Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because:They cancelled me and then reenstated me for services.  How do they have the right to cancel me and stop my service and then put it back on without my permission ro recharge my card. They are the ones creating the fraud and I stopped payment on my card.  I refuse to pay for services which I have not received or used.  They better get their records straight.  Ask them why they cancelled my service and then decided to put it back on without my authorization to use my credit card. That is fraud on their part 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account, we can cancel your account effective immediately and issue a full refund for $49.98.If you accept...

this offer please respond to this email and the refund will be processed at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges.  We would like to offer you a refund of the...

$19.99 charge dated January 7. With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. Because programming has been viewed on the account, we will be unable to refund any charges for the services on this account. If you do not recognize the charges, I would suggest checking with anyone in your household who...

might have access to your card information to ensure that they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We have investigated and are showing that you signed up on 3/26/17 and canceled service on 4/3/17.   We also see that the...

service is still being used with the last connection being on 4/18/17.We can offer you $10.38. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Are records show the [redacted] fight was ordered on 8/26/2017. Once the [redacted] fight is ordered it is...

non-refundable. we have not registered any app issues. Internet bandwidth speeds are based on your internet provider and are not controlled by Sling TV. As such no refund may be authorized at this time as connectivity was registered with your Pay Per View. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As a one time courtesy we would like to offer the refund of $26.34, cancelling your account immediately. If you...

are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can offer you the refunded amount of $43.79. If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],   The refund has been issued and should appear on your statement in 5-7 business days.   Please let us know if you have any further questions or comments.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com  ...

  --------------- Original Message --------------- From: [redacted] [[redacted]] Sent: 12/21/2015 6:59 PM To: [redacted] Subject: RE: Revdex.com Case #[redacted]   Yes I will accept this offer.    Please advise.   Thanks,   [redacted]   -----Original Message----- From: [redacted]] Sent: Monday, December 21, 2015 8:10 PM To: [redacted] Subject: Revdex.com Case #[redacted]   Hello [redacted],   We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.   For your trouble, we can offer you a refund of services for $85.53. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.   Regards,   Sling TV Customer Service [redacted]
[redacted] www.sling.com ref:_00DE0eknm._500E0SNJck:ref

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.As we were not notified of the issue you were experiencing with logging into your account until after your account has already went to a month to month subscription we are unable to refund the disputed charges. It is our customer’s responsibility to make sure to cancel the account if they do not want to continue services, we have multiple ways to contact customer service if you are unable to cancel online. As we were not contacted until after the account was billed the charges are valid. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted],Thank you for contacting Sling TV Support. We are sorry to hear that you would like to cancel your Sling TV subscription, and we do apologize for any difficulties you've had accessing your account on the website. We have processed the cancellation and your account will no longer...

automatically renew each month.You will continue to have access to your Sling TV channels through the current service period, which ends on February 9.You can always sign back up by logging into your account at www.sling.com/signin. We hope to provide services to you again in the future and thank you for contacting Sling TV!Sincerely,Sling TV [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We apologize for any inconvenience this may have caused you. Currently, your account has been set to cancel...

at the end of your current cycle on 01/04/2018 to stop any future payments from being taken. We are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. If you require an exchange for a defective unit, please contact Roku at [redacted].roku.com.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted]@sling.com www.sling.com

Hello [redacted],Thank you for contacting Sling TV Support. We have received your email regarding the PPV issue you are experiencing and would be more than happy to assist you with resolving this. We have taken a look at your account and show that the movie, The Fox and The Hound, was...

never played. We have issued a refund of $4.23, on your debit/credit card which will appear within five to seven business days.To prevent any unauthorized orders from happening, visit our website at help.sling.com and view our articles on how to set up parental controls on your device.Remember, you can visit www.sling.com to manage your online account. Please let us know if you have any further questions or concerns. Thank you for choosing Sling TV! Sincerely, Sling TV Support[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $29.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. At this point your account has been set to cancel at the end of your current cycle on July 21 to stop any future payments from being taken.Unfortunately,the equipment does have to be returned to the manufacturer with...

proof provided of the return before a refund can be issued. Please go to support.roku.com for detailed instructions on how to return your device back to Roku. Or, if you run into an issue at the website mentioned above, please contact Roku support at [redacted] for instructions as well. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] 
www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have researched your payment issue and can offer a prorated refund for the last month of service for the amount of $17.64.  The disputed charges can be refunded back to your Credit/Debit card and should appear...

on your statement in 5-7 business days of the refund. Please let us know if you accept this and have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a...

non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:the company quoted me a prof $5 a month and is now not honoring the price quoted, even though sling originally messed up at the recconnect(which took two phone calls) I was quoted $5 a month. I offered a counter offer to their one time $10 basically they said no tough stuff. I dont like their customer service, it is beyond awful and I would leave if my wife did not want to stay. Change my mind sling
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You did not trouble shoot this with me at all. Your team simply said its something that is not possible (when that is not the case). Also the only message left by you was during the middle of the work day. Clearly you wouldn't expect an employed person to trouble shoot a streaming TV service while at work.I want my account canceled with full refund because I was never delivered the expected service I paid for under the expected service level agreement. I also have never dealt with customer service as poor as this. Your team insisted I was wrong and are so inflexible. And overall, its terribly off-putting that you are fighting so hard to keep my payment. Especially when [redacted] has been very great in solving any customer service issues (technical and billing) as well as refunding me a couple times for service interruptions proactively. Thats right, they admitted that they made a mistake and refunded a month of service to ensure satisfaction without me ever needing to contact them.
Sincerely,
[redacted]

Hello...

[redacted],                                  �...⇄ received notice of your recent Revdex.com complaint regarding your Sling TV service. Unfortunately gift cards are non refundable and can not be applied to device offers. We apologize for the inconvenience and we would be happy to help you with this. To begin, please provide the following information in your next email:PIN number located on the card’s scratch-off section after it has been scratched offSling Programming you would like to be set up with: please go to www.sling.com to view our offerings Once we receive this information, we will get to work on this and will notify you with any additional information or steps.Thank you for choosing Sling TV!Sincerely, Sling TV Customer Escalations [email protected]