Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for the speedy response and all of your help!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
HOWEVER,  I THINK Revdex.com SHOULD CONTINUE TO INVESTIGATE THE DECEPTIVE ADVERTISING.
Sincerely,
[redacted]

[redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We offer a Full refund of $63.57 but it requires the return of the [redacted] that has been shipped ...

by either refuse delivery or shipped back. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.[redacted].com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please reply directly to this email with the tracking number. Please let us know if you have any further questions or comments.. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],   On February 28, 2018, we received your correspondence, dated February 25, 2018, filed with the Revdex.com.   In your complaint, you stated that the clarity with the DVR service was not as expected. You stated that you contacted us regarding this early in the month and were...

told this would be resolved. You requested a full refund in the amount of $55.00.   We have escalated the issue to our technical team and they are currently researching this issue. We do not have a time frame for the resolution.   We understand how frustrating technical issues can be, especially ones that do not get resolved quickly. As the services have been utilized as recently as February 23, 2018 we will be unable to offer a full refund. We would be happy to offer you are refund in the amount of $5.00 for the DVR service.   If you are amenable to this resolution, please respond to this email to have the offer applied to your account.   Regards, Sling TV Customer Escalations [redacted]

Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon researching your account we do see that the account was originally set up on 08-27-2017 with...

a 7 day free trial. We offer customer free trial to test out our services and to see what channels will be available in their area. Currently, we have locals available in certain markets, when looking up your zip code [redacted] is currently unavailable in your area. To find what channels are available in your area we offer our customers information at help.sling.com. Unfortunately we are unable to refund the disputed charges as Sling TV is a prepaid non-refundable service.   Please don't hesitate to contact us with any questions or concerns.   Regards,   [redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We understand the agitation you are experiencing with this matter. We offer a refund of $24.99. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, [redacted], We apologize for the inconvenience that this has caused you. At this point your account has been set to cancel at the end of your current cycle, May 27, and will stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to...

your card at this time as there was an equipment order on the account that has been delivered to your address. The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued. For instructions on returning your equipment, please go to support.roku.com.If you have already returned the device back to Roku, please respond to this email with the tracking number or any other return information you may have. We hope to get this resolved for you as quickly as possible.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com[redacted]

Hello [redacted],Thank you for the update and your cooperation.You can contact Roku support at ###-###-#### for the address to ship back the device. Please let us know once you have the tracking number.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com###-###-####

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. According to our records, your account was set up on a 7-day trial on July 18,2017 on July 25, 2017 this account was charged $116.61 for the first month of service because we were not notified of your...

intention to cancel the free trial. Nevertheless,  we can offer you a refund $116.61. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, [redacted],We apologize for the inconvenience that this has caused you. And we definitely do apologize for the miscommunication, as far as having to add Sling Orange in order to keep Sling Blue.We have issued three refunds totaling $59.97 for the three months of Sling Orange billed on your...

account in error. These refunds will appear back onto your credit/debit card on file within 5-7 business days.Also, we have already applied a $5.00 per invoice credit towards your Sling Blue bill for the next six invoices. This will appear as the original price of Sling Blue of $19.99.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello Ms. [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have been unable to locate your active Sling TV account with the information provided....

Please provide us with the email address of the account in question. Once we have received this information, we will be able to review your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.  Upon reviewing your account, we show the [redacted] fight was ordered on 9/13/2017. Once the [redacted] fight is...

ordered it is non-refundable. We make our best efforts to try and prevent accidental orders by requiring a two-step verification. If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this process To prevent any unauthorized orders from happening, visit our website at [redacted] and view our articles on how to set up parental controls on your device. We appreciate your patience as we worked to resolve this for you. Feel free to let us know if you have any further questions or concerns. Sincerely, [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your account is currently expired and we have processed the refund for $21.52 for the 1 Month Prepay Device Bundle due to the...

device being returned. Please confirm if there is anything further we can help you with. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: They would not give me my refund, this is all for show. This company gave me 30 min to response to a email. I'm a working class person. This company is a fraud, if I don't receive my money I will put a lawsuit against them!!
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Your account is currently cancelled effective end of cycle, you will continue to receive services until 07/14/2017. Upon...

cancellation we send out a confirmation email. Please provide us with that email so we may look into your case and issue a refund if applicable. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund of $34.54 for the portion of the period you were not using the service. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you.  You are still eligible for the offer you are requesting and we would be more than happy to set you up on a three month pre-pay with a Roku stick and a prorated refund . If you do not want this offer we will leave the account in the canceled state it is in now. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Complaint: [redacted]
I am rejecting this response because:I am not asking how to prevent something that has already happened. I am asking you to refund the money because I did not order it. I did not have parental controls in place because I didn't need them. I have read multiple complaints of others having this same thing happen with your company. It seems to me that even though you make it a "three step process" it is still something a 3 year old can get around; since many others have had the same. That should tell you that something isn't working. I find it very greedy to hold on to $87 form a family when no adult int he home purchased it or viewed the event. A parent with a 3 year old shouldn't need parental controls because purchasing something accidentally shouldn't be this easy. And if a 3 year old agrees to "terms and conditions" it should be void. A 3 year old is a minor. No adult in our home agreed or consented to purchasing this event. This even has not been watched. I maintain my request for a refund. I simply will not resolve without a refund.
Sincerely,
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account when you applied the ** Promotion you selected the Sling...

Orange for $19.99 this pushed your service out to October 10, 2018 to cover the credit of $210.00. After reviewing the call, you asked the phone agent to switch your subscription to the $25.00 Arabic Mosaic plan. Since your account has the current billing cycle until October 2018 you were set to be charged $25.00 for the 10 months. However, the $210.00 credit on your account was applied with a remaining balance of $52.63 which was charged. For your trouble, we can issue a refund for the $52.63 and adjust the billing cycle to reflect the $210.00 promotion to July 2018.       Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]