Sling TV L.L.C.

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. Two charges totaling $63.88 have been refunded back to...

your credit/debit card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],Thank you for your response regarding your recent Revdex.com Complaint with your Sling TV Service.After a review of your account, our records show the account was started on June 26, 2017, online and did have connectivity.  When setting up an account you are required to check the box that you are over 18 years of age and do agree to our Terms of Use before the account will be created.  Your account was cancelled as of February 9, 2018, to avoid any future charges. We would like to offer you a refund in the amount of $29.99 for February charges. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards,Sling TV Customer [email protected]

Hello [redacted],                                  �...⇄ />
received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $39.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, [redacted]We apologize for the inconvenience that this has caused you. After further investigation, we did find a duplicate account that had billing on it at the same time you were billed for the prepay bundle that gave you the Roku device. With your approval, we would be happy to refund the extra charges totaling $77.03. Those charges would  be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because: No, as previously stated, I reject this offer.  Sling TV lied about their 'free trial' and automatically billed my credit card, even though I've complained a number of times about wanting to cancel their service.  I received an email from them saying my trial had been cancelled, and yet I checked my credit statement a few days later only to find that I had been billed for an entire month. This is unacceptable and I expect a full refund.  Shame on you Sling TV.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Customer Escalation at Sling:   As requested, I am responding to your e-mail which I received through the Revdex.com.  If it is any use, the complaint number the Revdex.com assigned to me is: [redacted].  In your e-mail to me, you asked me for the pin number of the  $25 Sling gift card I purchased on the recommendation of one of your agents on your chat line.  The number is [redacted].  I was trying to sign up for the Orange service, which is advertised on your website for $20 a month after an initial free trial period.  I would also remind you that the reason I couldn't complete the transaction was that your website asks for credit card information which I was happy to give except that your website would not accept a credit card that has a Canadian billing address even when it is an American credit card.  I initially tried to sign up for the Orange service, and when I couldn't for the reason stated above, your representative suggested buying the gift card as a way to circumvent that issue, but even though I could get your website to show the $25 credit, it still wouldn't let me subscribe because of the Canadian billing address.  That is the basis of my frustration, and the fact that initially I couldn't seem to reach you.  I received two e-mails from you yesterday, stating that you can't accept a credit card with a Canadian billing address, but in those e-mails you didn't address the concern that I was now " out " the $25 I had spent on the gift card, once again on the advice of your representative. I would be happy to still subscribe to your service, if there was a way around the Canadian billing address issue.  My address in Arizona is:  [redacted].Thank you for your attention to this matter.   [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the company does not charge me for the [redacted].  Will it be mailed to my address if I accept?  Could you clarify please?  I appreciate the resolution offer.  I wish Supervisor, [redacted] and Manager, JD ([redacted]) could have authorized this resolution by phone. It was extremely inconvenient to be on the phone for more than an hour with customer service representatives.  I am disappointed that I had to take the time to contact Revdex.com to work out a reasonable resolution.    Thanks,
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
After review of your account, we would like to offer you a full refund for $74.98. If you are amendable...

to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card in 5-7 business days.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]@sling.com
www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have been unable to locate your active Sling TV account with the information provided....

Please provide us with the email address of the account in question. Once we have received this information, we will be able to review your account. Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com Tell us why here...

Complaint: [redacted]
I am rejecting this response because: I did not make these charges and I did not authorize these charges.  Therefore, I am not liable for these charges.  When the charges were caught, I contacted Sling immediately to cancel this account and refund the charges made to my debit card that was cloned.  This fraudulent charge caused the checking account that it was linked to have insufficient funds causing a domino effect of other problems.  I'm simply asking that the unauthorized charge of $58.83 be refunded.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The problem is how they responded and that the deal supposedly ended but their website was continuously able to purchase the deal then at the end it changed to something else that apparently isnt even available.  They apparently have NO different response for anything.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
please refund $50 back to my credit card.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For cases of fraud, we suggest customers to contact their credit card company directly for any disputed charges. Customers...

have found that they can get back to 3 month’s worth of refunds. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service [redacted] 
[redacted] 
www.sling.com

Complaint: [redacted]
I am rejecting this response because:The money they took out on October 29, 2017 is good until November 28,2017. This is a prepaid service! If I canceled on the 29th of October how did I utilized the services already? Refund me my money and you can keep your services. I’m sick of the slow, buffering, service that y’all offer. This is my reason for canceling it. I don’t want Sling Tv. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a $20.00 refund. If you are amenable to this...

offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately we are unable to offer the annual 50% [redacted] offer as you are also receiving the Sling Blue Beta pricing. We can definitely set you with the 50% Arabic Mosiac offer, unfortuantely the Sling Blue services is not included in an annual plan, it is a international offer only. The annual plan is only eligible for the [redacted] Express as well.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We currently do not have 14 day trial offer from Sling. Roku was offering a 14 days offer if you sign up from a Roku device and...

this offer has expired as of 5/31/2017. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we show that you reached one of our customer services agents on 9/1/2017 and...

received a refund in the amount of $99.99. We show that your account is scheduled to cancel at the end of your billing cycle on 9/14/2017. We would hate to lose your business, if you change your mind we have notated your account to offer you another 7 day free trial.If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $39.98 will be refunded back to your credit/debit...

card and should appear on your statement in 5-7 business days. Any additional charges disputed must be addressed with your bank or other financial institution. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com