Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It took contacting the Revdex.com to get this company to resolve an issue that should not have happened in the first place. I will be letting people know of my experience with Sling TV.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account a refund has already been issued as of 1/31/2017 for $21.36. If you would like to get a one month promotion for a free [redacted] stick .Your card will be charged $19.99 for the 1 month of the Sling Orange service plus any applicable taxes.You will be billed after the required number of months has expired unless you choose to cancel the service before the renewal. Sling TV is a pay in advance service that requires auto-pay with your credit/debit card. Please be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your [redacted] stick the next business day and it usually takes three to five business days to ship to you. We appreciate your business here at Sling TV and you can always visit sling.com to manage your account online.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we show the [redacted] fight was ordered on 9/15/2017. Once the [redacted] fight is...

ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com and view our articles on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your account and show it was started on the 7 day free trial on 01/07/2018...

at 1:13 PM EST and renewed for the monthly service on 01/14/2018 1:14 PM EST before it was cancelled on 01/15/2018 at 4:55 PM EST. Our hours of operation 8 AM until 1 AM EST every day. We offer cancellations online 24/7 or through an agent during our hours of operation.   As a one-time courtesy, we would like to offer to cancel the account immediately with a refund of $29.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon review of your account there was not a cancellation through Sling TV. The account has to be cancelled through Sling TV and not through your [redacted] service. Therefore, We will not be able to refund any charges on this account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:This is the same response previously given. I cancelled on 10/11/17 then again on 10/17 after being charged. I did not receive email confirmation either time. It doesn’t address the poor customer service either. If I am not contacted with a different follow up plan I will file a dispute with [redacted] and contact the Attorney General
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks for contacting Sling TV. Please accept our sincere apologies for any inconvenience this may have causes. We received notice of your recent Revdex.com complaint regarding your Sling TV service.The details of your dispute indicates that you may have been a target of fraudulent activity. We are unable...

to provide a refund, as Sling cannot validate or invalidate fraud claims. To resolve this issue, we suggest taking the following steps: - Contact your bank immediately if you have not done so already - Provide your bank with a full description of the issue - If you do not have any major pending transactions that are valid, we recommend having your card cancelled immediately. At a minimum, request that all new purchase transactions be blocked on your card until further notice. Please don't hesitate to respond with any questions you may have concerning your case. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept. Thank you and please refund my credit card. 
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we like to offer a refund of the dispute amount of $48.98 and cancel your account...

immediately . If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show multiple uses of service with no reported service issues. We are unable to...

refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the review of your case we have confirmed  that you were under a grandfathered billing...

based on your initial sign up date. When you chose to move to a different service plan you changed the cost of your service.  When you confirmed the change the previous service plan was ended and new plan started.As the previous pricing was changed when channel pricing was changed we as a courtesy left your pricing the same as we raised the price for new customers and customers who changed there service plans. You are now being charged the current pricing for the services. The previous grandfather pricing is no longer available.   Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are unable to locate an account with the information you have provided. We would...

like the opportunity to assist you in any way we can. We have sent you an email directly to work on locating the account in question.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We see you did the 3 month bundle offer with a [redacted] device. We would like to resolve your issue. We can issue you a refund once the [redacted]...

Premier Plus device is returned. For instructions on returning your equipment, please go to support.[redacted].com or you can also contact [redacted] customer service at [redacted] in regards to returning your [redacted] Premier Plus. If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as...

Sling TV is a non-refundable prepaid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Complaint: [redacted]
I am rejecting this response because:I find your offer to me, to sign up and then have a discount on service to be fair. If I had been offered that at my first complaint with customer service I would still be a customer and happy. I, however, was not and have no interest in being a customer of a company with poor customer service. Now I am asking that you stop targeting customers with promotions they are not eligible for and make the wording on the promotions clear that they are not eligible. I did not file this complaint for personal gain, I filed it so your company will do right by other customers. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account it was set up on a 7 free trial that went to a month to month subscription not a device promotion. For your...

trouble, we can offer you full refund and set your account up with a Roku promotion.Your card will be charged $19.99 for the1 month of the Sling Orangeservice plus any applicable taxes.You will be billed after the required number of months has expired unless you choose to cancel the service before the renewal. Sling TV is a pay in advance service that requires auto-pay with your credit/debit card. Please be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your Roku Express the next business day and it usually takes three to five business days to ship to you. We appreciate your business here at Sling TV and you can always visit sling.com to manage your account online.If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records show your account was activated with a gift card on Sep 1st at 7:30 pm EST. The service has been...

active since that date with service ending on Oct 2nd. We show there was activity on account as of Sep 25th. If there is a ongoing technical issue we will be happy to help you with that. We are unable to refund the disputed charges as Sling TV is a non-refundable pre-paid service.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: Customer service keeps giving the same response that they do not have that promotion listed under my account and that they can get me the new promotion but I have to cancel my account I already paid for and start a new pre-paid account, which essentially means I would now be paying for 2 months to get a lower valued ($29.99) promotion instead of the paying for 1 month to get the higher ($49.99) valued promotion. We just keep running in circles. I only have one Sling Account, and that's the one that I filed this complaint with. I signed up through the link in the 2 emails attached. Both emails say Come Back! Get a free [redacted] when you sign-up for a month of Sling. When I signed up, on the confirmation page, it stated that I would get a confirmation email when the Streaming Stick shipped, and to make sure my address on file was correct because  that's where it would ship. I did not have my address on file on my account, so I updated it immediately. I have paid for 1 month already, and now that it's come time for them to ship it and I've questioned where the confirmation email is, they keep saying I'm not signed up for that promotion. I want my money back and my account cancelled. I have been going back and forth with them since 12/21/2016.
Sincerely,
[redacted]