Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we would like to offer you a refund of $19.99. If you are amenable to this...

offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in question....

Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is cancel your account immediately and refund the disputed...

charges. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: The canned response from the business is redundant and not helpful.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund.For your trouble, we...

can offer you a pro-rated refund in the amount of $25.00. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We would like to resolve these technical issues and have sent you a direct email in order to do more...

trouble shooting.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. Unfortunately, we are unable to refund the charges for the $89.00 Apple TV on the account to your card at this time as there was an equipment order on the account which is en route to your address. If you...

require an exchange for a defective unit, please contact apple directly at support.apple.com/apple-tv. The Apple TV is the most up-to-date version of the device, and is normally $149.00, but the device is only $89.00 for Sling TV customers who prepay for the service.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund for $33.31 for the portion of the period you were not using the service. If you respond with your agreement, the account will be cancelled effective immediately and the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have not been experiencing any issues with our website. As you stated you were unable to cancel online at Sling.com. We have email, chat and phone support to assist you with any issue you experience. As you have continued to utilize the service, we will not be able to provide you with a refund as Sling TV does not provide credits or refunds for partial or prepaid months after cancellation. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance. Please don't hesitate to contact us with any questions or concerns.  Regards,  [redacted]
[redacted] 
[redacted]

11/26/Hello [redacted], We apologize for the inconvenience that this has caused you.Unfortunately, we are unable to refund the charges.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   Upon reviewing your account, we show it was started on a 7 day trial on 12/31/2017 at 10:18...

PM EST. On 1/7/2018 the service renewed for the monthly subscription. We have no record of any attempt to cancel prior to 1/9/2018 and the service shows as being used after the cancellation. We are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We have confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize for the inconvenience but will not be able to resolve your issue and suggest you resolve the matter with your bank. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The account connected to this email does not have any charge for a Pay Per View event do you have a email address...

for a second account? Please provide us with any email addresses you may have used and the date of the PPV charge so we may find the account to assist you further.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Unfortunately, we...

will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel it. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], After a review of your account, we can offer you $21.39, a full refund and cancel your account immediately.  If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we show that you were charged for the service on 11/14/2017 and...

canceled on 11/16/2017. We show that you have continued utilizing the service and have connectivity on 11/20/2017. We will be unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service.   If you are amenable to this offer, please respond to your Revdex.com case with your acceptance. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello Buster, We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We were able to reach an agreeable solution when this issue was escalated to us last night.  We offered you $25 credit immediately...

and canceled the account and you agreed to keep the [redacted] device.We have issued the credit to your account and if you are agreeable to this offer please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11962251, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We would like to apologize for any inconvenience you may have experienced with us, we will identify the call and take appropriate action with the agent.Sling TV offers several different programming including domestic and international that can include different promotions for specific packages. The Offer that you signed up for was charged up front due to the offer being you get a Free Roku Streaming Stick when you prepay 12 months of the Hindi service. We also have promotions for the domestic programming as well, where if you prepay a certain amount of months you receive the promotional device as well. There is also the option for Sling Monthly where the account is billed month to month without a promotion.  Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the accounts tied to the charges and have cancelled both of them to avoid any future charges. A total of $139.94 will be refunded back to...

your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. We would also suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] 
[redacted]