Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because: I need to see the refund posted before I can ship the device back.  Unfortunately, not one person I have spoken to at Sling during this ordeal has been accurate, truthful or forthcoming with information.  I simply can’t afford to ship the item and then not receive the refund.  I will happily ship the item back once I have the refund posts.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer a refund of $37.44 cancelling your account...

immediately. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent response to the Revdex.com complaint regarding your Sling TV service. Our records indicate that your account has been recently used for a portion of the period for which you have requested a refund. We can offer a $30.00 refund for the unused service. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. Our records are indicating a refund of $42.48 was issued to you on 11/19/2016.The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-7 business days. Please let us...

know if you accept this or you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have researched the payment issue and have been unable to locate an account with the information provided. Can...

you please send us the first six and last four numbers of the credit/debit card that was charged? We will use this information to further research your case and locate an account. We hope to resolve this for you as soon as possible.Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We would like to apologize for any inconvenience you may have experienced with us.We will not be able to provide a refund since Sling TV is a non refundable prepaid service. We recommend that for efficient streaming that you have a higher internet speed to avoid buffering and freezing issues in the future.Currently, your account is scheduled to cancel on September 14th, 2017.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: my streaming speed is 71Mbs download.. The speed is not the issue.. The issue is the your application is broken.. Your team has cancelled my subscription so even if I wanted to accept that offer I could not.. In addition, the service stopped working once I went to Chrome..I requested a refund for last month $56.00 and not to be billed again until your application is fixed..
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $3.00. If you are amenable to this offer, please respond to your Revdex.com case with...

your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you,
[redacted]

Hello [redacted], We received your response from the recent Revdex.com complaint regarding your Sling TV service. Upon further review we can offer you $24.99. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 19, 2015/12/11) */
Hello [redacted] ,
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.
We have deleted your account from our records.
Please don't hesitate to...

contact us with any questions or concerns.
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
[redacted]@sling.com
www.sling.com
ref:_00DE0eknm._500E0QW5ta:ref

Hello, [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account under another e-mail which we have identified and cancelled to avoid any additional charges. We would like to offer you...

a refund of the $42.78 charge. With your approval, the $42.78 will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received reply to Revdex.com complaint regarding your Sling TV service.We identified the account tied to the charges and have cancelled it to avoid any future charges. We are unable to provide a refund, as Sling cannot validate or invalidate fraud claims. Please resolve the issue with any individuals who may have your card information and could have ordered the service without your authorization, or contact your bank immediately if fraud is suspectedRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of your account, we can process the cancellation on your account effective immediately and issue a full refund for...

$67.83.If you are amendable to this offer, please respond with your agreement and the cancellation and refund will be processed at that time. Once the refund is processed the refund will be processed back onto the credit/debit card in 5-7 business days.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we will be unable to provide a refund since Sling TV is a non refundable prepaid...

service. Currently, the service is being used on the account and the Kids Extra has been added to the subscription. Please see the link below to view our channels for both Sling Orange and Sling Blue along with the extras.[redacted]Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be able to offer you a refund in the amount of $112.35. If you are amenable to this offer, please...

respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After further review of your account, we show that the services have been accessed every day since the cancellation of the account. At this time, we will not be able to issue a refund on your account. You will continue to have access to your service until the end of the billing cycle on 11/28/2017.   You can always update the credit/debit card information on your account online at sling.com. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.   Please don't hesitate to contact us with any questions or concerns.    Regards,    [redacted] 
[redacted]

Hello [redacted], Please accept our apologies for any inconvenience  and frustration this issue with the gift card have caused. Upon further review of your account  we would cancel your account immediately and restart your account with the following offer to have the [redacted], and Sling Blue services on your subscription for thirty days upon your acceptance of this offer.  If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing you account we do see that the account was made through a [redacted] device for the 7 Day Free Trial. As customers can...

utilize signing up through the application, spelling of the e-mail address needs to be verified by the customer as you are signing up. Unfortunately, as the services were continuously used and we have no prior cancellation attempts before the new billing cycle started we unable to refund the charges. Sling TV is a non-refundable prepaid service, we have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com