Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The two step verification to order the PPV is as follows, you will need to click the Rent button then click Rent again to confirm your purchase. Your credit/debit card on file will then be charged automatically. We have sent you the requested information in a private email that is not public. The IP address and device that ordered the PPV fight are listed on your account. You can see all devices that have accessed your account online at sling.com. Once you log into your account, you will see these devices under the Device List section. We will be unable to provide a refund for the PPV fight as it was ordered from your account. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing your account we show that your account renewed on 4/20/2017 and the services were used on 4/23/2017....

Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges.We dont show that you have contacted us to trouble shoot these issues. We understand how frustrating technical issues can be and we will be more than happy to trouble shoot the issues you are experiencing. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We have been able to review and resolve your Pay-Per-View issue we'd be happy to offer $105.99. If you are amenable...

to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Reviewing your account the refund was issued on 9/7 for $96.14. Please let us know if this is correct or if there anything else we can help you with.
Please don't hesitate to contact us with any...

questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]
www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am happy with the refund of $115.90. Alrhough, I have already been in contact with my bank to cancel the card associated with the account because I didnt want sling charging my account anymore. So the only way you would be able to refund me is by mailing the refund. 
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. We would like to offer you a refund of the $24.99 charge dated February 4. With your approval, the charge will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.  Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Complaint: [redacted]
I am rejecting this response because:  Again with the generic pre-written responses, I don't think you get the issue here.  If your system had record of it we wouldn't be here on the Revdex.com complaint system playing tag in the messaging system.  You have record that this account was not in use during time in question not even a idle device connected to it, nothing connected to it or used it during disputed time frame.  I was unaware it was not canceled as I had thought or else I would have put a stop to this long ago.  Stop being a corporate answering machine and as a person tell me you don't see my issue.  Plain and simple I was under the belief this was canceled, your automated system kept billing, and when I found I and politely and calmly asked for resolution but your company told me in a scripted answer too bad and refuse to offer any form of resolution.  Even just a simple email stating hey we noticed you account is in active billing but is not being used at a reasonable time frame would have stopped this from becoming a Revdex.com complaint as had you notified me within a reasonable time frame cancellation hadn't gone through we would both be more apt to accept the others resolution but now were talking hundreds of dollars that you don't want to return and I am not going to accept as a loss.  Your company has fault in payment collection practices and lack of communication policy.  There are numerous other complaints just like mine about your collection practices and blunt customer service so its not just my opinion. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you did not respond to my previous message. Do you have access or can you find information about what web pages and links that I clicked on while logged on to my Sling.com account in the few days prior to my renewal date? Also, is it possible for Sling.com to "test" their website by entering "customer mode" and duplicate my "customer" dates and offers that I received to either confirm or deny this anomaly?
Sincerely,
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Unfortunately we do not offer the Roku stick at this time. We can offer a [redacted] . If you are amenable to this offer, please...

respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are unable to locate an account with the information you have provided. We would like the opportunity to assist...

you in any way we can and we apologize for any inconvenience this may have caused you.Can you please provide the first/last name on the account and if there is a different email address associated with the account?If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown herePlease don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted]
[redacted]

Hello [redacted],We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer a full refund in the amount of $39.98 and cancel your account...

immediately. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:you have not completed your odligation.Nov 1, 2016Trial period for Two-month-promo-paid + Extras22840526/collectedthis was a 2 month free trial from walmart that you have not honoredwalmart code:[redacted]
if you cannot honor this, I will gladly accept a cashiers check for $80 this is the amount for the 2 months
Sincerely,
[redacted] Hello,Great news! Your recent purchase qualifies you for two months of live TV with Sling* and three digital movies from Vudu.**Your code: [redacted]Hello,Great news! Your recent purchase qualifies you for two months of live TV with Sling* and three digital movies from Vudu.**Your code: [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer to cancel your account immediately with a refund in the amount of $30.00. If you are...

amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would also like to add that I appreciate the fair business and happy to continue the service with Sling TV. 
Sincerely,
[redacted]

Hello [redacted], After review of your account we do not see any 7-day free trial was ever taken advantage of. We show that you signed up for the 3 Month AirTV Player+Adapter Bundle. This does not include the $20 Antenna we have offered. We will not be able to add on a free trial period for you to test out the service with all of these devices. We can cancel the account immediately and issue a full refund upon the return of the AirTV Player+Adapter Bundle. We will provide you with shipping labels. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We are unable to locate an account with the information you have provided. We would like the opportunity to assist you in any way we...

can.Can you please provide the first/last name on the account, the last four digits of the credit/debit card on file, and if there is a different email address associated with the account?If you are unable to locate the information, but are logged in to a device, try the following: 1. Open the Menu 2. Navigate down to Settings 3. Select Account and your email address will be shown herePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to review and resolve your payment issue. Our records indicate that your account was charged on April 5, 2017 and cancelled on April 8, 2017.  We do not have a record of a prior...

cancellation on your account until April 8, 2017.   The  portion of the period for which you have requested a refund would be from April 8, 2017 to the end of the billing cycle which is May 5, 2017. Based on this, we can offer you a pro-rated refund in the amount of $38.34 for the portion of the period you were not using the service. If you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days after they have been applied. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account what we can do for you is refund this month of service of $26.64. Unfortunately we are unable to...

refund any previous months of service as we were unaware of this issue till we were contacted this month. We can also go ahead and troubleshoot any issues that you are having with the services so we can resolve this if it is still going on. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of the account. we would like to offer you a refund of $19.99, cancelling your subscription...

immediately.  If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com