Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It took contacting the Revdex.com to get this company to resolve an issue that should not have happened in the first place. I will be letting people know of my experience with Sling TV.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we show the [redacted] fight was ordered on 9/15/2017. Once the [redacted] fight is...

ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com and view our articles on how to set up parental controls on your device.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: Sling TV sent my credit card company a list of monthly charges and dates of billing that was also sent to me that was billed to me. The only thing shown on my account with Sling  I could view online was the free trial date and the cancellation date was before the end of the free trial. No charges were listed. I had my boyfriend look at it also and he could not find any charges on my account where I could view it online. What were they trying to hide?I called my card company today and the disputes department had me talk to a supervisor. After talking with her she said she would have the last three charges credited back to my account. Sling wanted me to send them "more information" again such as credit card info, social security number they asked me for. But I don't trust them with any information. Once the charges are credited back to me and it stays that way, I will be happy.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have given them this information ten times and keep getting the response that I don't have a account with them.  Exactly so why was I charged.  I sent them my bank statement showing they charged me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account a refund has already been issued as of 1/31/2017 for $21.36. If you would like to get a one month promotion for a free [redacted] stick .Your card will be charged $19.99 for the 1 month of the Sling Orange service plus any applicable taxes.You will be billed after the required number of months has expired unless you choose to cancel the service before the renewal. Sling TV is a pay in advance service that requires auto-pay with your credit/debit card. Please be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your [redacted] stick the next business day and it usually takes three to five business days to ship to you. We appreciate your business here at Sling TV and you can always visit sling.com to manage your account online.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon review of your account there was not a cancellation through Sling TV. The account has to be cancelled through Sling TV and not through your [redacted] service. Therefore, We will not be able to refund any charges on this account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We have reviewed your account and show it was started on the 7 day free trial on 01/07/2018...

at 1:13 PM EST and renewed for the monthly service on 01/14/2018 1:14 PM EST before it was cancelled on 01/15/2018 at 4:55 PM EST. Our hours of operation 8 AM until 1 AM EST every day. We offer cancellations online 24/7 or through an agent during our hours of operation.   As a one-time courtesy, we would like to offer to cancel the account immediately with a refund of $29.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as Sling honors this promise of a full refund contrary to previous deceitful promises from july 21st and severe ignorant treatment of this consumer by refusals over a 2 hour chat and forcing me to request the Revdex.com to intervene on this consumers behalf. [redacted] deserves the highest possible rating for their respectful treatment of this consumer over only a phone call just an hour ago taking less than 5 minutes with kindness and a return label. Sling deserves the lowest rating possible due to immoral sales practices, untruthfullness and very por treatment of customers. The [redacted] device has been dropped off with [redacted] already and is on its way, the RMA # is [redacted]  and the [redacted] tracking # is [redacted]       My sincere gratitude to the Revdex.com for righting the wrong of a false promise of services for my sons birthday gift. SHAME upon Sling for this . 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you 159.92. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please...

don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],Thank you for contacting Sling TV Support. We are sorry to hear that you would like to cancel your Sling TV subscription, and we do apologize for any difficulties you've had accessing your account on the website. We have processed the cancellation and your account will no longer...

automatically renew each month.You will continue to have access to your Sling TV channels through the current service period, which ends on February 9.You can always sign back up by logging into your account at www.sling.com/signin. We hope to provide services to you again in the future and thank you for contacting Sling TV!Sincerely,Sling TV [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.With the review of your case we have confirmed  that you were under a grandfathered billing...

based on your initial sign up date. When you chose to move to a different service plan you changed the cost of your service.  When you confirmed the change the previous service plan was ended and new plan started.As the previous pricing was changed when channel pricing was changed we as a courtesy left your pricing the same as we raised the price for new customers and customers who changed there service plans. You are now being charged the current pricing for the services. The previous grandfather pricing is no longer available.   Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I find your offer to me, to sign up and then have a discount on service to be fair. If I had been offered that at my first complaint with customer service I would still be a customer and happy. I, however, was not and have no interest in being a customer of a company with poor customer service. Now I am asking that you stop targeting customers with promotions they are not eligible for and make the wording on the promotions clear that they are not eligible. I did not file this complaint for personal gain, I filed it so your company will do right by other customers. 
Sincerely,
[redacted]

Hello [redacted],   The refund has been issued and should appear on your statement in 5-7 business days.   Please let us know if you have any further questions or comments.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com  ...

  --------------- Original Message --------------- From: [redacted] [[redacted]] Sent: 12/21/2015 6:59 PM To: [redacted] Subject: RE: Revdex.com Case #[redacted]   Yes I will accept this offer.    Please advise.   Thanks,   [redacted]   -----Original Message----- From: [redacted]] Sent: Monday, December 21, 2015 8:10 PM To: [redacted] Subject: Revdex.com Case #[redacted]   Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.   For your trouble, we can offer you a refund of services for $85.53. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com ref:_00DE0eknm._500E0SNJck:ref

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Are records show the [redacted] fight was ordered on 8/26/2017. Once the [redacted] fight is ordered it is...

non-refundable. we have not registered any app issues. Internet bandwidth speeds are based on your internet provider and are not controlled by Sling TV. As such no refund may be authorized at this time as connectivity was registered with your Pay Per View. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we like to offer a refund of the dispute amount of $48.98 and cancel your account...

immediately . If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you the refunded amount of $43.79. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated and are showing that you signed up on 3/26/17 and canceled service on 4/3/17.   We also see that the...

service is still being used with the last connection being on 4/18/17.We can offer you $10.38. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Reviewing your account it was set up on a 7 free trial that went to a month to month subscription not a device promotion. For your...

trouble, we can offer you full refund and set your account up with a Roku promotion.Your card will be charged $19.99 for the1 month of the Sling Orangeservice plus any applicable taxes.You will be billed after the required number of months has expired unless you choose to cancel the service before the renewal. Sling TV is a pay in advance service that requires auto-pay with your credit/debit card. Please be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your Roku Express the next business day and it usually takes three to five business days to ship to you. We appreciate your business here at Sling TV and you can always visit sling.com to manage your account online.If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges.  We would like to offer you a refund of the...

$19.99 charge dated January 7. With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com