Sling TV L.L.C.

Complaint: [redacted]
I am rejecting this response because: the company gave no credits for the months after we canceled.  While we did not keep a record of cancellation (nor apparently receive one), my husband and I had a phone call with SLING TV to cancel-- a very friendly young woman gave us the information for various options but we did not press her for a confirmation number.  I can tell you I am highly disappointed with this service and have never seen a customer service business like this.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the PPV fight was ordered on 08/26/2017. We did not have any technical...

issues broadcasting the fight, we would have loved to have heard from you at the time you were experiencing any issues. Once the PPV fight has been ordered, it is non-refundable.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not interested in a credit to my account. I appreciate your interest in resolving this dispute, but the only thing I am interested in is a full refund to my credit card. Once a refund has been issued, I will be glad to accept a response indicating my credit card has been refunded. Please understand that I believe I am entitled to a full refund because I signed up for a seven-day free trial, and I cancelled my account on the seventh day of my trial. Therefore, I should never have been charged. When I contacted customer service, I should have been given a full refund. When I asked to speak to the floor manager's supervisor after she refused to give me a refund, I should have been transferred to someone who had the authority to give me a full refund. I do not accept an account credit at this time. I am only interested in a full refund to my credit card.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution of the refunded $44.92 is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not cause the overdraft on my account, Sling caused the overdraft on my account. I make $10 an hour, $30 is a lot of money to me; that is a weeks worth of gas for my vehicle to get to work.  It’s not that much money to a properous business like Sling. I am not asking for anything more than what is fair. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I stated in the complaint. The lack of information SLing posted about the offer lacked needed information. I truly wished I had reviewed this so called business prior to even trying SLing. SO many complaints about this "company" . The [redacted] advertisement showed 1 month free trial. When signing up, it doesn't state you have to sign up a certain way. It appears many others feel the same about this "service" being a scam to consumers. I am still disputing the billing.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We'd be happy to offer a refund in the amount of $109.49. If you are amenable to this offer, please respond...

to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer full refund of $48.13 and one month of free service. Unfortunately at this time we can not offer a letter as we are offering a one time courtesy refund.  Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. We identified the account tied to the charges and have cancelled it to avoid any future charges. $58.83 will be refunded back to your...

credit/debit card and should appear on your statement in 5-7 business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account,  we would like offer a refund of $59.82. Your next billing cycle on...

your account would be February 5, 2018 at 8:43 PM EST.  If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, 
[redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We do not show any cancellation requests to our email address of [email protected] and we do show connectivity on this Sling TV...

account during the last month.For your trouble, we can offer you a refund of $24.99 for one month of service. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We apologize for the inconvenience that this has caused you. We have cancelled the account in question to avoid future charges. Unfortunately, we will be unable to refund any additional charges for the [redacted] package on this account as we have no record of a prior attempt...

to cancel the [redacted] package. If you have any such record or evidence, please email a response to [email protected] with it so we can reconsider your case. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I additionally wish to add the Sling continues to contact me outside of the normal Revdex.com complaint process regarding this matter which is highly unprofessional.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $19.99. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $54.73 . If you are amenable to this offer, please respond to your Revdex.com...

case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer you a refund for the most recent month, totaling $26.74. If you are amenable to this...

offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $24.99. If you are amenable to this offer, please respond to this...

e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We apologize for the misinformation you received regarding the re-shipment of your device. The [redacted] Streaming Stick was re-shipped on 9/22/2017, and was delivered  to the address we...

have on file on 9/26/2017. The tracking number for your shipment is [redacted] Your account is currently cancelled effective end of cycle for 11/9/2017. We trust this will resolve your issue. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, we do not show a 7 Days Free trial was set up under this account. We only show the 2 Month Prepay...

Device Bundle promotion. Unfortunately we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid service.The Roku Express device has shipped and is currently en route to your address. If you would like the tracking number we can provide that to you directly. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com