - Recommended for households who maintain Internet use on multiple devices.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Complaint: [redacted]
I am rejecting this response because:You have yet to address the fact that your company provided the wrong telephone number for your customers to cancel. I can provide phone records as well as web history that proves I tried to cancel within just a few days of signing up. If that information doesn't give cause to refund my money then it only proves that your company is not just a horrible company but is also run by horrible people. I hope you prove me wrong and do the right thing. I am done wasting any more time writing back and forward. Please refund the money asap.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
$64.02 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days....


Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund of  $50.54. If you are amenable to this offer, please respond to this...

e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We understand that being able to watch your favorite team play is important to you. It's important to us,...

as well! Sling TV is subjected to the same blackout rules as all pay-TV providers, and after checking our schedule, the Northern [redacted] vs [redacted] game is subject to a blackout. We did not have the rights to broadcast this game in your area and we apologize for the inconvenience. Rules are controlled by the leagues, sports associations, and networks that purchase the rights to the distribution. We have applied a $5.00 credit towards your bill for your next billing cycle for the trouble. Thank you for choosing Sling TV! Sincerely, [redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record in November...

or December of 2017 of a prior attempt to cancel it. If you have any such record or evidence (e.g. cancellation email), please respond to this e-mail with it so we can reconsider your case.Please do not hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
How to I receive my money?
Sincerely,
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $19.99 will be refunded back to your credit/debit card and...

should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I
Sincerely,
[redacted]

We have cancelled the account and issued a full refund.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.  After reviewing your account we only see one charge of $42.38 additional charges disputed must be addressed with your bank or other...

financial institution. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account we can go ahead and refund the disputed charges of $105.09 back onto the credit/debit card. If you...

are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.According to our records, you set up on a 7-day trial on December 21, 2017 on December 28, 2017 this...

account was charged $24.99 for the first month of service because we were not notified of your intention to cancel to the free trial. For your trouble, we'd be happy to offer $24.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $39.98. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not know how to contact AirTV since I have had no direct contact with them. I travel 40+ weeks per year and will try to get this done ASAP but with me having to figure out how to contact AirTV and get the device returned and get a tracking number, it may take a couple weeks. If doing so will give me a full refund of $144, I will be satisfied with this resolution.resoluiton
Sincerely,
[redacted]