Smith Day Care Learning Center, Inc.

Dear *** ***Please be advised that a Member Care Specialist from our Corporate office will be contacting you by phone today in order to provide clarification and address your additional feedback.We look forward to speaking with you soon!Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local District Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** *** Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that the local Club Manager has attempted to contact you in follow up to your concern; however they are unable to reach you to discuss this matter as your voicemail is full. At your earliest convenience, please provide an alternate phone number
where you can be reached.
Yours in Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that you spoke with a Member Care Specialist from our office on 5/26/at which time the terms of your prepaid membership agreement were thoroughly reviewed and it was confirmed that your prepaid membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPer Section 3(c) of your membership agreement, Hour will not increase your Initial Annual Renewal Amount of your prepaid agreement but may increase all subsequent annual renewal amountsThe 3-5% increase reference is for monthly payment agreements only
During your most recent conversation with our office, as well as the telephone conversation you previously had with our office on June 10, 2015, the exception made to your annual prepaid renewal rate for last year was a one-time exception and was made as a gesture of goodwill based on the miscommunication that you inadvertently received by a Member Service agent
Our records indicate that you were clearly advised by two different Member Care Specialists located at the corporate office that the reference to the right to increase 3-5% increase is for monthly membership agreements only and does not apply to your annual prepaid membershipAdditionally, you were advised that after the exception made for your renewal payment, you are eligible for future annual renewal increases per the terms of your prepaid agreement
We hope that this brings some clarification to your concern as well as the terms of the membership agreement that you purchased with Hour Fitness
Sincerely, Hour Fitness Corporate Office

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Received a call from customer service to tell me the reason they are doubling by annual fee it to do maintenance on gymsShe was not able to tell me when this would happen or what they would fixShe also stated I should of received a letter regarding the fee increase per the agreement, which I never receivedI was basically told that if I wanted to renew I would have to pay the new rateHorrible customer service!Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I feel that a zero faith attempt has been made by hour fitness to resolve my problem. Your company has literally avoided responded to the grounds I have presented and have ONLY responded to the fabricated grounds you have presented. You have not made any effort to "address my concern", only cited your own manager's made up, canned response. It's obvious she didn't expect me to follow up with this, and your company has clearly given her the freedom to conduct business in an unethical manner with your poor behavior. You cite, "as a former Hour Fitness employee, you are aware of company rules..."but there were no rules broken by me at any point. I feel like I have yet to speak to anyone who will actually talk to me as a logical human being. Your company refuses to take any responsibility for your employees actions. The facts are, I was denied use a a three days free pass because "I had been a member or guest in the past", but that is your individual rouge manager's made up, on the sport rules. How am I still having to repeat myself? The pass I tried to used only required that you not be a member or guest for months prior to using the pass, which I qualified for. The manager made up her own rules on that day, and now is simply lying just making up her own story that I was kicked out because of behavior, but the fact is I eft on my own accord after she OFFERED to ALLOW ME TO PAY FOR A DAY-USE. Yet the company refuses to utilize logic, or even review the tapes, to see and understand that my story makes sense and that I did not behave poorly. THE ONLY THING THAT HAPPENED WAS THE MANAGER DENIED ME THE RIGHT TO USE A PASS I WAS ENTITLED TO AND I LEFT AND REPORTED THIS INCIDENT LIKE A MATURE PERSON SHOULD DO. Hour Fitness refuses to address any grounds I present and is clearly fine with luring people to the clubs under the presence of a day pass, and then denying them use of such pass at the managers own bias, possibly sexist, attitude. Hour fitness is unequivocally, unethical as a whole and it pains me to realize this
Regards,
*** ***

To whom it may concern at the Revdex.com, regarding complaint ID *** with Hour Fitness
has been satisfactorily resolvedHour Fitness has issue a check for a reasonable amount of my unused membership time
Hour fitness has amicably settled the issueCheck has been received via mail
Thank you for your assistance
*** ***

Dear *** ***
Unfortunately we are unable to
reach you to discuss this matter because the phone number you provided in your correspondence does have an active voicemail. At your earliest convenience,
please provide an alternate phone number where you can be reached for
further
assistance regarding your concern
We look forward to speaking with you soon
Yours in
Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the emails and voice-mails left for you by the local Club Manager.We look forward to speaking with
you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***,
Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour
Fitness membership and upgrade agreementsShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***We have placed another follow up call to your phone number providedUnfortunately we were unable to reach you to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I cannot accept an "offer" that doesn't existVague, perfunctory promises from yet another short-term "manager" are utterly devoid of meaningWhat I am asking for (along with all members) is basic sanitation, not unreasonable, costly amenitiesA health club that cannot assure basic sanitation should simply be shut down and re-opened with a true management teamMy last visit to the downtown *** location, out of the men's showers were out of order...yet againThe problem is chronicThis club should be forced to take down the Revdex.com sign at a very minimum.]Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I spoke to a woman from the corporate office She was very polite and apologized However, I am not satisfied with the response of the business because she informed me there is nothing she can do and the yearly dues for my mother are $and they will not be reduced This is unacceptable and I am not satisfied.]
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office