Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $30.00. If you are...

amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello, [redacted],We apologize for the inconvenience that this has caused you. After reviewing your account we have set it to cancel at the end of the prepaid billing cycle to avoid any additional charges to your card. You will be able to continue to use the services until June 11, at which point...

your account will be fully cancelled.Unfortunately, we are unable to refund the charge on the account to your card at this time as there was a coupon offer on the account which may have already been redeemed. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.com

Complaint: [redacted]
  I am rejecting this response because: I am sending you 3 months of [redacted] credit card statements showing that I was charged $27.05 each month using account# [redacted] each time. I am also sending an email from Sling showing the cancelling of a free trial. I would still like to be reimbursed for the $81.15.
Sincerely,
[redacted]

yes I would love the full refund. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing the account we would like to offer you a refund in the amount of $24.99. If you are amenable to this...

offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because: I feel Sling TV business practice isreally bad. They literally stealing money from customer.I want my money back as I never ordered and watched PPV. I really feel very bad being Sleeping TV customer.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. The Sling TV service was ordered on 3/28/17 and was canceled on 4/12/17.  Sling TV is a nonrefundable pay in advance TV...

service.We can offer you $21.99. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have cancelled the account in question to avoid future charges. Unfortunately, we will be unable to refund any additional charges for [redacted] on this account as we have no record of a prior attempt to cancel [redacted] before your account was to be billed for the channel. Also, we do not show anything that indicates you were supposed to have [redacted] free for any period of time.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Thank you for providing feedback about the additional channels you would like to see on Sling TV. We have forwarded your feedback to...

our programming team for consideration. We will continue to add more channels as we find programming partners willing to serve customers in a new way and at an affordable price.We would like to offer to cancel your account immediately with a full refund in the amount of $52.41. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to offer to cancel your account immediately with a...

full refund in the amount of $29.99. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused.At this point your account has been set to cancel at the end of your current cycle on 5/8/2017 to stop any future payments...

from being taken. Unfortunately, we are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid service. The device that you received was absolutely free and is yours to keep. If you require an exchange for a defective unit, please contact [redacted] at support.[redacted].com. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, the record indicates that we have refunded in full the $99.48 charge on March 2, 2018. The disputed charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we show that you signed up for the 7 day free trial. Per our terms of use which were agreed to...

when your account was created, you had until the end of the 7 day free trial to cancel your account without being charged. We show that you contacted us to cancel after the 7 day free trial ended and you were already billed. Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. According to our records, the charges you disputed have already been refunded. Attached is a copy of your refund receipt for your reference. Please contact your bank with this information to determine why you have not received it in your account. Let us know if you have any other questions or concerns regarding this case. Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted],  We received notice of your recent reply to the Revdex.com complaint regarding your Sling TV service.For your trouble, we can offer you a pro-rated refund for the portion of the period you were not using the service. $84.28. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied.   Regards,  Sling TV Customer [email protected] www.sling.com

Hello Mr & Mrs.[redacted] and [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We are not able to locate an account with the email that was given to us. Could you please give us the email address so we can research your issue.If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Complaint: [redacted]
I am rejecting this response because: this was a well known issue on your own [redacted] feed I did all of the troubleshooting steps and got nothing next morning it started working sling tv is in total denial of the service they give customers obviously you don't appreciate me as a customer I will take my money else where 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund in the amount of $29.99. If you are amenable to this offer, please respond...

to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused on the technical issues you have experienced. An issue could result where two channels in the Sling Orange service may have been...

selected. We have made an update to our Guide recently where you may be seeing the same channel in the Orange Single Stream and Blue Multi Stream parts of the guide. You can see the difference between the packages because the Sling Orange channels will have one orange dot below the channel logo and the Sling Blue will have three blue dots. If you are trying to watch any channels with one orange dot below the logo on more than one device at a time, you will see a message appear that will not let you. However, if you select any of the channels with three blue dots below the channel logo, you will not encounter this error. For your trouble, we can offer you a refund for one week of service in the amount of $11.66. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com